E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Delivered eatables with worms and insects in it (Amazon Sellers Services Private Limited) Open
I ordered groceries along with * packets of wheat flour one of Pillsbury Chakki atta fresh ** kg. The pack had a hole made by rats which were closed by Amazon brand tapes. When we removed the tape we found a hole insects and worms in the wheat ...
Apr 13, 2019 by Dr Vivek Sharma
Order cancelled by the company (Mobiclues4u) Open
Mene **/**/**** ko mobiclues*u par realme * pro ka order kiya tha jiski amount Rs. **** hai. Mera order apne app hi cancel kar diya. Mail aai ki apki taraf hmari courier service nhi hai apka amount * se ** din me wapas aa jaiga. Abhi tak nhi aa...
Apr 13, 2019 by Waseem ahmad
Order was placed on hold (Dealmyntra) Open
I ordered Redmi Note * Pro(*gb/**gb) from this website. I tried to get the refund back for this product. But no response from the company. Please do the needful....
Apr 13, 2019 by Bheema Sri charan
Wrong order received (Store24.com) Open
I order a Redmi note * luck by chance sale mobile phone from store.com. But I got a local phone worth Rs ***. It is big cheating. Please help....
Apr 13, 2019 by Bhasuraj ab
Fraud done by the company (A2zcitystore.com) Open
I purchase earphone from them. They said they give me one prize but I have to pay GST charges. I reject it then that earphone received. After * week they again called me and said they reduced GST to * per cent. I have to give only **** Rs for *...
Apr 13, 2019 by Maheshkalbande
Online money fraud had done (Olx) Open
I was cheated by a few Rajasthani people and they are continuously cheating others as well in India in the name of the most trusted Indian Army by using their fake identities, defaming our Army. So please stop these people. My story is as follo...
Apr 13, 2019 by Prakash Dwivedi
Package not delivered (Shopkin.in) Open
Ordered two Kurtis of Rs. *** from Shopkin.in and paid the amount on **rd March ****. They sent a message stating that my order no #**** will be delivered by **-** days and also given contact no. and mail id. After ** days on *th April, I conta...
Apr 13, 2019 by Papri Paul
Advance money taken (OLX.in) Open
I was searching for Hero duet in Indore through Olx.in. I saw an advertisement. I want to take the test drive so the advertiser told to send me Aadhar card details and **** cash. In between advertiser gave me the photo of the scooty showing it ...
Apr 13, 2019 by NEERAJ KUMAR DUBEY
Partial product received (Shopclues ) Open
I received one item instead of two which is described in order. But they rejected for return. Please help me....
Apr 12, 2019 by Adwaitya Nayak
Package not delivered (Dealmyntra.in) Open
I've ordered Samsung M** from this website on *th April **** but haven't received it yet. The toll-free number doesn't work and there is no response from customer care email. Please take action. ...
Apr 12, 2019 by Rakesh Koti
Manipulated teams present (Dream 11) Open
Teams are manipulated once the match is started. No elobrated details are provided of winning contestants. Teams of other contestants are fabricated by Dream 11....
Apr 12, 2019 by Amit Makhija
Wrong product delivered (Nulete) Open
I ordered a product order number NL************ based on the images shown but the product delivered was completely different. I tried calling the number ********** which is not available for incoming calls. I wrote an email to them on April ...
Apr 12, 2019 by Saakshi Saxena
Not accepting the return of the order (Flipkart) Open
I recently order Samsung Galaxy Note * from Flipkart. I received the product on *th April **** and after receiving the mobile I checked mobile performance and camera quality was not good. I was completely not satisfied with that product. I rais...
Apr 12, 2019 by Nagendra
Product was mismatched (Mangoosekart.com) Open
To our disappointment, the quality and appearance of the dress were entirely different from that of the picture provided by the company in the Instagram Page. It is nothing when compared to the original picture and the colour was fake. They ass...
Apr 12, 2019 by Adithi M Karuppali
Package not delivered (Megamartelectlimited) Open
On **th March ****, I viewed an ad “XIAOMI MI Drone with *K Camera” price mentioned was Rs. *****/- on OLX.IN website. I approached the seller on chat and he responded with a request to come on WhatsApp. His WhatApp No. is +** ***** *****. ...
Apr 12, 2019 by Kishor Narayan Naik
Fake product received (Shopnik E Service Private Limited) Open
I want to return the product which I received. They showed me a Sony headset and jbl speakers but delivered a duplicate product. Please help me in getting my return to Rs.1729....
Apr 12, 2019 by Chanchal kumar
No order confirmation as payment done (Dealmyntra) Open
I have order MI Note * pro for Rs. **,*** paid but no order confirmation and no reply from them. I call several times to their toll-free number *********** but received no reply from them. Then I sent the payment details to WhatsApp number ****...
Apr 12, 2019 by Pupun dutta
Package not delivered (Store24) Open
I had ordered Redmi * phone from store** website. I have paid ****.** Rs for that through my net banking on **/**/** but only got an SMS that your order is booked. Then, I waiting and waiting didn't get my order. Finally, I sent emails but got ...
Apr 12, 2019 by MOHAMMAD KALAM
Issue in refund (Amazon) Open
I order Swarajshop copper jewellery on **-**-**** of rupees ***. But due to some issue, I return it on **-**-****. I got the refund issue. So I call Amazon helpline number. They said there are some refund related issues in your account. You wil...
Apr 12, 2019 by Ashish
Fake pen drive received (Shopdron ) Open
I order a pen drive from this website. But I received a fake pen drive. Please do the needful....
Apr 12, 2019 by Mohd irfan
"The sales manager of the KFC agreed to add an additional product worth Rs.450 on my next KFC order from their outlet and he did that without any issues. Thanks to Voxya for helping in getting this sorted!"
Kimi Shrivastava
Complaint filed against: KFC