E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Delay in delivery (Amazon India) Open
I have faced problem with two orders. *. Redmi note ** pro + *g with order no. ***-*******-******* on **.**.** & ***-*******-******* on **.**.** &***-*******-******* on **.**.** *. 'Aveeno baby daily moisturizing lotion' on **.**.** with order...
Apr 15, 2022 by Bheemappa Bandikeri
Justjaldi com Fraud (Justjaldi com ) Open
As i have ordered RO from Justjaldi.com and it is under warranty but company is asking for money about ****rs. In the invoice they mentioned * years warranty and * service free so why i have to pay the money for services. Kindly solve this ...
Apr 15, 2022 by sanjeet kumar
Fraudulently Double charged (UBER) Open
We booked the Uber Intercity Ride for Pune from Mumbai on the **th March **** at **:** with fare payment by Paytm. The ride was booked for **:** on the **th Mar. The full amount for the ride Rs.*,*** /- was so called 'withheld' by Uber at th...
Apr 15, 2022 by Maneesha Narvekar
The item is materially different from the seller s description of it (Paypal India Pvt.ltd.) Open
I dropped this mail to ---> PayPal Team First would like you to update this seller is selling empowerment's and Magical items on his website https://www.astralmagick.com/ I bought couple of items from his website by reading the multiple benefi...
Apr 15, 2022 by Prasshant Bolia
Refund (Major Brands (INDIA) Private Limited) Open
I ordered a product from website for my father and it got delivered to me on *nd Apr. But the product received was totally different. I immediately contacted them and told them that I received a wrong product. After two weeks, I received a ...
Apr 14, 2022 by Harsha srivastava
Flipkart pay later refund (Flipkart) Open
I paid the amount **** INR to flipkart pay later on ** october **** via google pay(upi:- lko.sourabh@okhdfcbank)but flipkart does not update by pay later credit, amount got debited from my bank (PUNJAB AND SIND BANK INDIRA NAGAR ,LUCKNOW) and t...
Apr 14, 2022 by Sourabh pandey
Received Damaged Product (Myntra) Open
Received a product from Myntra, it took us about * days open the parcel, when we did open it it was damaged, tried booking a return/replacement. Someone shows up to the house and says this is not a pre approved return and he can’t accept ...
Apr 14, 2022 by Jehan Sabavala
Fraudulant Service (Ktm India) Open
Year ****: My KTM RC *** was giving me problems and i had sent it for service at KTM Madhapur Service center. After thorough checking the mechanic confirmed that there was an engine issue and there will be a lot of parts to be replaced....
Apr 14, 2022 by Akshay Sharma
Empty Package Delivered (Shopee in) Open
I have ordered a watch from shopee.in and received an empty box there is nothing in the box. So I have also complained to shopee.in many times but my refund request got rejected every time. I have even submitted unboxing video....
Apr 14, 2022 by Keshav Goswami
Meesho User Verification Failed or ID Banned (Meesho) Open
From last few months I'm shopping on Meesho App, but yesterday suddenly my app starts not opening and one error “ user verification failed ” is coming when when I'm trying to tap on the app icon, but the main problem I have is that I've * o...
Apr 14, 2022 by HritiK Agrahari
Fraud Committed by Ajay Vishwakarma (Shri Mangal Murti Interior Designer Decorator Chittupur Varanasi) Open
Shri Mangal Murti Interior Designer (GST No: **BCBPV****R*Z*) and website (www.smminterior.in) is run by Ajay Vishwakarma (Mob No: **********, **********). He promised to perform the Glass Works at my house under construction in Katariya Varana...
Apr 14, 2022 by Ashish Jaiswal
Pizza Deliver in a terrible state (La Pino'z Pizza) Open
Pizza was delivered to me an terrible state all the toppings were shifted to one side and it was a cheezy * Pizza so all the cheese got stuck to the box....
Apr 13, 2022 by Anirudh Garg
Scooty booking cancelled by drivezy money not refunded (Drivezy) Open
I booked Activa from drivezy bangalore for a month from ** feb **** to **th march **** but the booking was cancelled on **th night without any intimation, i had plans on **th which i had to cancel due to incompetence of drivezy. I thought the ...
Apr 13, 2022 by Tushar Gupta
Livspace unable to complete the project after more than 1 year of delay (Livspace Home Interiors ECommerce Private Limited) Open
I have initiated the home interior discussion with Livspace in January ****. I have paid **k on **th of January as confirmation as customer. After detailed discussion with designers and with *D design planning I have completed the payment of Rs...
