E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Alankrita by Reshma Deepak ) Open
I am filing a formal consumer complaint against Alankrita by Reshma Deepak for the non-delivery of two dresses I ordered from their online store. The details of my orders are as follows: Order ID ****: Placed on **/**/**** Order ID ****: Plac...
Oct 03, 2024 by Antony Don
Item ordered and paid got auto cancelled on flipkart (Flipkart) Open
on **th September, I had ordered brooks adrenaline GTS ** running shoes for men at price of ****. As price was less and deal discount was good, I think the seller auto cancelled it. This is cheating. The order got cancelled on *st Oct with reas...
Oct 03, 2024 by KAPIL KARKELE
Received wrong product (Amazon) Open
I am filing this complaint due to a serious issue with Amazon regarding an incorrect product delivery. I ordered a MacBook Air M*, but instead received a non-functional Acer Aspire laptop. Despite providing clear evidence, including images, vid...
Oct 02, 2024 by Palak Goel
Scammed from indiafilings com (indiafilings.com) Open
I have gone through the Google for filing GST & Trade license. For trade license they are charged -**** & for GST -****. They have applied for the GST. But Trade license was not completed. They are asking to bear the government charges for tra...
Oct 02, 2024 by Harikrishna
Wrong product replica sent (Pink Threads Boutique) Open
I ordered a dress from them and paid **** and after * days they called me stating that the dress is not available and asked to pick another dress from the available of mostly *-** dresses and they claimed that the dresses are worth *k and givin...
Oct 01, 2024 by Sujatha
Wrong Product Delivered and Refund Request Denied (Firstcry.com) Open
I ordered a product from FirstCry (Order ID: ********VQE****AEA). I purchased a ***-piece unicorn coloring set but received a completely different product — a console game — which is not similar in any way, and the prices don’t match eith...
Oct 01, 2024 by Sandhya Mahalingam
Refund not credited (Savana by Urbanic) Open
I had returned * items to Savana on **th September.. The products have reached to them on **th September.Yesterday that is **th September they are telling me that from * articles we have received only * item.When I’m asking them to show me a...
Oct 01, 2024 by Jayani
Inferior quality protein powder delivered by Nutrabay (Nutrabay ) Open
I had ordered protein powder from Nutrabay on *th August (I have been using their product from a year now). However, this time the powder was of inferiority quality - it was not mixing well and had a chalky aftertaste, indicating potential ...
Oct 01, 2024 by Divyam Gupta
Order no VSO 1025 dtdnot delivered yet nor refunding the amount Rs (VIKINTERIO Furniture Rakhi Enterprises ) Open
Order no.VSO -**** dtd.**.*.** for Rs.*****. not delivered yet nor refunding money ...
Sep 28, 2024 by Sanjeev Kumar
Jeeves Consumer service neither returning device nor providing satifactory reply (Jeeves Consumer Services Private Limited and Flipkart) Open
My Moto Edge ** Pro device got into display problem. Display broken and cannot use the phone anymore. So I reached out to flipkart as I have opted for additional protection plan from Jeeves (Flipkart Group Company) while ordering the mobile. A...
Sep 27, 2024 by Atul Kumar Bhardwaj
Fake delivery (Flipkart and Meesho) Open
I was victim of a fake delivery when a delivery guy came on ** August **** and said a COD order of *** came. I thought somebody in our house must have ordered it so I gave the amount. Then after opening the packet a very old, used saree was fou...
Sep 27, 2024 by Anjali Tonday
Fraudulent app experienced more number of losses (Olymp Trade Platform ) Open
I traded first with amount of **** I lossed And then **** I lossed and **** Iossed and *** lossed and **** lossed in a small difference they cheated me in this way they give some amount as profit but in return they loot all our amount they are...
Sep 27, 2024 by Ravi Nathan
Account balance frozen and confisticated (Junglee Games India Private Limited) Open
I have raised a complaint to junglee rummy regarding my account. And my withdrawal amount was seized and confisticated. Account was put under internal review. After review account was activated but all my withdrawal amount was confisticated. It...
Sep 26, 2024 by Atish vijay more
I have ordered an shirt it had been 3 months i have not received yet i have lost my money the scamme (Ninety Minutes) Open
i have ordered a shirt it has been * months i have not received my order . no refund , they scammed me my all money is gone , website name is : https://ninety-minutes.in/ pls help me ...
Sep 26, 2024 by sachatan
Bgmi seller seller (bgmi account seller teligram) Open
i got scammed by bgmi account seller he to told me after paying money he will give me account but after paying money he is asking me for more money and charges which was not told earlier then requested he to give my refund so is refusing....
Sep 26, 2024 by anshul sarade
No reaponse after payment (Jantacart) Open
The website requires to pay half the amount of total order and it promised a delivery in *-** days. It has been a month now with not wven a order confirmation messged. No response on any social media or mail. There is no other way to reach out ...
Sep 26, 2024 by Mohammed Ansar Sayani
No option showing for return on their website (Zeposhop con) Open
I ordered a battery for my K** Pro from your website. The image displayed on your site showed the original K** Pro battery. However, when I received the package and opened it, I found a battery from a different company. I have recorded a video ...
Sep 26, 2024 by Raja Owais Naik
Order Not Delivered (Houseofyounique ) Open
I had ordered two dresses on **th July and still not received....
Sep 24, 2024 by Pranshu Umale
Myntra Refusal to Accept Return for Under Armour Polo TShirt (Myntra) Open
I recently made a purchase on Myntra, ordering an Under Armour Performance *.* Polo Collar T-Shirt, size SM (S), priced at ₹ *,***. Upon receiving the item, I was dissatisfied with both the size and quality. I understand that Myntra’s retur...
Sep 23, 2024 by Vijay Krishna Asabe
Delivered Item is not the Item Ordered Return Refund declined (solkart in) Open
Ordered Multipurpose Kitchen Sink Swan Colander BUY * GET * FREE [ * PACK ] via Order ID: #******SK on ** Sep **. Item Delivered on ** Sep **. Paid Rs *** on delivery. Unfortunately, Item Delivered is not the Item Ordered. Raised a Return reque...
Sep 23, 2024 by S A SALEEM
DRY CLEANING DAMAGE OF ARTICLE (Tumbledry Solutions Pvt Ltd) Closed
Recently i visited first time tumble dry in udaipur rajasthan on trust basis as the company is renowned and i would like to say that they did FRAUD with me a big fraud loss of ***** During a routine dry cleaning of my *-piece suit, my shirt was...
Jan 18, 2024 by Samarth Goyal
Dream 11 points has been not updated correctly (Dream11 Fantasy Private Limited) Closed
One of the player point has been not updated correctly and also declared my opponent player as winner. Also I have raised request but no proper response. ...
Jan 18, 2024 by Palanimurugan S
Fake Promises Need Refund (Next Innovate Techno Solutions) Closed
I am writing to bring to your attention a matter of dispute with Next Innovate Techno Solutions regarding the refund of money paid for a placement process. My associate, Srujana Kollu, and I engaged in the placement services offered by this ...
Jan 17, 2024 by Adiseshu Moka
Goggle Received Broken (Titan Eye Plus) Closed
I Received courier on **/**/**** for Goggle. After opening I found goggle was broken at one of the Nose Guard was broken. I immediately e-mail the incident by email to titan Eye plus on **/**/****. I also talked to customer care and they told t...
Jan 17, 2024 by Gaurav Sonar
Service by Reliance Digital (Relaince digital Reliance ResQ) Closed
No service made since * days and more they are stating ETA without even looking at the product. ...
Jan 16, 2024 by Santosh
Refund issue (Decathlon India private limited ) Closed
I returned a product on January *rd, **** and opted for a voucher refund, which the website said would be immediate. I received the voucher on January *th. When I tried to use the voucher at a store, the employee said the voucher details were i...
