E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Meesho aap ) Open
I was out for work and there was nobody at home. A delivery boy came with my product and asked me for OTP, as he promised me to keep the delivery with my neighbour I shared with him the OTP. Its been * days that I'm looking for my product and y...
Apr 11, 2024 by Namrata Singh
Financial Fraud on Telegram (Telegram) Open
Telegram is allowing people to operate in the application who are committing financial fraud. I have been scammed. I have filed FIR but my investigation officer has not done anything till date. I have written to Telegram Support team as well to...
Apr 10, 2024 by Vishakha S
Refund not received (vlebazaar in) Open
vlebazaar.in is a fraud website for buying electronics items. I have ordered for Coolpad Mega * tripple sim mobile vide vlebazaar.in order ID-******* but I have receive MI Redmi *A dual sim mobile. I have requested to return the item and refund...
Apr 09, 2024 by UMA SHANKAR MALLIK
Ac not delivered and money not refunded (Flipkart) Open
I ordered AC on Flipkart on **th March with exchange of old AC where they mentioned delivery date is **th March and installation date is *nd April. Their guy come to uninstall AC on **, delivery guy come on **th and said I have not carry anythi...
Apr 07, 2024 by Mahesh Sharma
Fabindia exchange of the item (Fabindia) Open
On ** March **** ,**:** I have purchased a casual pant from fabindia ,Jamnagar (Gujarat). I have purchased it on offer. I paid for it by cash Bill No : TXBPg*********** Cashier: **E***** But when it is not go well with. I get back t...
Apr 06, 2024 by Mayur Gusai
Consumercomplaints info scammed by saying they resolve online fraud case (Consumercomplaints.info) Open
Hello Team, I registed in consumercomplaints.info for a matrimonial online money fraud case and I got reply from RathodPratiksha as soon as I registered like they have a process to follow up and resolve the case with ***% refund of lost amoun...
Apr 05, 2024 by Jareena
New Thomson led tv from Flipkart Delay for TV repair (Thomson TV from Flipkart) Open
I bought a Thomson TV from Flipkart, delivered on ** March ****, Installed on ** March ****, display gone on ** March ****. There was option to replace the TV but Flipkart didn't allow, redirected to Service Center, SPPL. Customer Care number d...
Apr 05, 2024 by KRUTARTHA BAG
Bank account cash back (Talkcharge wallet) Open
He is providing every month cash back on deposit, *st month not credit , he said wait ** to ** days , till now not credit no response from support team ...
Apr 05, 2024 by PRASANNA KUMAR
Incomplete Order Delivered (Nykaa ) Open
I had placed an order with ** items and received only a very small part of my order. the customer service is awful and extremely unwilling to help. they first said they would refund me and then kept opening my case and increasing the timeline t...
Apr 04, 2024 by Pooja James
Sent used products which is underwear dirty and have objectionable item on it (Ajio Reliance Retail Ltd ) Open
Hi, I Am Writing To File A Formal Grievance Against AJIO (Reliance Retail Ltd) Regarding A Recent Purchase I Made Which Has Caused Me Significant Distress And Embarrassment. I Have Purchased * Product From AJIO (Reliance Retail Ltd) On *th Marc...
Apr 03, 2024 by Mayank Gupta
Broken Seal Product Delivered (Jio mart) Open
i ordered a boat immortal **** wireless headphones from jio mart but when i received it the boat seal on brand box was already removed on top of that the product is defective as while playing games the audio is bugged. i asked jio mart for retu...
Apr 03, 2024 by Anuj Kuhar
Refund not issued since December 2023 (Nice Maple) Open
I had placed order for sofa set with nice maple on **th Nov **** which was estimated to b delivered within **-** days, as I did not receive any update from Nice Maple on my order I contacted them various time in the end only to be told that th...
Apr 03, 2024 by Jelecy Ferrao
Order not delivered (Cradlehut com) Open
This company has been advertising regularly on Social Media (Instagram, Facebook). One of the products being showcased, Cycling Helmet, caught my fancy and I ordered it, prepaid (as that was the only option) on **.**.****. I received a confirma...
