E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Took the money but did not deliver the product (Online fraud in telegram channel) Open
A telegram user promised of doing yearly jio recharge but after taking the money for the same he blocked me without giving the recharge...
Jul 11, 2022 by Srishti singh
Refund of money (Nestaway Technologies Private Limited) Open
I have paid more money as nestaway one time comission i have to pay just **** and i have paid after getting the confirmation from the area manager that it will adjusted in upcoming months rent but he dint and now he refusing but I have the wri...
Jul 11, 2022 by Giraj Sanwal B
Airtel xstream broadband New WIFI Connection (Airtel ) Open
I requested WIFI installation on Saturday at *pm and completed the payment to airtel, and according to Airtel's agreement, the installations should have been completed within * hours. But after payment that person is not receiving my calls and ...
Jul 11, 2022 by Vidyashree M S
Flipkart Order is not delivereed (Flipkart) Open
We ordereed a product on **th june, as per the update they has to be delivered on **th june. but it's delayed and updated us to deliver on **th june. but it is not delivered on time and Cancelled without any intimation on *th july then got an...
Jul 11, 2022 by B Siva Prasad
YouTube Premium Subscription not received (Flipkart) Open
Recently purchased a Poco F* *G smartphone from Flipkart (on **th June ****). It got delivered to my home in Kolkata on **th June. It is clearly mentioned in the list of offers that a free *-month YouTube Premium subscription would be bundled w...
Jul 11, 2022 by Aditya Vikram Sett
Package not delivered (Ajio) Open
I placed an order for * items on **th June on Ajio website. My order was divided into two packages. One containing * items was promised to be delivered on *th July. The other package containing one item was promised delivery on *th July. I ...
Jul 10, 2022 by Abhishek Kulshreshtha
Jio mart refund scam (Jio mart Reliance Industries Ltd ) Open
I have placed an order on jio mart on *th of July at *.** am and the money got debited from my account but the order was not successful and still jio mart hasn't issued my refund....
Jul 10, 2022 by Sourav Kumar
Meesho customer care complaint number 91 964lo7938l (Meesho) Open
Meesho Customer Care Complaint Number ***.*l.O*.**.*l Call Now **.**.**.**.** any problem money Refund related questions call now *.*.*.*.*.*.*.*.*.* ...
Jul 10, 2022 by ghewar ram
Got wrong product and return request is being rejected (Flipkart) Open
Order ID: OD****************** Replacement ID: ******************** I had ordered a Xioami **i phone on **th june,**** but received a USB Cable instead of a mobile phone on **st june,****. I immediately raised a request for return or repla...
Jul 10, 2022 by Vaisakhi Biswas
Package not delivered (Glamour daily fab Instagram page ) Open
As i have ordered a semi stitched suit from glamour daily fab Instagram page. Which was amounting of Rs. ****. It was ordered on **nd june'****. As they have police of delivery within *-* working days after dispatch within *-* days. After some ...
Jul 10, 2022 by Shreshtha gautam
Account blocked (Ajio.com) Open
I have purchased a saree from ajio. I got a cheap quality product and of different specifications worth Rs ***-***. When i tried to initiate return, i found my account blocked. Kindly unblock my account and place return for the product and init...
Jul 09, 2022 by Shweta
Exchange not delivered (Meesho) Open
I exchanged my order on meesho and didn't get the delivery yet but its showing delivered but after complaining to them they are saying it was delivered through otp verification but no delivery guy called or asked me otp...i don't how they deliv...
Jul 09, 2022 by Sukriti Singh
Myntra Pickup Scam (Myntra) Open
I had scheduled pickup of two items at the same time (*th July ****) of which only * have been processed for refund. The *nd has either been misplaced or wrongly updated as not picked up. While pickup there is no confirmation provided regardi...
Jul 09, 2022 by Payal Sharma
Refund not processed (Mivi) Open
Mivi PLOT NO.**, SY NO.*/*, HARDWARE PARK, RAVIRYALA VILLAGE, MAHESHWARAM,MANDAL, RANGA REDDY, ****** Contact number **********/***** ***** EMAIL ID support@mivi.in...
Jul 09, 2022 by Santoshkumar S Shetty
Refund not received (Meesho aap ) Open
This is a complaint filed for refund of amount for the return of the product purchased through online. I have purchased a product on *st November **** from MEESHO worth Rs. ***/- and received the product on *th November. I did not like the ...
Jul 09, 2022 by Satya Tadala
Return Not Accepted (Myntra) Open
I ordered * caps on myntra . both the caps were large, it did not fit. so i applied for return on the app . delivery executive came on **th June but i was out of station so i was unable to return them and so the delivery guy came on **th June a...
Jul 09, 2022 by Anurag Karmakar
Not able to return (Amazon India) Open
I brought a benq projector worth **,*** rs Before buying the projector I had enquired about it with the customer support that whether I can return it if I don’t like it, the service representative responded that I can return within ** days,...
Jul 08, 2022 by Sourabh Hosur
Wrong colour delivery (Flipkart.com) Open
I ordered Motorola G ** *G(Meteorite grey) *gb ram, *** gb internal memory, mobile phone from flipkart amounting ₹***** and i paid it through part credit card and part cash on delivery as well, for which i was deliverd wrong colour and that t...
Jul 08, 2022 by Monil Valia
Bad service causing financial loss and mental agony (Tumbledry) Open
A jari banarsi saree was given for Drycleaning to Tumbledry on * April ****. They have used unethical methods and cheap solution to wash the saree resulting in the whole saree getting crumpled, loss of shine and strength. ...