Jan 11, 2024 by Sundramurthi R Devendra
Typing job regarding (Drashti Publishers and printers ) Closed
the company commited to give job and take moneys for registration and i also done job for but they are not giving me my payout ...
Jan 11, 2024 by Tanushree Darbeshwar
My Developer account got banned (Google play ) Closed
I have made an open-source privacy-centric expense tracker application, which I have given for review in the Play Store for closed testing. They have an issue that one screen they are unable to access, so they rejected the application I have gi...
Jan 10, 2024 by Indranil Bhuin
Return not initiate (Amazon.in) Closed
I had ordered zebronics *TB SSD from amazon which we got defective and not support in our laptop due to which i wanted to return it and amazon is not doing return Order date **-Dec-**** Order # ***-*******-******* amount Rs. *,***.**...
Jan 08, 2024 by RAJESH KUMAR
Motor is not working (hero optima) Closed
Motor is not working under warranty period Its been * months since I claimed warranty in service centre they have taken the motor but they are not replacing it.I have tried to contact them so many times in this three months but they are just mi...
Jan 08, 2024 by Ram Nagina Dubey
Package not deliveried (Amazon) Closed
I Ordered NCERT Biology Textbook For Class - ** Latest Edition as per NCERT/CBSE from a shopping site known as Amazon . As Told by the amazon delivery of the product was to be done by *th JAN-****. As I can track my product it was at Kolkata...
Jan 07, 2024 by Rushikesh Nandkumar Jakapure
Swiggy instamart not refunding for rotten items (Swiggy) Closed
Hello, I have ordered today Order:#*************** from Swiggy instamart. They have delivered rotten oranges as seen in the pic. I reported issue to Swiggy with video proof in app requesting refund value of item: Rs **. App didnt issue refun...
Jan 07, 2024 by Shalini K
Order Cancelled By Not received Complaint (PUMA) Closed
Due to pumas website issue I placed two order at **dec then next day I recieved a email that both orders are placed. But after mailing them my order number - ********* was cancelled and I was assured that Refund will be processed within **-** d...
Jan 06, 2024 by Abbas Ali
Credit note not activated in my coupon (Street Style Store) Closed
so I have ordered boots =b few month ago when I received it , it was too small so I returned it & they said will not refund the money & they also told that they will activated credit note in my coupon but still its not done ...
Jan 02, 2024 by Esha
Royal moonlight Resort membership fraud (Royal moonlight resort goa ) Closed
We were forced to bought a resort membership by fooling is with false commitment, they told us we will get all these details over mail after a week. Many points which were committed to us by your sales executives "Manohar & Sandhya" in Goa o...
Dec 30, 2023 by sumit mittal
Worng product receive but not return (Meesho Com) Closed
I had ordered a women's coat from Meesho and we got it in a different color and a different design. I complained about this to Meesho. But no help was given to me even though I have the video of unboxing of this product, despite this our produc...
Dec 29, 2023 by RAJESH KUMAR
Refund not credited (Shopper's Stop Services (INDIA) Limited) Closed
I hd ordered a dress from the shoppers stop online app for Rs ****, returned the dress without opening the package and waiting for the refund since then. they are saying that the product is damaged I told them that I didn't open the product how...
Dec 23, 2023 by parveen kumar
Received a wrong product (Myntra India) Closed
I've a received a wrong product of JC collection from Myntra shopping app India. And now the delivery agent is refusing to return the product. ...
Dec 23, 2023 by Jingngam
I want to return the perfume worth ****rs but they are denying it so I want to return it n refund asap...
Dec 20, 2023 by reeshma gani
Worst Service Guarented com (https www guarented com ) Closed
I ordered double bed mattress for * month rent while booking the delivery date was shown as **th Dec and the process shown was post payment I will need to upload or send supporting documents over email. I paid and sent documents via email on sa...
Dec 19, 2023 by Nidhi Tulsi
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus