E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund is not credited into my Bank account (Amazon) Open
Dear Sir/Madam Please find the details of the transaction which is not credited into my bank account. I have contacted multiple times to the amazon customer care and my bank but no help from them. Details of Charge/Transaction Disputed:- ...
Feb 02, 2021 by Kamlesh Kumar Kalvaniya
Product not delivered no tracking details on the site or contact number (eshopie in) Open
I had ordered Kid's * in * imported scooter children ride on car cheap kids scooter. It says delivery in * to * business days but still no information about the delivery and there is no way we can track the progress of the product. Please help ...
Feb 02, 2021 by Saket Pandey
Upstox fraud (Upstox) Open
Hello, Upstox did not opened on *feb where I couldn't exit my short position. So I had bear near *lakh loss. Where I had taken position on intraday but upstox converted to positional with out taking my notice. Though I do not have margin f...
Feb 02, 2021 by Priyaranjan Mishra
Upstox application was not running during market hour incurred huge loss (Upstox) Open
I've taken position before the budget session. When the budget session started the upstox application suddenly stopped running and it crashed. Due to which, I was not able to square off my position caused huges loss and mental agony. ...
Feb 01, 2021 by Sudeep Kumar Patel
Unable to login to Upstox due to which I faced heavy loss (Upstox) Open
I had placed an order for short sell with **** shares of Sail. The order was successfully executed however due to their login issue I couldn't square off the position. I had incurred a huge loss of *,*** rupees because of Upstox. I had tried lo...
Feb 01, 2021 by Yousuf Bukhari
Delivered Different Model Blocked Flipkart Plus Account Account (Flipkart) Open
Order id: OD****************** This order was delivered to me in November ****. The first case was opened for this on **/**/**** as different model was delivered to me. I had ordered Apple iphone ** pro *** gb but Apple iphone se **gb was deli...
Feb 01, 2021 by Vivek sinha
Not able to login to Upstox (Upstox) Open
I had to squareoff my position but I was not able to login to upstox via both mobile and web. The CC number was busy. Because of this I incurred *x loss....
Feb 01, 2021 by Jeevan Patil
Order not received (pickupwell com) Open
Ordered Original Design Genuine Leather Retro Boots from pickupwell.com and still not received nether product nor refund....
Feb 01, 2021 by Tenzin Dawa
Inappropriate item received from flipkart (Flipkart yoko spa aalt) Open
I had ordered yoko spa Salton flipkart on** Jan **. The item was received on ** Jan after await of around ** days. And what I got in the packet would surprise you...it's a broken piece of small stick.. what a shame and disgusting. How can on ea...
Jan 31, 2021 by Commander Abhijeet Ghosh
Product not delivered (VLEBAZAAR IN STORE ADDRESS 986 SWAMI VIVEKANAND BLOCK SARASWATI VIHAR SECTOR 28 GURGAON ) Open
Sir, I have placed an order for a computer motherboard in this e-commerce platform (vlebazaar), Order ID: ****** Date Added: **/**/****. But till now I am not getting any satisfactory reply from them; whenever I ask for the details they tell ...
Jan 30, 2021 by Bijan Majumder
Cheap Product Delivered (Bollywood Sex Toy ) Open
Biggest scam I ever experienced, these fraudsters took advantage of people's emotions as people in our country always considered sex and anything around it to be taboo. I ordered a love doll and there was a man who was talking to me on whatsapp...
Jan 30, 2021 by Jake Ryan
Seller send me lower quality diffrent product and charge me more (Sastajoota com) Open
I recently bought pair of shoes from sastajoota.com. they sent me picture of shoes that i Will receive but when i received shoes it look nothing like he told me what its going to be(showe in clips and photos).shoes that he sent me cost ****-***...
Jan 29, 2021 by Harpreet kaushal
1 Missing item (Amazon) Open
I've ordered "boAt Airdopes *** TWS Ear-Buds with IWP Technology, Immersive Audio, Up to **H Total Playback, IPX* Water Resistance, Super Touch Controls, Secure Sports Fit & Type-C Port(Sporty Blue)" along with * other products on **th Jan ****...
