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Nykaa
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Nykaa?
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1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Nykaa
But before filing a complaint, you should
a. Contact the customer support of Nykaa first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Nykaa - Return Pick up and Refund Open
Order No:NYK-********-******* Delivered On **-**-** Return Requested On **-**-** Return Approved On **-**-** The return pick up has still not happened on **-**-**. Customer Care On chat and Emails are robotic and ready with generic and com...
Nov 25, 2023 by Bhageshwari Gopaldas
Nykaa - Return of a product Open
This is regarding return of abovesaid product. I ordered this product but since it was not fitting well I asked for return. But despite several call and several promises from your executives it did not happen. I am a doctor and do not have time...
Nov 20, 2023 by Dr. Anagha Agrawal
Nykaa - No replacement for the damaged product Closed
I placed an order of * items on *th Oct and it got delivered to me on *th Oct. But one of the items was damaged/not sealed; I placed a replacement order on the same date *th Oct. But till now, I have not received any resolution for my complaint...
Oct 24, 2023 by Nishitha
Nykaa - Non credit of loyalty points on cancellation of order Closed
I placed an order with Nykaa on **/**/**** that was returned due to wrong delivery address. I had used up reward points worth ***.** rupees in this order . Since the order has been returned, the reward points should be credited back to my accou...
Oct 22, 2023 by arushee sharma
Nykaa - Parcel not received Closed
I had ordered my nyka products on ** Sept **** today on Sunday **sept I was going to receive my order...I got a msg that the parcel is delivered but I haven't received any parcel..the courier service was dependo...worst experience ...
Sep 17, 2023 by Rutuja
Nykaa - Nykaa rejected my return request of damaged products Open
I ordered two lipsticks from Nykaa, both premium brands. * MAC and * Charlette Tilbury lipstick that amounts to above **** rupees. When I received the parcel, I opened both and the Mac lipstick was completely uprooted from the container and the...
Jul 22, 2023 by Sneha Singh
Nykaa - Package not delivered Closed
I had placed an order and it was never delivered on the expected date and i got a message that i was not home while i was home. No delivery attempt was made in the consecutive days although i called customer service several times. This has been...
Jul 08, 2023 by Sruthi
Nykaa - Product not received Open
I placed the order on **/**/**** and on **/**/**** they updated on the system that my product was delivered but it was never delivered to me and when I received the delivered text I immediately raise a complaint to nykaa support team and they a...
Mar 27, 2023 by Pravin bhandari
Nykaa - Package didn t deliver Open
In my cart there was * products but during delivery I got only * products & in app it's showing it is returned but I haven't been received that product ...
Mar 24, 2023 by Manas Agrawal
Nykaa - Return refund not initiated Closed
I had received an order in *march , (Nyk-*********-*******) the product is faulty, I had talked to the customer representative (after minutes of staying on hold) she said that she’ll arrange a pick up , I have still not received and call/mail...
Mar 13, 2023 by alisha jain
Nykaa - Product returned refund not received Open
I had returned the product along with the other product..I had called Nykaa multiple times, wrote them more than **-** emails. Their responses have been robotic and irrelevant not addressing the concern. Inspite of informing multiple times tha...
Mar 10, 2023 by Anita
Nykaa - Refusing to process refund for Cross Border Product Open
Purchased a cross border product from Nykaa (Hindash that came from Dubai). They sent me the wrong product. Was unable to initiate a return or replacement from the Mobile app. When I read the policies, no returns or replacements are applicable ...
Mar 02, 2023 by Riya Susan George
Nykaa - NYK Closed
Hi, This is in regards with an major Escalation & fraudulent behaviour by a Good reputed organization!! Firstly, The complain was raised on *th February but till today no resolution provided. Social Media Escalation was raised still ...
Feb 24, 2023 by Nimita Singh
Nykaa - Package not delivered Closed
I had placed an order and it was marked delivered on **th. As I was in office I couldn't physically pick it and delivery guy informed he has left it near door step but when I returned back home I didn't see the order so I checked with all my ne...
Feb 23, 2023 by Nidhi
Nykaa - Package not delivered Open
I have ordered a product from Nykaa and it was suppose to be delivered on **feb however it's still not delivered and it's already **nd Feb and they are doing nothing from their end.. I have made the payment too. They are not delivering the item...
Feb 22, 2023 by Lisa
Nykaa - I placed a return request and was cancelled without reason Open
I placed an order amount of ***** and after placing i called that few items were wrongly placed so helped in in return. They rejected my return saying that they cant take this because I place return of * to * items.i requested but no help provi...
Feb 17, 2023 by Raj Nandini
Nykaa - Worst customer support experience Open
I had placed an order of Rs. **** on February **, ****. Order id - NYK-*********-*******. On February **, few items from this order was delivered out of which one item was broken. After opening the package I had raised a replacement request A...
Feb 17, 2023 by Anindita Chatterjee
Nykaa - Delayed Delivery Closed
ORDER ID- NYK-*********-******* I've placed the order on *th Feb & the order was supposed to get delivered by *th Feb, The delivery got delivered & on **th the order was out for delivery but it didn't got delivered, It showed as failed del...
Feb 16, 2023 by Pragati Mahanta
Nykaa - Pakage is not delivered but shows it is delivered Closed
The app is showing my order got delivered but it is not delivered to me neither did any delivery agent call me....
Feb 11, 2023 by Hafsa
Nykaa - I want to return ky order but they rejected the request Closed
I make * combo order but i only * product so i make * return request and after * days this request get rejected ...
Feb 08, 2023 by Tanu
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