E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package refund not received (Myntra) Open
I returned joggers HRX by Hrithik Roshan on **-Mar-****. The item was picked up on **-Mar-**** by Myntra pickup agent with * other items. I didn’t receive the refund for particular one item after the pickup till date. Myntra is refusing to pa...
Apr 22, 2022 by Jyoti Nailwal
Items missing and spilled (Zomato) Open
* times this is happened that items were missing from the package nd food was spilled brutally and when I drop mail to Zomato there was a casual reply that from future this will not happen again my is stuck with them they are just scammers no c...
Apr 22, 2022 by RAJBIR SINGH
Society s corpus has been used without keeping it in a fixed deposit (Amit Enterprises Housing Limited) Open
Amit enterprises housing limited suddenly stopped maintenance of Astonia Royale in March **** citing ‘Funds exhausted’ . We are not provided with amenities promised in agreements dated ****. Our cooperative housing societies are not forme...
Apr 22, 2022 by Astonia Royale Cooperative Housing Societies Federation Limited
Poor Quality of Construction and Significant Damages within a month (Individual Contractor Mr Perumal) Open
During the first week of September ****, we had issued a verbal “Construction Labour Contract” to Mr. Perumal (Mob: +** ***** *****, +** ***** *****) residing in Chunchghatta area, to build an extended accommodation for personal purposes on...
Apr 21, 2022 by H P RAGHAVENDRA PRASAD
Refund not credited been over 3 months (Yaarii Digital Integrated Services Limited) Open
I placed a return request on ** January **** but still the refund hasn't been credited in the account. Return Request Inbox Yaari <noreply@yaari.shop> Jan **, ****, *:** PM Hello Aakash Chaudhari , We have received your return re...
Apr 21, 2022 by Aakash Chaudhari
Wrong Product Delivered Refund Denied (Flipkart.com) Open
I ordered a Redmi Note ** on *th April **** (Order id OD******************). Upon delivery I received a Redmi * Pro. I put up a return request, provided all the necessary documents such as id proof, product images and a consent form for filing ...
Apr 21, 2022 by Shachi Singh
Broken washbasins and pots (Hindware) Open
Since taking of possession of flat in **** all the wash basins and pots of all eight flats started getting cracks and getting broken complaint lodged by builder NForce Valencia and flat owners through email and phone calls many many times .P...
Apr 21, 2022 by Richard Mascarenhas
Delay in car repair (Volkswagen India Private Limited) Open
This complain is regarding the Volkswagen polo which was given for the internal wiring repair to phoenix cars India Pvt Ltd(Authorised Volkswagen service center) in kannur district of Kerala and paid advance amount of rs **,*** on **st Jan ***...
Apr 20, 2022 by Mohammed Jabir MP
Fack Cashback offer by Lotus Electronics Store at Jail Road Raipur (Lotus Electronics) Open
The sales personnel told me I'll get *.*% to **% cashback on IFB washing machine on the HDFC debit card EMI offer. And the cashback will be given after ** days. And it is been more than *** days and cashback has not yet been received. And not t...
Apr 20, 2022 by Jim Arthur Isaac
Refund not being given (Flipkart) Open
I ordered a TV console unit (furniture) “ THE ATTIC Solid Wood TV Entertainment Unit” from Flipkart on **-Apr-****. It was informed to me that delivery of product would be on **-Apr-****. I got notification that product is shipped on **...
Apr 20, 2022 by SaiPrasad Kolluri Venkata Sesha
Twills does not refund my money (Twills Clothing Private Limited) Open
I had ordered from Twills and later exchanged it due to some size issue. The returned product was delivered to them on **th April ****. Since that, I am repeatedly asking them to process the exchange or return my money. They categorically say t...
Apr 20, 2022 by BIKASH PANIGRAHI
Order not received (Handmadeloveby tanya) Open
I ordered saree blouse and scrunchies from handmade love by tanya on **th march **** and paid amount of rs. ****.**/- online via Google pay and they did not sent a single product from my order and later on on **th April they have sent me f...
Apr 20, 2022 by Shraddha Giri
Cancellation of a course (Simplilearn) Open
While purchasing the * courses simplilearn never told me the refund policies, i have attended only * class of * course and i have paid EMIs of * months , i am having financial problem, i have contacted multiple times for cancellation but their ...
Apr 20, 2022 by Abhishek kumar Guha
Crypto currency (genesis cloud mining) Open
online crypto scam: Dear team i had done few transaction with genesis cloud mining first two transactions was successfully done he targeted me for the bigger value amount . Telegram id:@Alex_CTO he is the person ...
Apr 20, 2022 by K.M.lalithkumar
Refund not made even after (Flipkart) Open
I have placed an order worth Rs ****/- on Flipkart on ** Mar ****, for which amount was debited twice. I was trying to followup with customer service since then. They just take details and then nothing happens. They Just call and ask for paymen...
Apr 20, 2022 by Vamsi Latha
Duped by Mnchub com and scammed 2 5 lakhs in name of job Reliance jio (mnchub com) Open
I was approached by some Vikram Rathore from Mnchub.com on **th Jan ** and got me registered for *.* k and promised me immediate interview with Reliance jio for Project manager position in Kolkata. Subsequently on next day I was called by Praka...
Apr 19, 2022 by Sudipta Brahma
REFUND NOT DONE (DIVI CREATIONS Jewellery Dealer and Exporter in Malad Mumbai) Open
To Voxya Team I am Annie. I’m running a small scale jewellery retail business in Chennai. It’s is usual that I get jewellery in bulk from dealers and manufacturers around India. And that is how I came across a jewellery page in instagram n...
Apr 19, 2022 by Annie
Job not provided after taking money (Info jobssroot com) Open
HR people had contacted me end of August** and arrange a interview through Skype and selected phase * and also arranged second interview with in week. Selected and taken the money for this. Till now no offer got and lost the money. ...
Apr 19, 2022 by Tapan saha
Warranty not getting served (Jabra) Open
It's been two months since I had asked for an Jabra elite active **t replacement within warranty period from Jabra Pro connect. It has not yet being replaced. As asked by the manufacturer I had couriered the product to F*service center. I had r...
Apr 19, 2022 by Jitheesh S Khan
Package not delivered (Nykaa Fashion) Open
I ordered a shirt with Nykaa Fashion on their website on *th of April I was promised delivery on **th of April initially and then when the product didn't arrive they wither the information about the shirt from the orders section. On emailing y...
Apr 18, 2022 by Gail Fernandes
Wrong parcel with correct item labell (Ourstylezone) Closed
I have ordered a jum shoot two three days back and I have conformed my order...it was COD.... Today I received my item with labelled jum shoot on the cover but inside of the parcel some other item...
Jul 16, 2020 by Amitha
Order not delivered after estimated time (Tata Cliq) Closed
I had placed order on ** Jun **** and it to be delivered by ** July (long time in compare to other site), however I came in que as thought we should follow Swadeshi but I am still waiting for its delivery. Also, I have already paid for this on...
Jul 16, 2020 by Sarvesh kumar
Wrong product shipped via nonstopwears com (Nonstopwears ) Closed
We have ordered , a pair of night suits fromnonstopwears.com. What we got is a saree. We have done the prepaid payment. Now there is no way to contact website....
Jul 16, 2020 by Geetika Arora
Return pickup delayed by a month (Flipkart) Closed
I ordered a dumbel set from Flipkart on **th May ****. It got delivered very late. i.e. **th June ****. And when I checked the product, it was not what I have delivered. I ordered rubber dumbells but received PVC dumbells that too a damaged p...
Jul 16, 2020 by Dipanshu Piplani
Signed me out of my account and want my refund back (Amazon .in) Closed
they signed me out of my amazon account and now i am not able to access it and they took the package back and now they wont refund me back.Its been *-* weeks now please help me.I am attachind a evidence of me accessing the account before and it...
Jul 16, 2020 by Dhruv Baisoya
No cancellation and no refund (Flipkart) Closed
I ordered a Motorola TV(**') from #Flipkart on *th June(****) and got it delivered on **th June(****). The technician arrived the same day, he opened the box and tv was broken inside. He placed the replacement request through his phone. Toda...
Jul 16, 2020 by Aman Amrit
My drone not delivered (Quentcot Online) Closed
I ordered my drone on quentcot. It costs about ****.i paid it online. But i didn't receive my product From: Quent Cot <info@quentcot.online> Date: Sun, ** Mar, ****, *:** PM Subject: Order #**** confirmed To: <vickramv...
Jul 16, 2020 by VICKRAM VICKY
Package not delivered (Stylofebric in) Closed
I ordered a package on **th June , **** . have not received the package nor any communication. Ithis site is a scam...
Jul 16, 2020 by Anchal Tibrewal
Non delivery of order (Grofers) Closed
I placed an order with Growers on **th June ****, and since then the order has not been delivered yet. * times the order has been rescheduled by Grocers without informing me, and every time I escalate this and raise a complaint I am given assur...
Jul 16, 2020 by Anmol Jain
Package not delivered (Stylofebric) Closed
I had placed my order on **th June. It's been more than * weeks I have not recieved my order yet. They are not replying to my mails and I am not able to reach out to them through their contact number....
Jul 16, 2020 by AYUSHI VERMA
Missing Product (Myntra Company) Closed
I ordered a "Vishudh Women Teal & Gold-Toned Self Design Kurta with Trousers" pertaining to the order number *******-*******-*******, on **th june ****, the ordered has been delivered on **th june ****, but received only trouser in packet, kurt...
Jul 16, 2020 by Ayesha Parveen
Replacement product not depivered (Boat Rockerzz) Closed
I had isuued for a replacement of my boat rockerz *** , They emssaged me that they shipped The replacement unit but i never got it My ticket number is ******* Its been more than a month now since i got the message No response from boa...
Jul 16, 2020 by Prem vishnu
Order not delivered (Nurserylive.com) Closed
I had ordered some seeds and grow bags from the site on * July It’s been so many days and I haven’t got any product delivered nor I have received any reason for such delay . Till yesterday, the status was ‘processing’, but now I am n...
Jul 16, 2020 by Richa Sharma
I made payment but No tracking ID till yet (LYOS live your own style) Closed
I had ordered LYOS resistance band . I did not receive any tracking Id yet. Money got deducted and packege is not yet delivered.......
Jul 16, 2020 by Piyush Shah
I got wrong order of cheap quality and quantity is 1 instead of 2 (sukhtams in) Closed
i ordered * lingrie set from sukhtams.in site . on july ** - **** i recieved my order and when i checked my order it was completely diffrent from which i ordered even i payed for * lingrie sets but recieved one only which is different so want t...
Jul 16, 2020 by pooja malik
Fraudly sell extend warranty (Samsung) Closed
I have purchased Samsung note ** cost of Rs. ***** on * SEP ****. Unfortunately mobile got damaged on ** SEP **** . I asked for insurance but when I went to claim they told me that u have not taken insurance u have taken extended warranty and ...
Jul 16, 2020 by Sohny
Didn t get uc (Pubg mobile) Closed
Yesterday i pay *** for uc .... money is deducted from my acc but not get uc ..i want my money back...
Jul 16, 2020 by Amit kumar
OLX Scammer Took my money but did not give device (Individual seller in OLX ) Closed
Hi team, I would like to inform on a fraud seller who had taken money from me offline and had not sent the device. The post is as followed - I've found this on #OLX. What do you think? Fiio x* iPod www.olx.in/item/fiio-x*-ipod-iid-***...
Jul 16, 2020 by Salil Shekharan
Package not delivered (Stylofebric com) Closed
I ordered a product on this website last month. Online payment was the only option so I did that too. After half a month I didn't receive any details about the order so I sent them an email , for which I received that it was delayed due to covi...
Jul 16, 2020 by Rukmani
Ordered on June but not received the package (Bulkmm) Closed
It's almost above ** days didn't get any msg or notification regarding package...
Jul 16, 2020 by Radhika Chhetri
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's