Medical Complaints

Over the past 20 years, medical technology has seen a tremendous growth. According to a recent study, medical technology has evolved more in the last 20 years than in the past thousand years. The same growth is also imminent in the total number of hospital being established. So far there are a total number of 4,419 hospitals in India with more than 4 lac beds for patients. Technologies such as Robotic surgery which were unheard of are soon going to become a common sight. X-Ray and CT scans are the most commonly used technologies by the doctors. However, since every good thing has a bad side too, same has been the case in medical developments. Over the past few years, medical neglence has become a quite common term. Medical neglience or Medical malpractice, as the term suggests, relates to the process when a medical or health care professional deviates from standards in his or her profession thereby causing grievous injury to the patient. It can be seen in various fields like when reasonable care is not taken during operations, diagnosis or even during the delivery of the child. Many doctors purposely practice medical negligence as a way to extract more money from the patient. We at Voxya generally receive around 100s of complaint every month relating to medical negligence or complaints about doctors exaggerating how they could have performed better or how the patients are being overcharged for the facilities. The most common medical complaints made by patients include poor nursing staff, wrong medicine packages delivered, intentionally looting customers, medical negligence etc. So what can be done if you want to file a complaint against the doctor or the hospital? If you have complaint regarding the improper care in the hospital then you should contact the State Survey Agency. If you have complaint about the poor conditions of the hospital you can contact the State Department of Health Services. However, if you have a complaint against any particular doctor of the hospital then you should contact the State Medical Board. Moreover, if the main aim of the patient is to seek compensation, then he/she shall file a consumer complaint as this way the case can be finished at the earliest possible date. However, if the case is against the hospital it may get stuck for years. Moreover, if you want to move legally then you can file a complaint here at Voxya and we will send a legal notice to the concerned party.

Most Common Issue Reported for Medical Complaints

Medical Negligence

Medicine Delivery issues

Unjustified Bills

Improper Diagnosis

Wrong treatment

Medicine Not delivered (Patanjali Aarogya Private Limited) ^Open

I purchased Coronil medicine from ordered app but medicine was not delivered. I sent them complaint through email but so far no response. Nobody pick their customer care number. My order no. Is 65852...

Aug 12, 2020 by Kanwardeep Singh

Deficiency in service (Metropolis Healthcare Limited) ^Open

I had booked home collection blood test for my mother, Mrs. Kunjalata Sharma with Metropolis Lab (NABL Accredited), the details of which are provided in the attachment herewith. The test was scheduled for **th August, ****, **:** - **:** AM tim...

Aug 12, 2020 by NISHANT SHARMA

Cancelled but amount not refunded (Patanjali Aarogya Private Limited) ^Open

I placed an order of amount inr **** on orderme app of patanjali ayurveda on **-july-**** and as they could not even ship the product by **-july-**** i had to cancel it and as per their policy i was to recieve my money by * days. But today even...

Aug 11, 2020 by Abhishek kumar

Medicine missing (Netmeds.com) ^Open

I had ordered medicines from netmeds.com.As I received the order and pay by COD. after checking the parcel I found out that the medicines are missing and I at once informed the company through online chat & email. and they give me assurance tha...

Aug 08, 2020 by Pankaj dubey

Package has not been delivered (Pharmeasy) ^Open

In order deatail, its showing that product has been delivered. But I did not get the product neither did get any call/message from tge delivery person....

Aug 07, 2020 by ABDUR RAHMAN KHAN

Fraud by Manipal Hospital Goa (Manipal Hospital Goa) ^Open

Manipal Hospital overcharged around ***** INR against the initial estimate of ***** INR....

Aug 04, 2020 by UDAY SINGH

Comssion not given securoty deduct (Medlife International Private Limited) ^Open

I take medlife franchise in march ****,we have * year agreement,but company closed my franchise on *nd june ****. My * days commission is pending, company deduct ****rs. From my security. I deposited *****rs. This is the policy of medlife,but ...

Aug 04, 2020 by Summer ali

Packege is not delivered (Lewis medical surgical) ^Open

I ordered a book in that online store on last week. I didn’t get any updates till now. Package is not delivered yet it’s been a *days now. They even not responding to my emails. Is it fake website?. No taking Id no mobile number. It shows *...

Jul 29, 2020 by Joseph teljen

Wrong Diagnostic Lab Report (Tata Health) ^Open

The wrong lab report has put my wife's health at risk and caused extreme stress and agony to my family. My wife is ill and this report worsened her mental state and put her in extreme stress. This would have risked her mental well-being as she ...

Jul 28, 2020 by Maveesh Gopal

Private Hospital overcharged (Manipal Hospital Salem) ^Open

I would like thank Dr Subhasini mam for your treatment and your consultations. I’m forever grateful to you. But we are not happy for billing * Lakhs + for delivery (Non AC Room) which we have not expected we were told that for deli...

