E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product received (Rehsamdhaga) Open
Hi, I am really pissed off by the product I received by paying such a high price. The image which I checked on the website and the product I received. It is such a cheap quality product which is sold on footpaths with max price of RS***/-. for ...
Feb 20, 2021 by Suhani Shukla
Money debited but not returned (Flipkart) Open
Dear Sir, I tried to purchase a mobile phone on ** Dec **** using flipkart. But the transaction failed. Flipkart authorities have confirmed that the payment wasn't transferred to merchant account by the bank leading to transactio...
Feb 19, 2021 by Erlanki Subham
Product not received yet Payment done through net banking (Teeslion) Open
I placed an order on *rd February, ****. Its have been more then ** days and till date i have not received the product. My order number is ****. I tried reaching through the mail and they are sending me one mail i.e. "Your order has been shippe...
Feb 19, 2021 by Anindya Dey
Old clothes received (Oldcraftys Com) Open
I ordered combo of two traditional dressses and i received old clothes instead of that and their no is also not working ...
Feb 19, 2021 by Snehal Todkar
Orders not delivered catered to by Sportokart (Sportokart) Open
I placed an order for * shirts/jerseys of Inter Milan FC but after repeated delays and reminders from their end, here I stand with no update on my order. It seems they have closed down all ways to track and contact them, complete fraud company....
Feb 19, 2021 by Shubham Thakur
Send a wrong product (Buy from WhatsApp number) Open
I buy a sex toy from WhatsApp number i pay a amount but he send me a wrong product ! And after he didn't send me my product...
Feb 18, 2021 by Parmar apurv harshadbhai
No information or products ordered online (New Balance india online store) Open
I ordered Shoes from https://www.newbalanceindiastores.in/ on **th Feb. Since then there is no information on tracking number provided by them. There is no way to contact New balance and no response on the emails sent....
Feb 18, 2021 by Neeraj Jain
Didn t get refund from Vrunda Silk (https vrundasilk in ) Open
I ordered one saree from Vrunda Silk (https://vrundasilk.in/). The saree which I got is very different from the one I ordered but I found no return link on their site. In their refund policy, it is written that we have to ship it to their place...
Feb 18, 2021 by PAYAL WADHWA
Package not Delivered (Turmswear) Open
I have not received my three orders yet. Placed on **th December #****** , **th January #****** ,*nd February #****** (Totally * T-shirts) all prepaid shipments by credit card....
Feb 18, 2021 by Yash Kapur
I bought a membership through fitternity and it was a scam (Fitternity) Open
I bought one month membership through fitternty app and got subscription code and confirmation of gym membership . when I visit the gym on the first day , the gym guy says there is no data related to this subscription code and they have no co...
Feb 17, 2021 by Mohammed Abbas
Not Providing the service (ION EXACENSE PVT LTD) Open
I got a call from Eureka Forbes for water purifier service on **.**.**** and I let them in they have serviced the device & the technician who wore the Eureka Forbes Company ID stated that I should go for AMC (* year charge is Rs**** with * time...
Feb 17, 2021 by SATYABRATA SAMANTRAY
Amazon not returning my money worth (Amazon) Open
I ordered the product from amazon.while delivering, the courier guy sent me payment link twice and payment has been made twice.. I confirmed with amazon they told they received the amount twice and will initiate the refund. That refund amount o...
Feb 17, 2021 by Ankit Azad
Manufacturing defect Samsung Refrigerator not compensating (SAMSUNG ELECTRONICS INDIA PRIVATE LIMITED) Open
*DCE*DBH******D My refrigerator was not cooling at all, raised a complaint with Samsung Call Center and they've sent Service Engineer (Ranjith Goud) who checked the refrigerator on **-**-****, stated the sensor wire is loose which he re-plug...
Feb 17, 2021 by Ravi Kiran Reddy
Money deducted but order didn t got placed (Myntra) Open
I tried to place the order but it didn’t got placed and amount got deducted from my account. I paid via Google Pay. They keep saying they did not received the money but clearly it shows me that the amount has been deducted and transferred int...
Feb 17, 2021 by Divya Panchal
Fraud mahadev tyres (Mahadevtyres com) Open
My name subhankar . I order * battery from www.mahadevtyres.com , order value **,***.** hundred rupees, order date is * January **** . Eventually it was discovered that the website was a fraud and currently website was totally closed. I lost my...
Feb 17, 2021 by Subhankar swarnakar
Package not delivered (Teeslion) Open
I had ordered few shirts from the website. There is no option for cod and they ask us to make online payment. Once payment is done, we get a formality receipt copy via mail and from there on there would be no communication from them. Their supp...
Feb 17, 2021 by Rohith
Facebook Business Manager Access Restricted Permanently (Facebook) Open
Access to my Facebook business manager and ad accounts has been permanently restricted by Facebook without any reason. I haven't violated any policy or community standard of Facebook. The access was restricted wrongfully by FB bot and they agre...
Feb 17, 2021 by Mangesh
Got used purifier on name of new one (Rentvolcano) Open
received a call from rentvolcano for renewal, and very next day guy came installed the machine, when later i checked the machine all the filters are used one just the body is new, and when i caught them they said they will send the another mach...
Feb 17, 2021 by Ankit Mishra
Scam company (Stylehouses in) Open
I ordered * jackeys from their Instagram page. Their page was by name Better Store. After * days, I still did not get any information about the delivery. I tried emailing but their suppirt email id is incorrect. After ** days, I visited their...
