- Food not delivered ^Open

Mansi Manaswi filed this complaint against Dominos Pizza on Apr 28, 2019

I ordered pizza from Swiggy dominos on **th April **** at *:** pm and ** minutes delivery guarantee were applicable on the order. But I did not get it within the guaranteed time. I still waited for ** to ** minutes and then tried to contact Swiggy and Dominos but there was no response from their end. So I had to call another number of dominos and they told me that the pizza will get delivered within **-** minutes. I can also claim for the guarantee plus they also arranged a call back from the civil lines Sardar Patel Marg branch. I waited for another half an hour and called them back. This time they kept me on hold for more than ** minutes. After which they assured me that the pizza has been dispatched and will reach within **-** minutes. This was the last call I made and it was at **:** pm. Inspite of all the guarantees and assurances it did not get delivered at all and I had to sleep with an empty stomach.
I am a patient at Vashisht Vatsalya Hospital and have just recovered from typhoid. After waiting for three months and not eating anything outside, my doctor had finally allowed me to have pizza. I ordered from Swiggy Dominos hoping their services are good and they are best in the business but this is what I had to face.
Who would have paid For the expenses if I had become sick as I am not allowed to sleep hungry in any circumstances what so ever? My hospital expenses for my sickness was more than * lacs. I was all alone when I ordered the pizza and there was nobody to take the burden of my sickness or the hospital expenses if had become sick. I love to eat pizza and my three months wait had gone in vain. Earlier also I had complained against Dominos but they take no measures to resolve their incompetency. Therefore Dominos has to take full responsibility for their poor services and the kind of mental harassment I had to go through waiting for my food trying to contact them and then finally sleeping hungry when I was all alone at home. They will have to provide me with a suitable amount of compensation.
The man who was responsible for delivery was Anoop Kumar and the Dominos number I had been calling was ***********.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers