ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

No further details about the delivery of the order (Dheryafab gorgeousfab mahifab and other linked sites with dheryafab in) ^Open

I had purchased more than ** items for my baby as there was a sale on dheryafab.in. There was no customer care number except the mail ID. I enquired for the same but i am neither getting any redressal information nor the tracking details. WHAT...

Dec 21, 2020 by NEGI SAXENA

Fraud by instagram page magnet the online mobile shop (Magnet the online mobile shop) ^Open

Sir, a person name Arush jain handle an account on instagram account name is " Magnet the online mobile shop". He give lots of offers like very less prices on mobile, laptops n other electronic gadgets and demanded money in advance. His account...

Dec 21, 2020 by Narvadeshwar Mishra

OLX fraud victim (Olx fraud ) ^Open

I posted adds of two maxi for which I got call from buyer saying u first pay me *rs for which I agreed. He said only then if u send I can give u back money. So when he asked me to pay *rs * times I did n he asked me to pay *,***. I did as he sa...

Dec 20, 2020 by Kethcy Angelyne

Credentials appear to be dubious Email id not working (Bookmytab com) ^Open

Cancellation of order n refund sent over mail .. support@bookmytab.com undelivered n by SMS on QP-ONLODR not responded. Order I'd BO********. **/**/****....

Dec 20, 2020 by Gautam Saha

Fake product faulty product delivered fraud website I want a refund (Rudra silks) ^Open

I ordered a saree from this site I received the parcel few days later and turn out it is a fake Paithani saree , it was a *** rs printed saree they sell for **** . Before ordering when I asked for more details they said they had a refund policy...

Dec 20, 2020 by Mohit Shiwankar

Wrong item received and very cheap quality (Yoshine in) ^Open

On **th Dec I had ordered yoshine highwaist * black leggings combo and recieved * blue, yellow, pink color leggings which is of very bad material as well as wrong color. I mailed them for refund but got no response until now. ...

Dec 20, 2020 by Devika patel

Product faulty (Lenovo) ^Open

Dear Sir/Madam, It's a shame that I still have to wait for a response from your end, even after several days of complaint. As an end customer, I realize the significantly dead response from Lenovo for its customers. Not even a single confirm...

Dec 20, 2020 by Jagadiswar Das

Defective Sony headphones (Sony) ^Open

I purchased a pair of Sony Bluetooth headphones (model WI-SP***N) in **** which cost Rs. ****. Within the * year warranty period, I faced a number of issues for which I made multiple trips to the service center which cost time, money and effort...

Dec 20, 2020 by Abishek Subramanian

False Invoice with mistakes for laptop not getting warranty (Amazon.in) ^Open

The problem in short: Problem with the invoice of the Lenovo Ideapad Laptop. While registering for warranty with Lenovo they are declining the invoice due to the following reasons: *. Serial number not mentioned in the invoice. My laptop seri...

Dec 19, 2020 by Anirban Sengupta

Joshclothes com FRAUD (Joshclothes com) ^Open

Ordered a Hoodie worth ***rs from the website after which I received a message for delivery confirmation. It has been * days since my order and no sign of cooperation from them side. The missing part from the delivery details is the date of dis...

Dec 19, 2020 by Shri Hari Agrawal

Tv display blank (Thomson TV from Flipkart) ^Open

Hi sir/mam , This is Prabhakara Rao from Visakhapatnam , i purchaged **INCH THOMSON ULTRA HD SMART ANDROID TV in FLIPKART on **/**/****. I got tv display & remote problem. I complained reguarding this issue on *th nov **** and i'll g...

Dec 19, 2020 by PRABHAKARA RAO SONTYALA

Package not delivered payment done (Flipstars 20) ^Open

I ordered a winter set for baby boy on **th nov and received the confirmation message with the order number as well. On *nd dec, i received a message saying item shipped. It is ** dec today, i havnt received my order. I am from Chandigarh. The...

