E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Prepaid but not received order placed on Jan 29 (Teeslion com ) Open
Order placed but not received any update from them seems to be fraudsters..keep away...
Feb 16, 2021 by Kakumani Ravi Teja
Package not received (Dherya Studio) Open
Booked a dress from Dherya Studio for my daughter's Birthday gift on * Jan ****. It was stating item will be delivered in *-* days. Paid online using debit card and got a msg stating that item has been booked and will send a msg when it is ship...
Feb 15, 2021 by Manish
Package not dispatched misleading communication Fraud company (Sportokart com) Open
I've ordered football shoe on *st Feb****, making advance payment of ****. This company seems a fraud online platform, after order they don't receive a call, no conformation on order, giving false statements of dispatch on whats app chat givin...
Feb 15, 2021 by Pankaj Singhal
Washing machine service fraud (Smart appliance service) Open
We had a *C error with our washing machine so We searched for washing machine repair got there no and called them they came and told there is a problem with panel and motor pump and took panel saying it's glued and can't be repaired. here we ag...
Feb 15, 2021 by Mahaveer
Product not delivered as per the promise timeline (My Flower App) Open
I have ordered a gift for my on Valentine’s Day. As per the site, they promised to deliver the gifts by at least the end of the day. Nothing came so far even after a day. I am so bloody irritated and angry about their responsiveness and the ...
Feb 15, 2021 by Jibin Eapen
Mahavitraan harassing consumers using their monopoly power (Mahavitran Maharashtra State Electricity Board) Open
We had filed a comlaint over ten times high biling than usual for the lockdown period of the months April-June ****. The higher authority had taken up our complaint and was in progress under investigation. We also complained to the Sector **-**...
Feb 15, 2021 by Tanay
My order is not delivered and they made a lot of excuses i have very dissapointed and want apology a (https://www.winni.in) Open
https://www.winni.in...
Feb 15, 2021 by Kumari priti
Package not delivered (Winni Celebrate Relation Online Cake Deliver N Gift) Open
Ordered some flowers from winni celebrate relations Android app on ** th feb **** @**:** am. My dedicated time slot for delivery is same day *:** am to **:** pm. But they didn't delievered my order as well as they didn't mentioned their "no ref...
Feb 14, 2021 by Rohan kapadi
Delivered fake product (Crazyvit) Open
I ordered Ultimate nutrition Whey prostar vanilla *.** lbs on **.**.**** and same has delivered to me on **.**.**** at **.** am. I opened the parcel and found the supplement is totally fake, the container was without inner seal, and the scoop i...
Feb 14, 2021 by Randeep Singh
Online Fraud Gigolo Jobs (Gigolo Private Limited) Open
I joined Premium Membership of Gigolo Private Limited for Rs.*,***/-for * Months on **.**.****.After * Hours, they made my Membership License with Barcode and after providing Membership License , they provide Client Information after ** Hours b...
Feb 14, 2021 by DEVANG PARMAR
Flipkart 2400 (Cigfil Limited Shop No 70 Tumkur Rd Goraguntepalya Yeswanthpur Bengaluru Karnataka ) Open
...
Feb 14, 2021 by Shipra joshi
No refund and no package delivered (Tees lion) Open
I had placed order for * items amounting Rs. *** and amount has been deducted from my account. Payment was successfully done through bhim to upi id razor.pay@upi at *:** pm on **-**-****. But I haven't recieved any message about the success...
Feb 14, 2021 by Naval Kishor Sharma
Item not delivered (eshopie in) Open
I ordered an item "Musical Children Carrier Ride On Toy Electric baby walker kids Swing Car with light" from website "eshopie.in" which was online store on Shopify on the date of *rd February nearly about ** AM in the morning. The item was wort...
Feb 14, 2021 by Himanshu
Package not delivered (Teeslion) Open
I purchased a shirt (Men Charcoal Regular Fit Checked Casual Shirt A*S) form teeslion on ** February ****. but it is not delivered yet and not any tracking option available. it is frauds website. Do not purchase any item from this website. The...
Feb 14, 2021 by Mohit Mahawar
Money deduct but diamond is not given (Razorpay) Open
I paid my money for free fire to receive diamonds from the razorpay website but I can't receive any diamonds from the razorpay website plz check it or refund my money......
Feb 14, 2021 by Manas Mech
Item not delivered (eshopie in online store on Shopify) Open
I ordered an item "Musical Children Carrier Ride On Toy Electric baby walker kids Swing Car with light" from website "eshopie.in" which was online store on Shopify on the date of *rd February nearly about ** AM in the morning. The item was wort...
Feb 13, 2021 by Himanshu
Hang Issue (Samsung india electronics pvt ltd) Open
I have purchased Samsung S**+ Mobile Flipkart Big Billion Days Sale on Oct **th in a scheme which says to pay **k and then the remaining **k in the next year to either keep this phone or can exchange this phone for another one. Its only been *-...
Feb 13, 2021 by G SravyaSri
Amount not refunded from flipkart (Flipkart India Private Limited) Open
Date: ** -**-**** To The State Consumer Forum, Hyderabad, Telangana State. Honorable Sir, Sub:- Purchase of mobile through flipkart – cancelled same day – amount deducted fro...
Feb 13, 2021 by Thota Chandramouli
Product missing (Myntra.com) Open
I booked a watch and received a package with no watch. I am fed up of calling for customer care for solution. fraud myntra is looting people. There are a lot of such cases on the internet. Please ban myntra and provide a refund....
