E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order not yet Delivered Order Id (teeslion com) Open
I placed an order with order id#***** & ***** on **th feb ****(friday), yet not received my consignment on my premises, whereas it shows on the time of ordering that product will be deliver by **th feb ****(tuesday). ...
Mar 01, 2021 by Rishabh Sharma
Damaged vehicle claim issue (videocon liberty general insurance) Open
...
Mar 01, 2021 by CHANDER PRAKASH
Not refunding back the money (Zoom Car India Pvt Ltd) Open
I made a car rental booking on ** Jan **** through Zoomcar mobile app.My zoomcar booking id was JPS*NN*EJ. The car was booked and the money was deducted from my bank account. But, the car was unavailable for the required booking time. This was ...
Mar 01, 2021 by Hardik Thareja
Security deposit not refunded (Colive Bangalore) Open
I vacated the property on *nd December ****, after serving proper notice period. They had promised me to refund the amount by January **th ****, however they have failed to do so even after multiple reminder they are not responding. Instead of ...
Mar 01, 2021 by Pragnya P Dash
Online shopping cheating (Gadjet gallery 300) Open
Sir i have cheated by some fraud in online purchasing world . There are somany people affected like me . This page was active in facebook . They announced that a super bycycle which has a price of *** was ready to delivery for anywhere in India...
Mar 01, 2021 by Rahul vijayan
Got cheated by a online shopping website (My Sports Kart) Open
Ordered a Jersey on this website called My Sporta Kart and I didn't recieve a order confirmation number, hence started searching about this website and came to know that they are fraud website and don't deliver the products...literally tears ar...
Mar 01, 2021 by Ajay Anand
Empty Parcel Delivered from ShopClues (Shopclouse) Open
Mene ShopClues se memory card book kia tha wo mujhe Delevered hua but usme sb tha memory card nahi tha mene complaint kia ShopClues ko or ** hrs main resolved karte or mentioned karte humne investigate kia usme sahi tha mene fir reply kia ki mu...
Mar 01, 2021 by Aryan Srivastava
Fraud (Textilechoice ) Open
Received used dirty shirts Order number 4371...
Mar 01, 2021 by Zakir Khan
Wrong product No refundExchange No contact (reshamdhaga in Ethnicdoor) Open
Hi, I am really pissed off by the product I received by paying a high price by seeing the product image at website. Received is a cheap local quality product. I mailed them daily I try to contact them by finding every other way. DM them at inst...
Feb 28, 2021 by Suhani Shukla
No product no delivery (Closet hues) Open
They took advance payment and showed the stock availability, later cancelled my order and are refusing to refund the money. They have forcefully issued a credit voucher as there website policy says that no refunds can be initiated but i do not ...
Feb 28, 2021 by Faiza naeem
Package not delivered (The Comic Store) Open
I had placed an order for * nos. of wall clocks amounting to Rs. **** on **th September, **** through the e-commerce website www.thecomicstore.in. They have a next day shipping policy, as mentioned on their website. But after waiting for more t...
Feb 28, 2021 by Sunny Singh
Smartmojodesk Product not delivered ordered in August 2020 (Smart Mojo Desk) Open
I placed order for a Sit and Stand desk with Smart Mojo Desk in August ****. They said it will be delivered in about a month. But still they have not delivered it. Also, they have stopped attending to my phone calls or responding to my emails....
Feb 28, 2021 by Rahul Thampi
Wrong item received (Jinglegifts com) Open
I ordered silver plated om pendent and neck chain from there site. Instead they send a worthless bracelet in the package....
Feb 28, 2021 by Nagendra singh sisodiya
I did not receive my items (Tees lion) Open
I purchased shirts online from tees lion and paid via debit card ** days ago, however I did not receive my items nor any communication from the company. My Order # ***** ...
Feb 28, 2021 by Zakir Khan
Defective POCO Device delivered bought through Flipkart from IndiFlash Mart Health Happiness Pvt Lt (Health Happiness Pvt Ltd IndiFlash Mart ) Open
Defective POCO M* Device delivered bought through Flipkart from (IndiFlash Mart) Health & Happiness Pvt Ltd . The seller is not accepting the return request and is also not in contact. The Flipkart executives are telling that they cannot connec...
Feb 28, 2021 by Krishna Vamsi
Car not delivered even after one month (Agarwal Car Transport Private Limited) Open
I connected with the Agarwal car transport company after putting an online enquiry for car transportation from Thane to Odisha. The company promised Home- pick up and Home delivery option. Accordingly, one of their drivers came to my house and ...
Feb 27, 2021 by Debasis Patra
Security Deposit not refunded (Nestaway Technologies Pvt Ltd ) Open
We moved out of flat on **st January. Afte that one month has passed and we didn't get our security deposit money back. We have given ***** rupees as security deposit and didn't get a single rupee back. We have contacted with the owner and he's...
Feb 27, 2021 by Piyush Shrivastava
Overcharging (Ola Cab ) Open
On *th of Feb ****, my father had to go to hospital. He launched the Ola app, saw the estimated fare of Rs. *** something and booked the ride for a journey of about ** KM. However during the end of the trip dad got a shock by seeing the bill at...
Feb 27, 2021 by Dhirendra Pratap
Zoomcar refund request (Zoomcar India Private Limited) Open
I an waiting for my refund from ** jul, ****. Every time I contact them, they provide me with new dates for refund. Also Zoomcar removed their customer care number, so its really difficult to contact them. Booking id : JPS*N*WCN Amount pendin...
