- Jeeves Consumer service neither returning device nor providing satifactory reply ^Open

Atul Kumar Bhardwaj filed this complaint against Jeeves Consumer Services Private Limited and Flipkart on Sep 27, 2024

My Moto Edge ** Pro device got into display problem.
Display broken and cannot use the phone anymore. So I reached out to flipkart as I have opted for additional protection plan from Jeeves (Flipkart Group Company) while ordering the mobile. And it's wasn't a month yet. Jeeves shared a bluedart tracking to send my mobile for repair and shared email to share documents and proof. All done and waiting for more than a month with continuous followup. No proper response. They just keep telling wait for two days since last ** days.

Timelines given below:
Claim registered - **th Aug ****
Device pickedup - *nd Sept ****
Device received by service center - **th Sept ****
Payment link received and done : ** Aug ****

After that I have shared all the required proofs which are attached here again
Photos of Mobile front, back, top, bottom, side
copy of ID proof
copy of Invoice

And been following up for around a month to get the mobile back but no proper response from Jeevees end. Whenever I call, they keep saying wait for * business days again and again. But no clear cut information on delivering the device back.

I have been in touch with their support on email and phone, regularly. They kept saying that payment and documents were approved on ** sept ****. Please wait for two working days. Then the same thing after two days.
Its too much frustrating and destroying the mental peace. I have contacted both flipkart and Jeeves consumer service but to no avail. There is also no mechanism to escalate your problem.

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