E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order not delivered (Myflower app) Open
I have placed an order with them for a bunch of white flowers and half pound red velvet cake on the **th of May,**** Which was to be delivered on **th May, **** for my friends birthday. I mailed them on the delivery day since the number pro...
May 15, 2021 by Soniya Jain
Made online payment but product not received (Pratyasha Fashion Galaxy Opc Pvt Ltd ) Open
I ordered an Adult Product through the online portal www.thesextoysindia.com on *th of May. Total cost of the product was **,***/- however on paying online it cost me *,***/-. While tracking the product it is showing "in Process" for * days. M...
May 15, 2021 by Nishi Mor
Package not delivered plus customer care avoiding and its (Wonderchef) Open
I have order a *in * scissor from wonderchef and prepaid it. Its now * months they are not even dispatching the order and even not refunding my money. Everyday i call the customer care and they are showing just tantrums and everyday waiting. I ...
May 15, 2021 by Jatin Sharma
Order not delivered ( com) Open
I have placed an order in this website named gadgetsv**.com on **th April **** with order id. ***-rl.This store is also listed on bikayi.com. I ordered fortune Mustard oil and fortune sunflower oil. They accept only online payment so I paid the...
May 15, 2021 by Souvik De
Gross mispractice by meesho by delivery of wrong product and not availing facility of return and ref (Meesho) Open
I am working as a reseller by using meesho.I ordered lehenga for my customer on **th May,****.My customer received old and used tored saree instead of lehenga on **th May,**** by courier service named of XpressBees at Pune. My customer p...
May 15, 2021 by Amruta Dhondiram Jadhav
Cheated by perfumery co in (Perfumery.co.in) Open
On **th April **** I ordered two perfumes from their website (ORDER #PPI-SXXX*********XX) the order got delivered but I could only find one of the two perfumes in it. When I tried contacting them they first said that it was delivered but later ...
May 14, 2021 by Basit Beigh
My mobile number ********** online recharge my account debited but not recharge my number...
May 14, 2021 by Karthik
Less amount to be credited as refund (Happyfares in) Open
Due to covid positive I cancelled our Air ticket from ADI to patna (U*Z*HF Spice jet) after confirmation from spicejet customer that only *** rupees per customer will be debited as corporate fare and covid positive and same has beed deducted an...
May 14, 2021 by Alok kumar
Refund not done (Osmose Technology Pvt Ltd) Open
My friend requested me to invest Rs.****/- + ****/- in osmos and they will pay back double the amount within * months. daily payment rs.**/-. after investing * month they have refund rs.**/- after doing their tasks, they stops refund and it is ...
May 14, 2021 by SATHISH Kumar
Package not delivered (Printland) Open
I ordered ** customized pencils from printland on *rd may **** amounting to rs. *** which is still in a processing stage. I tried contacting the customer service but they never responded back and the order is still under processing Order id **...
May 14, 2021 by Bhavesh assudani
Package delivered and came wrong product (Meesho) Open
So I ordered this lehnga order no ********* and kept COD as payment option so this one guy came from Delhivery and delivered the parcel but with wrong product nothing as shown on the website and i took the parcel and did gpay to this delivery g...
May 14, 2021 by Neha Harsora
RADHE RENTAL PACKAGE NOT WORKING (Zee 5) Open
Team, this is to inform you that i already have a subscription of zee* premium. but was not able to play radhe movie. so i thought of getting rental of RS *** which i did but in * minutes it showed expired so i again got another rental of R...
May 14, 2021 by Rishi Sharma
Product Not Given after Purchased (mtcgame com) Open
I bought a product from the site called MTCgame.com where you can buy in-game diamonds etc. So I paid the sum of amount for the given product and they told me to wait for ** minutes so I waited, then they told me again to wait for ** hours that...
