ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (shopupi.in) ^Open

I booked Redmi Note * Pro on **/**/**** and did payment by Paytm. After payment, I get the order Id ******** and then I called the customer care. They told me that after ** hours your dispatched number will be sent to your registered number. Af...

Apr 15, 2019 by Qayyum Khan

Fake product delivered (Eexata.com) ^Open

On **/*/**** I got smartwatch through eexata. But the product is totally different. They are showing different smartwatch and sending different. I want my money back. I am trying their customer service but every number and email are fake. Pleas...

Apr 15, 2019 by Dhanraj sethiya

Issue in the frame (Lenskart) ^Open

I purchased sunglasses of John Jacobs brand from Kalkaji Delhi store having Model No. JJ****. Yesterday, when I pick my sunglasses to wear I found it's frame, got open and * glass removed from the frame and to fix the same I visited Lenskart Ka...

Apr 15, 2019 by Nitin Jain

Cheap and wrong product sent (My Speaker Deals) ^Open

I had ordered JBL flip* wireless speaker by ordering online on myspeakerdeals.com. What I received was a cheap unbranded product. This is cheating with the customers....

Apr 15, 2019 by Dr Channa Raju

Different product delivered (Avkcart) ^Open

I ordered saree from Avkcart. It was something else in photo and totally different in reality. Now I am trying to return it. But there is no procedure how to return on the website and they are not receiving call also. I have sent messages on Wh...

Apr 15, 2019 by Saachi Jethwani

Package not delivered (Shopkin.in) ^Open

I had placed an order on ** April **** and my shipping location is Bangalore. I have not received any reply from this website about my order nor their contact numbers are reachable. I want them to refund my money (₹***) as soon as possible. E...

Apr 15, 2019 by Sanjana Kumari

Package not delivered (Vista clothes) ^Open

I placed an order on **th March **** as I saw many promotional advertisements on Facebook and Instagram. I have not received any order till now i.e. **th April **** even after the payment was done online of Rs ****. The order on the website is ...

Apr 15, 2019 by CHANDRAYEE CHATTOPADHYAY

Order not received (Coverism) ^Open

The order was placed on ** January ****. The payment was done also. I also sent an email for the enquiry about the order but no response. I need a response asap. Its been * months now....

Apr 15, 2019 by Jincy cherian

Package not delivered at home (Freecout.in) ^Open

I ordered a drone on **/**/** from this website "Freecout.in". The drone was already prepaid. But I have not received the order yet. Also, they are not responding to my emails....

Apr 15, 2019 by Aniket madhukar NANDESHWAR

Package not delivered (Vistaclothes.com) ^Open

Apr 15, 2019 by Kriti Shukla

Exchange with extra money (Max Fashions) ^Open

I went to exchange one T-shirt out of * I purchased from Max Fashions * Mall Kothapet Hyderabad on Saturday (** April ****) around *.** pm. The price was *** for T-shirt and if we buy two the price is *** Rs. They asked to pay extra ** Rs. I sa...

Apr 15, 2019 by Avinash

Package not delivered (Vistaclothes.com) ^Open

I placed an order with vistaclothes.com on **th March. * days later I got a call that it will be delivered on **th April. It's **th April today but still, the order is in processing status. Dropped them a mail but no response. And the number av...

Apr 15, 2019 by Subhadra Pant

Fake product received (Awstro) ^Open

This company is selling all fake products and I have ordered a jbl flip * its product id is KMIGURAON. They have told it's original and it has a *-year warranty and it's black in colour. I got a duplicate jbl and no warranty and it's in a blue...

Apr 15, 2019 by Muhammed arshad op

Order did not delivered or not refund (Flipkart) ^Open

I had place order (Od******************) for two VTech Kidizoom camera on **st jan'**. Flipkart has delivered calcium tablet (Medicine) on **th feb'** against my order two VTech Kidizoom camera. How is possible where I place two cameras but got...

Apr 15, 2019 by SANJIB PAL

No reply regarding refund (Ezeedeals) ^Open

I have placed an order for Mi band M* from Ezeedeal and made an online payment. I have cancelled the order on the same day. Now I am trying to contact them through email and call but could not reach to them. ...

Apr 15, 2019 by Santosh kanan

Package not delivered (shopupi.in) ^Open

I book Redmi note * Pro on ** ** **** but my product is not delivered. I call customer care but they didn't give any response. Then after I call their call are out of reachable. My order ID ********. Please help me. I am very poor....

Apr 15, 2019 by Niraj Kumar Bharti

Broken package and forcibly delivered after cancellation (Viraldeals.in) ^Open

I ordered ARC Handy Portable Air Conditioner from viraldeals.in on ** April ****. I send a mail to them regarding cancellation of the item on ** April ****. Before the shipment did no response from there side. My order no. VDS***** was delivere...

Apr 15, 2019 by Shweta Singh

Defective pen drive received (Dijinest) ^Open

I purchased Hp v***w**GB pen drive Rs. *** from Dijinest company. The brand file or folder was not supported. So please help in exchange or return this pen drive. I'm not happy with this product....

Apr 15, 2019 by Pankaj

Money not refunded (Ebay.In) ^Open

I ordered for Lenovo k* Note. Claim no. - *******. But now I want the refund for this. Please do the needful....

Apr 15, 2019 by Upendra kumar

No response for refund or return (Palav Art) ^Open

I have ordered a lehenga worth Rs. ****/- through WhatsApp. The vendor asked me to send the name and address so that he could courier the order. They state that it has a return policy of * days. I received the order which I paid in cash. The ma...

Apr 15, 2019 by Chitra