ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package dead on arrival (Reliance Digital) ^Open

The product delivered had no seal and the sticker was taken off.On asking the delivery boy he said it was normal. Also the product arrived dead. When asking for replacement they are blaming me that i took off the sticker , hence not liable for ...

Nov 12, 2020 by Kumar Malay

Cheated in the name of job (Typing World ) ^Open

It's basically a data entry company which promises to give work and salary of **k after submitting the work instead of giving salary as said they demand money from our end in name of various formalities n say it's all refundable along with the ...

Nov 12, 2020 by Varshini B

Not refund my money (Ssst Akt Elampillai ) ^Open

I purchased dhoti+shirt and pavadaisattai from Ssst/Akt Elampillai through whatsapp with full prepayment including shipping charge Rs. **** But I received completely different designs and colours, So I asked them to exchange or refund my mon...

Nov 12, 2020 by Pommi Eswari

Myntra not accepting return of wrong shoe delivered (Myntra) ^Open

I Ordered Power Men Shoes From Myntra And Received Wrong Product(Different Color And Size) . After That I Placed Return Request And Delivery Men Told You Have To Raise A Complaint Then Only We Will Take It With Us. I Raised Complaints *-* Times...

Nov 12, 2020 by Mitali Manghnani

Bajaj Electricals not resolving complaint Geyser under warranty (Bajaj Electricals Ltd ) ^Open

Hi I raised an issue of geyser repair on November **, **** (Caller ID attached). The product is under warranty (warranty document and bills attached). The engineer named Deepak Sharma visited and returned back without fixing the issue. He s...

Nov 11, 2020 by Shashank

Missing Items (Myntra) ^Open

I placed orders of different items vide order numbers *******-*******-*******, *******-*******-*******,*******-*******-*******.They randomly clubbed * items into a single dispatch and delivered to me with a Packet Tracking ID ML********** and P...

Nov 11, 2020 by Dr. Amrita K

Package not delivered (Indian wedding outfits ) ^Open

I placed an order for a white sharara set through the Instagram ID @indianweddingoutfits. I was asked to pay through google pay for my order. I placed the order. It’s been more than ** days and I haven’t received the order. The person stopp...

Nov 11, 2020 by Shiksha sai

Received wrong product but return is not accepting (Myntra) ^Open

I have ordered * products in Myntra, out of them * I got wrong product and other is very bad quality, so I have requested for return more than ** times but every time they are rejecting my return request saying quality check failed, without ver...

Nov 11, 2020 by Anil

Shopcluse Luckydraw Scam (Shopcluse) ^Open

ShopClues, on **/**/**** I recived a call from a person saying that we are from shopeclues and you won a lucky draw and I got an MAHINDRA XUV*** CAR worth of (PRICE-**, **, ***/) and They ask me to pay **** as registration fees and then also ...

Nov 11, 2020 by Tushar Garg

Received wrong item (OnePlus) ^Open

Hello Order #M****************** Ordered for OnePlus wireless charger But I got wired adapter I had a word with OnePlus team Complaint raised on ** th October I didn't get any solution Please ask them to credit my refund So that I'll pu...

Nov 11, 2020 by Saikumar

Wrong headphones delivered (electronicdeal in) ^Open

*. I ordered for Sony MDR-XB**AP Premium in-Ear Extra Bass Headphones with Mic (Black) as per website picture and description. I was wrongly sent :Sony MDR-EX *** AP. I want a full refund ...

Nov 10, 2020 by Ignatius Manuel Vaz

Delivery of product delayed (Flipkart) ^Open

I had ordered a TV on oct **th **** with full payment done at time of purchase,I was assured delivery date of **th Oct , I have been following up since then and not getting any clear response from them. Their customer care is calling up and ask...

Nov 10, 2020 by Deepak Bangera

Item not received (Classy Shopperz) ^Open

I ordered High Quality Clone from Classy Shopperz , he asked me for *** as advance and remaining after placement of order. After that he sent me videos of placement of order and tracking details as well and later after when I sent him the remai...

Nov 10, 2020 by Ribhav Kapoor

Facebook fraud by Indian Army Fraud of activa (Facebook) ^Open

I saw a activa on Facebook post then I call him he is giving me a low price ***** then I say yes then he said to me that you've to pay **** this amount and we will send you active at your home and he send us indian army fast delivery receipt al...

Nov 10, 2020 by Ashish Simariya

Wrong commitment and fraud (Zunroof Tech Private Limited Gurgaon Haryana ) ^Open

मेरा नाम सुधीर कुमार है, मैंने अपने घर की छत पर शेड पर * किलोवाट का Rooftop Solar System लगवाने के लिए Zunroof Compan...

Nov 10, 2020 by sudhir kumar

Amount debited but order not placed and amount not yet refund to me (Flipkart) ^Open

I have made order for iphone ** pro of ***** rupes on Flipkart on ** octomber **** . That i did online payment through net banking, transaction failed but amount debited from my account and order not placed . Not yet return to me yet ** days i ...

Nov 10, 2020 by Kailas anil phad

Received a fake product even in replacement from amazon (Amazon India) ^Open

On **/**/**** i received a pendrive (SANDISK CRUZER BLADE **GB) WHICH I ORDERED FROM AMAZON FOR *** RS.THE SELLER WAS BEST BUY INDIA PVT. LTD. WHEN I OPENED THE PARCEL AND SAW THE PACKET IT WAS LOOKING LIKE A FAKE PRODUCT AND WHEN I ...

Nov 10, 2020 by Syed Saquib Sayeed

Trendy Western Payment taken advance product not delivered by TRENDY WESTERN (Trendy Western) ^Open

I have placed an order to purchase a Rich Looking Sky Blue Flared Kurti from Trendy Western.Com and paid Rs. ***/= on **.**.**** since there was no option for COD. At that time the time of delivery has been shown on **.**.****. On **.**.**** I ...

Nov 09, 2020 by GARV TAMBI

Complain against Samsung (Samsung Ac) ^Open

I had purchased * samsung ACs on **st March **** right from the day of installation faced a lot of problem with one machine , already filed a complain against Samsung through Consumer sathi , i had requested for a new machine or life time free...

Nov 09, 2020 by Melsey Josephine

Paper plate machine fraudulent company (Reddy Enterprise) ^Open

Respected Sir, Please help me how to take action on the Delhi based fraud company. I am from Tamil Nadu. The details are : I am V.Manikandan , ** from Sivagangai of Tamil Nadu. I am unemployed for some days. During that period I have seen a...

Nov 09, 2020 by Manikandan

Wrong product and cheap quality (Vastrova.com) ^Closed

They delivered the wrong product and very cheap quality. I am trying to reach several times but they are not responding over the mail and contact no is also not mentioned. I lost Rs. **** for this product and it's not worth it....

Apr 09, 2019 by Sweksha

Corrupted pen drive received (Hp ) ^Closed

I purchased one HP pen drive from Shopdron.com. It was received by me on **.**.****. But on the next day, it got corrupted and could not be read by the computer. Kindly help me in getting a refund or providing me with a new one....

Apr 09, 2019 by Amit Kumar

Package not received (Insasta Enterprises) ^Closed

I ordered a nicer dicer plus. Order no.****** still now I haven't received and the customer care number is not working to contact....

Apr 09, 2019 by Vedavathi murugula

Refund not provided (Yepme.com) ^Closed

Yepme took my money and not returning for the past * years. I had returned the product but never got my money back....

Apr 09, 2019 by Maitri

Package not delivered (Polyster Prints) ^Closed

I ordered the three combo t-shirts from this website and paid through paytm and still, there is no update about the order. This is the fake site....

Apr 09, 2019 by Aakash Kori

Missing product received (Flipkart) ^Closed

I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....

Apr 03, 2019 by Dinesh verma

Package is not delivered (polyesterprints.in) ^Closed

I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....

Mar 31, 2019 by Pronay adhikari

Open product received (Shopclues ) ^Closed

I have ordered from shopclues for hair building fibre ** gm of the top-up brand but I have received none branded (brand name not mentioned) ** gm in the sealed open condition. I have requested for refund/ replacement but they refused by saying ...

Mar 11, 2019 by Sanjay Kumar

Services promised were false (exportersindia.com) ^Closed

I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...

Mar 09, 2019 by Adan Hossain

Amount wrongly debited by the company (Flipkart Internet Private Limited) ^Closed

On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...

Feb 27, 2019 by RAJESH LAXMAN SHETTY

Service Not delivered (exportersindia.com) ^Closed

Really Fraud company and all employees are very rude and cheater they are saying my profile and domain has been expired and i have to renew only in *-* months what a cheater guys all of are really fraud company. First They said give **** you...

Dec 05, 2018 by Anup Saini

Fraud (Selfcare india pvt Ltd) ^Closed

One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...

Jul 01, 2018 by Ranjeeta Dwivedi

Falae statement about refund (Amazon) ^Closed

O have ordered a mobile phone on ** Dec **** through amazon.in its camera and charger is defective. But they are not providing refund according to their refund policy...

Jun 11, 2018 by rajiv