MEESHO PAYMENTS PRIVATE LIMITED - cant pick up my product

[Devank Rajput]
[Your Contact Information]
[**/September/****]

Customer Support Team
Meshoo Application
[Village-Ranawali,post-Raja ka tajpur, district- bijnor ]
[Bijnor, Uttar pradesh, ******]

Subject: Complaint Regarding Product Return Issue

Dear Customer Support Team,

I hope this email finds you well. I am writing to express my frustration and disappointment regarding the recent experience I had with the Meshoo application in regards to returning a product. I would like to bring to your attention the difficulties I encountered while attempting to initiate a product return through the app.

Order Details:
Order Number:[************]
Product Name: [Wild Stone CODE Hair Serum
For Men Pack of * (**ml
Each) - Free Size]
Date of Purchase: [**-**-**** **:**:**]

I had purchased the above-mentioned product through the Meshoo application on [**-**-****]. Unfortunately, the product I received did not meet my expectations due to [briefly explain the reason for the return, e.g., defects, wrong item, etc.].

However, upon trying to initiate a return through the app, I encountered several challenges:

*. **Lack of Return Option:** Despite searching through the app's settings and help sections, I was unable to locate a clear and straightforward option to initiate a return for the product.

*. **Inaccessible Customer Support:** The contact information provided in the app's support section appeared to be outdated or incorrect, making it difficult for me to reach out for assistance.

*. **Confusing User Interface:** The app's user interface for initiating returns was not intuitive, and the process was unnecessarily convoluted.

I believe that a user-friendly and efficient return process is essential for customer satisfaction and retention. Unfortunately, my experience with the Meshoo application has left me feeling frustrated and let down.

I kindly request that you address these issues promptly to ensure that other customers do not face similar challenges in the future. I also request that you guide me through the appropriate steps to initiate a return for the aforementioned product as soon as possible.

I value your commitment to providing quality service and improving customer experiences. I hope that my concerns will be addressed promptly and that the necessary improvements will be made to prevent such issues from recurring.

Thank you for your attention to this matter. I look forward to a swift resolution.

Sincerely,

[Devank Rajput]