Jan 29, 2021 by Anand Upadhyay
Wrong package delivered and they are not refunding my amount (Fronsa) Open
I ordered for two jeans and gucci loffers they delivered two fake jeans without any loffers and collected total amount when I raised the issue they informed me they will deliver the orginal product in a week days still not delivered when iam as...
Jan 29, 2021 by K ramakrishna
Zoomcar refund not processed even after 8 months (Zoomcar India Private Limited) Open
I had cancelled my zoomcar booking with # JPS*NOVAC on May *. I have a refund pending of amount INR***** with zoomcar. As per policy terms refund should be complete in maximum ** days. Zoomcar has already overshot this limit by * months....
Jan 29, 2021 by Ankit Garg
Package cancelled by Amazon delivery boy without contacting me (Amazon India) Open
I ordered Samsung Tab A* from Amazon India during republic day sale in exchange offer. I got my delivery before time but delivery boy reject my exchanged phone. I don't have any problem about this. I said him delivered my product next day when ...
Jan 28, 2021 by Harsh Joon
Myntra not accepting return telling serial no mismatch (Myntra) Open
I ordered La Zoire lime green maxi dress and initiated a return request.The delivery boy rejected the product telling there is serial number mismatch.I contacted customer care but they closed the issue as resolved without actually resolving it...
Jan 28, 2021 by Anjana
Fake Products Sold Refund not processed (https perfumery co in ) Open
I purchased three perfumes under two separate orders. Two perfumes were received, both were fake. Upon which I ask for the cancellation of the order for the third perfume. My issues: Reconciliation for the fake products sold Refund yet to be ...
Jan 28, 2021 by Virendra Jain
Return within 7 days (Asus) Open
Please help me with my request. I am very upset with the purchase of Asus ExpertBook for my * years old kid on **-**-****. Serial number:LCNXCV********* I am fan of Asus as using other Asus Laptop from last ** years, however this tim...
Jan 28, 2021 by Inderjit Singh
Product not delivered yet myntra claim it to be delivered (Myntra) Open
I have ordered one US Polo Tshirt of pink color in the *st week of january. When the delivery guy came to deliver the parcel we were not at home and that guy did not handover that product to our watchman also. On *th january, I got an email tha...
Jan 28, 2021 by Sai Geetha Marapureddy
Order not delivered (Vistaclothes.com) Closed
I ordered three sets of clothes worth Rs. **** on *th April **** and paid the full amount online as there was no COD option available. Now on checking, I find that their website is unreachable and no one there to contact. I contact Razorpay thr...
Apr 23, 2019 by Sanghamitra Bhattacharjee
Wrong product with very cheap quality delivered (Willora) Closed
This product is totally different from what I ordered and that too so cheap in quality. Either help to change the product or return my money back. I will tweet this everywhere....
Apr 23, 2019 by Sheetal
Package not delivered since 3-4 months (Bootees.com) Closed
I pre-ordered a t-shirt at this company and it's for a month. I didn't get my t-shirt. They also won't refund my payment and still tell to wait. Please do the needful....
Apr 23, 2019 by Sourabh Chavan
Wrong product delivered (Mi.com) Closed
I ordered U shaped pillow from MI.com. But I received a flat shaped pillow, not the U shaped. Also not comfortable. I need my money back as MI sent the wrong product and I am not satisfied with it....
Apr 23, 2019 by Dharmbodh
Refund not issued (Shopkin.in) Closed
I ordered a dress and gown from Shopkin.in on **th and **th March. On April *th I cancelled the orders and they replied they will initiate the refund soon. I didn't get a mail or call regarding this. I tried calling their contact number and it ...
Apr 23, 2019 by Navya Symon
Product not working (I7s) Closed
Today I got my earpods but it's not working. * earpods is damage. I cannot connect *earpods with Bluetooth....