Apr 03, 2024 by Vishal Chowdhary
Flipkart fraud and harassment (Flipkart) Open
I had ordered a *x* feet * cushions * seater double foam fold out sofa cum bed from Flipkart on February **th and had received it on March *nd. Upon checking, we found that the sofa was unworthy of usage as it was very hard and uncomfortable. F...
Apr 01, 2024 by Atreyee Chakrabarti
Ordered iPad and received Lenovo Tab (Flipkart) Open
Sir ipad pro order kiye thyy leh keen kuch aur hee Mila Lenovo ka tab hain aur jiska address tha woh sports shop ka address tha adarsh Singh naam hain aur product Open box delivery mein tha leh keen courier boy product open kr keh nhi diya only...
Apr 01, 2024 by Manoj kumar
Packet not received (Meesho) Open
i have book order no. ************_* on messho, they send msg that this order is delivered. **.**.**** i chat with messho customer care that this order is not delivered to me not received any call from delivery boy not received any OTP. How can...
Apr 01, 2024 by Priti Sharma
Flipkart intentionally not processing refund (Flipkart) Open
I had bought a sofa cum bed from Flipkart for **** rupees. The product was labeled as "Returnable within ** days" on Flipkart. But even after applying for a return and refund, they are intentionally delaying the process and it has been ** days ...
Apr 01, 2024 by Ritabroto Ganguly
Did not deliver the order (vlebazaar in) Open
I ve order a wireless keyboard mouse combo on **th of March **** from Vlebazaar.in ecommerece site amounting to Rs. ****/-. From **th March to till now the order has not been shipped yet, when I am trying to talk to their customer executives th...
Apr 01, 2024 by Niladri Ghosh
Order not delivered (Urdu Bazaar) Open
I have ordered few book from urdubazaar.in ( Urdu Bazaar on **th March ****.. i have paid online.. I have received the order confirmation email… But now its been * days no update.. Now i see , their email is not working , neither their help n...
Mar 30, 2024 by Salman Khan
No refund from Addmecart (Gwsdd E-commerce Pvt. Ltd) Open
I ordered a computer monitor from Addmecart and I was promised to get the product delivered within * days. However even after ** days I didn't receive the order. So, I contacted Addmecart via email as the telephone numbers doesn't work. I asked...
Mar 29, 2024 by Anuj Sinha
Package missing but money taken (Myntra) Closed
I have received the package stating that the product is inside but the package was empty. I had ordered fossil watch...
Nov 25, 2023 by Nikita Kharade
Unnecessary charges being levied (Colive) Closed
I booked a room with colive in their property cairo A&B in Electronics city phase *, Bengaluru. I checked in on **/**/**. I paid rs ***** as deposit and agreed to pay rs ***** as monthly rent. I was involved in a road accident and the medical a...
Nov 24, 2023 by Santosh Kumar Modak
Product return (Arizonatoys.in) Closed
I placed order for double layer realistic silicone dildo but you sent me hollow with dildo which I could not place order and it very cheap quality product. You cheated me by sending me such wrong product. After seeing it, I sacked and I strongl...
Nov 23, 2023 by Gangadharaiah
AMOUNT NOT REFUNDED (Just herbs ) Closed
I ORDERED A SHAMPOO FROM JUST HERBS WEBSITE PAID VIA CRED. ORDERED CONFIRMED ON OCT **ND. AFTER CONFIRMATION THERE IS NO UPDATED FROM JUST HERBS. ON NOV **TH THEY SENT AN EMAIL OF ORDERED WAS CANCELLED BY THE COMPANY. AMOUNT WAS NOT REFUNDED. C...
Nov 23, 2023 by Hajara Suhaina
Deposit replacement (Olymp Trade app) Closed
Many times deposit successfully done but not appeared in there....
Nov 22, 2023 by Chaithra Jayan C
Concerns Regard Order (Swiggy) Closed
Hi, I ordered sandwiches from Subway on Nov *th for dinner. I didn't receive my full order from Subway. I ordered *. * Quantity Foot Long Sandwiches Aloo Patty ** CM *. * Quantity Aloo Patty Cheese Pull ** CM *. * Quantity Crunchy Mex...
Nov 21, 2023 by Sarvesh Devi
Not giving refund (Myntra) Closed
they have picked up my product and delivery agent took the product but in myntra app they created next pickup but i have no product because they have already took product from me ...
Nov 20, 2023 by Rajkumar yadav
DTDC Package not Deliver (DTDC) Closed
Tracking Number: *D******* Product was failed to deliver status was stuck from **th Nov. Called Customer Care more than ** days send several mails and raised their online ticket. But till now did not get my shipment. No proper response from th...
Nov 18, 2023 by Sreeram
PARTIALLY REFUNDED (Fashor ) Closed
On October **,****, I placed an order (worth INR ****) with Fashor.com for three dresses each amounting to INR ****, **** & **** respectively. On Oct **,**** I placed return request for all three and on OCT **st it was picked up for return. But...
Nov 16, 2023 by SINDHU NAGARAJAN
Exchange Return defective product (Myntra) Closed
The product that was ordered arrived damaged and covered with stains and black dots. I initiated an exchange for the same item, but the status of the swapped goods was changed to exchange on hold after it was sent out for delivery. I called cus...
Nov 15, 2023 by Aniket Jadhav
Refund rejected repeatedly (Flipkart) Closed
My sofa cum bed is * inches smaller than as written in product description, yet my return is rejected repeatedly....
Nov 14, 2023 by Rudrajit Samui
Urgent Unacceptable Service Experience with Order (Swiggy) Closed
Subject: Urgent: Unacceptable Service Experience with Order #*************** Dear @swiggyindia, I'm extremely disappointed with the service I received on my recent order (#***************). Not only did I receive the wrong items from Subw...
Nov 11, 2023 by Laveena Tharani
PACKAGE NOT DELIVERED (Cilory.Com) Closed
I have placed an order in CILORY worth Rs.**** on **th October,****. And from the tracking details, it seems they have shipped my order on Oct **,**** through DTDC courier with the tracking number *X*******. The address I've given on CILORY and...
Nov 06, 2023 by SINDHU NAGARAJAN
Imposed cancellation charges for an item not made payment (Swiggy) Closed
Swiggy is trying to exploit money from the customers. We tried to book an order on Swiggy app through Sodexo card but later on changed our mind and didn't make payment. But intentionally Swiggy has confirmed the order as Cash On Delivery withou...
Nov 04, 2023 by MURALI KRISHNA
Package not delivered (Swiss beauty cosmetics private limited ) Closed
I have placed an order of lip liner pack on September **, ****. And I paid rupees *** via UPI. I got a confirmation message from Swiss beauty for my order( #******). After * days i recived a text message saying the product has been shipped. Aft...
Nov 04, 2023 by Swathy
Package not delivered (Wakefit) Closed
Hi, I Purchased three products from Wakefit on **th October ****. I have been waiting for the delivery since then. I have raised complaints several times. No response from Wakefit nor the Xpressbees team. I think they are scammers. Even after...
Nov 04, 2023 by Sruti Panicker
Order cancelled without any reason (Cashify) Closed
I planned to sell my ipad *th generation through...
Nov 04, 2023 by Saurabh Jain
FOREIGN TOUR PACAKGE SHORTCOMINGS (JOY N CREW VACATIONS LLP) Closed
Pls find below detailed gist of our complaints/failure on yr part to provide services as promised Almaty Guide Kate was new to Almaty n was a visitor herself for her visa renewal.and was *st time visiting Almaty. Driver Jane English knowledg...
Oct 30, 2023 by YUSUF M PARDIWALLA
Returnrefund issue fraud (Xiaomi) Closed
it's Xiaomi email noreply@in.passport.xiaomi.com Service.in@xiaomi.com order id **************** transaction no ************ date of purchase **th September **** they accept their mistake but not ready to refund my amount please refund my amo...
Oct 30, 2023 by Srinivas
Order placed no confirmation seen money deducted (pohunch) Closed
Placed order for surf excel * kg. Please confirm the order. Paid the amount details attached. Order placed on the name of Mamatha Vardhi. Address : ***/* parekh building, near amber society talegaon dabhade, pune ****** ...
Oct 29, 2023 by mamatha vardhi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's