E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
TCL Tv issue and refund not done till now (TCL) Open
On Jan **st ****, i registered compliant for my TCL **P*** TV, they took almost * months for checking and there was no response for many days from any of the team from TCL, AFTER MANY FOLLOW UPS IN DIFFERENT WAYS ,they finally said that they ...
Jun 29, 2022 by Sashank v
Incomplete package delivered (Smytten) Open
Placed an order#Shop #******* which was incompletely delivered on **th may ** I raised Ticket No:********** on thier app on **th May ** They closed the ticket on **st May saying resolved but provided no resolution so I mailed care@smytten ...
Jun 29, 2022 by Bruce Leeks
Services not given (Stable Overseas Job) Open
I have been contacted by Hoffman Scott and Alexendar, clark from Stable Overseas Job. They asked to pay the processing fees Rs **** for the post of chartered Accountant in kelly partners Australia. Now they aske me to pay Rs. ***** for IELTS ex...
Jun 29, 2022 by Virander sharma
I got defective products and company is refusing to refund my money and also not accepting the retur (Flipkart) Open
i ordered two earpods from flipkart (realme and oppo) both are defective and not as per specification and my expectation, after placing return request the immediate day after receiving product, flipkart many times declined my return request. an...
Jun 29, 2022 by Sensita lopes
Course cancel aa and refund (Simplilearn) Open
This is to inform that I want to cancel the course, I have already paid **** and rest was done by loan through liquiloans. I have lost my job and I cannot pay the emi, and there has been a casualty in my family so I request you to cancel the co...
Jun 29, 2022 by Shishir Varun
against Delivery boy (Meesho App) Open
Actually Maine order kiya tha parcel.due to some reason m not received my parcel at a time..m not at home.maine kaha k mai kl le laungi .usne. Mujhse code maanga.kaha ki doabra order ayega isliye password chaiye toh mene de Diya bt after some t...
Jun 29, 2022 by Rajni
Scammed on Instagram by Glamourdailyfab store (Glamour Daily Fabinstagram Page) Open
I placed a order with glamourdailydab in Feb **** - they did not provide a tracking number - the product is still not delivered - their comment section is off and they do not reply to your messages and calls. It’s been * months and they ...
Jun 29, 2022 by Vidisha Negi
Refund not credited yet (Dealshare) Open
Maine ** April ko *** rs ka order placed Kiya tha jiska payment online tha and is order ko teen part me deliver Kiya tha jisme se ek madur sugar * kg ke *** rs the Jo deliver boy cash ki kh ke le gya jiski maine costumer care pr complaint bhi o...
Jun 28, 2022 by Rajkumar Saini
Smuglr Package not delivered Scammer (Smuglr) Open
I ordered a pair of Yeezy ***'s from Smuglr.in . They said they would deliver the product in * to * days. Before placing the order, they were quite responsive on their Instagram handle and were replying to my messages very soon, after I placed...
Jun 28, 2022 by Rajath
Amazon blocked my account without any reason (Amazon.in) Open
I had an Amazon account with registered number ********** which was blocked by Amazon around ** days ago. And there is no email linked to my account I have been calling and messaging Amazon to unblock it but its still not done. There is cashbac...
Jun 28, 2022 by Hemant kumar
Defective MSI laptop sold by MSI India New Delhi and Dotcom MSI Store Chennai and denied a replace (Msi Computers Laptops) Open
I purchased a MSI GE** **UHS-***IN laptop online on March **, **** from Dotcom MSI Exclusive Store, Chennai. It cost me Rs.*,**,***/- The product was delivered to me on March **, ****. The laptop is plagued with multiple defects since Day-...
Jun 28, 2022 by Sai Shankar
Refund related (Lido Learning) Open
I've done many complaints on Twitter also and raised a request for the refund and it's about more than * months still it's showing in progress....
Jun 28, 2022 by Konark Vashishth
Harassment By Online Munim Software Company (Online Munim Or Omunim From Softwaregen Technologies) Open
In January ****, we purchased a billing and inventory software from a company called Online Munim or OMunim based in Pune for our retail outlet. They had initially promised us of certain features which were non existent when we purchased it, am...
Jun 27, 2022 by Bhavik Mehta
Change in Quote value (Homelane) Open
We had approached home lane (Viman nagar office) to get home interior done for our new flat at BT Kawade road , Pune , we received Quote of ****** on *th may & were asked to pay **% (*****) as advance , we paid it on **th may , after which H...
Jun 26, 2022 by Annu Verma
Faulty Boat Products (Boat rockerz ) Open
Date: ** Feb **** Name Of Item: Boat Rockerz *** Black Location: Sivakasi, Tamilnadu Important Information: I Bought This Headphone With An Offline Retailer For Office Use, However When The Battery Dries, I Have To Wait For It To Recharge ...
Jun 26, 2022 by Ganesh Ram
Product return and refund money (Reliance Digital) Open
I order lifelong air cooler and that product complaint to company many time and doesn't give response many time call to company executives and they was cut call and many situations to created and them to be no to return and they are abus to mee...
Jun 25, 2022 by Ayush shah
Retrurn package not picked up yet (Tatacliq) Open
I have ordered a red tape shoes from tata cliq price was ****/- ,I got my order but the size was bigger than my feet , i choose to return this product immediately coz I am out of town, i have ** days return policy but my return package not pick...
Jun 25, 2022 by Raghubir Singh
Another package send instead of mine (undefined) Open
I ordered a pair of jeans shorts on ** june ****. I paid online (via phone pay) Total I paid ₹***.They replied order confirmed. They were not sending my package. I was texting them again and again but no response. After texting them **-** tim...
