PUMA
- Order Cancelled By Not received Complaint Closed
Abbas Ali filed this complaint against PUMA on Jan 06, 2024
Due to pumas website issue I placed two order at **dec then next day I recieved a email that both orders are placed. But after mailing them my order number - ********* was cancelled and I was assured that Refund will be processed within **-** days I waited for and raised continuously the issue that for refund but they didn't reply and on * Jan I received the call from customer care and I was assured that Refund will be given in * day.
As my *st order is - ********* which was successfully delivered I waited to long but also then I didn't any further update even mailing them after *, and * January and even refund period of **-** is over I am not getting any further replies. Also even callimg customer they say that all lines are busy plz call after few time even calling them every time I receive that call after some time
I have attached all the screenshot that I had recieved from order which was cancelled which was placed twice till every time I place a complaint I didn't get reply and just receive that issues has been resolved.
.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
PUMA
Resolved
Frustrated? File a Complaint
Goibibo
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari
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