Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported ISP Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ISP complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve ISP Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact ISP</b>
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
<b>2. Contact Nodal Officer</b>
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
<b>3. Send a Legal Notice</b>
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya and we will do the rest for you.
<b>4. File a Consumer Forum Case</b>
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Internet wifi against deposit (Excitel Broadband Pvt. Ltd) Open
I used this service almost * years but last few months there were many disconnections but for the month July, August there is no connection for **-** day, **-** days continuously and after after many times discussion they said to take new fiber...
Nov 15, 2021 by Jagadeesh
Too many calls everyday regarding recharge (Hathway Bangalore) Open
Getting too many calls for recharge of the account. Even after complaining about this to customer care i didn't got any resolution for this issue. They don't bother even it is early morning or late evening they keep on calling and irritating. I...
Sep 08, 2021 by Harish
Unwanted calls from Hathway and have not returned my deposit (Hathaway Broadband) Open
I have disconnected my Hathway internet in Noida in Mar **** after using for just * month and returned the modem and device to the Hathway person who came to install the device. I’m getting *-** calls everyday to get the renewal I have lodged...
Aug 31, 2021 by Shraddha
Refund Pending Since 2 5 months (Act Fibrenet) Open
I SAI KIRAN with Connection ID: **********, has renewed ACT Fibrenet plan at residence on **th May **** with Annual plan for an amount of Rs.****.**. I have requested ACT Fibre for Disconnection and Refund on ** June **** due to immediate ...
Aug 17, 2021 by KALERU SAI KIRAN
Broadband connectivity issues (Act Fibernet Hyderabad) Open
Even after repeated complaints raised with ACT customer support team and also after elevation of the issue to their grievance cell, still my internet connectivity issues are not resolved....
Aug 07, 2021 by Karthik
Jifiber disconnected the connection (Jiofiber ) Open
Hi, I am a jiofiber customer. From **th July there is no internet. I have raised first complaint on **th July. The engineer came and said "because the cable length is not under the limits we are disconnected it, we can't provide the connection"...
Aug 03, 2021 by J Ranjith Kumar
Very poor Service by BSNL Fiber (Bharat Sanchar Nigam Limited) Open
The phone number is out of order since inception while the broadband is working with frequently los and bad service turn around time and there is no delay in bills from my end. I have been in continuous conversation with the vendor and taking...
Jul 28, 2021 by Ramashish
Bsnl broadband connection not provide (Bsnl Franchisee ) Open
Taken **** rs. For installation charges but connection not provide. Even he is not return my amount yet....
Jul 27, 2021 by Sagar choudhury
My business affected due internet service provider unacceptable service (Veda Networks Private Limited) Open
I got a internet service from this company, the connection getting disconnected due to wiring was not done properly, they re wired few times still not my problem resolved, i cant do my software business due to this. Customer support is very un...
Jul 23, 2021 by Arulnamachivayam
No good service from hireach Internet provider (Hireach Broadband) Open
My name is venkata sagar varma. I am a software developer working with an MNC company. I am using Hireach Broadband internet service in bairagiguda, hyderabad from april, ****. I have opted for * months plan by paying **** rupees. The internet ...
Jul 20, 2021 by Sagar varma
Intermittent connection issue (Act Fibernet Bangalore ) Open
My account number is************. I have been a customer of ACT Fibernet since early ****. I have been facing intermittent connectivity issues since then. In the weeks preceding the generation of the quarterly bills, the connection works fine. ...
Jul 16, 2021 by Anand Rajagopal
Service request delayed for disconnection and shifting (Act Fibernet Hyderabad) Open
There is literally no response from customer case even after multiple reminders via whatsapp, call, Twitter. Pathetic service, unable to talk to executive at all....
Jul 13, 2021 by PRIYADHARSHINI VENKATARAMAN
Broadband Refund (GTPL) Open
Hi, I had a broadband connection of GTPL which I wanted to transfer to my new home address. I have requested the GTPL team on **/**/** to transfer over my connection and they have also noted the address and told me the charges I need to bear, ...
