E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Damaged fridge delivered (Reliance Digital) Open
I have purchased a fridge worth of Rs. *.**lakhs as a birthday present for my mother, in the month of December ****, as there were offers going on. Upon request they delivered the product in month of January ****. Same day During the installati...
Feb 12, 2021 by Nagadeep Devalapally
Refund (Zoomcar India Private Limited) Open
I had booked a car from zoomcar on **th December ****, it's almost *months, still they haven't refunded the amount back, Even though i had spoke to them few times regarding my refund status but they didn't reply a single mail which i had been ...
Feb 12, 2021 by Ranajit Biswas
Damaged product received (Paytm Mall) Open
I have orderd sandisk *** gb pendrive from paytm mall and i have recived damaged product the part of pendrive is damaged i want to return the item...
Feb 12, 2021 by Virendra kumar kochar
Wrong color furniture (Pepperfry furniture) Open
I bought * single cots from pepperfry. Firstly the pics were misleading. I assumed there is storage but there wasnt. I somehow compromised as it was my oversight. But when package was opened, the color which was supposed to be walnut snd was de...
Feb 12, 2021 by Vandana singh
Order not received (New Balance india online store) Open
I placed an order on Jan **th, **** on the supposedly authentic New Balance India website (https://www.newbalanceindiastores.in). I received an email confirming the order from someone called Mila.onlineservice@gmail.com. There has been absolute...
Feb 12, 2021 by Deepak Sukumar
Wrong product delivered with wrong quantity on a nonreturnable order (Amazon) Open
I had ordered a Muscle blaze gold whey protein *kg bucket pack but instead got a * kg muscleblaze beginners protein whose price is only **** rs. I have been following up with Amazon through their various mediums but no resolution it's been more...
Feb 11, 2021 by Amol Anand Kesarkar
ORDER NOT FULFILL BY COMPANY (Diykartin theprinner com ) Open
I HAVE PLACE ORDER ONLINE TO COMPANY ON DT. **/**/*** AND COMPANY HAS GIVE ME CONFIRMATION E-MAIL WITH ORDER NO AND ALSO PAYMENT RECEIPT FOR MY ORDER. I HAVE SEND MANY TIMES E-MAIL TO diykartind@gmail.com ON THEIR EMAIL ADDRESS BUT TILL DATE...
Feb 11, 2021 by HEMAL S PARIKH
Worst Internet Service Provider (VISION SMARTLINK NETWORKING PVT LTD) Open
For the past * year, they have provided very bad internet service. Internet connectivity is gone every other day and their customer care is horrible (hardly reachable). Worst ever internet service provider....
Feb 11, 2021 by Shreya Shah
Product not delivered (Grandeza fashion ) Open
I have ordered two products from this dealer. He wouldn't respond after receiving the payment. After too many messages he finally said he shipped the products but I have received only one product and he says what's the proof. The service is ver...
Feb 11, 2021 by Deepak Varma Thota
Fake site for shopping lost money (Fasterindia myshopify com) Open
Seen from Facebook ads, I had ordered a cycle from this site (fasterindia.myshopify.com) The cost of cycle was **** for a offer, once the payment is done .. no confirmation mail or order details or anything. This is a fake site and they are p...
Feb 11, 2021 by PRASAD PK
Package not delivered till now and no option to track package on website (Teeslion) Open
I have ordered some clothes from teeslion website and but not getting any response from him. Support@teeslion.com also not getting massage. And no option to track package on website I have lost *** RS. Teeslion doing fraud with public. If anyo...
Feb 11, 2021 by Kunwar Pratap Yadav
Cashback not received and false promises and information (Amazon) Open
Ordered a product which shows cashback as *** rupees but received only ** rupees. Immediately after placing the order I verified with support team and they told you will get cashback for sure. I had contacted them multiple times and they confir...
Feb 11, 2021 by Bhargav Surapaneni
Bad packing for liquid beverages (Zomato food delivery) Open
Worst experience ever, it was my first and will be last order from McD since I shifted to Navi Mumbai. These guys don’t know how to handover the liquid beverages.. and the big issue is with Zomato the way that guy kept this product and handed...
Feb 10, 2021 by Abhijeet Chourasiya
Package not received (Sadabahar Essentials) Open
I paid rs **,*** to sadabahar Essentials on Dec **, ****. It's * months and my package is not yet dispatched. No dispatch details given on WhatsApp. They dont reply on whatsapp. I'm continuously messaging but no reply is coming since * mon...
Feb 10, 2021 by Tejaswini SINGH
Got Money stating will arrange interview from Capgemini and later promised to refund my money still (Futureexpert) Open
I received a call from Future expert on July **rd **** stating that they will help me getting interview arranged from Capgemini . For the background verification it will take ** working days and i have to pay around ***** including GST and i h...
Feb 10, 2021 by Yukaish Raj
Waiting for shipment from last 8 months (Watch store in mumbai) Open
I ordered a watch from online seller. i paid **** and ordered my watch before * months, ans the seller still making an excuse that he will deliver watch in * week,* week,** days. he is just making an excuses. due to covid lockdown i lost my job...
Feb 10, 2021 by Dineshkumar tanvar
Breach of trust (offering online fixed income plan) Open
One person is offering fix monthly income by opening demat a/c & investing * lakh to above on Quora daily basis. I talked him and chatted on his whatsapp no.**********, he given commitment that my principal amount would always be ***% secure an...
Feb 10, 2021 by Kumar Singh
Order No 1230 not delivered since Dec 2020 (kitchenguggets) Open
I ordered from kitchengadget.in on **th December **** but I have not received my order yet. When I dropped an email regarding the same on the email id (ketan patel(care.kitchenguggets**@gmail.com) provide in the order confirmation email on **nd...
