E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong delivary (Slasta in) Open
I ordered a motrola rarz mobile phone and I received a glass turtle. I even mailed them about this , but no response from them....
Sep 01, 2020 by GangiReddy
Samsung service centre denied service (Samsung Mobiles) Open
Service centre denied service even if mobile is within warranty...
Sep 01, 2020 by Sanjay K
Refund (Mystifly Hierarchy) Open
I booked the flight from Goa to Mumbai in indigo.com.. Flight got cancelled gue to covid 19. A 'CREDIT SHELL' is given in against cancellation. Now m trying to book a flight via using Credit Shell though many ways but i cant use it. I contra...
Sep 01, 2020 by RAKESH KARMOKAR
Online scam from brandfactory (Brand factory Online) Open
We have ordered multiple products from brandfactroy due to fitting issues we have kept return of the product when courier party DELHIVERY come to pick the product they are not able to scan the EAN number and pickup product they says EAN number...
Sep 01, 2020 by Krishna Prasad
Haven t received a refund (Peltasis com) Open
The company is not responding to any mails. They on their website claimed that the refund will be provided by **th of august. But I still haven’t received it. I wrote multiple mails but still no reply....
Sep 01, 2020 by Komal
Amazon not replacing a damaged product after repeated complaints (Amazon) Open
I purchased a morphy Richards microwave from Amazon. When the company technician came for demo n opened the box it was found that the rotating ring n plate were damaged.. I complained the same via phone to Amazon n they agreed to replace it wit...
Sep 01, 2020 by Dr Umashree
Package not delivered (Dealsaga) Open
I order a Bean bag from dealsaga. The advertising was showing under Instagram. I got an confirmation msg but package was never delivered. I tried contacting them and all their contacts are fake. ...
Sep 01, 2020 by Priyanka Rajendra Gurav.
Wrong size sent and missing bottom pants (Lopore.com) Open
I have ordered dress in Lopore.com, Once paid using credit card. my order details were not present in my login, contacted via email and sent payment screenshots. Then they sent items with wrong sizes and missing pants as they are in pictures. I...
Sep 01, 2020 by Reffiq S
Wrong package delivered and NO REFUND for months now (Charlette s Secret) Open
I has ordered something and got something entirely different from the. I * emails, which bounced and there is no response from them, even after you register for refund on their site multiple times!...
Sep 01, 2020 by Jaya Somaya
CANCELLED BUT STILL DELIVERED NOT NOT GETTING RETURN (Brandeyes) Open
i ordered one earbuds from Skullcandy.in , but ordering immediately i wanted to cancel the order so started calling customer care as there was written that you cannot cancel once order is shipped. so i started immediately and tried several time...
Sep 01, 2020 by Varnit jain
Old phone given when ordered a new phone (Facebook Market Place) Open
I saw a ad on Facebook that they selling one plus * pro for just ***** so I ordered but they gave me a old Samsung mobile when I asked him for return he don't answering me.please help me get the money refunded....
Sep 01, 2020 by vasanth raj
Package not delivered (Dealsaga in) Open
Hi, I have seen this website ad on Facebook and ordered giant bean bag for Rs.*** with delivery charges, but there is no tracking option given for this website and they given fake contact details of this company. Please help me to refund my m...
Sep 01, 2020 by Jyothi Sanjeevi
Onthe Shop saree cheating done (Onthe shop saree chennai) Open
I had placed an order on **th Aug ****. Amt is deducted from my account thru Razorpay smartly. I haven't recd any order confirmation details from Onthe shop saree site. Totally clueless abt where my money is. Can u please help me. ...
Aug 31, 2020 by Seema Katke
No visibility on a dilayed order and no communication (Flipkart) Open
Order number - OD****************** Ordered: **th aug, delivery date on the app says **th aug. Today it's **st aug and u still don't have order. No one to reach out to. No estimated delivery date or communication. They have just kept my mo...
Aug 31, 2020 by Mahera Tasneem
Order not delivered (Dealsaga) Open
I ordered two giant bean bags from the ad shown in instagram, trusting instagram I thought it would not be fake. I have not received any mail confirmation and there is no tracking number for the order. No contact number for this company, pleas...
Aug 31, 2020 by Jyoti kankodia
Not yet delivered (mm bulk) Open
I have ordered * hoodies and i have not received any confirmation and i cannot contact them. I also emailed them but nothing. They told they would send a mail after it is shipped but i haven't received any mail and they do not respond to my mai...
Aug 31, 2020 by Simran Kumari
Damage in furniture within warranty (Pepperfry furniture) Open
I have bought pepperfry furniture ,two peices in October ****, all the legs on the dining table and chairs did not have pushers only two for one chair was attached. Within * months cracks started appearing in between the wood grains and the hin...
Aug 31, 2020 by Roshni nathan
Refund not received (Club factory ) Open
I had ordered an AirPod pro on ** June **** this year from club factory. It was despatched via Delhivery courier on ** June as per the app notification and on courier website. The product never leaves the destination city for a month and it was...
Aug 31, 2020 by Supriya Dhar
Products not delivered (399 Shopie com) Open
I was place some shirts in *** Shopie and I paid ****. I got confirmation mail for the delivery ,after that nothing happen. I send lots mail but there’s no reply, my order no is ****. Please request you to help fit that thank you....
Aug 31, 2020 by Ashokkumar
Flipkart complaint regards return and refund (Asus ) Open
Refund,while I got defective laptop from Flipkart , already raised a return request ,it says technician visit,so I want yes technician may visit but I don't need the defective item because my whole saving Invested on my laptop....
Aug 30, 2020 by Deepa Dixit
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's