E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Old stock good has been delivered by Zomato cooked by the restuarant named id (Zomato) Open
Zomato executive named Abhishek Kumar rudr have asked me to rate the restaurant instead of solving the issue and the food was like it was old stock and was stinking as I said this to the Zomato executive he simply said that we aren't responsibl...
May 04, 2022 by Rahul Jain
Flipkart Received damaged Iphone 12 mini on (Flipkart) Open
I ordered an Iphone ** mini on April **th through Flipkart quick. After i received the order, I saw that the screen had a deep scratch and I immediately raised a return request. My return was approved and the product had to be picked up on Apri...
May 04, 2022 by Furqan Khan
Online course payment is not refunded (British school of language) Open
I wanted to take a english course online, so I paid *,***/- rs for it on *st of May ****. I took first class on *rd May **** and realised that the service is really bad. I asked them to switch me to a course of personal trainer with * month val...
May 04, 2022 by Chetan P Jain
Refund not received (Amazon India) Open
I am writing this mail to you after giving enough time and numerous follow-ups with customer support and social media team, whereas still my issue has not been resolved. I want to escalate the issue to you and expecting refund of Rs ***** on p...
May 04, 2022 by Zeeshan Bari
ONLINE SHOPPING FRAUD (Mb Factory Outlet) Open
A home retailer named LAKSHMI CHOUDHARY from Guntur had sent her men's apparel catalogue to me via WhatsApp on **th of April **** and she said that it was their stock clearance sale. I had gone through the models and thought of ordering a few i...
May 04, 2022 by CHEBIYYAM SRIPADA VALLABHA
Given an inappropriate item instead of ordered one (Amazon) Open
Respected voxya team, Recently i purchased a phone holder on **th of april of "AMKETTE," brand which was of cost *** ,with order id ***-*******-******* This parcel is delivered today on *rd of may. My issue is,i am not given the product;...
May 04, 2022 by Ajay kumar
Refund and cancellation of emi (Lido Learning) Open
I have enrolled my daughter to lido learning, they have made false promises of a refund if we want to cancel. almost *months has been completed and refund is not credited. ...
May 04, 2022 by Jay prakash kumar
Received an improper product from amazon (Amazon.in) Open
Respected voxya team, Recently i purchased a mass gainer on **th of april of "MUSCLEBLAZE," brand which was of cost **** ,with order id ***-*******-*******. This parcel is delivered today on **th of april. My issue is,i am not given the...
May 03, 2022 by Shivam
Package not delivered then also showing delivered (Amazon 00) Open
I ordered grocery product on Amazon on date **april suddenly on **april it's showing delivered but haven't received any delivery form Amazon. Everytime I contacted Amazon customer service they told me wait only they don't having tracking detail...
May 03, 2022 by omprakash jogdankar
ONSITEGO IS A TOTAL FRAUD COMPANY (Onsitego) Open
Sr. No.: ******-****** Two nos. Hitachi Split ACs Jet Cleaned by Abhishek of ONSITEGO on **th of March. Both the ACs are not cooling AT ALL after the Jet servicing done by your company. No respect for customers. Worst Fraud company. The...
May 03, 2022 by Samir Garg
Package delivered with wrongs parts to assemble (Small boy toys company) Open
I have ordered SBT ***- BMW *X* Battery Jeep ride on in small boy toys and received the product, when i tried to assemble the product the wheels were not fitting into the shaft.,I tried contacting them through email they asked me contact via wh...
May 03, 2022 by Melwyn Thomas
I asked Dell to replace a part of my laptop which I purchased a month ago but they didn t came to re (Dell Technologies) Open
I purchased a Dell laptop (Inspiron ******) on *th March-**** and just after a month it's screen part causing problem while opening the laptop and I reported the issue to Dell on **-April-**** with all pictures of the product. they said they wi...
May 03, 2022 by Aditya Sharma
ChocoTown Fraud website (Chocotown in) Open
I have ordered Hershey's Nuggets Assortment Chocolate Family Pack, ***gm (Imported) X * Qty. on **th April. From then I see multiple attempts made by courier company and cancelled pickup. I tried reaching support on call and email id provided. ...
May 03, 2022 by Sreekiran
Fraud by New Kitchen Gallery Purulia (New Kitchen Gallery) Open
The New Kitchen Gallery tricked me to making Kutchina Modular Kitchen. Below are the points for which I feel cheated. *. Delivery was late - They promised to deliver by Sep **th and completed the job in November as they undertook another pr...
May 02, 2022 by Tushar Kanti
Delayed delivery and arrogant behavior (Reliance Digital) Open
Hello this is Dr bharath kumar...I have purchased lg *.*ton ac on **th April **** from near by reliance digital store .on a commitment basis of next day delivery before *pm by sales person hari and venu....but they failed to do so and delivered...
May 02, 2022 by Bharaththangellapally
Meesho Stratch Card won Fraud (Meesho App) Open
I reveiced stratch card from meesho where I won ** lakh ** thousand. After filling form for general details like name etc. I keep getting messages from the guy for deposits. The amount of deposits keep getting higher so I decided to cancel the ...
May 02, 2022 by Vatsala Jain
Overcharging by shiprocket for fake weight discrepancy (Bigfoot Retail Solution Pvt Ltd) Open
Bigfoot Retail Solution Pvt. Ltd. runs a Software as a Service (SaaS) platform called Shiprocket. Shiprocket is logisitics aggregator for ecoomerce merchants. My company regularly did multiple shipments per day using Shiprocket. We took deliv...
May 02, 2022 by Chirag Vikram Vora
Price surge after booking (Hyundai Motors India Limited) Open
We booked Grand I** Nios Asta Amt on ** April (Saturday) in the name of my husband Vivek Agarwal by paying the booking amount and submitting all relevant documents like identity card, address proof, salary slips (for availing corporate discount...
May 02, 2022 by Richa Saraf
No internet connection (COMWAY FIBER BROADBAND) Open
Since from last week internet is not working so many times I call him sending a mail still no response can u help...
May 02, 2022 by Lovepreet singh
Blocked me from Instagram after receiving payment (shoes hub) Open
I ordered a pair of shoes on Instagram from this site with insta id __shoes.hub__ They had prepaid policy. I paid full amount. After few days when I asked them for update they blocked my account. I tried to message on their whatsapp but they ...
May 02, 2022 by Chitranshi Tiwari
No status on order (Liveyourownstyle Co In) Closed
Below is the message which I have recieved after I have ordered resistant band Hi Sumit, thanks for your purchase of Rs. ***.** from liveownstyle! We'll notify you when it ships. View order (#*****): https://liveyourownstyle.co.in/********...
Jul 21, 2020 by Sumit Bansal
Wrong product delivered (NA) Closed
I ordered other lingerie they delivered other size was also wrong....
Jul 21, 2020 by Shruti Bhargava
Incorrect Product (Pepperfry) Closed
I ordered a wall art from Pepperfry I wasn't there in town so I let me neighbour collect my package. When I returned home to check the product to see it was totally different from what I ordered.i asked for a replacement of the product they say...
Jul 21, 2020 by Akshaykumar Akkinapally
Refund not being provided (Amazon) Closed
The issue that I have experienced was: I brought Benq make projector costing ***** INR on **.**.**** on amazon, i made payment through ICICI bank credit card (* months-EMI basis). However i did not like the quality of the projector and returned...
Jul 21, 2020 by Ashwani Kumar
Didn t received any confirmation (Bulk mm) Closed
I ordered a hoodie on **/**/** my order number is #*****. Did the payment also. I haven't received any conformation yet from the company and didn't received parcel also which was mentioned to be delivered in *-* days. ...
Jul 21, 2020 by Kirti das
Product not delivered (Flipkart) Closed
I ordered one table from flipkart. Its was supposed to be delivered on a particular date but when I checked on their website after some days there is not much information about the product tracking. When I called there customer care that is als...
Jul 21, 2020 by Anshu
Wrong product was received (Ruhela traders ) Closed
Sir/Mam I will received wrong items from Ruhela Traders Mrp of ****/-. I ordered from Instagram Ads date **july **** and i received my order from bluedart date **July ****. Blue dart id is *********** . I ordered a combo offer of noise Bluetoo...
Jul 21, 2020 by Sahil ji
Refund not credited (Myntra) Closed
After repeatedly requesting Myntra to send their products in better packaging and still receiving damaged products (thrice) i decided that i no longer wanted to shop from them and just wanted a refund. One of the three damaged products that i r...
Jul 21, 2020 by Aneeqa
Colive deposit amount NOT refunded (Colive) Closed
I booked a property in Colive with reservation amount of Rs. *****. They promised to refund the deposit amount if I cannot move in. Then I couldn't move in because of lockdown and since then I have been trying to get in touch with the person wh...
Jul 21, 2020 by Aparajita Das
Order not delivered and during cancellation no payment refunded (www streetstyle in) Closed
I ordered two items that is earbuds and sports smart watch on the website www.wear-your-style.in. I placed the order on **/**/**** and it was confirmed by making the payment in advance. It should have been reached to me but I didn't recieve it ...
Jul 21, 2020 by Aakif Mohammad
Product not delivered from Stylofebric in (Stylofebric In) Closed
I have bought one dress through Gpay from Stylofebric.in on *nd July and received order confirmation in my mail. Also to be noted there was no COD option available in the website. On *nd July I tried to track the product but did not get any op...
Jul 21, 2020 by Ipsita Mukherjee
I ordered one item in ease cart Payment also done I got a confirmation massage But the product no (Ease Cart ) Closed
Ease Cart ...
Jul 21, 2020 by Thrishna.L
Wrong item delivered (Flipkart) Closed
Ordered Coirfitsofa cum bed order id ******************.But was delivered a mattress .Sent photos of item .But customer support always shows that issue is resolved with out actually giving any reasons.Customer support never call back....
Jul 21, 2020 by anilraj
Refund NOT received (Tatacliq) Closed
I had ordered * pairs of shoes on the Tata CliQ app.. Initially, they showed, that all was in stock and accepted the payment. After * days, they send me a notification by email, stating that, one of the shoes is not in stock and that , that a...
Jul 21, 2020 by Dr. Sundararaman Balasubramaniam
Didnt received the order (Myntra) Closed
I placed a order on **/*/****, the estimated arrival date is **/*/****, today date is **/*/****, still now i didnt get my product and its didnt get shipped yet. I am contacting customer service but they are saying that we are making a complaint...
Jul 21, 2020 by N.v.v. Pavan Siva Ram
Received second hand watch and denied for return (Cloudtail India Private Limited) Closed
I ordered the smart watch of sonata on **th july **** from amazon . i received the order on **th july and received watch was second hand and seem local .. then i put a return request on same day i.e **th july **** but till now they denied for r...
Jul 21, 2020 by Harpreet Kaur
Return (Kapdabazaar ) Closed
The product you have sent is fake and i want to return that product ...
Jul 21, 2020 by Janvi chhabda
Wrong product delivered twice (The Rocks India Private Limited) Closed
I have been delivered wrong product twice.there is no one pick the return also. Very waste service...
Jul 21, 2020 by Audis Vivian
Money debited product not delivered and phone number of customer care is switched off (Menserode com) Closed
Had placed an order with menserode.com on ** June **** . Money debited from my account . Sent an email ,not responding . Customer care phone number is switched off ...
Jul 21, 2020 by Gurdish Dhillon
Online froud (instylehere com) Closed
Payment done by card.. no confirmation about booking.. no reply for messages.. and blocked when ask for refund or delivery....
Jul 21, 2020 by Kz
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's