Jul 08, 2022 by Rakesh Trivedi
Package not delivered (inkmesilly.com ) Open
I have placed my order on ** June and in status it show packed from ** june after that no response is given to me it showing packed from ** june . ** working days are but still it's not dispatched and no one give response through mail and what'...
Jul 08, 2022 by Lucky
Cancellation of Replacement Complaint Without Intimating the Customer (Xiaomi India) Closed
I had ordered two products from Xiaomi India. One was Redmi Power Bank and another was Mi City Backpack. Xiaomi India had dispatched all the products via ShadowFax Courier company. When I received both the products I saw that Mi City Back...
Jul 31, 2020 by Gaurav Naik
Lose of money (Synosoft tech) Closed
They told it's work from home job and they asked ***rs at first to get the workload to download, after completing the work I submitted to their email and they said my work accuracy is too good and asked ****rs to give me my salary amount, they...
Jul 31, 2020 by Naresh
Not refund my money (Club Factory E Commerce ) Closed
I have ordered *-* products . Now club factory app is not wo .. Read more at: Club factory customer care helpline number-**********///**********...
Jul 31, 2020 by binod bohra
Package not delivered (InStyle here Com) Closed
I ordered few items from this website n paid ₹**** by net banking then i got a message and mail saying thanks for purchase then there was a link with this message & after a day I tried tracking my order bt it wasn’t showing anything there t...
Jul 31, 2020 by Priyanka Kumari
Wrong product deleivered (Ruhela traders Smartshub https smartshub myshopify com ) Closed
I had ordered noise company watch and earbuds combo ...but finally the thing which I have received is a sports company watch and a wire earphone ...
Jul 31, 2020 by Jaidev bhati
Package not deliver (Mivi duopods ) Closed
I have ordered MIVI duopods M** on **nd july but still I dont have any update from company . I have tried to contact them but no response ...
Jul 31, 2020 by Shraddha Nikam
Package not getting picked up and Refund not Initiated (Flipkart) Closed
We ordered Usha Sewing Machine from flipkart under profile name Ramesh Kumar, order ID *D******************,FROM FLIPKART and got delivered on **th June.In this few accessories are missing and also due to some bill claim issue, i requested to ...
Jul 31, 2020 by Ramesh Kumar
DEFECTIVE LAPTOP (Dell Computers) Closed
I purchased Dell laptop G*-*** *Gi* from the Croma ( Centre Square) Vadodara on the dated: **/**/****. After * days laptop hinges are making sound and open up backside. Dell told parts are not available waiting for sometime. I suffered financia...
Jul 31, 2020 by MEGH JIGAR SONI
Refund of money (Tata Cliq) Closed
I had ordered two kurtis on ** nd July from tata cliq online shopping app. The payment was done through phone pe. My money was deducted from my bank account also. Then they said that my order was not completed due to technical error of their we...
Jul 31, 2020 by Salini Pramanik
AC not working (HITACHI A.C) Closed
Complaint was filed on **.**.**** regarding service of Two AC and break down of one AC, vide complaint Nos.************ and ***********. The AC is within warranty period. The complaint with regard to break down of AC has yet not been done, ...
Jul 31, 2020 by Bhim Singh
Order undelivered Website crashed ONLINE FRAUD (Stylofebric) Closed
I got to visit this website stylofebric from instagram and I ordered few dresses prepaid on **th June. I had received their confirmation sms and it was mention that due to Covid-** situation it will take **-** days for delivery. I kept on waiti...
Jul 31, 2020 by Snehal
Package not delivered (Flipkart) Closed
I ordered muscle tech protein from Flipkart on **th July the promise date was **. The product didn't came on ** and it's been * days today the product has not been delivered.I contacted customer care executive thousand times but with no definit...
Jul 31, 2020 by Animish Mand
Package not delivered (LYOS live your own style) Closed
I have ordered a resistance band set pro on **rd june ****. I got confirmation message from razorpay. But since now the product is not delivered. I have mailed my problem to supportlyos. But there is no reply from them. I need refund. Please ta...
Jul 31, 2020 by Amaljith K V
I am having ghost touch with my phone also none of the apps functioning when using keyboard. While typing either empty space which automatically popup or none of the letters type...If ii try to do some login i hve to do to multiple restart.APP...
Jul 31, 2020 by kalai
Package not delivered (Beautifulbab Com) Closed
I placed the order more then * weeks ago and didn't not receive any information after the payment was done neither the product was ever delivered....
Jul 31, 2020 by Harpreet kaur
Order not recieved (Mm Bulk) Closed
I placed an order on this site and got an email of order confirmation #**** from kaifmukri**@gmail.com. But didnt recieve it for so long. The site is not working as well so i can't cancel the order and get refund. I think the site is fraud....
Jul 31, 2020 by Ritika dhiman
AMC closed without doing a single service (Eurakaforbes) Closed
I had purchased an AMC from Eureka Forbes for * year vide customer id **********.To my surprise i found that same has been closed with out doing a single service. ...
Jul 31, 2020 by Kabir Dash
Facebook ID diasabled and not recovered after providing valid proofs (Facebook) Closed
I was using fb from past ** years, recently my personal ID got hacked. And I saw that my ID got deactivated. Then I tried changing the password and then saw that I was unable to use my fb account. After a week I got an option to submit my govt....
Jul 31, 2020 by Anup Kishore
Package not delivered yet (Peltasis ) Closed
Recently i had placed order with peltasis. I received an order confirmation but nothing after that. after * days later i got massage your parcel is delivered. I dont got any parcel or any product . I ordered * nars foundations. Later i check on...
Jul 30, 2020 by Priti Pawaskar
Package not delivered (Stylofebric) Closed
I ordered a cotton dress. Also did the online payment. Didn't received the package even after the confirmation message....
Jul 30, 2020 by Riya Arora
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's