Jul 09, 2021 by Ayaz Pathan
SERVICE AND NET ISSUE (Tikona infinet limited) Open
Hii sir. I live in surat @ bhestan sundaram status, I have currently taken a Tikona net connection@ home of **mbps package using it since * month only, it just worked * to * days only and after that I am.not getting ** Mbps... For that I have ...
Jul 07, 2021 by BIKASH KUMAR SINGH
Internet not working (Gtpl Ahmedabad Cable Network Private Limited) Open
My internet connection is down since June **. I have been calling customer care and even sent emails to the company but not receiving any actionable response. The company is repeating the same excuses every day but nothing is resolved....
Jun 30, 2021 by Parth Suthar
Fraud HiReach (Hireach Broadband) Open
I have paid **** + GST for a * month plan(***Mbps) . I am facing no internet issue from long time and I have filed * complaints in the company portal ,they have closed the complaints without resolving and they did not even bother to call me to ...
Jun 22, 2021 by THOTA ABHISHEK
Broadband connection not provided (Hathway) Open
I have applied for new broadband connection in Hathway Hyderabad. Account no **********. * week gone nothing is happening. Nobody is lifting phone. Kindly refund the amount , I don't need this connection now seeing such a pathetic service. Kin...
Jun 21, 2021 by Vineet gupta
Internet not working and customer care bluffs (Act Fibernet Corp) Open
Internet not working since last * days. Customer care does not have status of complaint request raised. No response from area technician. Area : Kakatiya I.T.I road, visakhapatnam-****** complaint request: ************...
Jun 19, 2021 by Vijaydeep senapati
Broadband Internet not working (GTPL) Open
In spite of our regular follow ups since **th of June, our broadband is not working and we are yet to receive any firm reply/action for restoration of broadband connection. My ticket ID on **.**.**** is: ********. We would like to put on ...
Jun 19, 2021 by Umesh kothari
Poor service (Tripleplay Broadband Private Limited) Open
I opted for their service in october last year (****), the internet was working ok for *-** days and then started creating problems. i called them and they helped but the process always takes out *-* hrs. They even told me that you have faced ...
Jun 18, 2021 by Ambuj Goyal
GTPL broadband Not solving issue (Gtpl Broadband Private Limited Surat) Closed
I have filed complaint in GTPL office on ** Oct and after they respond via massage that your problem will be solve with in next * day but still today they don't done it. I have done so many calls on customer care about this problem but they gi...
Oct 27, 2020 by Amipara Sagar Arvindbhai
Pathetic service record and no complaint resolution since many days (Excitel Broadband Private Limited) Closed
I've been a subscriber since * years my user ID is "ashish***c". This regarding my service experience since past * months and complaint #******* on My Excitel Portal. From the past *-* months I've been getting disconnections EVERY SINGLE DAY....
Oct 06, 2020 by Ashish Kotnala
Service for Delivered (Hathway broadband Indore) Closed
Appalling Service from Hathway Broadband. My internet keeps dropping from past * week. I have to raise a complaint everyday and hathway simply closes the ticket without any resolution and ask me to wait for modem change. However, no help...
Oct 03, 2020 by Prateek Mahajan
Connections issues atleast 1012 days in a mnth (Dna Infotel) Closed
connections issues atleast **-** days in a mnth last month we had no connection or ** days username Asha_more...
Oct 03, 2020 by James Dsouza
Refund my money (Netplus Broadband) Closed
Hi team , I am Chetan aggarwal and I recharge my Netplus Broadband of amount **** rs and money deducted from my account and recharge is not happen.Please refund my money . Transaction id is S******** ...
Oct 03, 2020 by Chetan Aggarwal
Hathway (Hathaway Broadband) Closed
Hi I have rase a compliant ********W****** / ********M****** on ** Sep **** and my account number is ********** name - Rahul Kolekar. My issue has been not resolved till now after making so many call to hathway several times a day and I hav...
