MEESHO PAYMENTS PRIVATE LIMITED
- Cant pick up my product Closed
DEVANK RAJPUT filed this complaint against MEESHO PAYMENTS PRIVATE LIMITED on Sep 01, 2023
[Devank Rajput]
[Your Contact Information]
[**/September/****]
Customer Support Team
Meshoo Application
[Village-Ranawali,post-Raja ka tajpur, district- bijnor ]
[Bijnor, Uttar pradesh, ******]
Subject: Complaint Regarding Product Return Issue
Dear Customer Support Team,
I hope this email finds you well. I am writing to express my frustration and disappointment regarding the recent experience I had with the Meshoo application in regards to returning a product. I would like to bring to your attention the difficulties I encountered while attempting to initiate a product return through the app.
Order Details:
Order Number:[************]
Product Name: [Wild Stone CODE Hair Serum
For Men Pack of * (**ml
Each) - Free Size]
Date of Purchase: [**-**-**** **:**:**]
I had purchased the above-mentioned product through the Meshoo application on [**-**-****]. Unfortunately, the product I received did not meet my expectations due to [briefly explain the reason for the return, e.g., defects, wrong item, etc.].
However, upon trying to initiate a return through the app, I encountered several challenges:
*. **Lack of Return Option:** Despite searching through the app's settings and help sections, I was unable to locate a clear and straightforward option to initiate a return for the product.
*. **Inaccessible Customer Support:** The contact information provided in the app's support section appeared to be outdated or incorrect, making it difficult for me to reach out for assistance.
*. **Confusing User Interface:** The app's user interface for initiating returns was not intuitive, and the process was unnecessarily convoluted.
I believe that a user-friendly and efficient return process is essential for customer satisfaction and retention. Unfortunately, my experience with the Meshoo application has left me feeling frustrated and let down.
I kindly request that you address these issues promptly to ensure that other customers do not face similar challenges in the future. I also request that you guide me through the appropriate steps to initiate a return for the aforementioned product as soon as possible.
I value your commitment to providing quality service and improving customer experiences. I hope that my concerns will be addressed promptly and that the necessary improvements will be made to prevent such issues from recurring.
Thank you for your attention to this matter. I look forward to a swift resolution.
Sincerely,
[Devank Rajput]
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
MEESHO PAYMENTS PRIVATE LIMITED
Resolved
Frustrated? File a Complaint
Nobroker
"My plan was reinstated with extended time limit from No Broker. Thanks to Voxya team for their kind support."
Vikram B
Related Complaints
MEESHO PAYMENTS PRIVATE LIMITED - Package can t picked up with me I iniciate the return Closed
I order the CODE HAIR SERUM for messho application. And payment threw the paytm after the ** days my product was delivered with me and so the box is damaged. And I think the product were also bad so I can't open the box. I initiated the return ...
Sep 01, 2023 by DEVANK RAJPUT