Feb 13, 2021 by Suriyarashmi S
Money refund from qnet (Qnet India Vihaan Direct Selling Pvt Ltd ) Open
Qnet Vihaan direct selling Pvt Ltd is a biggest scam in india. it is one of the chain marketing business that I recently got to know so many people falls victim in this scam I am one among those I have lost ****** rupees which I never able to...
Feb 12, 2021 by Tejasri Rayapati
Order not delivered (Shopingkaro.com) Closed
I ordered Redmi note * Pro from the shopingkaro.com by UPI payment on **/*/****. They told me to ship my order on Saturday. On Monday when I call them the phone is not reachable. After * to * day the site was also closed. Now how can I get the ...
Apr 23, 2019 by Dr Bhagat Negi
Order not delivered (Coverism) Closed
I order a t-shirt from the Coverism. But it is not delivered till now. Please do the needful....
Apr 23, 2019 by Md faiyaz ahmad
Return not initiated (Snapdeal) Closed
I bought an Adidas tee from Snapdeal a few days back and I got the chance to look at the package around * days after delivery and the zip of the shirt was broken. I called them and ask them to just fix the zip issue (based on the warranty of br...
Apr 23, 2019 by Madhav Gulati
No refund from the company (Mobiclues.com) Closed
My Mobiclues order no. is #****. I ordered Realme * Pro * GB ** GB mobile on ** Mar **** which has been cancelled on *st April **** by Mobiclues company itself claiming that they started own courier service. Kindly help me in refund my money as...
Apr 22, 2019 by Naresh Kumar
Package not delivered (Myntra) Closed
I ordered an Anaisa dress for which I requested an exchange of smaller size on **. The original item was picked up and exchange item not given. At night I received a mail stating item delivered. After contacting Myntra they didn't support else ...
Apr 22, 2019 by Sonal gupta
Money not refunded (Little App) Closed
I placed an order on the little app on ** April and they deducted from my Bhim UPI but the voucher was not delivered to me. I contacted them everywhere phone, email, Twitter and Facebook. But they are not responding. They have eaten up my money...
Apr 22, 2019 by Diksha moolchandani
Package not delivered (Pynkvilla.com) Closed
I ordered for Manchester United red devils bag worth Rs ***/- order no PV**** on ** Feb **** and Mercurial Superfly *** shoes worth Rs ****/- order no PV**** on ** Feb ****. I paid the money via my debit card and got order confirmation too. I w...
Apr 22, 2019 by Dhrumin shah
Worst product delivered (Peenar) Closed
I have ordered a Kurti of Rs. *** from Peenar on **th April ****. Today I received a very low quality and which I have not ordered product. I tried for the refunding and also I called the customer service but they are not responding. I have ord...
Apr 22, 2019 by Mensy varghese
Inferior quality products delivered (Vastrova.com) Closed
The product was of inferior quality. The dress shown on their website is different from what is sent. I asked for return and exchange but they said it is not possible. ...
Apr 22, 2019 by Sudha rani c
Wrong product delivered and return request denied (Willora.com) Closed
I have ordered a set of * Kurtis from willora.com. I have made sure to read all return policies before proceeding. I received a wrong and cheap quality material. I was shocked. I have raised a return request immediately but I have not received ...
Apr 22, 2019 by Shravani
Wrong products delivered (Model xc 36) Closed
I ordered a product from this website. But I received a wrong company Bluetooth speaker and earphones. Please do the needful....
Apr 22, 2019 by B v satish
Package delivered was low quality and bad product (willora fashions) Closed
I have got a very bad and low-quality product from Willora fashions. My order no. was wlr************. I am very disappointed with Willora fashions. They are cheating their consumers. It's really a bad product....
Apr 22, 2019 by Sandra karlose
Money received but product not yet delivered (Bewerly ) Closed
Money received by the Bewerly but the product not yet received. My order no is ******. Please do the needful. ...
Apr 22, 2019 by Sreenivasa c
Package not delivered (Ali Express) Closed
Please help me. This company cheated me. I ordered * product from Ali Express * to * month ago. But it still not delivered. I contacted in the chat they informed me we will help you in multiple times but still not helping me. Recently * days ag...
Apr 22, 2019 by Lourdu Vinoth
Package not delivered (Alphaglee) Closed
I bought a product from Alphaglee and paid *** Rs and I didn't receive the product. I am not able to communicate through any means. I have sent so many emails but there is no response....
Apr 22, 2019 by Jahnavi
My complaint not resolved and not refunded my money (Dealmyntra.in) Closed
I ordered Redmi note * Pro mobile from dealsmyntra.in on **-**-****, but not getting any update. Then cancelled my order. I paid the amount through UPI transaction. I called many times to the toll-free number but no response received. Please co...
Apr 22, 2019 by Deepti Bisen
Not refund my money (Hindustan matches) Closed
My order no #**** cancelled on **.*.**. But my amount did not refund till today (between **days)....
Apr 21, 2019 by Suresh Kumar
Fake product delivered (Shopnik E Service ) Closed
They showed JBL speaker and Sony wireless earphone but send the local products without any brand name on it. Please do the needful....
Apr 21, 2019 by Amit Dengra
Different product received (Flipkart) Closed
I ordered a Bluetooth headset from Flipkart on ** April. I received a different product of very low quality and different colour. I call very times to Flipkart but they show no interest in the refund to me. The fraud happened with me....
Apr 21, 2019 by Surender
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's