Meesho
- Gross mispractice by meesho by delivery of wrong product and not availing facility of return and ref Open
Amruta Dhondiram Jadhav filed this complaint against Meesho on May 15, 2021
I am working as a reseller by using meesho.I ordered lehenga for my customer on **th May,****.My customer received old and used tored saree instead of lehenga on **th May,**** by courier service named of XpressBees at Pune. My customer paid Rs.****/-. For puting order for return, there is no option of return in the order section of meesho app.There is neither displaying tracking link nor updated status of delivery.It is showing that expected delivery date is **June,****.Then here question arises that how the delivery took place by XpressBees on customer's address within * days of order? The screenshot of this information I attached below.I sent mail to helpmeesho@gmail.com and support@meesho.com but replied with we are not active on email and not provided any contact or resolution.
Please look into this matter refund customer's money Rs.****/- which is huge amount to a common men like us.Both customer and me have greatly disappointed.
Following are the details of the above mentioned order:
*.Order no.*********
*.Tracking ID as per displayed on delivered parcel.*************
I hereby attaching following documents:
*.Images of received wrong product
*.screenshot of status of order in order section
*.screenshot of message to customer about delivery
*.Purchase invoice of the order
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Meesho
Resolved
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PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
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