Medical Complaints

Over the past 20 years, medical technology has seen a tremendous growth. According to a recent study, medical technology has evolved more in the last 20 years than in the past thousand years. The same growth is also imminent in the total number of hospital being established. So far there are a total number of 4,419 hospitals in India with more than 4 lac beds for patients. Technologies such as Robotic surgery which were unheard of are soon going to become a common sight. X-Ray and CT scans are the most commonly used technologies by the doctors. However, since every good thing has a bad side too, same has been the case in medical developments. Over the past few years, medical neglence has become a quite common term. Medical neglience or Medical malpractice, as the term suggests, relates to the process when a medical or health care professional deviates from standards in his or her profession thereby causing grievous injury to the patient. It can be seen in various fields like when reasonable care is not taken during operations, diagnosis or even during the delivery of the child. Many doctors purposely practice medical negligence as a way to extract more money from the patient. We at Voxya generally receive around 100s of complaint every month relating to medical negligence or complaints about doctors exaggerating how they could have performed better or how the patients are being overcharged for the facilities. The most common medical complaints made by patients include poor nursing staff, wrong medicine packages delivered, intentionally looting customers, medical negligence etc. So what can be done if you want to file a complaint against the doctor or the hospital? If you have complaint regarding the improper care in the hospital then you should contact the State Survey Agency. If you have complaint about the poor conditions of the hospital you can contact the State Department of Health Services. However, if you have a complaint against any particular doctor of the hospital then you should contact the State Medical Board. Moreover, if the main aim of the patient is to seek compensation, then he/she shall file a consumer complaint as this way the case can be finished at the earliest possible date. However, if the case is against the hospital it may get stuck for years. Moreover, if you want to move legally then you can file a complaint here at Voxya and we will send a legal notice to the concerned party.

Most Common Issue Reported for Medical Complaints

Medical Negligence

Medicine Delivery issues

Unjustified Bills

Improper Diagnosis

Wrong treatment

Complaint against paypal regarding cashback voucher (Paypal.com) ^Open

I have done a transaction of ₹*** on medlife through paypal, but i have not received my cashback voucher which was **% upto ₹*** i contacted on paypal by email, they said that u are not eligible for cashback voucher as u have done payment ...

Apr 13, 2020 by Shubham gupta

Medicine not delivered (Medlife) ^Open

I had given a pre-paid order no OR****EZA-***A via Medlife App on **th March. Though today on **th April it has been more than * weeks, but the medicine has not been delivered yet. When I have contacted customer care three times till now, the r...

Apr 13, 2020 by Kuldeep Dutta

Refund not received in Covid 19 money Crisis Situation (Medlife.com) ^Open

I have ordered some medicines at Medlife.com. Order OR****PIB-***A has been cancelled, but not getting refund in Covid ** money Crisis Situation. Helpline number not working ************....

Apr 12, 2020 by Krishnasish Senapati

Payment received but no service provided (Apollo Hospital Hyderabad) ^Open

I have booked virtual doctor consultation (Jubilee hills, Hyderabad) on *rd April using Apollo *** app. I made the payment through PayTM (using HDFC) for Rs ***. Amount got withdrawn from bank however there was no payment confirmation received...

Apr 08, 2020 by Naresh Kumar

Refund has not been given (Medlife) ^Open

Ordered medicine vide order no.OR****NGB-***A for an amt of Rs.****.**. I made payment thro card. Out of those medicines I returned two item totalling to Rs.****. They said it is refunded and in my wallet. I requested them to transfer money f...

Apr 06, 2020 by Savithri Gayathri

Fake news for corona infection (Live India Television Networks Private Limited) ^Open

As corona verification is going on, I came back to India on **th from Israel and reported in city hospital of satna and met to corona advisor on **th for covid ** test but doctor said no symptoms are found so please follow home quarantine. The...

Mar 28, 2020 by Bharti Pandey

Company is still working in virus (WNS GLOBAL SERVICES PVT Ltd ) ^Open

WNS company of nashik is still working in corona virus...employees are afraid to work with the company’s crowd so some employees took a stand but company say nashik is safe from virus...we’ll take actions after spreading of virus. Many com...

Mar 21, 2020 by Amrit Kaur

Damaged Packaged Delivered also Packaged is not what is displayed (HealthKing India) ^Open

Received a product from HealthKing® India on *-*-**** at **.am and after opening the product i found out it was damaged and product displayed was not delivered , hence sent an email initiate an refund to the company . They responded the other ...

Mar 16, 2020 by Nadeem Hamdare

Too much cost on medical In Patient (Asha Kiran Hospitals Private Limited) ^Open

I have admitted my cousin in Asha Kiran in emergency situation, while discharge I see there is no control on charges of services. Example for Example for ECG charging *** rs per one where as *** at other hospitals...

Mar 13, 2020 by TERALA CHANDRAKANTH

Doctors not entertaining Patient due to Internet not working (CGHS Dispensary Inderpuri New Delhi) ^Open

Hi, My mother is a Central Government Employee. On Saturday morning I need to take my father to BLK hospital for routine Checkup. We need to get him referred first from CGHS Dispensary. I have an appointment of **:** A.M. with doctor. I reached...

Mar 08, 2020 by Vikas Kumar

Blood samples and fees taken but not given reports (Medlife) ^Open

I had booked * tests for my sister i.e creatinine, CRP and HLA B**. I got reports for creatinine and CRP but did not get report for HLA B**, the most expensive test of the lot. The samples have been taken on *st March and today is the *th of Ma...

Mar 06, 2020 by Deepak Kishor Nagpal

Deducting Money from Debit Card EMI without any service start (Kolors Healthcare India Private Limited) ^Open

Name of the Agency -Kolors Health Care Pvt Limited Type of Service -Slimming Course Invoice number-GHB/******/****, Dated **-**-**** Total amount -**,***.** EMI Amount *,***.** On dated **-**-**** I had visited the agency Kolors...

Feb 27, 2020 by Baishakhi Karmakar

Overprice of products (Cera care madanapalle) ^Open

I am pradeepa from madanapalle, chittoor district. I would like to complaint about the product which my mother bought few months back from cera care madanapalle. Being a health freak my mother purchased a jade mat on **-**-**** for **,*** rupee...

Feb 25, 2020 by Sai pradeepa

Faulty Treadmill company is not at all responsive (Rpm Fitness) ^Open

I bought the RPM fitness brand treadmill from Flipkart in April ****.Week after the installation the treadmill became faulty and we lodged a complaint after * weeks an engineer came and said that the motore need to be replaced.It took another *...

Feb 19, 2020 by Ritesh kumar singh

Provide Wrong Lab Test Report (Medlife Labs) ^Open

I have taken all my medical test from Medlife. They have provided the wrong test reports. My wife blood group is O+. They have delivered reports shows B+. Now how can I trust that organisation about my other test? These labs are playing with th...

Feb 18, 2020 by Karan Bansal

Supplements not delivered (Bodyfitprime com) ^Open

Sir , i have ordered supplements from the website bodyfitprime.com but after online money transaction , they did not gave me any product and did not contact me in any social media platform . When i msg them they do not reply . Its been more tha...

Feb 18, 2020 by Sudipta Banerjee

Medlife neither process the order return nor refunded 14 days already (Medlife) ^Open

Order placed on */*/**** which had a payment issue. Waited for the refund of excess payment for ** hours and raised the return order request on */*/**** After ** days medlife is still pending refund and order return pick up. The issue cited ...

Feb 15, 2020 by Aparajita Biswas

Unprofessionalism (Beauty Shotssalon) ^Open

On ** Feb ****. @. **** hrs I went to beauty shot salon at Bombay bazar meerut. And did facial wax for upper lip n chin. The wax was too hot and I told the lady attendant who was doing it that it's too hot n when she pulled it out my skin also ...

Feb 15, 2020 by Swati Pathania

Wrong diagnostic report (Sikand Diagnostic Centre Dehradun ) ^Open

I was having problem of frequent vomiting. Doctor has advised KFT and LFT. I got the tests done at Sikand Diagnostic Centre on *th February. In the report they have shown Creatinine as **.**. On seeing this report doctor advised me to see N...

Feb 15, 2020 by Sunil Kumar

Failed to deliver 100 of advertised services (Rage Fitness Club) ^Open

I had paid for a fully functional gym. That included functional gym equipments and a fully functional shower system. Since October, the gym has gone under renovation and the shower system was not functional. Every time I go to the gym, they ...

Feb 12, 2020 by Akhil Premraj

Refund not received (Apollo Pharmacy) ^Closed

I ordered Protinex Bytes Vanilla ***gm for Rs *** and it never got delivered!! I never got any notification!! I never got any refund!! Its like they are chilling having chicken, watching movies but no time to reply to any body's loss!!! I NEE...

Nov 12, 2019 by Manpreet K

Not providing bill (Lakshmi Hospital) ^Closed

I came lakshmi speciality hospital,no.*,Melur ,madurai- ******. Here they done checkup rs *** and scan rs ***. While i asked for a bil l they given hand written Xerox receipt which even not contain bill number or doctor id. If same means as a p...

Nov 11, 2019 by Anbazhagan

Package not delivered (1mg) ^Closed

I checked the medicine required for my mother in *mg and as it showed delivery within *-* days, so I placed the order on the **th of Oct, **** as I needed the medicine on an urgent basis. Now the ordeal began. The shipment was of EcomExpress...

Nov 04, 2019 by Kuldeep Dutta

POOR SERVICES PROVIDED (Kaya Skin Clinic) ^Closed

Dear Concerned, I the undersigned having the contact details as mentioned under, through this letter want to inform inform your good-self that two months ago after watching the misleading advertisements of KAYA Skin Clinic I approached Lajpa...

Nov 01, 2019 by Sandeep Kumar

Complete services not given (Richfeel Health And Beauty Private Limited) ^Closed

I am writing to complain about the worst customer service and cheating done by the Vasant Vihar staff (Dr. Palak, Manager Swati, and Technician Manisha). *-Hair from neck & face will be permanently removed though it is a hair reduction, whic...

Nov 01, 2019 by Jyoti Jolly

Overcharging by hospital (C K Birla Hospital for Women) ^Closed

Recently my wife was consulting for Maternity in C K Birla Hospital for Women in Gurgaon. In October we had a Baby boy and basis our package description we were having a package for ***** with the hospital. Things went well till the date of sur...

Oct 21, 2019 by Sandeep Malhotra

Wrong treatment on face (Skin Alive Wellness Dr Chiranjiv Chabbra) ^Closed

Went for Face pigmentation, and was suggested mesotherapy and oxygen facial,. First session of mesotherapy caused ugly scars on my face which are not gone till now after * months. Asked clinic to refund since treatment went wrong but they are ...

Oct 20, 2019 by Meetali puneth

Cheating by Vibes Healthcare (Vibes healthcare limited) ^Closed

I have opted for treatment from vibes gachibowli and they asked me to take a loan from their tied up merchant capital float for an amount of ***** INR. I provided my details to the vibes team for processing of loan but they reverted back to me ...

Oct 11, 2019 by Siva teja

Package not delivered (Pharmeasy) ^Closed

I ordered medicine through pharmeasy.in. At the time of placing the order they clearly mentioned the date of delivery will be on or before **-**-****. But order is not yet delivered. When I contacted their customer service several times regardi...

Sep 25, 2019 by Navaneeswar Rao B

Unwanted particles in sealed magic moment wine bottel (Redico Khaitan Ltd.) ^Closed

Sir I self buyed on **.**.** a sealed vodka magic moment wine ,but some unwanted paricles moving under sealed bottel so please take action against company it is totally manufacturing errer ...

Sep 24, 2019 by Rajesh kumar

Non execution of order (Medlife) ^Closed

I had ordered cardiac and blood pressure medicines from MedLife on **th Aug **. I followed up after a week about the status of delivery. I was told it was cancelled by them. When I asked for the reason they said they had no idea. The order was ...

Sep 04, 2019 by Dev Singh

Order delivery issue (1 mg) ^Closed

Actually I ordered medicines by online website *mg at **-*-**** (**.** pm) and it promises to deliver me on **-**-**** but I have not received any order on **-**-****. In website it's showing delivered when I went to file a complaint. There is ...

Sep 02, 2019 by Chetan

Practo has charged 500 extra for the lab test they have done with thyrocare (Practo) ^Closed

I recently booked a test and that has been done by throcare it's Arogyam-C which cost me around **** after discount but its original cost is only ****. This is really disappointing I can share proper links as well, refer below links for evidenc...

Jul 18, 2019 by Paramjeet Singh

Fraud by sdmh Jaipur (Sdmh jaipur) ^Closed

I have admitted sdmh Jaipur to **.**.**** to **.**.****. l am insured by SBI health policy. My hospital bill was Rs *****. The insurance company authorized Rs *****. They said extra charges have been deducted and you do not have to pay any more...

Jun 14, 2019 by Maya devi

Medical Negligence/Cheating Business (Rg Stone Urology & Laparoscopy Hospital) ^Closed

This is to draw your attention towards the fact that my father Mr Harinder Singh Arora was admitted to RG Stone Urological and Laparoscopy Hospital, Faridabad on **/**/** at **.** am. My father was diagnosed with gall bladder stone with the con...

May 20, 2019 by Manninder

Fake report provided for sample (Apollo Clinic) ^Closed

I had gone there on Saturday for **-hour urine protein of my wife. First, they said it is done here but it's not shown in the system. Then they somehow gave us the container. I deposited the container on Monday morning with **-hour urine while ...

May 19, 2019 by KUNAL GANDHI

Fraud company Netmeds.com (Netmeds.com) ^Closed

I have ordered more than *k medicine within *-* months and always delivery is the big issue. Never delivered on time and even they never call and say the delay in delivery. It is really disgusting and not acceptable. It is not material it is a ...

May 15, 2019 by Arun Gupta

Over billed by the hospital (Sri Ram Hospital) ^Closed

Nurse intentionally not given the correct treatment and overcharged bill. Please do the needful....

May 11, 2019 by Pradeep Kumar

Mediclaim reimbursement refused (Religare Health Insurance) ^Closed

Company refusing to pay the claim of breast cancer by misleading the information provided by us. Showing a disease which patient is not having. Asking OPD paper of that disease again and again. ...

May 02, 2019 by Rameshwari Devi

Worst services by the hospital (Sri Sri Holistic Hospital) ^Closed

I have visited a private hospital " Sri Sri Holistic hospitals" located in Nizampet road, Hyderabad for my mom's general check-up. The moment we arrived hospital staff is forcing us to get admitted for ** hrs without any reason. Then it has bee...

Apr 28, 2019 by Jay Krishna