E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Blue star Worst Ac service (Blue Star Advisory Private Limited) Open
I bought a Blue star AC just * and half years back. And there was no cooling effect I raised a complaint on Feb * that there is no cooling effect on AC. On Feb * th a person from VCK enterprises Blue star dealer came and said the issue is that...
May 09, 2021 by Alagammai
Home interior faulty and damaged installation (Homzinterio SELECT HOME INTERIOR DESIGNERS PRIVATE LIMITED) Open
I had availed their services to do interiors of my house. Within three months of completing the work, the granite slab in the utility area got cracked and broke into two pieces (image attached). Their contract clearly states that modular fitmen...
May 09, 2021 by Jaideep Banerjee
BIRTHDAY CAKE NOT DELIVERED (Winni bakery cakes and flowers) Open
Birthday cake ordered, payment made online, but cake not delivered. Customer care doesn't pick call. Sent email also, no response. Tried many times to connect to customer care number, they don't pick call. Tried the app also, the chat servi...
May 09, 2021 by Siddhartha Roy
Package not delivered (Theclothero in) Open
I had placed an order on the **th of august **** for *** rupees and haven’t received any updates till today and it’s *th may ****. I did not know who to reach out to and found this website. Please help me get my money back...
May 09, 2021 by Aarthi N
Bharathi cement 53 Grade quality issue (Bharathi Cement Corporation Private Limited) Open
i was purchased bharathi cement ** Grade cement bags for slads when dated **.**.**** i will start slab work the cement is pasted like laddu type evrey mixxed millar times i will loss of my slab quality i was purchased total *** Bags.location Me...
May 09, 2021 by bhanu kumar
Package wrong delivered (Shulabha creative) Open
We have received dress material instead of readymade dress wrong parcel delivered. Package contains cheap quality material....
May 08, 2021 by Zainab Sahil Paik
Not ordered but shipment came and money taken by delivery boy (Meesho) Open
We have not ordered anything from meesho but one parcel came on my husband name and money been taken from me for the parcel . Please take out the parcel from me and return back my money . It was not ordered by me ...
May 08, 2021 by Nama Rudrani
Spam Calls (Medlife) Open
I have registered on medlife in Dec ****. From last few months, i’m getting spam calls from medlife. I have emailed them many times to not to call me and unsubscribe my number. I have contacted them on twitter also but still i’m receiving c...
May 08, 2021 by Dipanshu Dhingra
Received wrong local product (Flipkart) Open
I ordered realme air buds * white color on flipkart on ** April and got it delivered on ** April but when I opened it a local cheap company product was there in original packaging of realme buds box and packaging of realme box was teared so I ...
May 08, 2021 by Vikas kkumar singh
HP Laptop Faulty Pcs and Improper Service (Hewlett Packard Enterprise India Private Limited) Open
I have purchased HP laptop from Amazon.in Laptop Purchase date:- ** Oct **** Laptop Delivery date :- * Nov **** approx. Laptop was delivered to my brother place and he brought me laptop on ** Nov after diwali. I started using laptop on **...
May 08, 2021 by Vivek Vijaykumar Oswal
Facebook ID and linked Instagram disabled post hacking (Instagram) Open
Hello, I am Ocean Thakur and I had create your account on Instagram named oceanthakur. My account was linked to the Facebook account where in I used to do ads, for business as well as which purpose. I used to pay Facebook for that . On ** Apr...
May 08, 2021 by Ocean Thakur
Item not delivered Ordered months back (Tkameez) Open
I ordered few items from T-Kameez, After I cancelled the order I haven't received my refund. Order id : TK*******...
May 07, 2021 by Anurag Gupta
Domino s breaking Covid protocols spreading Covid (Domino S India) Open
On **th April, **** when I visited Dominos restaurant in Uttarpara, Hooghly, WB. I have noticed no one of their employees are following any covid protocols - from no masking to no cleaning/sanitization. So I have lodged a complaint with them w...
