E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
As per invoice bill I didn t received item form flipkart (Flipkart) Open
I think now flipkart is doing frauds like sending to customers different model numbers with the same brand and not refunding the amount. I Ordered in Flipkart on Jan ** **** this product ( Acer **.* inch Full HD IPSPanel with Acer Visioncare,VG...
Mar 06, 2024 by V Nagendra Kumar
Deficiency in Service and Unfair Trade Practices (Tennisoutlet in) Open
Complainant placed an order for ** Tennis Strings of Solinco Revolution ** (**m) and ** Tennis Strings of Solinco Confidential ** (**m) with the Tennisoutlet.in (Opposite Party - OP) on Feb **, ****, under an offer from the OP. The cost of the...
Mar 06, 2024 by Sunny Dubey
Refund not credited (Astropay ) Open
just now I have paid *** rs for ** usdollar my money deducted from my account but I didn't receive my ** tokens in my astropay account ...
Mar 06, 2024 by puneet tripathi
Delivery Issue (RELIANCE DIGITAL ) Open
Dear sir, I had ordered Iphone ** from Reliance digital on *rd march at *:** am on instant delivery option but I am still waiting for the delivery and delivery status update. not getting any useful information after so many calls and emails...
Mar 04, 2024 by Nitin Mohil
Warranty claim Registration is denied (Boat) Open
I am registering for the warranty claim of my TWS earbuds which are automatically disconnecting with the Device, Sometimes showing Charging problems, and also giving distorted audio, while the earbuds are physically neither damaged nor repaired...
Mar 02, 2024 by Gyanendra Pratap Singh
Return canceled but product collected (Flipkart ekart delivery boy) Open
Hey. I recently purchased puma shoes and I didn't fit .so I choose returned this product. I created a return request successfully my return accept by the seller...than next day courier boy come my address and he ask me okay product is success...
Mar 01, 2024 by Gaurav kumar
Refund not processed after serveal months (Nike India) Open
i purchased nike jordan from nike india ,on aug **** it was delivered to me but they sent me wrong running shoes then instantly i contacted them and sent them ss about wrong product they made an return and after returned they never contacted me...
Mar 01, 2024 by rajat
Payout for mobile screen damage not made company uses delaying tactics claiming technical issues but (Jeeves.co.in) Open
I had purchased Screen Damage Protection for a Samsung Galaxy Flip * mobile phone on Flipkart. There was damage to the screen due to a fall on **nd June **** at home in Goa India, which is within one year of the date of purchase and insurance c...
Feb 29, 2024 by Carl Barros Mascarenhas
Return picked up but refund was not initiated (Redtape shoes from Amazon ) Open
Item ordered on **.**.** and the same was returned on **.**.**. Even after ** days was lapsed no refund was initiated inspite of several reminders and requests....
Feb 29, 2024 by Alamanda Srinivasa Rao
Delivered old damage jeans (SA ECOM ENTERPRISES) Open
They delivered old and damaged piece of jeans and they shows that they delivered * pieces of jeans but only received * jeans...
Feb 27, 2024 by Akash Gupta
Damaged and Used Food Item received (Swiggy instamart) Open
Hi Sir/Mam, I have ordered two items (* litre * UP and * liter Butterscotch Icecream) around **.** PM on **th February **** in Pune. They have delivered * litre Ice Cream opened and used icecream. Usually Swiggy gives in a packing with the sea...
Feb 26, 2024 by Amit Kumar V
Online marketing fraud by cooldap in (cooldap in) Open
I placed online order for Laser distance meter priced Rs.***/- and received simple measuring tap of Rs.**/- I informed the fraud with in two days on email help.mobius@hotmail.com. I have not received any reply or refund....
Feb 24, 2024 by Hari Prasad Karwa
Withdrawal (Parimatch) Open
Hello sir mera withdrawal nahi ho reha h Or m customer support se baat kerta hu to koi jewab nahi mil reha h weha khali computers se chat hoti h Or jewab limited hi milte h unke paas bus * question k answer h but jo meri semesya h uska jewab co...
Feb 24, 2024 by Mukesh kumar
Ordered mobile not delivered (Shopdealclue.com) Open
My order no: ***** Description: Moble phone: realme Narzo **Pro *G (Cosmic Black, *TB) (**GB RAM) Product code: RMX**** Order date: **/**/**** Payment done: *****/- through HDFC credit card Item not received nor any update available. ...
Feb 22, 2024 by Dinesha Subrahmanya S
Refund from myprotien has not recieved (MYPROTIEN) Open
My protien is a big scam they have taken my money **** for a *.*kg protien pack and gifts but cancelled from their side and didn't refund my money yet. I have ordered on * december **** and today is **st February bit still i have not recieved a...
Feb 21, 2024 by Rekha rani
Package not delivered (Furny in) Open
Have ordered for a L shaped sofa and not received it. No response from customer care. They are blocking number when tried calling...
Feb 21, 2024 by Mark jamian
Ecomm vendor unresponsive Package not delivered (Headphones Factory) Open
Namaskaram, On **th Feb ****, I had placed an order for a pair of headphones - "QC-** Quite & Comfort Wireless Headphone II, Active Noise Cancelling with Alexa Control multicolour" on the following website - https://headphones-factory.com/ ...
Feb 19, 2024 by Paritosh Gupta
Wrong product delivered ordered brown color Arrow shirt and received off white color (Myntra) Open
I have ordered brown color Arrow shirt but received off white color. Immediately, I shared images on customer support of Myntra and ticket was logged but they closed the ticket automatically. Next day when courier boy came to pickup the materia...
Feb 19, 2024 by Saurabh Nigam
Cheated by the Locanto escort services (Locanto) Open
I have cheated by the royal escorts and he is asking to pay continuously and I have asked to refund the amount but not yet refunded. ********** - Phone number and amount sent to this number. Royal escorts ...
Feb 18, 2024 by Sethu varma
Prepaid products not delivered (Haute 24) Open
I had placed two orders with the shopping site Haute**.com, one Tory Burch sandal worth Rs. *****/- and Tory Burch handbag worth Rs. *****/- on ** November **** and ** November ****, respectively. Haute**.com had promised to deliver these produ...
Feb 16, 2024 by Pooja Sharma
I want refund my amount (Insta transfer biz pvt ltd mumbai) Closed
my name gnana udayam from tamilnadu pin ****** I paid for insta franchise service for my pincode.before the payment service available in your pincode after the payment your pincode our services not provided I invest my money * lakhs so I want r...
Sep 12, 2023 by gnana udayam
Refunds not given (Clovia) Closed
I am literally weeping from last one month. I wasted my so much precious ** hours in contacting customer support. But they are extremely fraud people. They have eaten up all my hard earned money. They have no fear of God. They picked their retu...
Sep 12, 2023 by Upanishad Rohira
Video call blackmailing (Telegram and whatsapp) Closed
I used to start telegram one week before.. Due to my loneliness I searched some dirty talk ladies in the telegram.. I found the group called chat with girls.. In that all boys are trying to chat the girls auntys and paid girls.. Somebady have d...
Sep 12, 2023 by Nadarajan
Fake product recevied (perfumejunction in) Closed
I had ordered Giorgio Armani Acqua Di Gio Pour Homme (*** ml) from this website on *th September, ****. I received the product on *th September, **** and paid via Cash on Delivery. The product is absolutely fake. The logo on the bottle is poorl...
Sep 09, 2023 by Jashandeep Singh
Did not processed Refund after cancelling order (OnePlus) Closed
I had ordered a Nord * *G device from Oneplus on **st July. I cancelled the order on *nd August due to change of promised delivery date *th to *th august. I waited for * days for refund and contacted customer service. They asked me to wait for ...
Sep 05, 2023 by Debartha Chakraborty
Blocked account (Snapdeal credit) Closed
I order or return so many product but when I choose bank mode for refund it always came to snapdeal credit mode... When huge amount collection on this... My account has been blocked... I can't get my * thousand amount...
Sep 04, 2023 by Zain Belgaumkar
Service Charge Processing charges not refunded on failed transactions Customers are asked to bear ch (No Broker) Closed
While paying rent using NoBroker App, there was processing charges taken around ***rs. However after multiple followups, customer care kept on saying, today, day after, ** hrs & finally they sent mail saying refund imitated. But refund is only ...
Sep 04, 2023 by Roshan
Not giving cancellation and refund (Byjus) Closed
Respected Sir/Madam, I am writing this complaint to bring to your attention the issues I have been facing with BYJU'S Ed Tech Company, as a consumer of their IAS coaching course. I believe my rights as a consumer have been violated...
Sep 03, 2023 by Mandeep Singh
Wrong inferior product delievered (Vle Bazaar Gurgaon) Closed
I ordered online PORTRONICS AUTO ** POR-*** bluetooth device on **.**.**** and made the payment of Rs ***/** as advertised on VLE BAZAAR company's web site. My order was booked by the company vide order number ******* dated **.**.****. The ord...
Sep 01, 2023 by Sanjay Ellawadi
Complaint regarding XUV 300 Mahindra (Mahindra & Mahindra) Closed
I have bought XUV *** in January. Now the car is giving problem and the company is saying it's manufacturing defect . And will be resolved when we will receive that part . And I have sent mail on ** August to GM of indraprastha automobile servi...
Sep 01, 2023 by Vivek malik
Amount not being refunded (Hdfc and ICICI banks) Closed
I have done a NEFT transaction of ₹*,**,*** to ICICI RAPG acount(this account is owned by ICICI only) by mistake. I sent this from my HDFC account on **th of July. I contacted the ICICI bank directly first, they said that I need to approach t...
Sep 01, 2023 by K. Sai Ruthwik
Cant pick up my product (MEESHO PAYMENTS PRIVATE LIMITED) Closed
[Devank Rajput] [Your Contact Information] [**/September/****] Customer Support Team Meshoo Application [Village-Ranawali,post-Raja ka tajpur, district- bijnor ] [Bijnor, Uttar pradesh, ******] Subject: Complaint Regarding Product Return Issu...
Sep 01, 2023 by DEVANK RAJPUT
I made a deposit of INR to my astropay wallet via gpay UPI but it still hasn t credited to my wallet (Astropay ) Closed
I made a deposit of INR ***** to my astropay wallet via gpay UPI but it still hasn't credited to my wallet while the amount has already been deducted from my bank account. I have emailed astropay support team sent them payment receipts and bank...
Aug 31, 2023 by Saravanan
Received spoiled product (supertails.com) Closed
I have received spoiled cat food items,the item i ordered was tuna in jelly and i received thick paste form and also smells very bad. I am not able to feed my cat at all. The agent told me to send the photo after opening it but now they are den...
Aug 31, 2023 by Skalzang Dawa
Missing products (supertails.com) Closed
Received missing products, i ordered ** packets of Kennel kitchen cat food but only received ** packets on **th via Ekart shipment. Kindly deliver the rest of my products supertails.com order id ST***********...
Aug 30, 2023 by Skalzang Dawa
Apsrtc vijayawada buses are not coming regularly (Andhra Pradesh State Road Transport Corporation APSRTC ) Closed
The buses are not coming regularly on **-** platforms in Vijayawada Apstrc bus station. And *:** am chandarla padu bus didn't stop on **-** platform, the driver of chandarla padu bus is misbehaving with the travellers on shouting on them who ar...
Aug 30, 2023 by Dileep
Refund is not getting initiated (Myntra) Closed
I returned a watch of Tommy Hilfiger of Amount Rs. **** ordered from Myntra on **nd of August and on **rd they initiated a refund but it was failed after that I complained several times and they asked me for my bank details * times but they are...
Aug 28, 2023 by Priya Choubey
Unacademy (Unacademy Bangalore) Closed
My personal data of Unacademy account has been breached in dark web and selled in dark web by shiny hunters hackers. I requested a lot to unacademy to delete my unacademy account and it's personal data from their servers permanently till now th...
Aug 27, 2023 by Dileep
It s been 3 months Haier service has taken the money but not been able to fix my AC issue (Haier india ) Closed
I have Haier AC which was bought in **** and currently is out of warranty. In May **** the AC stopped working, so I approached Haier customer care to fix the issue. On June * ****, technician from Haier authorised local service center sent a te...
Aug 27, 2023 by Kundan Kumar
Money not received in bank account (Teen patti royal) Closed
I did the withdrawal on **/**/**** after ** hours it returns to my game account than again I did withdrawal on **/**/**** but not received in bank account and after talking with customers care they didn't respond me and after mail they told me...
Aug 25, 2023 by Rajpalsinh vaghela
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's