Feb 10, 2021 by MOLAY BANERJEE
Cake not delivered and amount debited (Cakesportal Com) Open
Hi..with reference to my order no. **** I ordered a cake from Cakesportal.com. Amount (Rs.***) got debited from the bank account and my cake wasn't delivered. There is no response to my several mails. Please help ...
Feb 10, 2021 by Vageshwari Gupta
Defective product provide by flipkart (Sandisk pendrive silver ) Open
DEAR SIR First time I had been parchased a sandisk pendrive * Tb order id (OD******************)from flipkart. In which some issues like pendrive is not read/ shown icon in my laptops and pc. When i was tried to refund but it my refund req...
Feb 10, 2021 by RAKESH KUMAR
Different product delivered (Crazendemand) Closed
I have ordered soft silk sari but they delivered different saree. So I like to return the saree and get back my money....
Apr 21, 2019 by Rathinam
Incorrect Item received (Peenar) Closed
They sent the wrong item. Not even worth giving my servant. When I tried to contact them the number is not reachable. Peenar.com is a fake website....
Apr 21, 2019 by Vibha gambhir
Package not delivered (Shopkin.in) Closed
Ordered merchandise from shopkin.in the website and eventually got a call for order confirmation as well. The order didn't deliver as well the website is down. The phone number from which I got a call is switched off....
Apr 21, 2019 by Apurva
Wrong product delivered (Peenar.com ) Closed
My order# NR************ was confirmed but I have received the wrong product. Please help to replace it....
Apr 21, 2019 by Sangeeta
Package not returned (Fiabell.com) Closed
I want to return my order yellow coloured designer printed saree with order no FB ************. Because the quality of the product is not as good as expected. ...
Apr 21, 2019 by Swarnima singh
Package not delivered (Shopkin.in) Closed
I ordered from shopkin on ** March. By ** April I did not receive the package. I tired of calling them on the number from where I got the confirmation call. That number is not available now. ...
Apr 21, 2019 by Kirti Rohilla
Wrong product delivered (Paytm Mall) Closed
I have ordered S size U.S polo boxers from paytm mall. After some days my parcel is delivered then after opening that parcel I got surprised because the product was totally different from the product I’ve ordered and that too of XL size. As i...
Apr 21, 2019 by Prateek Kumar Mehra
Package not delivered (polysterprints.in) Closed
I ordered on ** March. Today is ** April its more than a month and no updates regarding the product shipment. I don't think a startup or a company works so mismanaged....
Apr 20, 2019 by Parth Sarthi Prasad
Wrong product delivered (Shopnik E Service ) Closed
I have order JBL Bluetooth speaker but they send mega bass A*DP Stereo product with China headphone which is totally different from my order. I have paid for this product around **** Rs. Please help me in getting a refund of my total money....
Apr 20, 2019 by Master jimmy
Money not refunded (Flipkart Online Shopping) Closed
I have cancelled two order which is of price *** and *** respectively. Flipkart assured me that they will refund my money till ** April **** in my account. But they haven't returned yet....
Apr 20, 2019 by Vishal mishra
Pen drive not working (HP pendrive) Closed
I purchased HP ** GB pen drive in ***. But after purchasing website was not working. The problem is my pen drive is not working. So I want my money back. Please do the needful. ...
Apr 19, 2019 by Gauswami Mahendragiri
Paid amount not refunded (Myntra Design Pvt Ltd) Closed
I purchased a product from Myntra using my debit card. After that, I closed my account from which payment debited. After that Myntra is saying that they have refunded the amount to the account and the funds are lying with the bank. The bank co...
Apr 19, 2019 by Simant Somani
Sending promotional messages from my name to my contacts (Lenskart) Closed
Lenskart is sending a promotional message to my phone contact quoting my name in the message due to which I am facing a very embarrassing situation. Today I faced a very awkward situation when the maid working at my home showed to my wife a mes...
Apr 19, 2019 by Ankit Kumar
Charged excess amount in the name of internet handling fee (Bookmyshow) Closed
I have booked * times in book my show so that I paid *** excess amount. RBI said that there is no internet handling fee for the book my show. But the app charging from customers....
Apr 19, 2019 by Anil reddy
Order not received (Shopingkaro.com) Closed
I ordered Redmi note * Pro from the shoping karo.com on **_*_**** by UPI payment. Now the company completely disappear from the site. I have been droid from this company. Now I want to refund my money. Please do the needful....
Apr 19, 2019 by Dr Bhagat Negi
Phone not delivered (Dealmyntra) Closed
I ordered a Redmi Note * Pro and paid the amount of Rs. *****. I didn't get any confirmation order no. When tried to contact them through no. the call doesn't get connected. No reply for the mail which was sent twice. I think it's a fraud compa...
Apr 19, 2019 by ASHWINI K
Want to return the product (Sony Headset) Closed
मैंने सोनी के ईयर फ़ोन और कंपनी ने लोकल ear फ़ोन भेज दिए I want to return these local items. Also my amount of Rs.****.**. My order number was *****B....
Apr 19, 2019 by Chhatra Pal Singh
Delivered wrong product (Peenar) Closed
Peenar delivered me the wrong product and not even replied when I write them a mail. Even the provided customer care no is wrong. Fake site. ...
Apr 19, 2019 by Meenakshi
Return and refund not initiated (Willora.com) Closed
I had ordered a suit of worth Rs ****/- from willora. The quality I get is very poor as compared to what they show on their website. So I have raised a request for return and refund but I haven't received any mail or message regarding the same....
Apr 19, 2019 by Bhawana
Wrong item delivered (Jubli world ) Closed
I ordered a fitness band but I received the cheapest analogue watch and jubliworld not picked up my call also. Please do the needful....
Apr 19, 2019 by Shyam Verma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's