Feb 17, 2021 by Jatin Chaudhari
Refund not processed (Chapterone Book Stores) Open
I ordered * books from ChapterOne bookstores in the first week of November **** but they delivered only one of them. When I asked them about the second book, they told me it would take *-* weeks to reach me. After * weeks, i.e., in December, I ...
Feb 17, 2021 by Shivani Kochar
Pick up facility not available (Flipkart) Closed
Flipkart is doing delivery of Washing machine at Joda, Keonjhar (Pin-******). But they are not extending the pick-up facility of the old washing machine in exchange. ...
Apr 15, 2019 by NARAYAN SAHU
Wrong item delivered (Willora.com) Closed
I had ordered two pieces of cotton Kurtis for Rs.**** but the product I received was not the one I ordered. They sent cheap Kurtis which doesn't even cost Rs. ***. I tried to mail in the address given on their website but they are not respondin...
Apr 15, 2019 by Pratima Rizal
Money taken but product not delivered (Dealmyntra.in) Closed
I have purchased Redmi note * Pro online from dealmyntra.in and I have paid money through phone UPI payment app on **.**.****. The website is fraud. Please close this website at the earliest. However, no product is delivered to me. The customer...
Apr 15, 2019 by Poojan Mahendra Dedhia
Wrong product delivered (Ciaraa) Closed
Maine lehnga mangwaya tha bhikariyon jaisa gown bheja hai. Please help me....
Apr 14, 2019 by Gaurav gupta
Wrong product dispatch (SURAT JURISDICTION) Closed
I order a kurti online on peenar.com. But they sent me the wrong product of very cheap quality. Now I want to return this product and refund my money. I called on their contact number but it is switched off. I felt cheated. I will never recomme...
Apr 14, 2019 by RADHA KAMBOJ
No order confirmation after payment (Insasta.com) Closed
I have booked two smartwatches on **.**.**. The order no. is ****** and make payment of Rs. *** against the order. But till date, I don't receive any order confirmation. No any mail no message and also customer care no is switched off. Also, my...
Apr 14, 2019 by Ashish Bhambhani
Phone case not delivered (Coverism.co.in) Closed
I ordered * cases at *** in January and still, I didn't get my product and I paid money also as here only online mode payment option given. Please do the needful....
Apr 14, 2019 by Grishma Parmar
Fraud done by the company with me (Jubliworld ) Closed
I saw the add of jubliworld on Facebook and I ordered a Music Playback Video Calling *.* inch Smart Watch Phone. When I get my product I open the box I got a Samsung duplicate Bluetooth in it. I have called many times on customer care no. and s...
Apr 14, 2019 by Mukesh Trivedi
Order not delivered (Coverism.in ) Closed
There was only online payment mode. I have paid through my Paytm. * months have been completed still I haven't received my order. Please help me. ...
Apr 14, 2019 by Wazida Begum
Package not delivered (Printland) Closed
My wife ordered a cushion from this site. She placed the order on the **th March which was supposed to be delivered on *th and till date we have not received the order. Despite chasing these people so many times I have no update on the order. D...
Apr 13, 2019 by Shailesh Kumar Upadhyay
Wrong product received (Fastroly) Closed
I have ordered a blouse thinking it is a ready-made blouse but got delivered a cheap product which will cost ***/- only....
Apr 13, 2019 by Sumi
Cheap product delivered (Vastrova.com) Closed
Worst product received so far and very cheap quality and they are not even responding to mail. I need a refund to my bank account. Fraud people fraud website. I am very dissatisfied....
Apr 13, 2019 by Niharika
Wrong package delivered (Sari bhandar) Closed
I ordered saree from sari bhandar on *th of April worth Rs **** but they delivered me different saree with very cheap quality. I tried to contact them so many times but they are not bothered to reply back. This company is a real fraud. ...
Apr 13, 2019 by Minakshi gurung
Not able to return the products (Myntra India) Closed
The items in my Myntra orders having order numbers: *******-*******-******* and *******-*******-*******, consisting of many dress items. It has been delivered to my address long ago. But due to some size issues, I would like to return some item...
Apr 13, 2019 by Parag Saharia
Company not responding (Vastrova ) Closed
I ordered * dresses from Vastrova. It looked awesome in the images and site the description was also good. The comments section was nice but when I received its dress material was too cheap. The colour was so different from the images and the s...
Apr 13, 2019 by Renu
Wrong product delivered (Craze N Demand) Closed
I have ordered one silk saree which is **** Rs. but I got wrong saree and very poor quality. Please help me to get back my money....
Apr 13, 2019 by Pemitha
Complain for not getting refund (Flipkart) Closed
I booked one mobile against the replacement of my perfectly working mobile. Flipkart took money * days back and committed next day delivery. They couldn't supply the next day and after that, they just came without any information. I stayed at h...
Apr 13, 2019 by Anju
Supplied wrong dress (ethanicguru.com) Closed
I have ordered one designer gown worth Rs. ***. They supplied a dirty lehnga choli without blouse piece on ** March ****. I returned that on their return policy blog. But no response from them. Kindly help me. Their address was bennyhartanto*...
Apr 13, 2019 by Nirmala saroj
Package not delivered (Dealmyntra.in) Closed
I ordered (order id #*****) Samsung Galaxy M** *** GB on *th April. They told you will receive your package on ** April but I didn't receive any package yet. Moreover, they are not responding to mail and live chat. Also, the toll-free number is...
Apr 13, 2019 by Ambrish r
About wrong dispatch (Peenar) Closed
I have ordered for kurta green blue XXL but they send me L size green kurta. Please help me. ...
Apr 13, 2019 by Manjiri U Deshmukh
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus