Medical Complaints

Over the past 20 years, medical technology has seen a tremendous growth. According to a recent study, medical technology has evolved more in the last 20 years than in the past thousand years. The same growth is also imminent in the total number of hospital being established. So far there are a total number of 4,419 hospitals in India with more than 4 lac beds for patients. Technologies such as Robotic surgery which were unheard of are soon going to become a common sight. X-Ray and CT scans are the most commonly used technologies by the doctors. However, since every good thing has a bad side too, same has been the case in medical developments. Over the past few years, medical neglence has become a quite common term. Medical neglience or Medical malpractice, as the term suggests, relates to the process when a medical or health care professional deviates from standards in his or her profession thereby causing grievous injury to the patient. It can be seen in various fields like when reasonable care is not taken during operations, diagnosis or even during the delivery of the child. Many doctors purposely practice medical negligence as a way to extract more money from the patient. We at Voxya generally receive around 100s of complaint every month relating to medical negligence or complaints about doctors exaggerating how they could have performed better or how the patients are being overcharged for the facilities. The most common medical complaints made by patients include poor nursing staff, wrong medicine packages delivered, intentionally looting customers, medical negligence etc. So what can be done if you want to file a complaint against the doctor or the hospital? If you have complaint regarding the improper care in the hospital then you should contact the State Survey Agency. If you have complaint about the poor conditions of the hospital you can contact the State Department of Health Services. However, if you have a complaint against any particular doctor of the hospital then you should contact the State Medical Board. Moreover, if the main aim of the patient is to seek compensation, then he/she shall file a consumer complaint as this way the case can be finished at the earliest possible date. However, if the case is against the hospital it may get stuck for years. Moreover, if you want to move legally then you can file a complaint here at Voxya and we will send a legal notice to the concerned party.

Most Common Issue Reported for Medical Complaints

Medical Negligence

Medicine Delivery issues

Unjustified Bills

Improper Diagnosis

Wrong treatment

Refund not given (mednear.com) ^Open

Order placed vide order ID No. MNP***** on **.**.**** after paying the full amount of Rs. ***.** through net banking. They did not deliver the medicines as it is not available with them & after one month they cancelled the order. Till today the...

May 04, 2019 by Subrata Saha

Refund not received (Curodoc Nursing Services) ^Open

I had hired a semi-trained nurse from Curodoc nursing services, Dwarka for my mother who was about to be discharged from the hospital on **/dec/**. I paid in cash Rs. ***** /- for ** days in advance. But my mother was not able to come home and ...

May 03, 2019 by Ajay jacob

Rent charged for medical equipment not used (medirent services pvt ltd) ^Open

I had hired an oxygen cylinder and recliner from Medirent services Pvt limited, Vikaspuri on ** Dec **. Since this company was recommended by Doctor of Saroj Hospital for Home care.@ Rs. **** per month and security of Rs. **k. But unfortunately...

May 03, 2019 by Ajay jacob

Hospital is not giving the right information (Sir Ivan Stedeford Hospital) ^Open

My wife has undergone gynaecology treatment. While discharging they have not given right bills with hospital seal and signature. But when I try to claim insurance from my office. The insurance company has some standard to claim it, when I try t...

May 03, 2019 by Ganeshbabu N

Negligence by the hospital (Malabar Hospital) ^Open

This is to bring to your notice regarding a very harrowing experience my mother went through due to sheer negligence by a prominent hospital Malabar Hospital, Palakkad, Kerala. Due to the irresponsibility of the Hospital authorities/Doctors lea...

Apr 30, 2019 by SAFFINA AZEEZ

Online medical devices site not responding after purchase of product (Collateral Medical Pvt Ltd) ^Open

Made a purchase of an Abbott Blood Glucose Meter from an online medical devices site www.colmed.in. Made the payment and they sent an email confirming the order. After that, there has been no response from them either by email or by phone. They...

Apr 29, 2019 by Vaidyanathan N R

HR forced to resign (Max Healthcare) ^Open

I was working as a RMO( resident medical officer) in max hospital Mohali phase * Punjab. One day I had to write down the history of an alcoholic patient. The patient told me that he had bypass surgery. I noted it. Then my senior asked me to sho...

Apr 29, 2019 by Dr Hanish Girdhar

Medicine selling at high price than other medical stores (Swastik Medical Store) ^Open

I have purchased medicine from Swastik medical store. This medical store is selling medicine at a high price. The first day I put questions to medical store person why are you selling medicine on MRP rate without any discount while other medica...

Apr 23, 2019 by Rajneet Singh

Deficiency of service (Aarthi Scans & Labs) ^Open

They are very irresponsible. I had done my mom's Spinal cord MRI and right Thumb x-ray on **th April **** at Annanagar branch of Aarthi Scans & Labs vide their cash bill no. ******** on **.*.**** in name of Bimla Shah. When I collected the rep...

Apr 16, 2019 by Shobhit Shah

Refused to give doctor's appointment (Galaxy Medical Stores ) ^Open

At **th April ****, I go to the shop to take an appointment for Dr Arpan Kumar Dey. I had a massive pain in the right side abdomen. But they refuse to give an appointment by saying that after examining ** patient the doctor will not examine me....

Apr 11, 2019 by Shatabdi Roy

Fraud done by the company (Paramount Max) ^Open

After taking the payment they are not taking my call or even as per commitment, not remembering my amount. Just not taking my calls for anything and also the customer care is not working....

Apr 10, 2019 by Yogita Mittal

Received spoil medicine with broken seal (Frank Ross Pharmacy (NRS)) ^Open

I am a doctor at Department of Pediatrics NRS Medical College Kolkata. I had visited their store namely the Frank Ross Pharmacy (NRS) on */*/** at around *.** am and had bought * packs of Fiberlact Granules ** gm and * strip of Pink total. The...

Apr 10, 2019 by Dr Moumita Samanta

Not refunding my money (Medlife.com) ^Open

I ordered medicines from their app for which I added *** in their wallet. After * days they messaged that your product can't be delivered. Then I contacted their customer care for my refund but they are saying you have to purchase we will not r...

Apr 09, 2019 by Shashank

Wrong Test Done by Hospital (Brahm Shakti Hospital) ^Open

Wrong test done against what was written in the prescription. ...

Jun 10, 2018 by Rohit Jain

Not even first-aid was performed (Durga Nursing Home & Research Center) ^Open

Hi sir/madam, I am manindra staying in bangalore now, my misses (rajeswari) was there in my mother-in-law house and she was not well suddenly and she was faint, her parents took him to near by hospital which name is "DURGA NURSING HOME" urva...

May 16, 2018 by DADI DEVANAND YERNI MANINDRA

High price for contact lenses (Asg Hospital Pvt. Ltd.) ^Open

As the hospital administration asked for a cost of ***** for a single contact lens for my right eye for which i already paid **** in advance it turned to be costing only **** to ***** so i need my advance of **** back...

May 03, 2018 by sajad ah rather