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Pharmeasy
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pharmeasy?
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1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pharmeasy
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a. Contact the customer support of Pharmeasy first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Pharmeasy - Package not delivered Open
I ordered insulin for my father around *:**pm and was supposed to receive the same before **pm. But when I checked the status online it's showing that they delivered my medicine but I'm yet to receive the same...
Aug 30, 2024 by NUMAAN MAHMOOD
Pharmeasy - Medicine not delivered nor money refunded Closed
It has been a pathetic experience with the PharmEasy team. Customer team is very rude and unprofessional. I placed an order on **th August **** order id ****************** between ** pm to **:** pm IST. It was very critical for me to get the ...
Aug 21, 2024 by Praveen
Pharmeasy - Deliver wrong medicine Closed
I have ordered eritel ch trio ** medicine for my mother for high blood pressure problem. I they delivered wrong medicine Eritel LM **. And they said they can not refund the amount....
Jan 08, 2024 by Chhavi Chaudhary
Pharmeasy - Medicine not delivered losted the package Closed
I ordered the medicine from PharmEasy on **.**.****, expected delivery date was **.**.**** but I have not received the medicine package till **.**.****, I have called customer care of PharmEasy many times but every time they said they would del...
Dec 25, 2023 by Mohan
Pharmeasy - Regarding refund of money Open
I order two quantity of tretin cream *.***% but i need not more required the return all two quantities but they said only one item received, i call customer pharmeasy three to four times but they always give me ** to ** hrs but * days complete ...
Oct 24, 2023 by Alok
Pharmeasy - Reports are not delivered Closed
We have booked hb*ac and ** st they came took blood sample. But still we have nit received the reports. When I called customer care department they said they will get back to me. Afternoon I got a call from Mr rajesh he saying because of some...
Mar 22, 2023 by Swapna
Pharmeasy - Frustrated by advertisement Closed
My name is Farhan Daudi. When I opened my mobile phone than pharmeasy start giving ad one after one . Now I am frustrated and irritated by pharmeasy's ad .now please take necessary action to solve my problem Thank you ...
Feb 03, 2023 by Farhan Daudi
Pharmeasy - Blood sample taken but not sampled Open
They took my blood sample and then didn’t test it because the payment didn't reflect in their servers. Then, instead of waiting for ** hours, they threw away my blood and said there won't be a report. I was left with bruises and no blood repo...
Dec 27, 2022 by Aditi Singhal
Pharmeasy - Delivered expiry medicines Open
I have ordered * strips of Supracal tablets on **th of November **** and upon receiving the medicines one of the strip was expiring on **th November **** which is just one day left for expiry. I have called the Customercare and have requested t...
Dec 07, 2022 by Masood
Pharmeasy - Medicine missing in the package delivered Closed
Dear sir/mam, I have ordered medicine for my mother as below eye drops *. Brinzox *.Ganfort In the package Brinzox medicine was missing. At the time package was delivered to my mother and i was in office. Once i back from office ...
Nov 12, 2022 by Arunkumar Shanmugam
Pharmeasy - Horrible report shared by Pharmeasy Closed
I got the report by Pharmeasy,and after cunsulting with doctor again i went for the recheck-up , where i found lot of wrong data was there, in report creatinine was showing *.** but it is *.**, i need my money back along with whatever i have S...
Oct 31, 2022 by sushant kumar
Pharmeasy - I have received less quantity of medicine other than what was ordered Closed
I have ordered ** strips of glycomet trio *mg tablets. But when I received the package it had only ** strips with other medicines which was ordered . I immediately called the customer care they said they will check and refund for the missing st...
Oct 28, 2022 by Kavya Setty
Pharmeasy - Wron medicine delivered Open
I ordered "Cipladine Gargle Bottle of ***ml" on **/**/**** in place of which they delivered me different product which was only for external use and one my family member used that wrong product as gargle unknown of the difference. This made the...
Sep 30, 2022 by Rishabh
Pharmeasy - Product changed in quantity Closed
My order contain ahaglow advance facewash ***gm ruppee *** which is replaced by ahaglow advance facewash ***gm ruppee ***.* & due to this i suffered loss of *** gm facewash because there is little amount of difference in latter & forme...
Oct 16, 2021 by Ritika jain
Pharmeasy - NOT DELIVERED ON ESTIMATED DATE Open
PHARMEASY ORDER NUMBER M********. I HAVE PLACE ORDER ON **ST SEPTEMBER. ESTIMATED DELIVERY DATE WAS **TH SEPT. TO **TH SEPT. STILL NOT RECEIVED ORDER. MEDICINE WAS OF PARALYSIS WHICH MY DAD WAS SUFFERING FROM. ...
Sep 27, 2021 by DEEP VASANT SHAH
Pharmeasy - Refund not received for returned item Open
Refund not given for returned item. Medlife Order ID: OR****JLC-***A . Its been * months, i am waiting for a refund of a returned item. Havent received refund of protinex vanilla flavour. Amount rs ***.* . Emailed many times to care@pharmeasy.i...
Jul 07, 2021 by Dipanshu Dhingra
Pharmeasy - Fake lab test Open
My name is vivek gupta and i am from kolkata. Today on **/**/**** i was scheduled for * tests including blood and stool test. PharmEasy person arrived and took all blood samples and stool sample . But after * hrs i got call from PharmEasy that ...
May 31, 2021 by Vivek gupta
Pharmeasy - Return was completed but does not initiate refund Open
Ordered threptin tin * kg, but recieved a damaged product. So I had returned it to them, but after picked up it is now ** days but didn't get any response for refund. I have called customer care service since last * days but of no use as they a...
May 20, 2021 by Bhushan Bhole
Pharmeasy - Medical report got delayed Closed
Hi I gave a sample for tests on *th May. Today is **th May. It's been * days and I didn't get my report. It's not an order from amazon or flipkart so that delay is ok with the client. It's a medical report and people are waiting for their re...
May 14, 2021 by Ashish Kumar
Pharmeasy - Money is not refunded Closed
Order#D****** (**th Apr ****),was cancelled by your executive, till then I am asking for refund of my money but their is no response from their support, I tried mail/call both medium but no one is responding. Kindly refund my money....
May 13, 2021 by Kamal
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