ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Honor phone inconsistent in using network (Honor ) ^Open

Phone occasionally disconnects from *g network. Since I use Jio network, the calls get dropped at least once in every call of * mins ...

Oct 03, 2020 by Mohan

Product not repaired replaced under warranty (Xiaomi India) ^Open

The issue that I have experienced was: TV is installed on wall but being it mounted there is problem in LED right hand corner. I lodged complaint but engineer visited and then insisted to get it repaired on paid basis. When I denied that proble...

Oct 03, 2020 by Vijay Dixit

My order payment is successfuly done but order didn t confirm (FashNear technologys private limited) ^Open

I ordered a kurti from meesho so I choose payment in online and I pay in Gogole pay ..my payment is successfuly done but order is not confirmed my order didn't show in meesho ... I want my refund .. if they don't give my refund then please...

Oct 03, 2020 by Sangita deka

Product not delivered (Ajio) ^Open

The delivery boy came to deliver products yesterday however I was in the bathroom asked him to leave it outside and gave the otp. However no products delivered. Normsll I pickup couriers next morning but in this case I checked in ** mins and t...

Oct 03, 2020 by Prabjyot Parmar

Miss selling (Wonderchef) ^Open

I have raised a complaint * days ago wherein the store manager at Thane just miss sole me a gas burner....

Oct 03, 2020 by Anjana Bhattacharya

Problematic AC by BLUESTAR (Bluestar) ^Open

Respected sir/madam, Myself atik kalvat purchased a BLUE STAR AC from flipkart on **/**/****, for the same i got delivery on **/**/****. after the installation process there is blast like sound came contunuosly from AC's compressor & fo...

Oct 03, 2020 by mahamadatik kalvat

Package is not delivered (Sathiaa com) ^Open

I made order of one top from sathiaa.com on **th september **** my order no is Order #**** which is confirmed on that day itself but i didnt received an order till today(**/**/****) nor even single call or message. Please kindly take attention ...

Oct 03, 2020 by Rutuja Sasane

Faulty gift provided (Winni.in) ^Open

I have book combo order on * nd October in udgir.cake and * inch teddy bear. But they have provided faulty piece of teddy bear. i request you to replace that teddy bear.Or refund my amount.thank you....

Oct 03, 2020 by Jeevak holkar

Package is not delivered (For dot store) ^Open

I placed an order on **-**-****, but yet I didn't received it and not getting any updates and I also have paid amount while placing an order. Order name: Men Bronze-Toned & Blue Regular Fit Checked Casual Shirt D* - XL × *, Men Grey & Pink R...

Oct 03, 2020 by Vibhanshu pal

Package not delivered (Famous ferts) ^Open

I ordered for a saree for *** on **th September still I didn't receive any update for my order. Amt is deducted from my account. They didn't reply to any of my emails also....

Oct 03, 2020 by Niranjana

Product or refund not received after a year (Bootees.in) ^Open

I ordered two t shirts.. One half sleeve and one full sleeve from their Instagram link on **.*.****...and after multiple attempts of calling and trying to contact via email.. I failed to get my ordered item exactly after * year and *.* months.....

Oct 03, 2020 by Deeptajeet Paul

Package not delivered (Fashinyia com) ^Open

I had placed two orders on **/**/**** with a total of * items, for which I paid online. I haven't received the products yet. The company is not responding to my mails either and now the website is also not working...

Oct 03, 2020 by Jisha Rajendran

Package not delivered (Deal Saga via Instagram) ^Open

I purchased a mini projector worth ***/- on **th August ****. I completed the payment online and didn't receive the order yet and I got to know that this deal saga is the Fraud one....

Oct 03, 2020 by Namitha Priya Margadi

Wrong playstation 4 cds 6 delivered and 1 missing (Flipkart) ^Open

Respected voxya. I am very much hurted please help me . my hard earned money is not refunding back by Flipkart .I don't know why this company sending wrong orders .I have filed complaint to Flipkart they say wait for * days than after wait for ...

Oct 03, 2020 by Viplove

Samsung refusing return (Samsung) ^Open

I bought a Samsung Note ** Lite Device from Samsung's online store. They promised a buy back price of **,*** on my older device and an additional cashback of Rs. **** on using citibank debit card. Now my older device is rejected in exchange and...

Oct 02, 2020 by Ashish Gautam

Deckup Fraud (Deckup India https deckup in ) ^Open

I ordered a wardrobe from https://Deckup.in (searched from google) and made a payment of Rs **** through googlepay upi. Payment made to Deckup India q********@ybl. UPI transaction ID: ************ and Googlepay transaction ID: CICAgKC*jrf*Zw. I...

Oct 02, 2020 by Sita Gurung

Order placed on fordotstore which never came (For dot store) ^Open

I placed an order on ** midnight on fordotstore for * items which did cost me ****₹ , later i found some bad reviews about company and I decided to cancel my order..i wrote an email to them within **hrs only for cancellation but no response t...

Oct 02, 2020 by Rajat Bhandole

Wrong Product delivered (Skullcandy) ^Open

I purchased a product - Indy Evo - Pure Mint from skullcandy.in on **th August ****. (Order Number - #******) The product I received was a faulty one and so I returned the product. I have raised multiple complaints as I was not receiving my ...

Oct 02, 2020 by Aliasger Wagh

Parcel is not delivered order on (Makemesuperb com) ^Open

I have ordered for some pcs of sarees on website of makemesuperb.com and paid through NetBanking . After that no communication made nor parcel delivered .... I mentally dipressed now as I do not deliver to my customer yet , my business is loosi...

Oct 02, 2020 by Swarup Das

Wrong item delivered by myntra (Myntra) ^Open

Hello I have ordered a US POLO JACKET and they have delivered a rs ****, arrow t-shirt to me.. I have been waiting for close to ** days but as of now they have not helped me and just extending my date further Please either help me with replac...

Oct 02, 2020 by MANU NAIR