- Package not delivered Open
I ordered two plates pav bhaji from shiv Sagar Viman Nagar, Pune at *.** pm (prepaid Order)
at *.** pm. I called the delivery executive assigned to please try and expedite the delivery as I have children and they are quite hungry. He agreed to deliver soon. At *.** I called him again as GPS showed he was in the opposite direction. He said madam I am filing petrol just give me * minutes. I called again at *.** he said sorry sorry I am coming in * mins. At **.** I called again he again apologized for the delay but didn't seem to have even picked up the parcel from the restaurant (which otherwise is ** mins away from the delivery address).
After many calls, he finally answers my call at **.** pm and asks - order kahan se pick up karna tha? Your order is showing delivered!! I said send me a screenshot.
Then **.** he somehow manages to make an appearance with the wrong order. And then has the audacity to say this is your order only and you have to take it. I told him my order number is **** and you have got the wrong order. I even showed him the order details. He said he can't help it, this is the order. I returned it back and sent him going. I called the restaurant, they said they have no idea as all orders are picked up and they have no info of when and who picked it up.
I hear voices outside and the boy and his friend are chatting there. With no remorse he goes restaurant doesn't have an answer and swiggy help & support link is inaccessible. At **.**, the boy calls again - madam your order is not cancelled and I don't know which restaurant to get it from. Please do something. I told him it's his sufferance and I can do nothing. He kept calling * times after that till **.** when I blasted him for not having manners of what time to call. The order is still undelivered and my money stuck
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....
May 17, 2020 by Anil Sharma
Daily taking money twice, and saying they will refund within *-* days. But not even a one rupee is refund for past * montha...
May 11, 2020 by Kaviarasan
I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...
May 10, 2020 by M D V V PRASAD CHOWDARY
Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...
May 07, 2020 by Atin Taneja
I ordered food from Swiggy. I saw in the Swiggy map that delivery agent is * min away so I came outside my address to collect the food leaving my phone behind in the room. I waited down for * minutes when I didn't saw anyone I came back to room...
Apr 12, 2020 by Shubham Chaudhary