Feb 27, 2021 by Sudhanshu agarwal
Sale and service not provide (Avita India) Open
I bought their avita pura v** laptop. My laptop was in problem. I made them complaining about the service on December **, ****, but till date these people have not done that solution and are giving date to date. Please solve my problem...
Feb 27, 2021 by Navneet kumar morya
Sending promotional messages from my name to my contacts (Lenskart) Closed
Lenskart is sending a promotional message to my phone contact quoting my name in the message due to which I am facing a very embarrassing situation. Today I faced a very awkward situation when the maid working at my home showed to my wife a mes...
Apr 19, 2019 by Ankit Kumar
Charged excess amount in the name of internet handling fee (Bookmyshow) Closed
I have booked * times in book my show so that I paid *** excess amount. RBI said that there is no internet handling fee for the book my show. But the app charging from customers....
Apr 19, 2019 by Anil reddy
Order not received (Shopingkaro.com) Closed
I ordered Redmi note * Pro from the shoping karo.com on **_*_**** by UPI payment. Now the company completely disappear from the site. I have been droid from this company. Now I want to refund my money. Please do the needful....
Apr 19, 2019 by Dr Bhagat Negi
Phone not delivered (Dealmyntra) Closed
I ordered a Redmi Note * Pro and paid the amount of Rs. *****. I didn't get any confirmation order no. When tried to contact them through no. the call doesn't get connected. No reply for the mail which was sent twice. I think it's a fraud compa...
Apr 19, 2019 by ASHWINI K
Want to return the product (Sony Headset) Closed
मैंने सोनी के ईयर फ़ोन और कंपनी ने लोकल ear फ़ोन भेज दिए I want to return these local items. Also my amount of Rs.****.**. My order number was *****B....
Apr 19, 2019 by Chhatra Pal Singh
Delivered wrong product (Peenar) Closed
Peenar delivered me the wrong product and not even replied when I write them a mail. Even the provided customer care no is wrong. Fake site. ...
Apr 19, 2019 by Meenakshi
Return and refund not initiated (Willora.com) Closed
I had ordered a suit of worth Rs ****/- from willora. The quality I get is very poor as compared to what they show on their website. So I have raised a request for return and refund but I haven't received any mail or message regarding the same....
Apr 19, 2019 by Bhawana
Wrong item delivered (Jubli world ) Closed
I ordered a fitness band but I received the cheapest analogue watch and jubliworld not picked up my call also. Please do the needful....
Apr 19, 2019 by Shyam Verma
Package not delivered (Mr Quirk) Closed
I had placed an order on **th March **** amounting Rs. *** through Netbanking (order no-*****). I haven't received any update regarding the order until now. Tried to contact multiple times but got no reply. I ordered the clothes seeing an Inst...
Apr 19, 2019 by Vineeta Das
Unsolicited calls received (Just Dial Ltd) Closed
I am receiving calls from the just dial. They call me daily despite being asked for not contacting me. Please do the needful....
Apr 19, 2019 by Gurkirpal Singh
Got wrong product (Peenar.com ) Closed
I order a double layered Kurti of Rs. *** from peenar size XXL but I received a totally different product with very poor quality. When we want to contact them we don't find any customer care number of peenar. Please help us....
Apr 19, 2019 by Neelam Kumari
Charge for carry bag (Big Bazaar) Closed
They are charging for the carry bag when we are purchasing goods from there....
Apr 19, 2019 by Rahul mukhi
Didn't get confirmation of order (Pigi india) Closed
I had purchased muscle pharm combat whey protein powder from Pigi India app. I paid through paytm wallet but they didn't give me any confirmation of my order. From my side the transaction is successful. I have sent them * emails regarding my is...
Apr 19, 2019 by Sarnava Basak
Order automatically got cancelled and didn't receive refund (Mobiclues.com) Closed
Order no. ****. It was a realme * pro. After some * days the order was automatically cancelled and I didn't receive the money back. Please do the needful....
Apr 19, 2019 by Moumit Bera
Product received was different (Willora fashion ) Closed
I ordered Kurti combo from willora fashion but the product which I received was completely different. The product was not exact which I ordered. I also mailed them which they have posted on the website. I did not receive any mail back from the ...
Apr 19, 2019 by Vini Varghese
Order not delivered (Freshcakesbangalore.com) Closed
I had made an order DFCB-*********** on April **th but it's not delivered yet. This was a birthday gift the site had assured that it will be delivered on April **th but till now they haven't delivered. I tried calling them multiple times but no...
Apr 18, 2019 by Pradeep G
Selling the product openly in the market (Udaan) Closed
Udaan seller is selling the product in the wrong slab to the customer. And because of that the product cost price decreases which are wrong. As the government is not getting the correct tax. For example, if we purchase a product in Rs.*** and G...
Apr 18, 2019 by R R T C
Tracking order or contact no not provided (Shopping. in) Closed
I ordered one saree and one Kurti from shopping.in but I have not received this. They did not provide any information about this and customer care no. and tracking report. ...
Apr 18, 2019 by Swati
Payout not received against product sold (Nafa.in) Closed
Listing No. ***** Request ID For Payout: ***** Amount: Rs ****.* Voucher: Cleartrip My voucher was sold on **th of April where I request to payout on **th April ****. I already mail for a response on this. I want to reply on this or I to...
Apr 18, 2019 by Ajeet Sharma
Mobile phone still not delivered (shopingkaro) Closed
I placed an order for Redmi Note * Pro on **th April **** and paid amount Rs.*****/- through PAYTM UPI but still, the product is not delivered. I keep on call the customer service and mail to care@shopingkaro.com but no reply from them. In the ...
Apr 18, 2019 by AARYA
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus