Zomato
- Order not delivered and company refused to give refund Open
Nidhi Pattani filed this complaint against Zomato on Apr 19, 2019
I ordered a cake from Zomato with the order ID **********. When the order was out for delivery I got a text stating delivery guy is not able to contact you please contact the delivery boy. After that, I tried calling the delivery guy but he was busy on another call. I tried calling him so many times but he was busy and whenever he picked the call he never responded to the call. After that, I got a cancellation message from Zomato. I called the delivery guy again to ask to which he responded and some other guy spoke with me instead of the guy who was supposed to deliver the order saying that we were not able to contact you so we cancelled.
I ordered from * different restaurants within ** mins from which * got delivered and the other order did not. When I asked for refund they denied saying the restaurant had prepared your order so we cannot refund. Nobody from Zomato support team is responding properly.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Zomato
Resolved
Frustrated? File a Complaint
CoinDCX
"Very nice service thanks a lot to you Voxya for supporting me. I will recommend Voxya to everyone!"
Rahul Sharma
Related Complaints
Zomato - Delivered food which was already eaten Closed
Today I ordered pizza from a restaurant through zomato. And when i received it I was completely shocked opening the pizza which was eaten from inside.. I don't know it was either delivery guys fault or Restaurant's.Its really disappointing as a...
Jan 10, 2023 by Aisha Shaik
Zomato - Undercooked food plus late delivery Closed
I ordered food which was delivered late but that was not all even after taking so much time it was undercooked. I reported the matter to customer care they said we can not do anything in this regard you should have checked ratings and after few...
Jan 10, 2023 by Kavita
Zomato - Charge Extra amount nd didn t gave change Closed
Your delivery boy name Narayan take Extra charges and didn't gave change....
Jan 08, 2023 by Shruti Sharma
Zomato - Money debited from account but order not placed on Zomato Closed
I placed an order on zomato on */*/**, the money was deducted from my account but the order was not placed. ...
Jan 07, 2023 by Arundhuti Sinha
Zomato - Order Was Cancelled Without Any Refund Closed
Order Was Cancelled And Had Been Told That I Will Receive Refund Of Full Amount Of ***.** Frm Sunkari A Support Executive And Later On Frm Muskan Frm Zomato Escalation Team Told Me That I Will Receive A Refund Of ***.**...Both Told Me It Will B...
Jan 06, 2023 by Mohd Irfan