ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order did not delivered or not refund (Flipkart) ^Open

I had place order (Od******************) for two VTech Kidizoom camera on **st jan'**. Flipkart has delivered calcium tablet (Medicine) on **th feb'** against my order two VTech Kidizoom camera. How is possible where I place two cameras but got...

Apr 15, 2019 by SANJIB PAL

No reply regarding refund (Ezeedeals) ^Open

I have placed an order for Mi band M* from Ezeedeal and made an online payment. I have cancelled the order on the same day. Now I am trying to contact them through email and call but could not reach to them. ...

Apr 15, 2019 by Santosh kanan

Package not delivered (shopupi.in) ^Open

I book Redmi note * Pro on ** ** **** but my product is not delivered. I call customer care but they didn't give any response. Then after I call their call are out of reachable. My order ID ********. Please help me. I am very poor....

Apr 15, 2019 by Niraj Kumar Bharti

Broken package and forcibly delivered after cancellation (Viraldeals.in) ^Open

I ordered ARC Handy Portable Air Conditioner from viraldeals.in on ** April ****. I send a mail to them regarding cancellation of the item on ** April ****. Before the shipment did no response from there side. My order no. VDS***** was delivere...

Apr 15, 2019 by Shweta Singh

Defective pen drive received (Dijinest) ^Open

I purchased Hp v***w**GB pen drive Rs. *** from Dijinest company. The brand file or folder was not supported. So please help in exchange or return this pen drive. I'm not happy with this product....

Apr 15, 2019 by Pankaj

Money not refunded (Ebay.In) ^Open

I ordered for Lenovo k* Note. Claim no. - *******. But now I want the refund for this. Please do the needful....

Apr 15, 2019 by Upendra kumar

No response for refund or return (Palav Art) ^Open

I have ordered a lehenga worth Rs. ****/- through WhatsApp. The vendor asked me to send the name and address so that he could courier the order. They state that it has a return policy of * days. I received the order which I paid in cash. The ma...

Apr 15, 2019 by Chitra

Payment successful but order not delivered (Shopingkaro.com) ^Open

I have ordered Redmi Note * Pro on ** April **** from shopingkaro.com. The payment was successful on phone pe and my order no is ********* but the order has not been delivered. I called company contact no but they are not responding. Please hel...

Apr 15, 2019 by MUHAMMAD YOUSUF RATHER

Defective product received (Viral Deal Online Store) ^Open

Unable to use as there is no pamphlet. Besides no response from contact numbers and email addressed to them. ...

Apr 15, 2019 by Mir Nazir Hussain

Fake product delivered (Flipkart) ^Open

I had placed an order for 'Loreal Paris Loreal Professionnel Vitamino Color AOX Shampoo ***ml' with the order ID 'OD******************'. When I used the product I found it was not producing enough lather as a good shampoo does. I lodged a compl...

Apr 15, 2019 by Meenakshi Sharma

Package not delivered (P34 Electronics) ^Open

I placed an order by following this link http://amozonishop*.co.in/?page_id=*** and paid **** Rs on **.**.****. But I am unable to see any update in my account or email. Please do the needful. Paid Rs.**** to Media P** Electronics at Apr **,...

Apr 15, 2019 by Prabhakar Hipparagi

Package not delivered (Vistaclothes.com) ^Open

I ordered * dresses from this website at **** Rs. It's been more than ** days I still didn't receive my order. When I ordered I didn't receive the email regarding payment and track the order. I called the customer care guy which was provided o...

Apr 15, 2019 by Neha singhal

Goods not delivered (Shopingkaro.com) ^Open

I have order Redmi note * Pro via shopingkaro.com. I have spoken to their customer service centre. They told the order will be received by Saturday. But now their number is not reachable nor any revert on my order. Mail has been sent but still ...

Apr 15, 2019 by Kalpesh solanki

Package not delivered (Dealmyntra.in) ^Open

I ordered a new Redmi note * Pro from dealmyntra.in on **/**/****. Order number is *****. I paid Rs ***** UPI reference number ************ to Bharat pe merchant bharatpe***********@yesbankltd. Please help to stop such websites and refund my mo...

Apr 15, 2019 by Abhishek Saxena

Package not delivered (Dealmyntra.in) ^Open

I booked Redmi Note * Pro. This item was in the state hub on **/**/****. After that, there is no response, no changes and no delivery....

Apr 15, 2019 by Venkateshwarlu Keerthi

Refund not issued (Ishhaara) ^Open

I ordered a necklace from their website. They sent me a defective product through speed post. I contacted them to return the product. They have no pickup facility hence they told me to send photos of the defective product and after confirmation...

Apr 15, 2019 by Dr Suchismita Mohapatra

Withdrawal money is not credited (Dream11) ^Open

I won *** in Dream** on April *nd. It showed that the expected date is April *th and I sent many requests in Dream** with transaction ID details also. They replied to me that it will process within * working days and this is April **th and stil...

Apr 15, 2019 by Pavan Kumar Bhimaraju

Package not delivered (Thefashionableattire) ^Open

I ordered * shoes for **** with shipping charge *** on *th April ****. After a few days, they said that there is a problem in my order so I have to pay again Rs. **** and the first sum of money will be refunded. So I paid on **th April but now ...

Apr 15, 2019 by Shubham ranjan

Online payment done but order not confirmed (Dealmyntra) ^Open

I have purchased Redmi Note* Pro from website https://dealmyntra.in and paid *****/- through PhonePe. After payment order number is created *****. After that, they didn’t respond to any confirmation SMS or email. Then I tried to contact them ...

Apr 15, 2019 by Shahneel Momin

Online fraud done (Nulete.com) ^Open

This so-called online shopping store should be reported and closed as I ordered for a reddish-orange kurta and in return, we got a cheap quality blue kurta when raised a consumer complaint the nulete team sent us an email as follows: (If you ...

Apr 14, 2019 by Niharika