May 14, 2021 by Thimtha Ruwndar
Flipkart cancelled my order on delivery date before out of delivery and without my consent and witho (Samsung) Open
I was orderd samsung f** mobile on * may **** which price was ***** on sale period and i make payment by credit card and received instant ****rs discount so i brought phone at ***** rs. But on flipkart app order status not update after *may whi...
May 13, 2021 by Rakesh rathore
Incorrect Weight Disputes by Shiprocket Delhivery Courier Companu (Shiprocket) Open
Hi, we have a small business and work from home with mostly dependent on the courier. We have been facing issues with shiprocket and especially courier being sent via Delhivery wherein they come back after almost a month every time quoting disp...
May 13, 2021 by Vigyat Chadha
Tv panel issue (Mi tv 4 55 inches) Open
I bought Mi Tv * for an amount of **,***/- rupees on **th june **** from flipkart. And now there is a small hole on the panel today without any physical cause. I raised a complaint through Mi customer care but the brand says the panel has * yea...
May 13, 2021 by Sai Sudhakar Ananthabhotla
Package not delivered (Amazon India) Open
I have ordered a Godrej lock set on ** April,**** and on * may **** I got a message that your package is out for delivery. I waited till evening and then I called the delivery boy but his phone was engaged that day and he didn't respond.later t...
May 13, 2021 by Ritesh kumar
Money Refunds (Power Bank App) Open
I Have Submitted amount on Behalf of Razer pay in power bank. I Want my money back ...
May 13, 2021 by Sanjay Kumar Soni
Package not delivered (Myflower app) Open
I had ordered on **th May **** a combo pack worth rs ****/- from MyFlower app.com for same day delivery. But till date package is not delivered. After that day, I am continuously trying to contact them but no one responds to me neither refunds ...
May 13, 2021 by Shivani Nadkarni
Equipment not working properly (ECO MILK) Open
Sir mera dairy ka machine kharab ho gya tha or ye teen mahine ki warntee period mein tha. or maine ye equipment SHREE BALAJI DAIRY EQUIPMENTS ( N.H.-*, Gupta wali gali ke ander Behror, Alwar) Rajasthan se kharidi thi. Or ab main uske paas phi...
May 12, 2021 by Mahender Kumar Gurjar
Refund not received (Flipkart) Closed
He says my money is transferring in my bank account bt no money add in my bank account debit card ...
Nov 05, 2019 by Zoya
Wrong product received (Getsby com) Closed
I had ordered "jbl flip * Bluetooth speaker and TWS mini earpods" but I got another cheap company bad quality Bluetooth speaker and a single piece earpod of some cheap company which does not even switch on. Both products quality is shit. So I d...
Nov 05, 2019 by Steen Sebastian
Package not delivered (Vishnupriya boutique) Closed
I order a gown from them.. Payed rs. *** through gpay.. They told that the product will be delivered within *days I ordered on **th October.. Still now it's not delivered and what's app number they are not responding also...
Nov 05, 2019 by Radha Dayanand
Not received my money (Limeroad) Closed
I have returned the product kurta and plazo but they are saying they didn't get kurta only plazo they get . But I returned it properly may be someone has stolen in route , may be courier boy has taken . When I called them they are saying * tim...
Nov 05, 2019 by Anuradha Pandey
Fake product given (Getsby.in) Closed
I have ordered JBL charge * speaker on */**/** from getsby.in, On */**/**it was delivered and by opening the parcel the product I got was fully fake. It was not of JBL brand. They are making fool by keeping all combo prices and in return giving...
Nov 05, 2019 by Het Patel
Shoes not delivered ( 1roofshop) Closed
I had bought one pair of LED shoes at **** Rs from an instagram site named *roofshop which I found from quora. I was told that I will get it within *-* days as I had repeatedly told him that I will be out of town for *-* days...but I didn't rec...