Dec 19, 2020 by Komal Nagpal

The Prinner com Fraud Online shopping website (theprinner com) ^Open

The product sold on website theprinner.com was never delivered. Even there is no response from the email id which is given on the contact us page i.e. diykartind@gmail.com. We have tried emails various times which has gone unresponded....

Dec 19, 2020 by Rahul

Smartphone missing from package (Paytm Mall) ^Open

I have ordered a Redmi Note * Pro (*GB/***GB) smartphone coloured Aurora blue on ** Nov **** and paid ***** using my credit card. The package was delivered to me by Ecom Express courier executive on ** Nov ****. I kept the package in sunlight a...

Dec 19, 2020 by Jyotirmoy Paul

Package not delivered (Beanbagtheory in) ^Open

I had ordered a * FT Bean Bag, paid through UPI and got the order number but never got any message/email after the order. I had ordered on **th Nov and I have emailed them twice and there was no response and still the package isnt delivered....

Dec 19, 2020 by Joshua Daniel Selvakumar

Security deposit not recieved (Colive Bangalore) ^Open

I have rented a room in colive skydale, and signed the agreement that stated to vacate the room notice period should be raised before *rd of the prior month, I raised the notice period to vacate on */**/**** and vacated on */**/**** . After ra...

Dec 19, 2020 by SHARATH H S

Fraud (Brandfactory online store) ^Open

i order in https://www.brandfactoryonline.com/ ORDER ID: ****** in my order some items missing some items damaged i tried complaint to customer care no response, totally fraud in this site there no option return / refund ...

Dec 18, 2020 by suresh jampala

Facebook remove my page without notice (Facebook India) ^Open

Vibrant Ceramics expo and summit is my company's flagship show which is renamed CERAMIX EXPO. We have a page on Facebook in the name of Vibrant Ceramics which was renamed as Cerami expo later as the name of trade show changed. We spent lots of ...

Dec 18, 2020 by Sandip Patel

Online Fraud (Josh Clothes ) ^Open

I purchased three hoodies for winter because I am student studying in Jodhpur, Rajasthan. But after paying suitable amount I haven't received any tracking of my order from the dealer. I am feeling I am frauded by this online website (https:/...

Dec 18, 2020 by Amit Kumar Jha

Fraud call (Zodokelite ) ^Open

Hello guys beaware of this zodokelite company as they are trying to again trick you by there fraud call method.Today i recieved a call by no +************ named as deepak kumar by on truecaller it was showing anup singh (up state ).He told me t...

Dec 18, 2020 by Kuldeep Dhuriya

Loss of money (Rust Orange) ^Closed

Clothes sold by this site are very cheap has cheap fabric and dyes. Also, the amount is not to be refunded by this site. Many people are facing these issues. You can check the reviews of this site. Also, this fraud company should stop advertisi...

Apr 12, 2019 by Sanjana kumar

Not getting refund (Leafstudios) ^Closed

I ordered Bluetooth earphones from www.leafstudios.in on ** March ****. I received my product on ** March ****. I don't like the product so I want to return it. Their return policy is for ** days after the customer received the product. I subm...

Apr 12, 2019 by Keshav

Wrong product delivered (Nulete) ^Closed

I ordered * kurtis from there website. The kurti received is totally different from the one which I have ordered. In there portal status is still showing as confirmed, so I am not able to apply for return and refund. The contact number given on...

Apr 12, 2019 by Pooja Ahuja

Cheated by false promise (Nykaa ) ^Closed

I ordered the products worth Rs.****. They promised to deliver a free product worth Rs. ***. But after two days of shipment, they said they cannot deliver it as it is out stock....

Apr 12, 2019 by Sakshi goyal

Fake product and only partial order was sent (ezeedeals.in) ^Closed

The company advertises about MI * band available on their website at a huge discount and that too buy * get * free. We ordered * bands from them, which means we should have got * bands, but we only received * bands. Also, these bands are not th...

