E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Ptron airpods has given me usable and dead product (Ptron earbuds) Open
Order I'd PT****** Amount rs *** I had recived usable product from ptron and also dead product and it is unseal product refurbished Products provide to me I m frusted from ptron the way they handle customer order I m not a beggar...
Mar 28, 2021 by Bhimarao Tayde
Car scratch remover and polish not working (vendexa Product ) Open
Both products are not working. So refund amount *** inr....
Mar 28, 2021 by Sudhir mor
No update and no response from glamourtshirts in (Glamourtshirts in) Open
I ordered few t shirts from. This website and its been ** days there in no update ,no response and the email I'd seems to be fake. They don't have a contact number also....
Mar 28, 2021 by Kalinga Parida
Fraud site (Newbalanceindiastore in) Open
I tried to order some shoes on newbalance india website but when i put my card details, it got automatically charged for **** CNY & I haven’t received any update from the site. ...
Mar 28, 2021 by Manan Dang
Charged for carry bag with logo but mentioned as carry bag without logo (Central fashion stores residency road Bangalore) Open
They have charged as carry bag without logo but they gave carry bag with logo and charged 10/-...
Mar 27, 2021 by Sanjay K
FAKE RETURN REPLACEMENT POLICY (Paytm Mall) Open
I Have Ordered A Set Of Fire Extinguisher On **th February **** And It Got Delivered On **rd February **** And Then I Checked The Product And Found That The Product Wasn't Like What I Expected. That Means, I Thought The Fire Extinguisher W...
Mar 27, 2021 by Sharad Vaishnav
FLIPKART SPF CLAIM REJECTED EVEN IF I HAVE VIDEO EVIDENCE OF PACKAGING AS WELL AS UNBOXING OF THE PR (Flipkart) Open
I AM A FLIPKART SELLER .I HAD SENT A PRODUCT WORTH RUPEES * LAKH ** THOUSAND AND GOT A DIFFERENT PRODUCT WORTH RUPEES * THOUSAND.I HAD FILED SPF CLAIM BUT THEY REJECTED THE CLAIM.I RAN FROM PILLAR TO POST TO GET MY CLAIM BUT THEY ARE NOT EVEN W...
Mar 27, 2021 by KUSHAL KIRTI JHA
Wipro Executive Yogesh Gunjkar is putting pressure on me to ship the defective product once I had re (Wipro Lighting) Open
RESPECTED HIGHER AUTHORITIES OF WIPRO LIGHTING My Name is Shubhash Maske Contact Number ********** Customer Email maskeshubhash*@gmail.com Complete Address Room ** Daityna Khurdha Phata Partur asti road partur taluka Jalna zill...
Mar 27, 2021 by SWAPNIL SUNIL SHIVALIKAR
Duplicate product (Total Shopping Network) Open
A representative of Total Shopping Network came and informed me about their membership drive and the lucky draw contest via a scratch card. The condition of getting a scratch card was that you have to submit ₹*** which will not be refunded if...
Mar 26, 2021 by Sahil Jain
Package not deliver (Style like heaven) Open
I have ordered a dress on ** march of *** rs and after ordering i asked about delivery they said it will deliver within *-* days. but today is ** march still i have not recieved my product. and when i messaged them , firstly they ignored my m...
Mar 26, 2021 by Nancy Arora
Bigbasket Refund account deactivated (BigBasket) Open
I got this mail from bigbasket Ticket No:********** Dear Vivek, Greetings from Bigbasket. We certainly understand your concern. On checking our records, we noticed that your account is deactivated due to placing the orders for com...
Mar 26, 2021 by Vivek Hingorani
Products missing (Fashchic 15) Open
I ordered seven item on **nd february **** after about one month I recieved the first two items. After mailing them alot of times about my * other products they didnt respond.I said either u refund my money or deliver my products . Niether can ...
Mar 26, 2021 by Manashi Nandy
Ptron Customer care is not helping to us and Refund of rs 1169 has not reflected into my account (Ptron earbuds) Open
Order I'd Ptron PT****** REFUND NOT PROCESSED IN BANK ACCOUNT ACCOUNT NAME Sunil Shivalkar IFSC CODE TJSB******* ACCOUNT NUMBER *************** PTRON PROVIDE ME REFERENCE NUMBER IS INCORRECT I HAD CONTACT BANK ********...
Mar 26, 2021 by SWAPNIL SUNIL SHIVALIKAR
Flipkart not providing Original Bill (Flipkart) Open
I bought Apple airpods pro from flipkart back in Dec ****. I started facing crackling noise issues with the airpods by November ****. According to Apple, Crackling noise is a global issue and they will replace/repair Airpods Pro manufactured be...
Mar 26, 2021 by Rahul K S
Package wasn t delivered to me (Lehenga Bazaar) Open
I ordered a dress from Lehenga Bazaar on *th March,****. I never received the product. It was a prepaid order. The seller doesn't even replies to my messages nor receives my calls....
Mar 26, 2021 by Tanushree
Mobile repairing under warranty period (Samsung Mobile ) Open
I have Extended my Samsung M** mobile warranty up to * year on ** Oct ****. on ** march **** my Mobile 's camera not working so i have given it to samsung service center on ** March **** in Bhuj ( kachchh.) on ** March **** i have given my mob...
Mar 26, 2021 by Ashish Chavda
Expiry date fraud (Flipkart) Open
I ordered Priyagold Snakker Chocolate Bars from Flipkart on **th March **** and the product delivered had a main wrapper with the manufacturing details scratched out and a sticker with modified details(manufactured date being **/**) pasted on i...
Mar 25, 2021 by Ranjana Agarwal
Wrong old model delivered and violation of return policy (Haier Fridge) Open
I ordered Haier ***L Double Door Refrigerator through cash on delivery from Amazon website. I encountered the following issue: *) The amazon delivery guy refused to provide door step delivery and forced me ** years old man (I am a kidney p...
Mar 25, 2021 by Irfan Ahsan Safdari
Fraudness done by company in other words Reaper sell to me with wrong promised commitment (vasundhara krishi yantra) Open
I purchased real type reaper (Machine) for Crop (Masoor) Cutting but in actual it was not for Masoor Cutting. Conclusion : Wrong commitment / Wrong Promised done by company & i paid ***** rs to company whichis my total loss. need your support t...
Mar 25, 2021 by YUDHISHTHIR RAGHUVANSHI
QUALITY IS VERY BAD (Londhe.in) Open
I BUY PRODUCT WITH MY SAVING AMOUNT AND WHEN PRODUCT ARRIVE , THE QUALITY WAS VERY BAD AND NOT GOOD ENOUGH TO FEEL COMFORTABLE TO WEAR....
Mar 25, 2021 by RAHI BHARGAV
Different product delivered (Limeline) Closed
I have ordered a gown from Limeline worth Rs. *** but they delivered a very low-quality saree to me. It's very disappointing and we had a very bad experience with this company. Also, they have customer care no. that always remains busy. Please ...
May 09, 2019 by Shilpi sharma
Payment not received (Nafa.in) Closed
Money not received in the bank now * days over. Request no *****. Please do the needful....
May 09, 2019 by Bhagesh Kumar Mallappa Guttargi
Amount debited but product not booked (Shopingkaro.com) Closed
I started shopping on shopingkaro.com. I ordered the Redmi Note * Pro. While making payment amount debited through google pay account but mobile not booked. And there is no communication from shopingkaro.com. The amount was ***** and credited t...
May 09, 2019 by Sathiya
Fraud page taking money but not delivering items (The_99_shop) Closed
This page is asking to make the payment for the order after showing products on the page and then never deliver the product and when asked for the money refund stopped replying to messages and calls. Do not order anything from the_**_shop Inst...
May 09, 2019 by Khushboo Gupta
Wrong product delivered (Peenar.com ) Closed
I ordered a green kurta xl size for *** Rs but received a small kurta brown very bad quality. No phone calls and emails are attended by them. I expect a refund in my ordered product. Very bad service by them....
May 08, 2019 by Ankita
Channels are freezing (Independent Tv) Closed
There two major issues - * - All English movie channels and tv channels are stopped. During installation, it was clearly informed to us that all of the channels except HD will be continue till the pack expires. Please do the needful on urg...
May 08, 2019 by Amit agrawal
Low grade cheap material delivered (Peenar) Closed
They do not receive phone calls. No answer to emails. Low-grade materials, cheap quality and the main and big problem are the sizes are too small. I want an XXL size. They cheated and small size despatched....
May 08, 2019 by SUTAPA BANERJEE
Package not delivered (Pynkvilla) Closed
I had placed an order for Nike Black lux phantom venom club shoes on the **th Feb ****, order num PV****. I still haven't received it. Sent a couple of emails to Pynkvilla but failed to get any reply. Would highly appreciate your help in gettin...
May 08, 2019 by Venancio Rodrigues
No delivery at my location (Paytm Mall) Closed
I was trying to order a bicycle. But it's not deliverable here (Pin code- ******). I contacted the seller but they told to contact paytm mall....
May 08, 2019 by Abel
Fraud done by the company (Peenar.com ) Closed
My order number is NR************. I have ordered two combined set of Kurtis one is yellow floral printed and other is designer printed, Kurti. But the Kurtis which are delivered is of the worst quality. If the product is not exchanged I am goi...
May 08, 2019 by Viral modi
Wrong product delivered (Designer kurti) Closed
I am very much disappointed when I received the parcel. When I opened it I got cheap quality saree in place of a designer suit. I want to get my money back and take strict action against this company....
May 08, 2019 by Alpa arora
Return not initiated (Decathlon ) Closed
I purchased an elliptical trainer which I didn't use because of surgery and raised a request for a return. The representative called after a week that they will contact and pick it up. Till now no reply from them. I have emailed several times b...
May 08, 2019 by Abhishek Sharma
Item received not as per order (Willora) Closed
Item order was different then what I received. No reply to my email for return of the product. I contacted Ecom express, Bhiwandi, Maharashtra as I stay in Palghar who delivered me the parcel. But no positive response from them....
May 08, 2019 by Shanti Rajendrakumar
Product not delivered (Onepluscases.in) Closed
I ordered a mobile cover from the website onepluscases.in but to my surprise after *-* days the order didn't get shipped. When I tried to reach them over the phone the phone was switched off. +** ********** is the contact number which can be se...
May 08, 2019 by Ayush Mehta
Fake product delivered (Fastroly) Closed
Got an entirely poor quality product. The image is shown on the website while ordering and the product varied in colour texture quality. Totally fraud company which didn’t respond to calls or emails....
May 08, 2019 by Minita Prasad
Wrong material sent (Limeline) Closed
I have ordered a designer Kurti code *** and they delivered me a low-quality saree. Please help....
May 07, 2019 by Dr.priya ranganath
Not received any response from the company (Amozonishop3) Closed
I had ordered Panasonic mixers grinder on amozonishop*.co.in on a price tag of Rs. ***/-. On the payment page, they direct me to paytm payment gateway. I paid the payment and I got order ID no ****************** but till date, I didn't get any ...
May 07, 2019 by Vineet Kuthiala
Wrong and dirty saree delivered (Limeline.in) Closed
I ordered * silk sarees but they delivered very cheap and dirty sarees. And customer care is totally fake, could not talk to customer care executive in spite tried many times. I am very disappointed. ...
May 07, 2019 by Lalita joshi
Delivery of wrong product and not returning the amount (Suits label) Closed
I ordered something else but got the wrong product. On questioning, they blocked my number and was unable to contact them anymore. They have done this to many other people also but no actions are been taken....
May 07, 2019 by Indu taparia
Product not delivered (Reliance Digital) Closed
We were supposed to get the delivery of the refrigerator and microwave oven the next day we bought it. But after calling them several times they were not able to deliver the day and said we were unreachable in our phone thought the details addr...
May 07, 2019 by Gargi Roy
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus