Bajaao Music Private Limited
- Loss of article Open
Siddharth Kutty filed this complaint against Bajaao Music Private Limited on Oct 10, 2020
I had ordered a Laney Mini *-Watt Battery Powered Desktop Portable Guitar Amplifier from bajaao.com on *th May, **** (worth Rs. **** including shipping). It arrived on June **th. The product was damaged and I applied for a refund/replacement. They told me on June **th that could I courier the product back to them, and I did so on June **th. I do not know what the issue was with the Bajaao warehouse in Bhiwandi, but they only got back to me about the package I sent them on August *nd. I had to constantly pester them about telling me what is going on and the customer service was slow and unhelpful and had to be prompted to do anything. They informed me that the package they had received somehow did not contain the product and sent me pictures of the box with some random speakers in it. I repeatedly asked them to check if something has happened in the warehouse but they kept giving the same response that they received the package as is, even though I sent their damaged product back. I asked if I could speak to someone more senior and a few days later they said they were not able to get in touch with me and asked for an alternate mobile number, which I then provided. This was on **th September. Since, then they have not gotten in contact even once and instead sent those random speakers to my address! So, now I have spent Rs. **** and do not have the product I paid for.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Bajaao Music Private Limited
Resolved
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