Oct 01, 2020 by Rahul manohar kolekar
Internet not available since one week (Hathway Hyderabad) Closed
I have shifted the internet address from srinagar colony to Nizampet. since the day connection is given on ** sep ****, despite of numerous calls the internet is still not working with all fake promises and blocking our numbers. ...
Oct 01, 2020 by sreepadma pasupuleti
Manipulating in wifi tariff (Limras Eronet Broadband Service Private Limited) Closed
this wifi providers are charging the more price then in the invoice bill they received amount for the **** and in invoice they are showing the ***rs and they are providing the wifi plan in different prices to various customers....
Sep 30, 2020 by b sai mouli
Broadband vendor refuse to remove connection within 4 days (BABA Web World) Closed
Hi Team, On ** Sep, i decided to take broadband plan from BABA Web World Rampura (Vender of ANI Network). On first day, i clearly mentioned my requirement i.e. speed fluctuations should not happen as my wife and sister doing Work from Home and ...
Sep 26, 2020 by Paramjeet Singh
Hathway not responding after Payment (Hathway Hyderabad) Closed
Hello Team I’m Dasu. I have taken Hathway broadband unlimited plan connection * months ago. For * months i have used only ** GB, such a worst plan it is. So after multiple requests for upgradation, last friday thieir agent Abhiram who is ...
Sep 23, 2020 by Dasu Sala
Internet services are not provided even after fully charged (Timbl Broadband Internet Service Provider) Closed
I got connection of Timbl broadband in August **** in a hope that at least I will have some good connection to ease my work from home. Since **th September night, there is no internet connection. Even after multiple follow ups, they are not fix...
Sep 23, 2020 by Jyoti Yadav
Broad Band Internet low speed want refund and close connection (Hathaway cable and datacom limited) Closed
Hi I had raised a service request multiple times for slow internet but the query has not been addressed, they close it without resolving it. I need refund of my money along with compensation. Upon calling the customer care they make me wait ...
Sep 23, 2020 by Yash Gupta
Worst service from GTPL (GTPL) Closed
Worse service ever. Why are government allowing this type of company they are all corrupt. I have no internet from past *week and not able to file a complaint because their application is not working(see the review of people in the review s...
Sep 23, 2020 by Mak
Not resolving my internet problem (Excitel Broadband Pvt. Ltd) Closed
My internet is not working from last ** hrs. I called the service provider many times but he did not pick up my phone,...
Sep 22, 2020 by YOGESH SINGH RAWAT
Internet connection disconnected (Hathway Hyderabad) Closed
This is regarding Service request number , ********M******, ********W****** ,********W****** I nearly lose my job. got * warning from my Manager. I spent unnecessary RS **** for bad service Hathway Broadband. ...
Sep 22, 2020 by Biswa Ranjan Dwibedy
Since installation its not working from day 1 (Excitel Braodband) Closed
I installed *** mbps fibre broadband connection on ** September ****. It's been * days now and I have not used it cause of **mbps speed max and no one is resolving issue. I have been raising complaints on customer care but no help. I have paid ...
Sep 21, 2020 by urvashi thapa
Tata sky broadband connection (Tatasky broadband) Closed
I have taken broadband connection from Tata sky broadband. And raised relocation on **th Sep ****.. Now its been ** days but no resolution and whenever I called to customer care they talk like don't care if I sent mail no reply and if connect a...
Sep 20, 2020 by Karthik
Broadband not working (Excitel Broadband Private Limited) Closed
My broadband cable gets broken due to the construction work behind my home. I called the local executive and he asked me to file a complaint and assured it will be fixed by evening. But instead of fixing he handed me the call center number. ...
Sep 07, 2020 by Manish Chandra Upadhya
Worst Internet Broadband Service (Tikona Infinet Private Limited TIPL ) Closed
I have taken a new broadband connection on ** August **** of ** Mbps. From the day of installation the internet is not working properly. Also there is frequent disconnection. In this plan the downloading speed i got is of *.* - * Mbps. Also the...
Sep 02, 2020 by Shivam Gupta
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's