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Case Details
Personal Info
Resolution
Ferns and Petals - Package not delivered Open
order #******** XPRESSBEES Tracking number:*************** The order was placed on the *th of November, and it's been **hrs and there is no sign of the delivery. The customer care representatives are ride and take no liability for the pro...
Nov 11, 2023 by Richa Dey
Ferns and Petals - Order not delivered after confirmation Open
Occassion was planned and ordered a cake with FnP and FnP confirmed the order today morning. However, at * PM we got a mail asking to replace the item with other option. We shared our choice but it was again not delivered and whole Occassion wa...
Sep 08, 2023 by Saurav Sharma
Ferns and Petals - Package not Delivered Order ID Closed
I have being following with the customer care of Ferns and Petals for the passed *days since ** August ****. Regarding the delivery of Rakhi to Kuwait City. But later they said it needs to be collected from the customs and get clearing from * m...
Aug 25, 2023 by Rohaan Francis
I had placed an order with Ferns and Petals for same day delivery. The firm claims that they deliver orders on the same day, but that never happened. On the very next day the status of the order shows as Delivered(Note - The order is still not ...
Aug 22, 2023 by Shreya Mohapatra
Ferns and Petals - Item not delivered Closed
My order is not delivered and a false reason was stated that I am not available to receive order.. where as I made payment and was at home whole day.. when contacted customer care they assured it will be redelivered same day.. but they dint.. a...
Apr 13, 2023 by Radhika Bhat
Ferns and Petals - Refund dispute Open
I have made the transaction on **st December **** with the Ferns and petals merchant for the amount rs.***. After payment , page displayed that product is unavailable. So, I have had to cancel my order and received a notification from FNP Merch...
Jan 25, 2023 by Narendra
Ferns and Petals - Amount debuted twice not credited Closed
I placed an order for a cake on December * , I tried for the payment thrice, it was declined by the company, it got successful fourth time, but my amount got debited twice out of * times. The company representative said it would be refunded i...
Dec 09, 2022 by Bhawna Behl
Ferns and Petals - Package not delieverd on time as promised while taking order Closed
I have placed an order on **th november **** and was promised to deliver the order on **th november as it was my daughters birthday but waiting from morning i got an update from bluedart that the parcel will be delivered on next working day, wh...
Nov 26, 2022 by dhaneshwar prasad
Ferns and Petals - Package delivered looked nothing like the photos Open
Raising this request for order ref no: **********. My friend ordered a Poetic dish garden plant for her relative form ferns and petals for ****rs. The package did not look at all like the images and was just some random plant. We spoke to...
Oct 10, 2022 by Mayuna Gupta
Ferns and Petals - Not refunding the money Closed
Ferns and Petals cancelled my birthday cake on **th of August **** saying that they don't have the particular cake available. I ordered the cake on **th of August ****. Order no : ******** . I order * cakes and out of which they cancelled one a...
Aug 25, 2021 by Diya Dad
Ferns and Petals - Rakhi did not get delivered Open
I Ordered Rakhi for my cousin, which is supposed to be delivered **Aug and still not delivered **th Aug. (Festival already over.) I have been chased multiple times since ** Aug . I was a telephonic order and the exicutive has not put complete ...
Aug 25, 2021 by Yogita Agarwal
Ferns and Petals - Non delivery apathy false update and promise deniability Closed
I would really like to bring to everybody's attention a curious case of non delivery of an item which I understand must have been or can be an inadvertent mistake in multisided platform businesses like yours, however the ensuing apathy, mismana...
Aug 14, 2021 by Debmalyo Banerjee
Ferns and Petals - Cake not delivered Closed
Cake not delivered by reason that address was locked while I hv talked with vendor for confirmation and delivery of cake but he was not interested in delivery and said that u can talk to company and I will not able to deliver the cake as I hv n...
Jul 05, 2021 by Suresh
Ferns and Petals - The quality was not good Closed
I ordered for a cake and the bunch of flowers. The quality of both of them were not good. The cake was stale and even the cream was all messed and flowers were also not fresh. ...
Jun 23, 2021 by Pragati Rastogi
Ferns and Petals - No information about my order Closed
I ordered a gift from ferns and petals for my friend who lives in Gurgaon. I have no information or update about my order. It should have been delivered by now. I have raised * tickets to ferns and petals regarding my order. There is no respons...
Jun 19, 2021 by Aditi Verma
Ferns and Petals - Package not delivered Open
I have placed a couple of gift items under one order id on **th May **** which has to be delivered by *st Jun **** at the same address. On *st Jun ****, one of the packet has been delivered on time but another gift item was not delivered. Team...
Jun 06, 2021 by Mayank Agrawal
Ferns and Petals - Messed up cake and tasteless Closed
On *th june i ordered cake from ferns and petals First the order was out of delivery at *:** then at * pm it showed delivered which actually was not delivered then at * pm it was delivered and the cake was messed up The photo of the cake or...
Jun 05, 2021 by Shubhanshi
Ferns and Petals - Spoiled product Closed
placed an order for a flower basket on **nd May to be delivered on **rd May (No lockdown on that day) . My order was accepted , I received an SMS on **rd *:** PM that my order is out for delivery. Then at *:** PM I received a message that my o...
Jun 03, 2021 by Achudhan M
Ferns and Petals - Order nor received Closed
I ordered * cakes for my friend and paid extra delivery charges to ensure on time delivery on May **th by Ferns & Petals…The order was never delivered and now there is no response from the company on refund. ...
Jun 03, 2021 by Gaurav Laghate
Ferns and Petals - Package partially delivered Closed
I have ordered * products and get it delivered at a particular adress via courier But only * packages got delivered and in ferns and petals app. It has been shown that all the packages has been delivered but only * packages has been delivered ...
Jun 03, 2021 by Inderpreet
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