E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Item Missing (Flipkart Internet Private Limited) Open
I want to inform you that I placed a prepaid order from the Flipkart Internet Private Limited’s official e-commerce android app “Flipkart Online Shopping App” on **th July **** at **:** am (Order Number/ID: OD******************). It wa...
Aug 01, 2022 by Diganta Pramanik
Wrong item was delivered and myntra is refusing to return that item (Myntra) Open
I ordered a bra....from Myntra....it was delivered, but I didn't like the fit....so I returned with all tagged intact...immediately......after many days...when I didn't receive my refund...so I inquired....and they told me that item was rejec...
Jul 31, 2022 by Jyoti prajapati
Wrong Item Delivered (Utility Mall) Open
The order was placed on *th July **** but there was no update from the seller about the shipping. So I enquired their support about the shipping and I was informed that the order has been shipped. I asked for the tracking ID or the courier agen...
Jul 31, 2022 by Konjengbam Inoulen Shanongba
User verification failed (Meesho aap ) Open
I've been buying on the Meesho App for the past few months, but when I open the app now, it says "User verification failed." The issue I'm having is that I have open orders on the app, all of them pre-paid orders, and there's one product I nee...
Jul 31, 2022 by Twinkle Batra
My return have not issued (Amazon.com) Open
I had applied for a return of a item on **th july it had scheduled pickup on **th july but on **th July the courier boy calls me and says to contact him personally then he called me with his personal number and said i forgot to pickup you ite...
Jul 31, 2022 by Tarun meena
Defective product and service refusal ( AQUA WATER TREATMENT COMPANY) Open
purchased a water softener system from company in march **** for which quotation was given on ** th march **** and payment was made on **th march system was installed on **th of April after repeated reminders in *st weeks of June water flow ...
Jul 31, 2022 by dr chetan ramnani
Package not delivered (Amazon India) Open
Respected sir, I have ordered echo dot *th Gen speaker from Amazon India on **rd July ****. Order ID: ***-*******-******* . Order should be delivered by yesterday. I tried to contact delivery agent but he cut my calls everytime. I talked to cus...
Jul 31, 2022 by Karri Aravind
Order failed but amount deducted (Meesho aap ) Open
I have paid by UPI for * items, but order got failed and amount is deducted. Still not reversed....
Jul 30, 2022 by Arun Ramachandra Upadhya
Package not delivered (Shadowfax Delivery ) Open
I ordered tops and there were lying in the hub for * days after reaching my city. then status suddenly changed to delivered. I didn’t receive any call or text. I contacted their customer care as well (mail and phone number). It stated that th...
Jul 30, 2022 by Isha keserwani
ORDER NOT DELIVERED AND MISLEADING (Takk Studio Pvt Ltd Takk In) Open
The company took order on **th June. ***** and promised delivery by **th July Since Gen they have Been constantly delaying and said shipment was handed to blue dart and gave shipping number *********** of **th July but blue dart is saying the...
Jul 30, 2022 by Manmeet Aneja
Purchase Course (Simplilearn) Open
I got a call from simplilearn regarding course. * person connected with me whose name is Gershi N. But i don't remember lady name who also included in communication. They promised me if i purchased UI UX course, where they are going to provide ...
Jul 29, 2022 by komal Kulkarni
Package not delivered (Justrealdeal ) Open
It’s been a month I had placed a order from https://justrealdeal.com/ .The order never came and they are not responding and not refunding the amount too. Though *** may not be a large amount still due to this fake sites people have to go thr...
Jul 29, 2022 by Nikita Chetia
Mrp tag missing on the product (Myntra) Open
The product was delivered to me on **th, and I places the return request on the same day. The delivery executive picked up the order on **th july, however, the app showed out for pickup till **th july. After raising a complaint, the delivery ex...
Jul 29, 2022 by Richa Saraf
Defective wrong product received (Woodland) Open
On May *, ****, I ordered a pair of casual shoes from www.woodlandworldwide.com for Rs ****. I received the product on May *, ****. Close inspection revealed that the product differed from what was advertised on their website. The shoes I recei...
Jul 29, 2022 by Saheel K G
Grocery not delivered till today i e even after 22 days (Flipkart) Open
Flipkart Order ID - OD****************** It is a total harassment. I have ordered grocery items on flikart app worth ₹ **** on *th July ****. * out of ** items were delivered on **th July and ** items worth **** are neither shipped nor del...
Jul 29, 2022 by Jagdeep Kumar Nagpal
Item out for delivery but not yet delivery since 2 days (Flipkart) Open
Item was supposed to be delivered by ** july ****. On the same day at around *pm i got notification that product is out for delivery. It's been * days, but product is not yet delivered to my location. Stop harassing mentally. I need compensatio...
Jul 29, 2022 by Sourabh Debnath
Delivery of wrong product (www clothingcrew in) Open
I had ordered a Blush Pink ensemble kurta with pant and dupatta (set of *) vide order id CCW**** upon website clothingcrew.in. I received the courier today and paid Rs.**** as COD. Since No open delivery was allowed at the time of receiving th...
Jul 28, 2022 by Alok Shyamsukha
After charging money saying service is not available to you location (Dhani Shopping) Open
dear sir i have deposited money of rs *** to activate dhani plus membership and they have not activated it yet. i have send mail to his customers support but they are not responding properly. everytime they are saying that services is not avail...
Jul 28, 2022 by Sumit paliwal
Security deposit money not got even after 2 years (Nestaway Technologies Pvt Ltd) Open
I was living in Nestaway property for more than * years (from **** June to **** August). In August, ****, *st week suddenly they said to leave the property as there was some issue between Nestaway and the owner (Even in agreement it is mention...
Jul 27, 2022 by Mohammad Afzal Alam
Rakhi Delivery Mishandling the Customer (Ferns and Petals) Closed
Hi i have ordered a product on occasion of Rakhi for an international delivery, the product was neither reached to its destination, nor it is of any use to share. I have been requesting the team for giving me a refund for the same, and they hav...
Aug 03, 2020 by Smriti Gautam
Cheap quality (Londhe.in) Closed
Want my refund back.. As quality stuff is so bad...
Aug 03, 2020 by Nandika Singhal
Disappointed Response from Samsung Authorised Service centre (samsung mobile) Closed
I am writing this mail because I am very much disappointed from the response of the Service Centre (Mastrofone trivandrum) I have purchased Samsung Galaxy M** on **-**-**** After one month of purchase the display stopped working in November...
Aug 03, 2020 by Shafeek
Package not delivered (Stylofebric) Closed
I ordered a dress from the website on the *rd of July, **** and paid the amount online. It was to be delivered in **-** days but I haven't received it yet. There is no tracking information given and they haven't responded to my mails too. Pleas...
Aug 03, 2020 by Harshita sai
Fraud company sell defected products (Wonderchef) Closed
I purchased Wonderchef orchid set ( * pieces) from their website for gifting purpose and i received the defected piece the wok was dented and defected, After raising several complaints, emails & calls they sent me another wok which i received ...
Aug 03, 2020 by Manisha Sharma
Return my product (Byjus) Closed
I have returned byjus product back to them as they told and now they are rejecting my Cancellations.and keep on debiting my amount now I am unable to run my family. My mobile number **********...
Aug 03, 2020 by Sai
Wrong Product deliver (Winni.in) Closed
Today is my wife birthday so I thought Winni will be best to get my birthday Cake so I placed the order yesterday, but when I open the cake box at Mid night so I was surprised, found many disparity against the order . *. I placed the order of ...
Aug 03, 2020 by Syed Razi Husain
Nondelivery and no refund (Myflowerapp com) Closed
I ordered For Rakhi and opted for same day delivery(*nd Aug) ****. They neither delivered nor informed that it has not been delivered. Order tracking shows out for delivery since yesterday. I sent them mail for refund since order wasn't deliver...
Aug 03, 2020 by Sneha Singh
Fake product and now blocking client (Fronsa) Closed
This site claims to sell ***% authentic products and when they sent I got it checked from the original store and it was fake. When we asked for refund they blocked us from everywhere...
Aug 03, 2020 by Mrinalini mittal
Phone not delivered (Jeeves Complete Mobile Protection) Closed
I applied for an insurance for my ASUS ZENFONE MAX PRO M* from Jeeves mobile protection. They have asked for extra Rs.*** because my phone was fallen in the water and I paid according to thier instructions. After that they delayed the pickup fo...
Aug 03, 2020 by NABANEET MAJUMDER
Delivery not placed redmi mobile (Redmi) Closed
My order not placed delivery delayed plz do fast...
Aug 03, 2020 by Thota Rajashekar
Cheating (KHATUSHYAM AYURVEDA PRODUCTS AND SALES PVT LTD) Closed
One man named ankhit sharma called me and offer me distribution business of khatushyam companies products he offerd good profit and he told me that my role in this business is only stock their products and deliver to customer, they sent some p...
Aug 03, 2020 by Pradeep
Packaga not delivered and no response (Masala Monk) Closed
Hi Vinita, Just to let you know — we've received your order #******, and it is now being processed: [Order #******] (July **, ****) Product Quantity Price Banoffee Pie in a Tub - STAY AT HOME - ***% Eggless Created By: Vikas Aggar...
Aug 03, 2020 by Vinita kapoor
Realme Earbuds Q refund (Realme) Closed
I recently had bought a real earbuds q from Amazon and the first one I got was a defective piece so I had given for a replacement but even the second product I received was a faulty one and It stopped working after **days. When I tried to get ...
Aug 03, 2020 by Allen Joseph
Product not received (Stylofebric In) Closed
Ordered an item in stylofebric website since it seemed legitimate on July **th, **** and money pay online . Upon placing the order received an email with order details and message as well stating product will be delivered by **th July, ****. Bu...
Aug 03, 2020 by Ruma Das
Non delivery by myflowerapp (Myflowerapp com) Closed
I placed an order for same day delivery on Rakshabandhan. After that no news of my order. They can't be contacted. The order has not been delivered.on tracking the order is still processing. Not confirmed even after * hours....
Aug 03, 2020 by Srirupa Palit
Finifox Fashion Package was not delivered and website is down (Finifox Fashion) Closed
I made an order of * shirts worth Rs. ***/- from finifoxfashion. com on **th July ****. I paid the amount online via debit card and it was deducted from my account. I received mesaage from website confirming my order no. as ***** and statin......
Aug 03, 2020 by irshad ahmed siddiqui
Order not delivered and money also not refunded (Club factory ) Closed
I have ordered some clothes from club factory on **th of June **** which cost me ****.** in total. Initially it has shown the delivery status later the app isn't working and unable to see any status. And till date there is no delivery of the pr...
Aug 03, 2020 by Mariya khatoon
Refund issue (Amazon) Closed
i have ordered boat rockerz *** bluetooth headphone on **/**/**** having order no. ***-************** billing address *** phase * ,sector ** , mohali, punjab pin code -******...
Aug 03, 2020 by vishay
Package not received (Peltasis ) Closed
After paying for the order worth rs 789. Not yet received the product. No response from them. ...
Aug 03, 2020 by Nehar sultana
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's