May 07, 2021 by Sankar Biswas
Items missing in box (Flipkart) Open
I lost my **** rs money which I paid for product but I didn't receive. Hence I requested to send me missing product or refund money. However, in instead of refund/resending of products which are missing in my order. My account has been blocked...
May 07, 2021 by Sreelakshmi
Corporate Bullying Rent to own policy (Rentomojo) Open
I rented the cell phone product under the policy of rent to own by the company in Feb ****. This particular products market price at that time was about ***** rupees and I was supposed to own it after a period of ** months as per my subscriptio...
May 07, 2021 by Prince Awana
Fraud by Eureka Forbes Company (Eureka Forbes Aquaguard ) Open
I Had Purchased * Years Annual Maintenance Contract Of Aquaguard RO Enhance For Rupees ****. * Months Are Still Left For The Completion Of AMC. For more than one month My RO Is Not Working And Also There Is No Positive Response From Customer Ca...
May 07, 2021 by Kamlesh Singh
Incorrect order delivered and No proper response from Swiggy support (Swiggy) Open
I have Ordered * Chocolate Mousse Bomb Pastries From Karachi Bakery Costing Rs. ***.**/- But Received * Other dIfferent Pastries. (order NO. #************) Immediately, I have Contacted Swiggy Customer Support For the Replacement Of The Pr...
May 07, 2021 by LAVANYA
DIVYA IMAGING CENTRE PATAMATA VIJAYAWADA ANDHRA PRADESH (DIVYA IMAGING CENTRE PATAMATA VIJAYAWADA ANDHRA PRADESH ) Open
Sir/Madam, please do the needful, as u know this is a pandemic time, due to ill health i took my mother for HRCT-test in an emergency state condition. For the test they have taken **** rupees of money from us as there was no card transfer fa...
May 06, 2021 by FEROZ KHAN
Product Not Delivered (Banjarafab) Open
Order#**** (April **, ****) Product XNike Max *** SE White Navy Blue Unisex Running Shoes Qty: * Price Rs.***.** + Tax Rs.**.** Total Amount Rs.***.** I only received an email confirmation for the order placed on April **, **** from email i...
May 06, 2021 by Harish Karki
Shipped inferior and a different order (Myflower app) Open
Had ordered bouquet of flowers from myflower app and they delivered less quality and damaged flowers also they bluntly said over the call after I had raised the complaint that we do not have the fillers which is a bunch flowers that’s used ...
May 06, 2021 by Mithilesh pillai
Online fraud by Qsporty (qsporty) Closed
I have order to my shoes payment to *** rs and order confirm to qsporty cus care to call to qsporty send to me msg and send to qsporty back send msg to account to amount deducted ***** ...
Nov 02, 2019 by Warishusen moda
Cancellation and refund (Policy Bazaar) Closed
Car insurance policy got cancelled but the refund was not given. ...
Nov 02, 2019 by Garvit Mathur
Tickets not booked but money debited (BookMyShow India) Closed
I booked a ticket today, money debited but ticket not booked, refund my money. ...
Nov 02, 2019 by Siddu
PACKAGE NOT DELIVERED NOR GET REFUND (Meesho App) Closed
I have ordered kids clothing set on **th sept. And still its not delivered. Several times we have called to customer care but didn't find any solution. They arr not cancelling the order nor delivering. I have already paid the full amount. Or...
Nov 02, 2019 by Vaishali Gurav
Phoneskart mobile problem (Phoneskart) Closed
I have ordered Speria P** pro *.**,*gb ram,** gb internal memory with triple camera through Phoneskart. I have received china phone on **/**/** ¬ match with my order.& not in working condition. It is scrap one.So I sent email to support@Pho...
Nov 02, 2019 by Kandasami Gopal
Package not delivered (Shoopkaart.com) Closed
Please help me to refund my money back. Aap hamare help kariye ham aapki fee jaroor pay karenge...
Nov 02, 2019 by AJAY SINGH BAGHEL
Damaged furniture received (Sunrise International Limited) Closed
I got a damaged cabinet from sunrise international furniture or as they sell online https://thetimberguy.com/. The cabinet is badly damaged with a crack on it. On raising the issue I was told to get a carpenter and they would send some material...
Nov 02, 2019 by Karm chawla
Fake watch delivered (Flipkart) Closed
I purchased an Apple watch series * on *th Oct in big billion sale on Flipkart(Order Id: OD******************) by a Seller SuperComNet and it was delivered to me on *th Oct. But when I unboxed the packet no Apple watch was there. Instead of tha...
Nov 02, 2019 by AMAN VERMA
Package not yet dispatched (Amazon .in) Closed
Article under confirmed ordered placed on **/**/** for delivery to my location scheduled on *th Oct is still shown as not yet dispatched despite the matter being dealt by executive customer relation for the last ** days and not receiving any ...
Nov 01, 2019 by KANAV AGGARWAL
Faulty product received (Flipkart) Closed
My order Id: order id: OD******************. I received this order (OPPO K* phone) on * Oct ****. I found that there is focus problem in its camera. I went to OPPO service center for this issue but they said that you have to contact Flipkart fo...
Nov 01, 2019 by Sonu rajput
Package cancel but refund not received (Samsung A70) Closed
I order product samsung A** from flipkart. they cancel my refund was noy received. Today * days completed from refund promise date. but refund not received. ...
Nov 01, 2019 by Pankaj Tiwari
Customised and packed (Uber Eats India) Closed
I please an order on Uber eats what the customised the order and send it to me and ID they took so much time of mind to get explanation about what happened in all even after I was getting late for dinner but they don't want that we should take ...
Nov 01, 2019 by Anup n jashnani
Product not delivered (Fashion friends) Closed
I ordered a bag from a Instagram shopping website but didn't received. Then I asked him about the product but he didn't reply and block me ....
Nov 01, 2019 by Vansh sandhir
Package not delivered (Womenclothestudio com) Closed
I have ordered my product in womenclothestudio on ** the oct but I didn't received any product, yet so please can I get refund of total money ***....
Nov 01, 2019 by Srisravya
Product not delievered (Smartfashiongirl.com) Closed
I ordered one dress on **august**** and paid amount through net banking, they sent me confirmation of my order also,and delivers within**days ,but till now i didn't receive my order nor my amount, i sent them to mail but no reply from them als...
Nov 01, 2019 by Pulipati usha
Package not delevered (Fashion Panda) Closed
I had ordered jacket hoodie pant shoes of total ₹****.** by pre payment at that time order is successful but after *-* days they told that order is cancelled but I had ordered correctly without any mistakes.when I called them they did not r...
Nov 01, 2019 by Mohammed Musharraf Khan
Order Cancelled by Flipcart (Flipkart) Closed
I ordered a laptop from Flipkart on **th Sept ****. After several calls and raising issues, my order isn't delivered even after ** days. And the worst part is that they directly cancelled my order without any prior intimation stating stock is o...
Nov 01, 2019 by Sritha Reddy
Wrong product received (Klickiii) Closed
I had order a titan anolog white dial women watch but didn't receive the product as specific. Received fastrak watch instead. ...
Nov 01, 2019 by Hazel Rodrigues
Order not received but money charged (Zomato) Closed
Yesterday I had order Pizza's (food) from Zomato (Dominos Piazza) * Set Total Rs.****/- * Set Total Rs.****/- Two sms receive from my Bank ( Amount debited two times) * Set (Order) received but another not received & amount also dedu...
Nov 01, 2019 by Datta Jagdale
Swiggy did not provide refund for missing item (Swiggy) Closed
I placed a order, however received it with missing items, Swiggy offered me ** rs discount coupon, however If I use that coupon I am not able to use other coupons which provides more saving. Hence ** rs coupon is of no use. When contacted swigg...
Nov 01, 2019 by Pankaj Chaudhari
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's