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Helping you with Pharmeasy complaints
If you want to complain about a problem that relates to Pharmeasy, you have reached the right place. Find your rights, raise your complaint and reach the right person to get it sorted.
If you have an issue with the Pharmeasy services, you could be entitled to a refund.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pharmeasy?
If you are not satisfied with Pharmeasy, file a complaint now:
1. Go to "File a Complaint" page
2. Choose Pharmeasy and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pharmeasy
But before filing a complaint, you should
a. Contact the customer support of Pharmeasy first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Pharmeasy - Product changed in quantity Open
My order contain ahaglow advance facewash ***gm ruppee *** which is replaced by ahaglow advance facewash ***gm ruppee ***.* & due to this i suffered loss of *** gm facewash because there is little amount of difference in latter & forme...
Oct 16, 2021 by Ritika jain
Pharmeasy - NOT DELIVERED ON ESTIMATED DATE Open
PHARMEASY ORDER NUMBER M********. I HAVE PLACE ORDER ON **ST SEPTEMBER. ESTIMATED DELIVERY DATE WAS **TH SEPT. TO **TH SEPT. STILL NOT RECEIVED ORDER. MEDICINE WAS OF PARALYSIS WHICH MY DAD WAS SUFFERING FROM. ...
Sep 27, 2021 by DEEP VASANT SHAH
Pharmeasy - Refund not received for returned item Open
Refund not given for returned item. Medlife Order ID: OR****JLC-***A . Its been * months, i am waiting for a refund of a returned item. Havent received refund of protinex vanilla flavour. Amount rs ***.* . Emailed many times to care@pharmeasy.i...
Jul 07, 2021 by Dipanshu Dhingra
Pharmeasy - Fake lab test Open
My name is vivek gupta and i am from kolkata. Today on **/**/**** i was scheduled for * tests including blood and stool test. PharmEasy person arrived and took all blood samples and stool sample . But after * hrs i got call from PharmEasy that ...
May 31, 2021 by Vivek gupta
Pharmeasy - Return was completed but does not initiate refund Open
Ordered threptin tin * kg, but recieved a damaged product. So I had returned it to them, but after picked up it is now ** days but didn't get any response for refund. I have called customer care service since last * days but of no use as they a...
May 20, 2021 by Bhushan Bhole
Pharmeasy - Medical report got delayed Open
Hi I gave a sample for tests on *th May. Today is **th May. It's been * days and I didn't get my report. It's not an order from amazon or flipkart so that delay is ok with the client. It's a medical report and people are waiting for their re...
May 14, 2021 by Ashish Kumar
Pharmeasy - Money is not refunded Closed
Order#D****** (**th Apr ****),was cancelled by your executive, till then I am asking for refund of my money but their is no response from their support, I tried mail/call both medium but no one is responding. Kindly refund my money....
May 13, 2021 by Kamal
Pharmeasy - Order delayed and not informed well before Closed
I ordered medicines for emergency purpose and it is originally to be delivered on **th april but is not delivered even on **th april wasting my money ...
Apr 27, 2021 by Guru
Pharmeasy - No option for unsubscribe app Closed
I. Am tired of daily messages and emails from pharmeasy as per law it should have a unsubscribe or delete my account or number details. But it doesnot have any such click. I am extremely fed up....
Apr 24, 2021 by Sonam Jain
Pharmeasy - Fraud of millions everyday Open
I usually order medicine from Pharmeasy, and kept that on one place. Afterwards, few medicines are not required, I returned those. Later I found they refunded me ****/-(approx) less. Reason is the batch no. Not matched, but the medicines are sa...
Feb 19, 2021 by Abhishek Pansari
Pharmeasy - Pharmeasy not refund money for returned order regarding Open
Sir, My Order number:M******** My mobile number:********** I ordered medicine in pharmeasy on **/**/****.Since the medicines are in damage condition I returned it back to send. Pharmeasy received the my return medicine parcel on ** Sep ****.But...
Oct 09, 2020 by Ramu
Pharmeasy - Non delivery of medicine Open
Hello.. I have ordered some medicine vide order no M******** on Aug ** *.**pm.and done online payment on Aug ** .and expected delivery date was on **th August. But it is a matter of strange that in my account it is showing that the order was de...
Aug 23, 2020 by Satya Sundar Sahoo
Pharmeasy - Wrong tablets delivered Closed
I ordered * strips of istamet **/***mg in pharmeasy mobile app , they delivered * strip of **)***mg and another one having the stickers of **/***mg but actually the tablets are the composition of **/****mg. They wrongly stickered over a ****mg ...
Aug 21, 2020 by Bruno Robert
Pharmeasy - Package has not been delivered Open
In order deatail, its showing that product has been delivered. But I did not get the product neither did get any call/message from tge delivery person....
Aug 07, 2020 by ABDUR RAHMAN KHAN
Pharmeasy - Bluffed Open
On *.*.**** a man named Kunal Malhotra called me by his no.(**********) on behalf of naukri.com.. M mbbs pass-out and was looking for some telemedicine related job.. He told me that one company named Pharmeasy requires a Dr so he insisted me to...
Jul 19, 2020 by Jyoti Jaiswal
Pharmeasy - Fraud Closed
I placed my order which was to reach me on ** th june ****. I was looking for a cashback I hadn't received,when I got to find that my medicines had been delivered,no confirmation or no email or message or call received by any provider or delive...
Jun 23, 2020 by Aasma Sarangal
Pharmeasy - Pharmeasy not refunding medicines Open
महोदय मैंने Pharameasy से ऑनलाइन medicine आर्डर की थी जिसमे से एक दवाई मुझे वापस करनी है किन्तु कंपनी के C...
Jun 03, 2020 by Manoj duklan
Pharmeasy - Cheated us in medicine order Open
They have cheated us in medicine order in Corona time they charged us money by showing some duplicate reasons.please help us there no money for our live lihood please take action and give our money back...
Apr 20, 2020 by B.kantha bai
Pharmeasy - The medicines are different from what i ordered Closed
I ordered * strips of gledepamet xr **/**** And after some time they accepted the order by showing that the medicines are available and ask for pay online as the covid ** going on . So I payed the amount of Rs. ****. And when I get the delivery...
Apr 15, 2020 by Kirti kar
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How to file a complaint against Pharmeasy?
- Go to "File a Complaint" page
- Choose Pharmeasy and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Pharmeasy
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