Nov 05, 2019 by Arpita maitra
Package not delivered (Flipkart) Closed
Order ID - OD****************** This is my order I'd.i have ordered a product(wadrobe) of worth ****.i ordered it on oct ** **** .they said they 'll deliver it by Oct **rd ****.It's been many days.i have raised a complaint and no one resolved y...
Nov 05, 2019 by Angelica
Wrong item delivery (Wearitloud com) Closed
I have ordered for joggers but instead of that I got a white t shirt...
Nov 05, 2019 by Krithik
ITEM NOT DELIVERED (Assamclicks Com) Closed
I ORDERED ON **TH SEPT ****. WEBSITE SAID IT CAN DELAY SHIPPING BY ** DAYS. BUT TODAY IS *TH NOVEMBER ****. SELLER IS NOT REPLYING TO MESSAGES. INITIALLY HE SAID IT WILL DELIVERED AFTER DIWALI BUT AFTER THAT ALSO, HE HAS NOT DELIVERED....
Nov 05, 2019 by ANIMESH JAIN
In correct CIBIL reporting (Flipkart) Closed
Loan No -LINE************CF*K Date of transaction - ****-**-** I made a purchase on flipkart using the cardless credit option provided by flipkart. The purchase was made on **th July ****. I paid off the same in the following three months...
Nov 05, 2019 by Thampi Wilson
Microwave not installed (Flipcart) Closed
No follow up or resolution given by flipkart.. microwave was delivered on **st October ****, & till date , *th November '**, no sign of any SMS/ call to confirm installation info.. Horrible experience... On top of all the agony , flipkart helpl...
Nov 05, 2019 by Shubham Dhar
Package not delivered (NH8 Store) Closed
I have ordered * mobile covers from NH* store but there is no response from the store about my order. I tried alot to contact the nh* store by mails but there is no response. I had ordered it on **nd oct ****...
Nov 04, 2019 by Chotaliya Chirag
Wrong product delivered (Flipkart) Closed
I am order almond *** g and cachew *** g that's price is ***. he deliver *** g of date. I raise replacement issue he accept it but he deliver wrong product like back cover of mobile I am contact with customer care he is not reply any resolve of...
Nov 04, 2019 by Zeeshan Alam
Received single product instead of two (SquarePig.in) Closed
I ordered was two products I have received single one product and other one product are not delivered... Please kindly.. Return my product or refund my money ...
Nov 04, 2019 by Ayush verma
Received empty box (Snapdeal) Closed
Ordered men watch using snapdeal but after some days received the package but there is no watch on the box really bad experience...... lost my money and time snapdeal also not refund my money back plz sir kindly help me and refund my money ba...
Nov 04, 2019 by Manju
Package not delivered (Qsporty Com) Closed
I have ordered shoes on qsporty.com on **th October but till now it is showing that order is processing and I have not received it also....
Nov 04, 2019 by Abhishek Katyal
LESS QUANTITY DELIVERED AS PAID FOR (Amazon .in) Closed
I HAVE ORDERED AND PAID IN ADVANCE FOR QTY * NOS PerfectBlue Silk with Blouse Piece Saree (SilkiVariation_Red_Free) | B**N*D*VVH HOWEVER I HAVE BEEN DELIVERED ONLY QTY ** IE LESS QTY. KEPT ON WAITING FOR SECOND PACKAGE BUT STILL NOT GOT. AND...
Nov 04, 2019 by AMITA SAXENA
Package Not Delivered (killerstop com) Closed
I have not received my order. I have paid Rs*** through Razorpay....
Nov 04, 2019 by Shreekant
Product tracking not available (Myntra) Closed
My return item has been already been picked but myntra executive on **.**.**** but now they are not acknowledging the same. For the past two days, they are again and again sending me messages and mailers to inquire from me then when they can pi...
Nov 04, 2019 by Ankita Garg
Wrong item recieved (Stylehunt ) Closed
I ordered a piece of * shirts of koutons brand and what i recieved are three used shirts...
Nov 04, 2019 by AJIT SINGH
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's