Jul 26, 2020 by K Govindaraj

Security amount not refunded after discharge (Currae Hospital Thane) ^Open

My wife delivered a baby in Currae hospital Thane on **th December,****. Before the operation I was asked to pay a security amount of Rs. **** so that a room can be booked for the operation, which I paid on time. As per protocol they had promis...

Jul 25, 2020 by Vineet umar

Unfair trade practice and medical negligence (CARE hospital Hitech city Hyderabad) ^Open

Sub: Denial of admission in CARE HiTech Hyderabad and Continental hospital Gachibowli Respected sir/ madam I am an Assistant professor at MANUU, Hyderabad( central university), express my grievances as follows My wife having a CGHS benefic...

Jul 23, 2020 by Ahmed Raza

Refund not processed (Medlife) ^Open

I have ordered this medicines on ** th June with promised delevery within **th But on **th delevery again extended to **th. On **th i got a message that your medicines are out for delevery and there given a mobile number of delevery agent. Whi...

Jul 23, 2020 by Raju

RAVI SPECIALITIES PHARMA (Ravi Specialities Pharma) ^Open

I'm vignesh from chennai I have ordered few products from his company and they have wrongly sent face mask if I called regarding this thing no one is responding properly. I have a proof of watsapp chat and bank payment........and lots of people...

Jul 18, 2020 by vignesh

PRODUCT NOT MATCH WITH SPECIFICATIONS (Syska ultratrim body groomer) ^Open

Buy from Paytm Mall one Syska Bgt*** ultratrim body groomer Mustache & beard trimmer For Men ( Black & Green ) order no is Order No. *********** Date ** July **** *:** pm, and product received dated Thursday, * July **** , but then i open ...

Jul 16, 2020 by mukesh kumar

Wrong treatment (Dr. Batra Homeopathy Medicine) ^Open

Hi Team, I have visited Dr.Batra's clinic for my Arthritis ailment atNoida Sector ** clinic. However, the condition deteriorated every day post in taking medicines. Now, I am unable to stand on my feet or walk. I am unable to stretch my hand...

Jul 14, 2020 by Madhujyotsna

Incorrect test results leading to unnecessary Medical Procedure (Neuberg Supratech Laboratories) ^Open

We called Neuberg Supratech Lab technician at home on ** May **** to take samples and run various reports for two patients, during COVID ** pandemic. Paid **** Rs. for the tests, when we received D-Dimer results back they were so high that we h...

Jul 10, 2020 by Shhobhana T.

Spectacles not delivered (Agnelo Opticians ) ^Open

Had personally placed order at shop Agnelo Opticians after national lockdown for bifocal lens due to sight problems on *th May **** for which i paid an advance of Rs**** for a delivery date of **th May ****. On **th May when i went to collect t...

Jul 08, 2020 by Standrik Francis Colaco

Not giving me the refund (Netmeds.com) ^Open

I ordered a medicine from netmeds.com which is qilib rebalance hairfall cycle women **ml. They sent a different product. I returned it on **th June and requested for refund. They recieved my return package too. They still haven't done my refund...

Jul 08, 2020 by Usha Doshetty

Package delaying (Pinkblue.in ) ^Open

Pinkblue.in is a dental products site where we can order our dental products through online .... few weeks back I have ordered a files which are used for dental treatments. After confirming the representative as Abhilash Shows the video that th...

Jul 06, 2020 by Dr. Kristam shivaraj

Not sending the correct Prescription (Medlife Labs) ^Closed

I had purchased medicines to be sent to my mother who is stuck in the UAE due to the pandemic. She's a ** years old patient with Wheezing, cholesterol, thyroid, blood clotting issues. When i ordered the medicines online there was a doctor who h...

Jul 27, 2020 by reena k j

Frod (Tulsi Memorial Hospital ) ^Closed

maine tulsi memorial hospital ka number google se surch kiya or phir call ki (+************) nurologist ke bare me puch tach ke liy hospital me number resive hua or bola **:**pe dr milenge but usse phle ap ko apontment lena hoga jiska charge * ...

Jul 26, 2020 by Rahul

Reuest for putting number in DND (Medlife) ^Closed

i have told the cordinator of medlife to put my number in DND bit inspiye of telling them thrise they are not putting it. and makin a call ** times a day..inspite of cutting the call from my side as it is very irritating ..........

Jul 16, 2020 by Rahul Singh

MEDLIFE not returning my 925 Rs (Medlife) ^Closed

I ordered medicines of *** Rs. on MEDLIFE for which I already paid online they cancelled every medicine in the order and now are sending only one medicine of Rs *** and for which they are demanding payment also on the other hand they have refus...

Jul 14, 2020 by ADITYA AGRAWAL

Expired product delivered (Healthxp) ^Closed

I ordered an OPTIMUM NUTRITION BRAND'S whey protein *.*lbs from HEALTHXP.IN website . I recieved this product on july *,**** which was manufactured in **** and gonna expire in aug ****.how come they don't have quality check mechanism. Who on ea...

Jul 07, 2020 by Om parkash

Medical Negligence (Manipal Hospitals HAL Bangalore) ^Closed

Hi team, I want to lodge a complaint against the negligence faced by us in Manipal Hospitals. Kindly look into the below and assist. My father, Ashok Patel was brought to Manipal hospital in HAL Bangalore on the **th of June around *.** P...

Jul 06, 2020 by Heena Patel

Medical Test by Hindustan Wellness (Hindustan Wellness) ^Closed

I got a blood test done for vitamin B and vitamin D in Dec ****. The person who gor the sample was eating pan or pan masala or something, could not soeak properly. He injected the needle wrong way when told started arguing. When I compalined to...

Jul 06, 2020 by Deepika Rawat

Refund not processed (mednear.com) ^Closed

I ordered few medicines on **.**.** worth ****/- . the order was not confirmed till **.**.**. I called customer care on **.**.** and they told that the medicines that i have ordered are not available with them and they are cancelling my order. ...

Jul 04, 2020 by Puja

Operation mistake by doctor (Dr Nirvikalp Agrawal Brij Chikitsa Sansthan ) ^Closed

My femur got fracture in a road accident on **/**/**** .i admit in brij chikitsa sansthan on **/**/****.dr.nirvikalp Agrawal do my operation on **/**/**** and discharge me on **/**/****.i have taken all the medicines prescribed by doctor and ta...

Jul 01, 2020 by Akhil Mittal

Cash memo not given to take medicine (K k kamini hospital begusarai ) ^Closed

Last from two months ,i have bought some medicine from there but no cash memo give by them...

Jul 01, 2020 by Vivek kumar

F salon kailash colony cut my ear from sharp scissor and had to go through a surgery (F Salon Kailash Colony) ^Closed

On **th June **** noon I went to their salon for beard trim , initially the staff was good and polite and it seemed their services is really upto the mark and well sanitized ... But then when I sar on the chair they sanitized all their equipmen...

Jun 27, 2020 by Avneet Bhogal

Hospital Discount Clarification on Reimbursement (Medi Assist India Pvt Ltd ) ^Closed

I have raised a claim reimbursement of **,*** RS, whereas, as per system there is a deduction of **** against Hospital Discount. I have raised the concern with the helpdesk on what basis it is calculated, they suggested to get in touch with...

Jun 23, 2020 by Anoop Kumar Mandloi

I ordered an women hair remover machine but I have received a MI handfree the Bill was of hair remov (Sharda Imports) ^Closed

The bill was of hair remover machine but inside there was an MI handfree...

Jun 22, 2020 by Priyanka Singh

Damaged and less quantity medicine received (Netmeds.com) ^Closed

I had ordered * types of medicines but out of * i got * tablets day before yesterday and remaining will come today.The * tablets named envas and nocrista .Tablet envas i have ordered * strips but i got * strips whereas in order receipt * strips...

Jun 22, 2020 by Sukumar ghosh

FRAUD (KHATUSHYAM AYURVEDA PRODUCTS AND SALES PVT LTD) ^Closed

From around feb-****, we have paid this company for ayurveda products for sales, they have said they will customers after paid *****/- from next day, but they will not gave any customer till date, and not picking call easily. i am very much sur...

Jun 20, 2020 by PRAVEEN KINGRANI

Received a tempered edible product (Herbalife weightloss services) ^Closed

I order a herbalife product via Amazon first they didn't deliver the item and change the status to buyer refuse without informing me. Thereafter when I call them they said that the package got damaged thatswhy they return it to the seller and ...

Jun 19, 2020 by Vikrant Thapa

Refund (Medlife) ^Closed

Sir Maine ** may ko medlife mai ek medicine order kri thi & uski online payment kr di thi but jb unka delivery boy aaya to unhone bola ispe to COD hai thn Maine company mai call kiya tb unhone bola sir maximum ** hours mai update ho jayega & ap...

Jun 18, 2020 by Ayush Goyal

Product not receiving and not allowed to cancel also (Richfeel Health And Beauty Private Limited) ^Closed

I ordered * items from https://www.products.richfeel.com website. It’s **th day but no one answering on email or customer care number. And website has no facility to cancel the order also. My order id is #******. Order status showing only pro...

Jun 17, 2020 by Mona

DEFECTIVE PRODUCT BMT (Medirent Services Private Limited) ^Closed

I have purchased BP matching from Medirent services pvt. Ltd. at Fortis Hospital Noida. Since the time it was purchased the machine was giving different readings on every action. This has created lot of confusion and panic because of poor cond...

Jun 16, 2020 by RAVI AGARWAL

Cosmetics (LaBelle Slimming Skin and Hair Clinic) ^Closed

Hi sir, my name is Peddirajula Swamy Munagala, Feb **th i paid money for treatment but unfortunately treatment not started this is *th month.I lost my job in this COVID-** situation.i can't effort the money in this situation. I don't have money...

Jun 09, 2020 by Peddirajula swamy Munagala