E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Flipkart) Open
hii I have ordered * shoes from Flipkart *)REEBOK MARCO Training & Gym Shoes For Men Order ID - OD****************** *) PUMA Spectrum Running Shoes For Men Order ID - OD****************** but the order canceled from sellers end... ...
Jul 22, 2022 by ajay ankush parade
Birthday Cake Not Delivered (Dailycakes in) Open
I have ordered a Birthday Cake online through the Website dailycakes.in, on **-*-**,to be delivered to a Hyderabad Address. I also completed payment online itself. Even an Order no.has been generated by the website,but ultimately the Cake was n...
Jul 22, 2022 by dailycakes.in
tcl tv not working and service dragging warranty period (TCL) Open
Purchased **p* tv from giriaas showroom and didn't work from may ** . I raised complaint and they told they will replace part until now they have dragged. Now zonal manager arguing saying only refund will be issued , ridiculous...
Jul 22, 2022 by Akilesh
Bad quality and service denial (Apple Watch Apple inc ) Open
I own an Apple Watch * series ** mm watch. I purchased it on **/**/**** from Imagine store in Delhi which sells apple products only. On ** th July ****, my watch suddenly stop displaying. It works fine except display it’s like blank. So I co...
Jul 22, 2022 by Cyriac Mathew
Money fraud by shine com (Shine.com) Open
Shine.com — Money fraud by shine.com B bgopinath.bg from Chennai, Tamil Nadu Jul **, **** Mark as Resolved On **th July **** i have registered for Rs.**** appx for shine perimum service, after some time mr. Mohit from shine.com called...
Jul 22, 2022 by Gopinath B
Amazon sold me fake product (Amazon India) Open
On *th July'** I ordered a WACOM One CTL-*** *.*inch x *.*inch graphics tablet on Amazon by paying ****/-. On **th July'** Amazon had send me a ***/- worth children's LCD tablet. Since then I have been following up with Amazon but they are re...
Jul 21, 2022 by Sanjeev Ghosh
Unstop Formerly denying refund or resolution (Unstop Formerly ) Open
I bought the membership for Unstop Pro just * days ago. Their site advertised that I'll get solutions to mocks, but I can't see any solutions. I mailed their support team within a few hours of buying the membership to resolve this issue, but th...
Jul 21, 2022 by Ritabroto Ganguly
Laptop delivered with mismatching features (Amazon) Open
I ordered ASUS Laptop UX***EA-KG***WS from Amazon. The product description assured me of the NumberPad*.* (Numeric Touchpad) feature but the item delivered does not have this feature.(Please see https://www.amazon.in/gp/product/B**PYVS**Q/ref=p...
Jul 21, 2022 by Nikhilanand Arya
Flipcart cancelled my orders (Flipcart online shop) Open
Yesterday (**th July ****) I ordered ** shoes from flipcart, out of which I received the delivery of two shoes at noon on **th July. And out of the remaining shoes I canceled the order of * shoes on **st July evening, just ** minutes later I sa...
Jul 21, 2022 by Souvik Paul
Tampered parcel received from Ajio via Delhivery (Ajio) Open
Hi, I got the delivery from Ajio via Delhivery on **-*-**. The packet was in a tampered state and there was neither any invoice nor any address written on the parcel. When i opened the parcel, i found that the product is completly different tha...
Jul 20, 2022 by Jimple Paul
Did not approve my replacement (Flipkart) Open
I ordered a mi*a ** cm tv on **/**/** which was delivered on **/*/** and on **/*/** the technician from jeeves came for installation but during installation the tv came out defective and the tv didn't turn on . Then the Jeeves technician who ca...
Jul 20, 2022 by Kushal Vello
Damaged product and no response from the seller (love tale ) Open
i have ordered a photo frame on **-Jul-**** in love_tale._ (insta page) which was owned by Naja from calicut (mobile no : **********) . Have requested to deliver the courier before **th July but received the product and on **th July with da...
Jul 20, 2022 by vinoth anand
Order cancellation (Flipkart) Open
Flipkart cancel my order without my permission ...
Jul 20, 2022 by ABHAY KUMAR TIWARI
Defective vehical (Tata Oberai motors) Open
I have' financed A new tata vehical intra v** for commercial use on june * after **** km of run on ** july night vehical is getting problem of race it is not taking speed more than ** kmph and meter is showing check engine sign After that mech...
Jul 20, 2022 by Shakti yadav
Fake order delivered (Chocotown in) Open
I have been cheated by Chocotown.in I have placed an order of ** cans of monster mango loco energy drink for **** rupees but the seller Chocotown deliberately sent me wrong order with * cold drink can worth no more than ***. My order number is ...
Jul 20, 2022 by Vinay Prashar
Adsense account blocked and deducted 3859 as invalid activity click (Google) Open
I have * websites and I m working hard to write articles my websites name is " Chase*learn.com , Freshersworkjob.com " my AdSense id pub-****************. And Apr **, **** all money deducted from Invalid Traffic - AdSense for Content −$*,***...
Jul 19, 2022 by Ragini kumari
Was delivered food that made me and my friend sick (Punjabi Junction ) Open
Respected sir/ ma'am, I am a student of Lovely Professional University and have been living beside the university residential area since the past three years. There have been multiple instances of ordering food from restaurants but yesterday w...
Jul 19, 2022 by Sneha Mathew
My WiFi Bluetooth Strength Got weak after Update (Poco) Open
Suddenly my wifi and bluetooth signal strength got very weak on poco m* after *st update within *month of purchase. Waited for about *-* months for new update. But the problem is still there. I have no money to buy a new phone. Please hel...
Jul 19, 2022 by Sooraj R M
Getapps error (Xiaomi India) Open
As i brought about the frauders making money via getapps prizes without capcha entry, they making videos in youtube for redeeming to users along with mi acc. Id and password. As i brought this notifice to the customer care via chat and mail, ...
Jul 19, 2022 by Narasimha balla
Overseas consignment not delivered (Mr move) Open
Mr Move agreed to ship my household items from Bangalore to Singapore and has picked up the items on **th May . And they promised that the items will be delivered in *!weeks time and also that they will provide status of the shipment periodical...
Jul 18, 2022 by Girish gargeshwari
Package not delivered (Beautifulbab Com) Closed
Ordered bag in beautifulbab.com, product not delivered, website is missing...
Aug 02, 2020 by Rasul khan
Finifox is a fraud (Finifox Fashion) Closed
I have ordered a dress from finifox on **th july and still i didn't recieve any response from the brand , i tried mailing them a lot of time but no response ,they are a fraud. Its not about how costly it is ,its just that such fakes should not ...
Aug 02, 2020 by Sraavan
Wrong product received returned but no refund yet (Myntra) Closed
I had ordered a shirt on Myntra. Received a different shirt. Applied for a return. Return took place but even after months haven't got any refund or the correct product. They are not agreeing that a wrong product was delivered. ...
Aug 02, 2020 by Kewal Sanghavi
Seller not return my product (Flipkart Asus ) Closed
Hi , I am brij , from Dhampur ,Bijnor UP pincode ******, and my issue is..I have ordered Asus laptop from Flipkart on **th July ** , and the same product was received me on **th July but the main issue is that the quality of this laptop is ver...
Aug 02, 2020 by Brij Mohan singh
I made my order on *th july **** But they were not shipping my phone It's been more than ** days On **th july **** they call me and say that your order is cancelled by the company , you will get the refund in *-* days But now its more than...
Aug 02, 2020 by Aditya mishra
Ordered bags but it wasnt delivered (Beautiful bab) Closed
Order booked on ** july . Order no. ****. Now the site doesnt exist. The site was fake. Please help get my money back...
Aug 02, 2020 by Aakansha sharma
Refund not received (Madrasshoppee) Closed
I have ordered a book through online on **.**.**** and made payment through IMPS. Immediately I received a mail mentioning the order no.NR-****** and informed therein that the book will be delivered within a week. Since not received after one...
Aug 02, 2020 by swamy
Cheating and fooling the customers (Ferns N Petals (INDIA) Private Limited) Closed
I placed my Rakhi order on **st July. It to be delivered on *st August. I even got a confirmation call. And then they cancelled my order without even informing. They even didn't refunded my amount. Isn't that cheating? I called them,mailed th...
Aug 02, 2020 by Surbhi Sharma
Myntra Defective product received (Hrx By Hritik Roshan) Closed
I have ordered HRX mens Joggers through Myntra app.The product received is defective i.e it is having a * holes.I have registered return request on Myntra but it got rejected by them.They are saying that the product has undergone through qualit...
Aug 02, 2020 by Nikhil Amrutkar
Fraud website (Finifoxfashion com) Closed
I ordered a few shirts from them on July *th and I was given a date of July **th for delivery. Kept following up on the website for any tracking I’d, I event sent an email but no response and now the website doesn’t exist. I have been scamm...
Aug 02, 2020 by Paras arora
Refund is not done (Touch Lcd House ) Closed
Dear sir with reference to Refund advise mailed to inforaghav*@gmail.com for INR.***.** we have to submit following details for verification of transaction & re originate for successful refund of INR ***.** Bank reference no.******************...
Aug 02, 2020 by Sanjeev kumar
Not delivered (Quickr bazar) Closed
Iam orderd used tab not delivered in * weeks ago iam complaint costomer care email via not responce this company please help...
Aug 02, 2020 by Mansoor. Ks
Book charged but not shipped (Chapterone Book Stores) Closed
I placed an order on ** April **** for a book - Alice's Adventures in Wonderland. It has still not being shipped (* Aug ****). I have raised multiple tickets (*-*) with them for this, and each time get a response saying it is still to be shippe...
Aug 02, 2020 by Tripti Jain
Package not delovered (Coversdeal.com) Closed
I placed order on **th July but I have not received it yet. I'm the site the status of order shows completed. My order number is #******. Such a fraud website it is with so many customer complaints. Why is it not taken down yet ...
Aug 02, 2020 by Komal gupta
Refund not initiated by company (Make my trip) Closed
Hello I have book my flight and hotel package of bangkok thailand on make my trip they took advance of rs ***** and we are going in april , due to covid ** pandemic goverment bannned all overseas packages due to this in that type of situation...
Aug 02, 2020 by anmol
Package not delivered (InStyle here Com) Closed
No details of order after payment made...
Aug 02, 2020 by Seema Chopra
Since 3 months not received TV refund or replacement TV (Jeeves ) Closed
Customer service person visited my house and he told that need to our give TV service centre. As per he I gave TV on * June **** still I haven't received my TV. They sent mail that we have refunded money but that also not received or TV replace...
Aug 02, 2020 by Baban Bhate
Ordered thorugh instagram but was not delivered the package (Stylofebric) Closed
Even once I complained on instagram through their profile then the whole profile got disappeared . It's understandable that in this pandemic it's not easy to deliver but when one does pre payment consumer expects some updates of their packag...
Aug 02, 2020 by Aditi Dwivedi
Money did not refund now (Trousers) Closed
I have a ordered a trouser of **' size and I have received **' and different pc as per pic so I sent it to back and I haven't received my money till now ...
Aug 01, 2020 by Anuj semwal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's