E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Used product delivered (Paytm Mall) Open
I have ordered (id ***********)new product from Paytm mall on ** March and the product I received was used and old one. It already had screenguard(which usually isn't included on new phone).Apart from this , there was no IMEI no sticker on it's...
Mar 30, 2021 by Satvir Singh
No refund resolution after almost a month (Lenovo (INDIA) Private Limited) Open
I purchase a desktop worth **k from Lenovo's official website. I reported the issue on the very *nd day about excessive heat and noise generated from the PC. I contacted lenovo care **s of time. Each person just wasted time by asking me to do a...
Mar 30, 2021 by Pramod Kataria
Blurred images in album (Weddingz.in) Open
I have booked photography package through weddingz.in. The photographers, album designer are not properly trained The album I got has many blurred images. ...
Mar 30, 2021 by Saryu
Fusionvillas sales office chair at 50 discount but its total fraud (fusionvillas myshopify com) Open
There was a facebook advertisement that fusion vila is selling the office chairs at ***INR as its a clearance sale. The order detail is https://fusionvillas.myshopify.com/***********/orders/***abc**edfeb***ce**ccfc**ed*cd*. But it has been more...
Mar 30, 2021 by Anshuman Biswal
2 packages not delivered and another package wrongly delivered (Instagram page https www instagram com shelun fashion brand) Open
I ordered * bags of ₹ *** each on **th march from https://www.instagram.com/shelun_fashion_brand out of which I got one wrong order and the other two weren’t delivered. When I tried to contact the Instagram page which had a refund policy as...
Mar 30, 2021 by Maitreyi Upadhyay
Crypyto Traiding fraud Refund (Crypto Trader) Open
I got a advertisement on insta namely vulger_socity i visited that profile name trader_karthik i text them to get some information about tjeir trade after that they send their details of it. He showed all proler certification and given assuranc...
Mar 30, 2021 by Naeem Patel
Damage to car sue to negligence by shell petrol pump agent (Shell Petrol Pump Tumkur Road Bangalore) Open
Due to negligence of petrol pump agent my car was hit to barricade inside pump. Damage done. 27980...
Mar 30, 2021 by Sanjay K
Whatsapp business Fraud (Whatsapp Business Carphone Warehouse London) Open
I was surfing quikr.com on **-march-**** then there was an advertisement of selling apple macbook pro with seller's email; arjunsaket***@gmail.com. I contacted him through gmail, then he asked me for whatsapp number, then i got message through ...
Mar 30, 2021 by Sunil Kumar Behera
I saw KTM Duke bike on OLX App on **/*/**** and called the respected person at ********** by the name of Sumit Ashok Dombale. He called me for check the bike and ask some advance payment to take out the bike from their shop & after some time as...
Mar 30, 2021 by Manisha
Complaint against Jan Suraksha Kendra (jan suraksha kendra) Open
I have filled a complaint against recruitmentnaukri.in through jan suraksha kendra. They told me to pay ****. I had made the payment. As per the conversation they told me the case will resolve with in one month. But after making payment no upda...
Mar 30, 2021 by Dolama
Package not received yet ordered on feb (Sportokart com) Open
I have ordered an red psg zipper from sportokart.com on *th February of ₹**** and paid for it for which they have confirmed the order and today its **th march and still have not received the order yet Order no-SP****...
Mar 30, 2021 by Siddharth shetty
Product Returned but denied Refund (Amazon.in) Open
Product name: Bajaj GX* Mixer Grinder, ***W, * Jars (White) Order date: ** Feb **** I have returned the product on *st March in the afternoon. I got the message from delivery boy in the night stating that your order was cancelled mistakenly, ...
Mar 30, 2021 by Vijay Kumar Yadav
Package not delivered and no response from company (Nurserylive.com) Open
We have placed * orders on nurserylive.com on *th March ****. Order No: NLV********** - ** Mar, **** Payment: Credit Card: Rs. ***.** Order No: NLV********** - ** Mar, **** Payment: Credit Card: Rs. *,*** We have been following up ...
Mar 30, 2021 by Harshil Shah
Marked Replacement Delivered without even calling me (Flipkart) Open
I have placed * Atomberg fans delivered to me on **th March out of which * had minor external damage so I asked for the replacement and it was accepted with Replacement ID: ********************. But the replacement product was marked delivered ...
Mar 29, 2021 by Archit Agarwal
Received duplicate watch of series 5 (Amazon) Open
I was buy apple watch series * from amzon at ** feb **** it was unable to charge that watch due to received duplicated watch after i talk with cuustomer care he redy to replace but delivery boy dont accept the replace product then amazon said t...
Mar 29, 2021 by Ritesh parmar
Ptron Defective Product given to me and Dead Product recive (Ptron earbuds) Open
Order I'd PT****** Amount Rs *** I Had Recived Usable Product From Ptron And Also Dead Product And It Is Unseal Product Refurbished Products Provide To Me I M Frusted From Ptron The Way They Handle Customer Order I M Not A Beggar T...
Mar 29, 2021 by Bhimarao Tayde
An ordered item wasn t there inside the packaged (Flipkart) Open
Accessories Missing Grievance Details I had ordered a mobile phone "Realme X**pro" that cost Rs.***** on **th Mar ****. I paid it by credit card. It was delivered in the evening of **th March, once I open the packet, there was an empty mobile ...
Mar 29, 2021 by Sundeep Singh
Refund not credited to my account (Flipkart) Open
I returned a SanDisk pendrive from flipkart . Order id OD******************. They have asked for bank statement which I shared with them. Still they are further delaying instead of paying back....
Mar 28, 2021 by Siddhanta Kumar Sahu
Money deducted but not getting refund from mivi (Mivi) Open
I have ordered a speaker from mivi official site. But during the payment option I have done the payment through debit card and not get redirect to the page again. I have contacted my bank and PayU, they all said the transaction is done from ou...
Mar 28, 2021 by Ujjwal Kumar
Wrong product delivered from Meesho (Meesho App) Open
I ordered for a gown costing *** but I received it earlier On March ** and I paid the amount but I found only * pieces of cloth inside... and the next day March ** again m receiving a txt saying my gown will be delivered today n I have to pay a...
Mar 28, 2021 by Gayathri
Delivered wrong material (Limeline) Closed
I ordered *Designer Gown and Kurti from Limeline. My order no. was *****OS and I got delivery of old and damaged saree. I paid the amount of Rs. ***. Kindly help me with the refund of money. I raised refund request in Limeline website. But ther...
May 11, 2019 by Sangeeta
Got the wrong product (Willora.com) Closed
I ordered * set Kurta from Willora on **th of April but the product I received was totally not the product I ordered. That's the cheapest and worst material too. I raised a request for the return and refund policies but got no response and the ...
May 11, 2019 by Akila
Received cheap Sarees instead of my order (Ladyware.in) Closed
I ordered the * dresses from this site on *th May ****. I received that order today. But there is no product that I ordered. In fact, I received * used and cheap Sarees instead of that. This is my first time shopping on this site and facing thi...
May 11, 2019 by Supriya sahebrao uparvat
Order got cancelled (Chaayos) Closed
My order was cancelled and I am charged for it. Please help....
May 10, 2019 by Varun
Wrong package delivered (Peenar.com ) Closed
I have ordered a saree from Peenar.com in INR **** from NR************. It delivered by Shadowfax. When the order reached to me it was a Kurti of poor fabric material and when I get to the peenar.com site to file complaints about a refund I fou...
May 10, 2019 by Urmila
Order not delivered (Shoprishi.com) Closed
I have ordered for Redmi Note * Pro on **/**/** and still, I didn't receive my order. They are not responding for the call. My order number is *******....
May 10, 2019 by Arun kumar
Wrong product delivered (Fiabell.com) Closed
I have order Saree from Fiabell but I got the wrong product. I place the request to Fiabell email ID till date know the feedback from them. From last ** days no response from them. They have cheated so many poor people also....
May 10, 2019 by Ranjita lediya
Faulty product delivered (S K Electronic) Closed
Faulty product delivered by S K Electronic. ** inch Sony Smart Led TV delivered on * May **** is found to be faulty. On asking for a refund S K Electronic is denying a refund of the product. Kindly help resolves the issue. The contact number of...
May 10, 2019 by Asish Choudhury
I received dirty saree (Ladyware.in) Closed
I want to refund my money. I received a dirty saree. Please help....
May 10, 2019 by Recived cheap saree
Return not initiated (Louis Constantin) Closed
I would like to return my watches back as they are fake and they are lightweight. I received my order after one month and when I opened I was very disappointed. I would like to return my order and want my money back. I tried to contact to the L...
May 10, 2019 by Jigyasa
Wrong material received (Big Fashion Hub) Closed
I have ordered * denim full sleeve shirts. But they delivered very bad quality cotton shirts. I mailed them a number of times but not solved the problem and didn't return the parcel....
May 10, 2019 by Kalyan Ganguly
Product delivered is fake (Envish) Closed
I ordered a JBL Xtreme for **** from this site. The product sent to me is an Xtreme which is fake and does not work properly with very poor packaging. The company isn't replying to my emails or calls. ...
May 10, 2019 by Dhananjay Kumar Maurya
Package not returned (Amazon .in) Closed
In ordering time the return policy showing ** days returnable that's why I ordered the product. After delivery, they showing they will not give a refund. Only giving replacement. I dont want the product replacement I want a refund. The customer...
May 10, 2019 by Nousheer
Drone not delivered (Free cout in.) Closed
I ordered a drone on ** March. Order no *****. My product is not delivered yet. Please help to refund my money or deliver my product as soon as possible....
May 10, 2019 by Prince
Return not initiated (Smartwatchkart.com) Closed
**-**-** I received A* smartwatch. That product was damaged. I want to return this product....
May 09, 2019 by Vipin kumar
Package not delivered (Decathlon ) Closed
I have always been buying sports goods from Decathlon online but this time I have been duped of nondelivery of my items. The courier service is known as Gati courier service Tracking ID *********. Despite the delay of the item and which was sup...
May 09, 2019 by JOHN
Wrong product delivered (Glowille) Closed
I ordered a saree but it delivers the wrong product and not my money back. My order no Gl ************. Please solve my problem and my money back. ...
May 09, 2019 by Kiran jhariya
Received low quality dress (Vastrova.com) Closed
I have ordered a dress worth **** and when I received the dress it’s not even worth of ***. It’s such a low-quality when I ask them they are not responding properly when I will get my refund....
May 09, 2019 by Jayashree
Fake online site (Limeline .com) Closed
I ordered * designers Kurti but got * dirty worst sarees. I lose rupees ****. So please help me to refund....
May 09, 2019 by Jitender Sharma
Package is not delivered (fasionfury.in) Closed
I ordered the saree on ** Dec **** but did not receive from fasionfury .in. Even contact number is not reachable ...
May 09, 2019 by Ashwini Hinge
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus