- Incomplete package delivered Open
Placed an order#Shop #******* which was incompletely delivered on **th may **
I raised Ticket No:********** on thier app on **th May **
They closed the ticket on **st May saying resolved but provided no resolution so I mailed care@smytten
I recieved this product on **th May. I raised a missing products report on **th May
Smytten team took * days to close the enquiry and that too how? By simply mentioning the query is resolved?????
Not even a mail / call / sms to say how it was resolved
Then i mail care@smytten on **st ( the day your incompetent team closed the ticket) who is again taking me for a wild goose chase...asking me to send pictures of the box, pictures of the contents etc etc....what next smytten
It's lucky I do not trust online shopping sites...so I keep the boxes till tickets are resolved properly
I have been chasing up with them since * month now and I need help as they refuse to accept their fault....however on other instances I have raised a ticket for missing products and they have acknowledged error and given refunds
Attaching pictures of the box, the online order and the contents recieved
Are you brand?
Are you Lawyer?
Apology letter from company
Replace / Fix problem
Red Apple Fashion
"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
Smytten - Refund issue Closed
I have ordered *trial products on **th September **** and cancelled it the very next day again i ordered on **th September and cancelled the ordered within **mins. i paid through upi i.e., through my gpay account but my refund has not been sent...
Sep 17, 2022 by Ujjayeni Sen
It's a scam website. They will deliver free products then take that money and put it in your wallet. If you are thinking to buy something with that money from wallet they only let you use **% discount using that wallet. You just can't use compl...
Aug 12, 2022 by Nimesh k
I had added dot and key probiotics gel using * trial points & same product was available in free gifts, So in invoice I should get * dot & key products but they removed my * trial point product automatically I don't know why...
May 01, 2022 by Hemali Dilipkumar Jayswal
Hello Everyone, I ordered some trial orders in *** rupees from smytten on ** March ****. And it supposes to be delivered on ** March. But still, I didn't get my order. Today is ** April. please guys I think it's a fake app so please don't or...
Apr 13, 2022 by Divya khatri
I didn't receive my product yet no updates and all I am waiting for my product please deliver it....
Mar 22, 2022 by Madhuri Basti