E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
I did not receive my items (Tees lion) Open
I purchased shirts online from tees lion and paid via debit card ** days ago, however I did not receive my items nor any communication from the company. My Order # ***** ...
Feb 28, 2021 by Zakir Khan
Defective POCO Device delivered bought through Flipkart from IndiFlash Mart Health Happiness Pvt Lt (Health Happiness Pvt Ltd IndiFlash Mart ) Open
Defective POCO M* Device delivered bought through Flipkart from (IndiFlash Mart) Health & Happiness Pvt Ltd . The seller is not accepting the return request and is also not in contact. The Flipkart executives are telling that they cannot connec...
Feb 28, 2021 by Krishna Vamsi
Car not delivered even after one month (Agarwal Car Transport Private Limited) Open
I connected with the Agarwal car transport company after putting an online enquiry for car transportation from Thane to Odisha. The company promised Home- pick up and Home delivery option. Accordingly, one of their drivers came to my house and ...
Feb 27, 2021 by Debasis Patra
Security Deposit not refunded (Nestaway Technologies Pvt Ltd ) Open
We moved out of flat on **st January. Afte that one month has passed and we didn't get our security deposit money back. We have given ***** rupees as security deposit and didn't get a single rupee back. We have contacted with the owner and he's...
Feb 27, 2021 by Piyush Shrivastava
Overcharging (Ola Cab ) Open
On *th of Feb ****, my father had to go to hospital. He launched the Ola app, saw the estimated fare of Rs. *** something and booked the ride for a journey of about ** KM. However during the end of the trip dad got a shock by seeing the bill at...
Feb 27, 2021 by Dhirendra Pratap
Zoomcar refund request (Zoomcar India Private Limited) Open
I an waiting for my refund from ** jul, ****. Every time I contact them, they provide me with new dates for refund. Also Zoomcar removed their customer care number, so its really difficult to contact them. Booking id : JPS*N*WCN Amount pendin...
Feb 27, 2021 by Sudhanshu agarwal
Sale and service not provide (Avita India) Open
I bought their avita pura v** laptop. My laptop was in problem. I made them complaining about the service on December **, ****, but till date these people have not done that solution and are giving date to date. Please solve my problem...
Feb 27, 2021 by Navneet kumar morya
Package not delivered (Myntra) Open
Myntra representative are saying that product has been delivered but it has not been delivered to me....
Feb 27, 2021 by Kshama
Package not delivered (Beautify yourself) Open
I ordered * tops on beautify yourself on **th feb **** . Received a message saying my ordered has been shipped on feb **. And i haven't recived it yet. The amount has been deducted. When i tried to contact the xpressbees, got a response sayin...
Feb 27, 2021 by Divya
Want to return the product and get refund (Londhe.in) Open
I have ordered combo of tshirts , black n white by londhe.in its totally different from picture and of a very cheap quality want my money back...
Feb 26, 2021 by Astha sharma
Message didn t get (pblifestyle myshopify com) Open
Without any knowledge of this website, I ordered a * wheel chairs by seeing the add displayed in the Facebook and became a victim. I request your team to kindly help me out with this concern and get back my money in the account... I'm from Kurn...
Feb 26, 2021 by Yashovardan K
Fraud by PB Lifestyle selling chair 499 (PB LIFESTYLE) Open
Online advertisement on Facebook link collected payment online through razor pay gateway through myshopify platform contact details only email ID of gmail. No reply yet. Deducted payment with reference Sendimentry lite...
Feb 26, 2021 by Parimal Shah
Defective Furniture (Logu Wooden Furniture Tirunagar) Open
We got detective/partially broken wardrope from Logu wooden furniture on june ****. We bought the product for my sister marriage. Later we have identified the product detectives. We sent photo copy of broken product and owner is agreed t...
Feb 26, 2021 by Maheswari
Online shopping fraud (Neha Texo Fab) Open
I am a online Reseller ,as for searching a wholeseller ,one day i scroll on Facebook marketplace i found a kurti in reasonable price dn i contact to the seller he add me in his whats app group ,i like some articles in his group and i also post ...
Feb 26, 2021 by Sufia Rehman
Service unethical practices (HYUNDAI) Open
My car had an accident. I sent it Hyundai professional engineer service sector ** Gurgaon. I was given an estimation for Rs. *****-***** and I was given bill for Rs. ***** out of ******. Raised a complain for the same at complain department...
Feb 26, 2021 by Sumit Manghani
Duplicate product delivered (Rudra silks) Open
I ordered a product worth ****rs a silk saree. The product delivered was different and made of cheap quality. The company has a return policy but they are not responding to mail or call. Rudra Silks is cheating people and gaining a lot of money...
Feb 26, 2021 by KRISHNACHANDRAN MENON
Package not delivered no confirmation email not able to login to my account (Beautify yourself) Open
I placed an order worth Rs **** on the website of beautify yourself on **th February, ****. My order id was *****. My payment was successful. But there was no confirmation mail and I was not being able to login to my account. Then I tried conta...
Feb 25, 2021 by Rikhia Bhukta
Ordered but not yet received Even don t have any confirmation of order but money was deducted (Myntrafab in) Open
I have ordered on myntrafab.in store via navigation from instagram advertisement.I ordered dry fruits which cost around 760. Money paid through phone pay upi to Razor pay payment gateway which was provided by myntrafab.in online store. Bu...
Feb 25, 2021 by Kesavamanoj Pachigolla
Holiday Package not provided (Corporate Flyers P Ltd) Open
I booked a holiday Package of Mussorie & Dhanaulti for total amount of Rs *****.** through Mr Ashutosh Sharma, Mobile ********** of Corporate Flyers (P) Ltd, Gurgaon . Initially he asked me to transfer Rs ****.** in their Allahabad Bank Accoun...
Feb 25, 2021 by Akhil Tandon
PB LIFESTYLE myshopify com (pblifestyle myshopify com) Open
I have purchased chair on **st Feb **** from PB LIFESTYLE.myshopify.com but till today not received. i want refund of money . i have tried to contact them but there is no number available. i have tried to contact them but unable to connect w...
Feb 25, 2021 by AJAY MARIDAS WAGHMARE
Mobile phone still not delivered (shopingkaro) Closed
I placed an order for Redmi Note * Pro on **th April **** and paid amount Rs.*****/- through PAYTM UPI but still, the product is not delivered. I keep on call the customer service and mail to care@shopingkaro.com but no reply from them. In the ...
Apr 18, 2019 by AARYA
Order not received and no response from the company (Freecout.in) Closed
I have ordered a tablet pc and it is still showing processing. My Order Id #***** was placed on **/**/****. Order details PRODUCT TOTAL Jumper Ezpad * Intel Atom X* Z**** Quad Core *G RAM **G **.* Inch Win** Tablet PC × * ₹*,***.** (ex. ...
Apr 18, 2019 by Swapnil das
Wrong product received (Willora) Closed
I had ordered a combo of two Kurtis. My order no. Is WLR************. They send me the wrong product. As per their return policy I sent mail to care.Willora@gmail.com with the pic of the Kurtis I received. But they haven't replied yet. ...
Apr 18, 2019 by Rashmi Patel
Items were missing (polyesterprints.in) Closed
I ordered a combo of * t-shirts from polyester print and only * have been delivered to me. First, it took a lot of time to be delivered, then also the items are not complete. ...
Apr 18, 2019 by Tanishq Rastogi
Package not delivered (Viralucts) Closed
This is a fresh case. On *th April around **:** I placed an order on the said website. I was assured by the accused about my order placement via message and email. (Scroll down for the message that I have modified for privacy issues.) >>> Hi...
Apr 18, 2019 by Antara satoskar
Package not delivered (Vista clothes) Closed
I purchased from Vista clothes site of Rs.****/- by paying through the debit card (in advance) on **th March ****. But till date, I didn't receive any communication nor my product from the company. No contact details are given on their website....
Apr 18, 2019 by Shilpa Jagdish Pawar
Cheap product received (Vastrova ) Closed
I ordered a dress from this website called vastrova. The product doesn't match at all with the picture displayed on the website. When I emailed them regarding the issue, they said that they don't accept returns if the product is intact. This is...
Apr 18, 2019 by Vishakha kumari Singh
Wrong product delivered (Willora) Closed
I ordered two Kurti sets from willora company. But I received the wrong and very cheap product from willora company. I want to return this product but willora company is not responding to me. I send many emails to willora company site but I did...
Apr 18, 2019 by Sapna tripathi
Rudeness by the vendors (Big Bazaar) Closed
The all discounted things are sold to vendors in bb Patiala and don't allow the customer to buy the thing even the dm says that we can't do anything we want. I feel ashamed please compensate me asap. ...
Apr 18, 2019 by Paras Garg
Package not delivered (Dealmyntra.in) Closed
I ordered for purchase of a mobile "Redmi Note * Pro *GB RAM, *** GB Memory" from Dealmyntra.in on **/**/****. After a few hours of payment, I received the order confirmation mail. Order Number--*****. I have received the following message. {...
Apr 17, 2019 by PATARLAPALLI VENKATA DURGA ASHOK KUMAR
Provided wrong information on the product description (Pepperfry.com) Closed
Provided wrong information on the product description, when requested for an exchange they are not ready to take the request. The actual dimension of a King size mattress is ***** minimum. Pepperfry has mentioned ***** as King size which is act...
Apr 17, 2019 by Divya P
Mobile not received (Shopingkaro.com) Closed
I have paid an amount of Rs. ***** towards Redmi note * Pro mobile but so for not received. Please do the needful....
Apr 17, 2019 by Ghouse Mohiddin
Online cheating done (Shanghai Retail Network) Closed
I booked the mobile Redmi Note * on *-*-**. I paid money through HDFC and today is **-*-**. But my order is not delivered....
Apr 17, 2019 by Vbalasubramanian
Money not refunded (Amazon) Closed
I made a payment for amazon product (mobile) through paytm application. It shows payment is successful. But Amazon sent a message of payment failed. But my money is deposited and I cross checked with paytm customer care. They clearly said that ...
Apr 17, 2019 by Kishore k
Entirely different product received (Willora) Closed
I ordered a combo pack of Kurtis and received a totally different and cheap product on **th April ****. When I called up customer care to complain about the product and ask him to refund my money back he asks my atm no. Such a fraud company it ...
Apr 17, 2019 by Nishtha khosla
Defected shoes not replaced nor repaired during warranty (Woodland shoes) Closed
I bought woodland shoes from woodland store Kunjpura road Karnal. After * months these pasting of the soul is cracked. I returned to the showroom. They assured me to repair within ** days but * month has passed they are not solving my problem a...
Apr 17, 2019 by Balwan Singh
Wrong product has been delivered (Willora) Closed
I had ordered for * combo pack (* different design tops). I have received * top of the same design with different colour quality is horrible. I have requested for return but no reply from them. There is no contact number also to call. ...
Apr 17, 2019 by Likitha
Regarding wrong charges for carry bag (Brand Factory) Closed
I have purchased clothes from brand factory Agra and they charged me Rs. * for the carry bag. As it should be free of cost with every purchase. Why there are an extra carry bag charges. Why should we promote your company by paying for that carr...
Apr 17, 2019 by Divyanshu Agarwal
Product not delivered (Vista clothes) Closed
Before ** days I ordered through online but till now I didn't receive my order. I am not able to reach them. When I ordered that time they called and they told within ** days I will receive my order but till now I didn't receive. My order id #*...
Apr 17, 2019 by Hemamohan
No order status (Insasta.com) Closed
I have ordered * accessories on insasta. Order id #******. No order status no confirmation about order invoice no INV-****-*******....
Apr 17, 2019 by Chidambar K
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus