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Jogendra Sahoo filed complaint against Flipkart on Feb 9, 2021
Order Id - OD******************
Tarcking Id - FMPP**********
FlipKart Complaint Id - IN*******************
I had ordered a "POCO X* grey ***gb" phone Rs. ***** with EMI from Flipkart on **th Jan and the delivery was promised to be by **th Jan and they moved it to **th Jan. But the delivery did not happen until **th Jan. Along with this order there were another * orders from FlipKart which were also running late and were delivered on **th after numerous follow-ups. When I opened the package which is supposed to contain the Phone "POCO X* grey ***gb", I found a "realme Buds Q" earphone which I have not ordered. I immediately called the delivery boy and reported him the issue and shared order details and Pics with him using WhatsApp. He suggested me to create a replacement request in FlipKart app. I did so and informed him as well. Then I called FlipKart to let them know of the issue. I called, eMailed and also contacted them using Twitter for this issue. Finally after a day I got a call from FlipKart escalation team who promised me to resolve the issue saying they are filing an FIR and investigating the issue. They asked me to wait for ** Days for resolution. So I waited. After * days, I got a mail from FlipKart saying
"Hello Jogendra, We are writing to you about your recent order OD****************** We’d like to let you know that your request for a replacement of cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to with the product being intact. This would also mean that you will no longer be able to login to your Flipkart account. Thanks, Nafees Ahmed Flipkart Customer Support"
Now I am helpless & I am not even able to Login to FlipKart. They have blocked me. They are not even giving me the FIR copy they said they filed. They don't even give me the IMEI numbers of the phone I ordered. Please help. They cheated me. I am going through mental agony. This is unfair trade practice by Flipkart and the customer grievance redressal mechanism is not thorough. I am paying EMI for the product I have not received. Please help.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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