E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Faluty package delivered (Pepperfry) Open
I am attaching the content of the mail which I write it to them to resolve my grievance. .............. I am writing this mail to inform you and get your help on one of my purchases I did on pepperfry on **th January, ****. Order ID of that p...
Feb 16, 2021 by vipin upman
Prepaid but not received order placed on Jan 29 (Teeslion com ) Open
Order placed but not received any update from them seems to be fraudsters..keep away...
Feb 16, 2021 by Kakumani Ravi Teja
Package not received (Dherya Studio) Open
Booked a dress from Dherya Studio for my daughter's Birthday gift on * Jan ****. It was stating item will be delivered in *-* days. Paid online using debit card and got a msg stating that item has been booked and will send a msg when it is ship...
Feb 15, 2021 by Manish
Package not dispatched misleading communication Fraud company (Sportokart com) Open
I've ordered football shoe on *st Feb****, making advance payment of ****. This company seems a fraud online platform, after order they don't receive a call, no conformation on order, giving false statements of dispatch on whats app chat givin...
Feb 15, 2021 by Pankaj Singhal
Washing machine service fraud (Smart appliance service) Open
We had a *C error with our washing machine so We searched for washing machine repair got there no and called them they came and told there is a problem with panel and motor pump and took panel saying it's glued and can't be repaired. here we ag...
Feb 15, 2021 by Mahaveer
Product not delivered as per the promise timeline (My Flower App) Open
I have ordered a gift for my on Valentine’s Day. As per the site, they promised to deliver the gifts by at least the end of the day. Nothing came so far even after a day. I am so bloody irritated and angry about their responsiveness and the ...
Feb 15, 2021 by Jibin Eapen
Mahavitraan harassing consumers using their monopoly power (Mahavitran Maharashtra State Electricity Board) Open
We had filed a comlaint over ten times high biling than usual for the lockdown period of the months April-June ****. The higher authority had taken up our complaint and was in progress under investigation. We also complained to the Sector **-**...
Feb 15, 2021 by Tanay
My order is not delivered and they made a lot of excuses i have very dissapointed and want apology a (https://www.winni.in) Open
https://www.winni.in...
Feb 15, 2021 by Kumari priti
Package not delivered (Winni Celebrate Relation Online Cake Deliver N Gift) Open
Ordered some flowers from winni celebrate relations Android app on ** th feb **** @**:** am. My dedicated time slot for delivery is same day *:** am to **:** pm. But they didn't delievered my order as well as they didn't mentioned their "no ref...
Feb 14, 2021 by Rohan kapadi
Delivered fake product (Crazyvit) Open
I ordered Ultimate nutrition Whey prostar vanilla *.** lbs on **.**.**** and same has delivered to me on **.**.**** at **.** am. I opened the parcel and found the supplement is totally fake, the container was without inner seal, and the scoop i...
Feb 14, 2021 by Randeep Singh
Online Fraud Gigolo Jobs (Gigolo Private Limited) Open
I joined Premium Membership of Gigolo Private Limited for Rs.*,***/-for * Months on **.**.****.After * Hours, they made my Membership License with Barcode and after providing Membership License , they provide Client Information after ** Hours b...
Feb 14, 2021 by DEVANG PARMAR
Flipkart 2400 (Cigfil Limited Shop No 70 Tumkur Rd Goraguntepalya Yeswanthpur Bengaluru Karnataka ) Open
...
Feb 14, 2021 by Shipra joshi
No refund and no package delivered (Tees lion) Open
I had placed order for * items amounting Rs. *** and amount has been deducted from my account. Payment was successfully done through bhim to upi id razor.pay@upi at *:** pm on **-**-****. But I haven't recieved any message about the success...
Feb 14, 2021 by Naval Kishor Sharma
Item not delivered (eshopie in) Open
I ordered an item "Musical Children Carrier Ride On Toy Electric baby walker kids Swing Car with light" from website "eshopie.in" which was online store on Shopify on the date of *rd February nearly about ** AM in the morning. The item was wort...
Feb 14, 2021 by Himanshu
Package not delivered (Teeslion) Open
I purchased a shirt (Men Charcoal Regular Fit Checked Casual Shirt A*S) form teeslion on ** February ****. but it is not delivered yet and not any tracking option available. it is frauds website. Do not purchase any item from this website. The...
Feb 14, 2021 by Mohit Mahawar
Money deduct but diamond is not given (Razorpay) Open
I paid my money for free fire to receive diamonds from the razorpay website but I can't receive any diamonds from the razorpay website plz check it or refund my money......
Feb 14, 2021 by Manas Mech
Item not delivered (eshopie in online store on Shopify) Open
I ordered an item "Musical Children Carrier Ride On Toy Electric baby walker kids Swing Car with light" from website "eshopie.in" which was online store on Shopify on the date of *rd February nearly about ** AM in the morning. The item was wort...
Feb 13, 2021 by Himanshu
Hang Issue (Samsung india electronics pvt ltd) Open
I have purchased Samsung S**+ Mobile Flipkart Big Billion Days Sale on Oct **th in a scheme which says to pay **k and then the remaining **k in the next year to either keep this phone or can exchange this phone for another one. Its only been *-...
Feb 13, 2021 by G SravyaSri
Amount not refunded from flipkart (Flipkart India Private Limited) Open
Date: ** -**-**** To The State Consumer Forum, Hyderabad, Telangana State. Honorable Sir, Sub:- Purchase of mobile through flipkart – cancelled same day – amount deducted fro...
Feb 13, 2021 by Thota Chandramouli
Product missing (Myntra.com) Open
I booked a watch and received a package with no watch. I am fed up of calling for customer care for solution. fraud myntra is looting people. There are a lot of such cases on the internet. Please ban myntra and provide a refund....