Apr 23, 2019 by Jiya wadhwa
Transaction got failed (Midasbuy.com) Closed
I want to purchase UC cash from midasbuy.com. My payment centre Paytm sends the money but I didn't get the UC cash. Please help....
Apr 23, 2019 by Biswajit Das
Fake item delivered (Ladyware.in) Closed
I ordered a Kurti however what I received is an old and torn saree. Customer care not provided on the site. Please help me....
Apr 23, 2019 by Shalini
Item is fake as compared to ordered one (Ladyware.in) Closed
I ordered one Kurti and one gown from this site worth rupees **** and the company delivered some very cheap material saree pieces. The company is not answering my phone calls. The delivery boy also not supported to contact to the company....
Apr 23, 2019 by Jaya singh
I have received iPhone clone (Perfect and easy deals) Closed
I have ordered an iPhone * plus but they delivered * plus after a week. iPhone they had delivered is also a clone iPhone. Now they are ignoring my calls and messages. I am helpless. Please help me....
Apr 23, 2019 by Dolma
Got tiles instead of laptop (Amazon India) Closed
I ordered an LG Gram i*, laptop from Amazon.in on *th April. Received order on **th April. Opened the box within ** min of receiving and got cement tiles inside. On my complain, Amazon said they will investigate it. They took ** days and on **r...
Apr 23, 2019 by Rakesh Parashar
Order not delivered (Shopingkaro.com) Closed
I ordered Redmi note * Pro from the shopingkaro.com by UPI payment on **/*/****. They told me to ship my order on Saturday. On Monday when I call them the phone is not reachable. After * to * day the site was also closed. Now how can I get the ...
Apr 23, 2019 by Dr Bhagat Negi
Order not delivered (Coverism) Closed
I order a t-shirt from the Coverism. But it is not delivered till now. Please do the needful....
Apr 23, 2019 by Md faiyaz ahmad
Return not initiated (Snapdeal) Closed
I bought an Adidas tee from Snapdeal a few days back and I got the chance to look at the package around * days after delivery and the zip of the shirt was broken. I called them and ask them to just fix the zip issue (based on the warranty of br...
Apr 23, 2019 by Madhav Gulati
No refund from the company (Mobiclues.com) Closed
My Mobiclues order no. is #****. I ordered Realme * Pro * GB ** GB mobile on ** Mar **** which has been cancelled on *st April **** by Mobiclues company itself claiming that they started own courier service. Kindly help me in refund my money as...
Apr 22, 2019 by Naresh Kumar
Package not delivered (Myntra) Closed
I ordered an Anaisa dress for which I requested an exchange of smaller size on **. The original item was picked up and exchange item not given. At night I received a mail stating item delivered. After contacting Myntra they didn't support else ...
Apr 22, 2019 by Sonal gupta
Money not refunded (Little App) Closed
I placed an order on the little app on ** April and they deducted from my Bhim UPI but the voucher was not delivered to me. I contacted them everywhere phone, email, Twitter and Facebook. But they are not responding. They have eaten up my money...
Apr 22, 2019 by Diksha moolchandani
Package not delivered (Pynkvilla.com) Closed
I ordered for Manchester United red devils bag worth Rs ***/- order no PV**** on ** Feb **** and Mercurial Superfly *** shoes worth Rs ****/- order no PV**** on ** Feb ****. I paid the money via my debit card and got order confirmation too. I w...
Apr 22, 2019 by Dhrumin shah
Worst product delivered (Peenar) Closed
I have ordered a Kurti of Rs. *** from Peenar on **th April ****. Today I received a very low quality and which I have not ordered product. I tried for the refunding and also I called the customer service but they are not responding. I have ord...
Apr 22, 2019 by Mensy varghese
Inferior quality products delivered (Vastrova.com) Closed
The product was of inferior quality. The dress shown on their website is different from what is sent. I asked for return and exchange but they said it is not possible. ...
Apr 22, 2019 by Sudha rani c
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's