OnePlus
- Extremely Pathetic Support from Oneplus Open
Himanshu Sukhija filed this complaint against OnePlus on Nov 05, 2020
Hi
I purchased Oneplus Nord on **th Aug **** from Amazon for **K. But exactly after * months the display turned Black. Since the device was in warranty, I opted for Pickup service and my phone was picked up by Oneplus Saket Service center. I received a call next morning from the service center person that the display is not covered under the warranty and you will have to pay **** to get your display fixed and they started blaming me for physical damage even though there is no physical damage and there was no drop and no pressure applied against the screen(there is no physical damage and I can bet on this).
I escalated this issue on **rd Oct and i was assured that i will get a response back in ** hours, but since then i have been following up everyday but there is no response from the support team. Everyday I have to take ~** min out of my busy schedule, just to speak to customer support executives and everyday the same ** hr call back & escalation story goes on.
Had it been a physical damage from my end, I would have straightaway paid the amount instead of wasting my time everyday calling Customer support and writing mails.
But, I will never ever take the responsibility for something which I haven't done. Blaming a customer for a manufacturing defect combined with extremely poor customer support is extremely unethical and I wasn't expecting this from Oneplus.
Everytime i ask for my device back the customer support representative at the other end stops speaking( Here also I know you will blame me but I have all the call recordings where the customer support person talks normally until I ask for my device back. i have called * times on **th October but same issue with every Customer Support Representative until i ask for my device back).
Sometimes I feel like oneplus has shipped me the device for free & I have to beg in front of customer support representatives to get my device back.
I am skeptical whether i will get my device back or not. Calling the Saket service center also goes unanswered since no one picks up the call.
After so many phone calls and harassment, i got my device back.
Given that there is no response from the oneplus customer support and having wasted enough time contacting the Customer Support,
I have also raised a dispute with consumer forum, with ******* being the docket number. I have been asled to wait for ** days before I proceed for a Legal Consumer Court case.
Regards,
A frustrated Oneplus Customer
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Damages for loss and agony
OnePlus
Resolved
Frustrated? File a Complaint
Meesho
"I am very satisfied with Voxya team. They guided us properly and prepared the Legal Notice properly and resolved complaint."
Syed Noorul Arefeen
Related Complaints
OnePlus - Damaged product Closed
My product is so bad & cheap please return my product ...
Mar 15, 2024 by Gourav prajapati
OnePlus - Refund issues Closed
Sku - ********** Bought OnePlus buds z* for ****rs . It got some issues within a week, so visited OnePlus service centre located in jayanagar, Bangalore on Feb *nd, ****. They told me to wait for * to ** days for replacement. Given date excee...
Feb 27, 2024 by Priyanka Arun
OnePlus - Redemption of Coupons Closed
I HAVE RECEIVED THE COUPON FOR MY ONEPLUS*T **+*** GB MOBILE FOR GREENLINE ISSUE IN DISPLAY WHICH CAN BE REDEEM ONLY ON ONEPLUS APP STORE & ONEPLUS WEB ONLY, HOWEVER REQUIRED MODEL IS NOT AVAILABLE ON GIVEN OPTION FROM MORE THAN ** DAYS BUT EAS...
Jan 25, 2024 by KISHAN DANGI
OnePlus - Refund not given for OnePlus monitor Closed
They took my monitor ** days ago and the refund is not yet given to me. They said your money will be refunded with ** days. But now I am wait for ** days. I asked their support team they don't even answer the reason, they just says please wait ...
Dec 23, 2023 by Dirshant kumar
OnePlus - Product faulty Closed
Dear sir, I would like to inform you that i have submited the Oneplus Nord Ce* *g blue colour ** gb ram ***gb storage at rohtak service center on * november for replacement because when I bought it from oneplus official website and after one ...
Nov 19, 2023 by Shivpal