Feb 13, 2021 by Suriyarashmi S
Package not received (Dealmyntra.in) Closed
I ordered (order id *****) Redmi Note * Pro on *th April. They told you will receive your package on ** April but I didn't receive any package yet. Moreover, they are not responding to mail and live chat. Also, the toll-free number is not worki...
Apr 13, 2019 by Samineni naveen kumar
Money deducted from my bank account but order got cancelled (Bewakoof) Closed
On the **th of April, I ordered three shirts on Bewakoof app and they deducted money from my bank account which was ₹****.** to be precise. However, the ordered got cancelled and I didn't get a refund. I've sent several emails but they didn't...
Apr 12, 2019 by Vaishnavee Sudhakar
Package not recieved (Dealmyntra) Closed
I have ordered Redmi Note * pro from Dealmyntra.in on **/**/****. I made the payment of Rs.***** through GPAY app. But I have not received any order confirmation nor they are responding when I called them through Toll-Free number. Please regist...
Apr 12, 2019 by Dinesh
Package not delivered (shopupi.in) Closed
I ordered Redmi note * Pro on **/**/****. The order confirmation message sends to me. *-* days delivery on your doorstep is supporter message to me. But they did not deliver my order....
Apr 12, 2019 by Dinesh Kumar
Bad quality product delivered (Shopnik E Service Private Limited) Closed
I had ordered a Sony Bluetooth headphone along with an earpod from Shopnik E-Services Pvt Ltd. But they delivered a wired headphone and an earpod of bad quality. Now I want to return the product and get a refund of my amount. Due to unavailabil...
Apr 12, 2019 by SUPRIYO MUKHERJEE
Loss of money (Rust Orange) Closed
Clothes sold by this site are very cheap has cheap fabric and dyes. Also, the amount is not to be refunded by this site. Many people are facing these issues. You can check the reviews of this site. Also, this fraud company should stop advertisi...
Apr 12, 2019 by Sanjana kumar
Not getting refund (Leafstudios) Closed
I ordered Bluetooth earphones from www.leafstudios.in on ** March ****. I received my product on ** March ****. I don't like the product so I want to return it. Their return policy is for ** days after the customer received the product. I subm...
Apr 12, 2019 by Keshav
Wrong product delivered (Nulete) Closed
I ordered * kurtis from there website. The kurti received is totally different from the one which I have ordered. In there portal status is still showing as confirmed, so I am not able to apply for return and refund. The contact number given on...
Apr 12, 2019 by Pooja Ahuja
Cheated by false promise (Nykaa ) Closed
I ordered the products worth Rs.****. They promised to deliver a free product worth Rs. ***. But after two days of shipment, they said they cannot deliver it as it is out stock....
Apr 12, 2019 by Sakshi goyal
Fake product and only partial order was sent (ezeedeals.in) Closed
The company advertises about MI * band available on their website at a huge discount and that too buy * get * free. We ordered * bands from them, which means we should have got * bands, but we only received * bands. Also, these bands are not th...
Apr 12, 2019 by Paras Shah
Damaged product received (Nokia) Closed
Order number **********. I ordered the Nokia Express music mobile. I received it on ** Apr**. This product is damaged and I want to return this item and refund my cash. I tried to contact their customer care number but not connecting. Please he...
Apr 12, 2019 by Arun kumar TR
Package not delivered (Shopkin.in) Closed
I have ordered one suit and pyjama set from shopkin.in for Rs. ***/- on *nd April. Then I ask for the status of my order on *th April. They replied that the order is under production process. On *th April I again asked for the status of my orde...
Apr 12, 2019 by Barkha Bisht
Package not delivered (Street Style Store) Closed
I had ordered the product in the month of February from Bangalore and the product is not delivered yet. They are just extending the date and not delivering the product. And I'm frustrated by the customer care executive services also....
Apr 12, 2019 by Cynthia
Product missing from package (Flipkart) Closed
The product was missing from the packing and the packing of Flipkart was not fully secured....
Apr 12, 2019 by Ankit Pilania
Mobile order issue (Dealsmyntra) Closed
I ordered Redmi note *pro mobile from dealsmyntra.in on **-**-****, but not getting any update. Then cancelled my order I paid the amount through UPI transaction. I called many times to the toll-free number no response please consider my compla...
Apr 12, 2019 by Deepti Bisen
Fake product was delivered (Sugarcomb.in ) Closed
This is a fraud website they don't have a customer care service. I bought eyebrow trimmer and body hair trimmer products. It's not working while I am trying to return they people didn't even give me a proper response. I lost my money. I have se...
Apr 11, 2019 by Preetha Ganesh
Bad quality saree received (Veerzara.in) Closed
We order one good saree but we received a bad quality saree, which is not able to wear and with bad quality. I have received at the rate of Rs ***/-. In the market, this saree is of only Rs ***/-....
Apr 11, 2019 by Prachi Chavan
Package not delivered (shopupi.in) Closed
मैंने शॉप यूपीआई से रेडमी नोट * प्रो मोबाइल दिनांक *-*- **** को बुक कराया था और भुगतान फोन पे से किया ...
Apr 11, 2019 by Suresh Kumar Sain
Order number not generated (Dealmyntra.in) Closed
I ordered Redmi note pro * and made payment using UPI transfer. Money was debited from account but no order number generated....
Apr 11, 2019 by DEEPAK SHARMA
Wrong material delivered (Peenar) Closed
We ordered three Kurtis on *-*-****. Which was not matched to our ordered material. It's very poor and low quality. So we don't want this. Please help with refund my money....
Apr 11, 2019 by Sanjana yadav
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus