E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Mobile not delivered (Dealmyntra.in) Open
I have bought Redmi note * Pro on *rd April, which has to be delivered by *th April and till now it's not delivered. It's really hard to contact them as the toll-free number is not working and in online chat no one responses. I was lucky one ti...
Apr 13, 2019 by Nishi Kumar
Product not delivered but payment was done (Shopingkaro.com) Open
This is to inform you that I order the *st time from Shopingkaro.com and also payment was done via Phonepe. But the company was not responding by order. Now what I have to do. Please advise....
Apr 13, 2019 by SUBRATA DAS
Package not delivered (polysterprints.in) Open
I have ordered two t-shirts from polyesterprints.in almost a month ago but I haven't received any emails or any messages from their side about my order. I have emailed them * times but they are not replying. My order no is *****....
Apr 13, 2019 by Gurjas singh
Fraud done by the company (Snapdeal) Open
Duplicate smartwatch sent by the Snapdeal. I request officials to take strict action against these fraud dealers for these e-commerce sites. These are fooling individuals with offers and selling them defected and third-grade products which in c...
Apr 13, 2019 by Gurpreet Singh
Package not delivered (Pynk Villa) Open
I had placed an order for a Manchester United bag from this website on the *th March. It's been over a month and the product hasn't been delivered. Also, when I try to access the website to get further details it seems to be unavailable. ...
Apr 13, 2019 by Aanchal Sethi
Package not delivered (Shoptroom.com) Open
I have ordered two product (old order no-*****) on ** March of Rs.****. The new order no-***** on **-**-**** of Rs. **** on https://www.shoptroom.com. But I want only order no-***** and also refund amount against order no-*****. I request so ...
Apr 13, 2019 by MANDEEP
Faulty product received (smartwristwatch.in) Open
I have ordered a smartwatch from https://smartwristwatch.in/products/w*-smart-watch. I received the watch through blue dart courier tracking no as below. Your Smart Wrist Watch order#SW***** is delivered. Track here https://s.shipway.in/****...
Apr 13, 2019 by Sumit asthana
Package not delivered (shopupi.in) Open
I booked Redmi note * on **/**/**** and did payment by Paytm. After payment, I get the order Id ******** and then I called the customer care. They told me that after ** hours your dispatched number will be sent to your registered number. After ...
Apr 13, 2019 by Qayyum Khan
Not returning the product (Brandedshirtsonline.com) Open
I ordered a combo of * shirts from this (brandedshirtsonline.com) website. They didn't deliver me the same product which I ordered. While confirming the order through company call they told me that I can return my order in ** days and even on t...
Apr 13, 2019 by Parvez khan
Package not delivered (Drapino) Open
I want to cancel my order. They are not responding to calls and emails. I need my money back. Please help me. ...
Apr 13, 2019 by Harika Dasari
Delivered eatables with worms and insects in it (Amazon Sellers Services Private Limited) Open
I ordered groceries along with * packets of wheat flour one of Pillsbury Chakki atta fresh ** kg. The pack had a hole made by rats which were closed by Amazon brand tapes. When we removed the tape we found a hole insects and worms in the wheat ...
Apr 13, 2019 by Dr Vivek Sharma
Order cancelled by the company (Mobiclues4u) Open
Mene **/**/**** ko mobiclues*u par realme * pro ka order kiya tha jiski amount Rs. **** hai. Mera order apne app hi cancel kar diya. Mail aai ki apki taraf hmari courier service nhi hai apka amount * se ** din me wapas aa jaiga. Abhi tak nhi aa...
Apr 13, 2019 by Waseem ahmad
Order was placed on hold (Dealmyntra) Open
I ordered Redmi Note * Pro(*gb/**gb) from this website. I tried to get the refund back for this product. But no response from the company. Please do the needful....
Apr 13, 2019 by Bheema Sri charan
Wrong order received (Store24.com) Open
I order a Redmi note * luck by chance sale mobile phone from store.com. But I got a local phone worth Rs ***. It is big cheating. Please help....
Apr 13, 2019 by Bhasuraj ab
Fraud done by the company (A2zcitystore.com) Open
I purchase earphone from them. They said they give me one prize but I have to pay GST charges. I reject it then that earphone received. After * week they again called me and said they reduced GST to * per cent. I have to give only **** Rs for *...
Apr 13, 2019 by Maheshkalbande
Online money fraud had done (Olx) Open
I was cheated by a few Rajasthani people and they are continuously cheating others as well in India in the name of the most trusted Indian Army by using their fake identities, defaming our Army. So please stop these people. My story is as follo...
Apr 13, 2019 by Prakash Dwivedi
Package not delivered (Shopkin.in) Open
Ordered two Kurtis of Rs. *** from Shopkin.in and paid the amount on **rd March ****. They sent a message stating that my order no #**** will be delivered by **-** days and also given contact no. and mail id. After ** days on *th April, I conta...
Apr 13, 2019 by Papri Paul
Advance money taken (OLX.in) Open
I was searching for Hero duet in Indore through Olx.in. I saw an advertisement. I want to take the test drive so the advertiser told to send me Aadhar card details and **** cash. In between advertiser gave me the photo of the scooty showing it ...
Apr 13, 2019 by NEERAJ KUMAR DUBEY
Partial product received (Shopclues ) Open
I received one item instead of two which is described in order. But they rejected for return. Please help me....
Apr 12, 2019 by Adwaitya Nayak
Package not delivered (Dealmyntra.in) Open
I've ordered Samsung M** from this website on *th April **** but haven't received it yet. The toll-free number doesn't work and there is no response from customer care email. Please take action. ...
Apr 12, 2019 by Rakesh Koti
"Thanks a lot Voxya, I was able to downgrade and get a refund. Voxya is revolutionary in bridging the gap between the Brands and Consumers in resolving issues. Appreciate your efforts! "
Sibi
Complaint filed against: No Broker