Jun 25, 2022 by Beju yadav
Paytm Postpaid Harassments Even After Payment (PayTM) Open
Before Pandemic I have Taken Paytm Postpaid due to pandemic I Couldn't able to the amount at that time now , the actual amount I've taken is *** rupees, now with penalties and all the amount raised to **** rupees. * months ago regarding this I ...
Jun 25, 2022 by Jashuva Peyyala
Manufacturing defect of Samsung Refrigerator (Samsung) Open
I have purchased one Samsung Refrigerator *n ** Aug ****. Now it is not working, and company servicing people told it is manufacturing defect, and we will pay **% of the purchase value through our voucher.I am not ready to take that much mount ...
Jun 25, 2022 by N V R Jyothi
Package ordered but the site not working now (Finifoxfashion) Closed
I ordered * shirts from here and they sent me a text to wait till *th august and i haven't received any track id or anything from them yet and still the order says processing. ...
Jul 30, 2020 by Aditya Sharma
Ordered for a customised Rakhi and Mobile Cover product not delivered and no revert for the refund (stayclassy. in) Closed
Hello Team, Had placed an order on **th July from Stayclassy.in website which is based out of Ahmedabad, they had promised to deliver the product in *-* days as was notified while placing the order. To our surprise there was no product deliv...
Jul 29, 2020 by Sneha Singh
Damaged product received and not getting refund (Awabox) Closed
I have received damaged product and placed return request immediately the same day but no one came to received it back. Now firstcry ask me to self return it and giving me rs *** for shipping. But no courier is ready to deliver it from Delhi t...
Jul 29, 2020 by Bhumika
No service providing on warranty product (Myntra App) Closed
I had order a Tommy Hilfiger watch which is in * year warranty & it stopped working now..Taking follow up from last * month but always get excuse of will update you in next ** to ** hours in every call...
Jul 29, 2020 by Namrta
Handbags not received yet i have ordered on 19 july (Beautifulbab Com) Closed
Fraud people give my money back...
Jul 29, 2020 by Soniya
Fake and cheap product (tskhadi) Closed
I ordered a saree on their website and it was worth ****.. I received a very poor quality product and it is completely different from hat wss shown in their image. Now they dont even respond to emails or calls. They are cheating customers in th...
Jul 29, 2020 by Srividhya Satyanarayana
Package not delivered (LOYS Live Own Your Style ) Closed
I have ordered one package ** days ago but still its not delivered and i couldn't tracking aslo. Please help me on this regards. Thank you...
Jul 29, 2020 by Suresh bollam
Package not delivered (Instyle Here) Closed
I made an order of Rs. *** and did not receive any delivery after that. ...
Jul 29, 2020 by Mukta Rawal
Cleared payment but not get my order (Fiberfashion) Closed
I ve ordered two tops on ** July from fiberfashion..... But still today I won't get my order... Please refund me... ...
Jul 29, 2020 by Anil Dhawan
Order not received (Mm Bulk) Closed
I have order my hoodies on * July but still not received any updates from MM bulk about my order. Order Number #**** Please help me to get my money refund ...
Jul 29, 2020 by Shivani S Jadhav
Order not delivered and website does not exist (Beautiful bab) Closed
I ordered one product of Rs.*** on **st july from BeautifulBab a website found in Facebook through a link. They only confirmed my order n told( via notification) to provide the details through sms. Later wating for few days I tried to open the...
Jul 29, 2020 by Uttam Kumar Deb
Product not received (Beautiful bab) Closed
I have ordered * jewelry and paid rs *** in beautiful bab website,but still I am not received any details and my order product.please help to recover my amount or product....
Jul 29, 2020 by Muthulakshmi p
Froud with me (Insasta.com) Closed
** July ko mai ne ek mixer ke liye paise ****rs paid kar diya tha but abhi tak muje parcel nahi mila so kuch kijye...
Jul 29, 2020 by FENIL SHAH
Sir my order no 3 item order but 1 item is delivered but not wrkg and 2 item not delivered what i (Sandisk) Closed
Sir my order no is so************** * item are order sandisk memory card *** GB ,one item is delivered but is not working and * item not delivered ,what is the reason for this time plz action and imedetialy ...
Jul 29, 2020 by RAJESH R R
Redmi mobile repair service not giving my money back (Redmi) Closed
my redmi mobile had defect in screen and back side ,so i move to service center ( sardar patel marg ,meena bazaar) pryagraj which meet with ajay aggrawal (s.m) . whole fixing take **** rupee ,so i given . when i moved to received it he said a...
Jul 29, 2020 by adarsh pandey
Didn t get any updates of my orders (Total 4 orders) Closed
On **th of July I have placed * orders with beautifulbab (makeup artist) on Facebook and one more order I placed it on **nd July. My total order consists of **bags (**** amt in total) I even got transaction alerts in my message box including th...
Jul 29, 2020 by Supriya
Package not delivered (Insasta.com) Closed
I was order a hair straightener but my order is not delivered my location...
Jul 29, 2020 by Ankur
Money transferred but no response after that (Bhubaneswar Customs) Closed
Transferred Rs **** for the device as they gave the list and upi details but after receiving the money they stopped giving any response to my messages...
Jul 29, 2020 by Rakesh Gupta
Order not delivered not able to establish any contact with the company (Ltonline Store) Closed
I had ordered a type c to hdmi cable converter on *th July and till date I have not received the product or any communication on the product. I've tried all the customer care numbers and email support but havent recieved any response.....
Jul 29, 2020 by Abhisek JHUNJHUNWALA
Order pending for last 3 months (LT Online Store) Closed
Hi, We ordered APC Back-UPS APC Back-UPS ***, ***V without Auto Shutdown Software product on May **th with prepaid option. We received an email stating The status of your order#**-**-****** has been changed. Beyond that there is no communicat...
Jul 29, 2020 by SR_G
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's