Apr 12, 2019 by Paras Shah

Damaged product received (Nokia) ^Closed

Order number **********. I ordered the Nokia Express music mobile. I received it on ** Apr**. This product is damaged and I want to return this item and refund my cash. I tried to contact their customer care number but not connecting. Please he...

Apr 12, 2019 by Arun kumar TR

Package not delivered (Shopkin.in) ^Closed

I have ordered one suit and pyjama set from shopkin.in for Rs. ***/- on *nd April. Then I ask for the status of my order on *th April. They replied that the order is under production process. On *th April I again asked for the status of my orde...

Apr 12, 2019 by Barkha Bisht

Package not delivered (Street Style Store) ^Closed

I had ordered the product in the month of February from Bangalore and the product is not delivered yet. They are just extending the date and not delivering the product. And I'm frustrated by the customer care executive services also....

Apr 12, 2019 by Cynthia

Product missing from package (Flipkart) ^Closed

The product was missing from the packing and the packing of Flipkart was not fully secured....

Apr 12, 2019 by Ankit Pilania

Mobile order issue (Dealsmyntra) ^Closed

I ordered Redmi note *pro mobile from dealsmyntra.in on **-**-****, but not getting any update. Then cancelled my order I paid the amount through UPI transaction. I called many times to the toll-free number no response please consider my compla...

Apr 12, 2019 by Deepti Bisen

Fake product was delivered (Sugarcomb.in ) ^Closed

This is a fraud website they don't have a customer care service. I bought eyebrow trimmer and body hair trimmer products. It's not working while I am trying to return they people didn't even give me a proper response. I lost my money. I have se...

Apr 11, 2019 by Preetha Ganesh

Bad quality saree received (Veerzara.in) ^Closed

We order one good saree but we received a bad quality saree, which is not able to wear and with bad quality. I have received at the rate of Rs ***/-. In the market, this saree is of only Rs ***/-....

Apr 11, 2019 by Prachi Chavan

Package not delivered (shopupi.in) ^Closed

मैंने शॉप यूपीआई से रेडमी नोट * प्रो मोबाइल दिनांक *-*- **** को बुक कराया था और भुगतान फोन पे से किया ...

Apr 11, 2019 by Suresh Kumar Sain

Order number not generated (Dealmyntra.in) ^Closed

I ordered Redmi note pro * and made payment using UPI transfer. Money was debited from account but no order number generated....

Apr 11, 2019 by DEEPAK SHARMA

Wrong material delivered (Peenar) ^Closed

We ordered three Kurtis on *-*-****. Which was not matched to our ordered material. It's very poor and low quality. So we don't want this. Please help with refund my money....

Apr 11, 2019 by Sanjana yadav

Item not delivered and returned back to origin without any contact (Myntra) ^Closed

My item was not delivered. It was returned back to the warehouse. I contacted Myntra customer service so many times. They daily give the excuse that you will get an email till the end of the day. My complaint id was IN********************....

Apr 11, 2019 by Rimpi

Faulty products received (Diva Deal) ^Closed

Both the products I have ordered are broken and it’s a shame that in spite of n numbers of email and complaints there is no response from Diva Deal regarding the refund of my money....

Apr 11, 2019 by Bushra khan

Different size order delivered (Shadowfax) ^Closed

I have ordered three shirts of XXL size and I received a small size and no one is responding to me....

Apr 11, 2019 by Vijay

Asking for extra money (PayTM) ^Closed

I bought a washing machine from PayTm vouchers. At the time of purchase, they told me if I buy from cash then it will worth of Rs. ***** and if buy from PayTm then its worth will be *****. But they give **** INR worth vouchers. Later I knew tha...

Apr 11, 2019 by Vivek solanki

Package not delivered yet (Dealmyntra.in) ^Closed

I bought Redmi Note * Pro through Dealmyntra on **/**/**** and paid using UPI. The order got confirmed and showed it under order tracking details. As it reached to state hub on **/**/**** but yet not delivered. They responded through email abou...

Apr 11, 2019 by Vasim Malek