Apr 13, 2022 by Yash palorkar
Seller rejecting return by shipping wrong colored product (Flipkart) Open
Flipkart seller "Consulting Rooms Pvt. Ltd." sent the product - Compton Neo ** Air Cooler. The color of product mentioned on Flipkart site which I have ordered - White and Black. The color which seller shipped to me - White and Purple. Retur...
Apr 13, 2022 by Kiran Jagtap
Zoomcar Not returned my Vehicle (Zoomcar India Private Limited) Open
My vehicle was booked from Zoomcar who took the vehicle and ran away. Attached are the customer details and his contact number: Customer Name:Madhusudhan RAO T Customer contact number: *********** Customer Image :- *.jpeg (attached) A...
Apr 13, 2022 by Shashank sah
Refurbished repainted repaired accidental vehicle is delivered by Nexa Autopace Elante Mall Chandiga (maruti suzuki authourised Nexa Autopace Elante Mall chandigarh) Open
Purchased A Baleno Alpha From Nexa Autopace Chandigarh On December **,****. * Months Old Manufactured, Refurbished/Repainted/Repaired Vehicle Was Delivered Fraudulently By Dealership Nexa Autopace Elante Mall Chandigarh. After A Couple Of Wee...
Apr 13, 2022 by Suman lata
Item not delivered and no answer from them (Sparepartsonline In) Open
I ordered replacement display for Huawei GT* watch. When I enquired about the product via WhatsApp they said it's available and it will take * to * weeks to deliver. I ordered and paid the money from website sparepartsonline.in and followed up ...
Apr 12, 2022 by Nagarjuna T
Fraud Order Delivered (Meesho) Open
As one of my clients order men's suit at rs **** which I have place order on meesho **.**.**** whiteout any notification or update in meesho app order has been delivered to the client in parcel filthy use cloths has been sent via Delhivery part...
Apr 12, 2022 by Sonal Mahyavanshi
Product not delivered since feb prepaid (https://instagram.com/indianfootballstore2019?igshid=YmMyMTA2M2Y=) Open
seller name-Sashi rathod number-***** ***** emailid-rathodshashi**@gmail.com @indainfootballstore**** insta page as I have order from the page on Feb ** **** till date I have not got the product and not even a notification of the product he p...
Apr 12, 2022 by Sachin pillai
Amount credited to Zapvi account but they are saying not credited (Zapvi.in) Closed
I am trying to book a phone case from zapvi and making payment online but before payment complete, the respective QR code changed and my order not fulfilled but amount got debited from my account. The same thing informed and sent all proofs ( b...
Jul 15, 2020 by Ravi Nelluri
Cancellation refund not processed (Colive Alakka Palazzo) Closed
Made a booking in the name of Indu shree on **th June **** by paying ***** advance amount. But due to corona situation i can't migrate to the Colive Alakka Palazzo apartment, so processed for refund of advance amount but still Colive is not res...
Jul 15, 2020 by Karthik
Package not delivered yet status showing delivered (Myntra) Closed
I ordered * items on myntra on ** th June and on **th June I got a mail from myntra that all my orders are delivered although I did not receive any of them.i raised a complaint on myntra next day and also created a call request on the app.i as...
Jul 15, 2020 by Shreya sahu
Package not delivered (Stylofebric in ) Closed
I ordered a dress worth Rs.*** on *.**.**** from stylofebric.in. even after mailing them regarding the order status, they didnt respond and I later realised its was fraud. Kindly help me to get refund ...
Jul 15, 2020 by Suchia
Refund not yet done (Ajio) Closed
I have returned my product to the Ajio on **July,****, but I have not received my refund amount Rs ****. My order Id #FL********** and my return Id # RT********. It was a puma shoes that I don't satisfied with product and size too....
Jul 15, 2020 by Nikhil Singh
Ajio Amount debited but order not placed (Ajio) Closed
I order on Ajio and paid the amount online though G-pay. The money has been deducted but no order has been placed. I’ve called on this helpline number multiple times but nobody is answering. I’ve sent them a mail also but no reply....
Jul 15, 2020 by Archana Rajapurkar
I have paid online to stylofebric in but i haven t received my order (Stylofebric in ) Closed
I have not received any information about that and no emails also And now number is also unavailable now I can't reach them now I want a refund of it Please do help me...
Jul 15, 2020 by Tejaswini Joshi
Delivery package (Wenzye com) Closed
I ordered one saree from wenzye com shop..I didn’t got any msg of my order confirmation ....they doesn’t send me any msg regarding my order and also doesn’t reply for any msg ..I did online payment......
Jul 15, 2020 by Pratiksha nandkumar kunjir
Kodak tv dead (Kodak LED TV ) Closed
Kodak LED TV shuts off automatically **inches...
Jul 15, 2020 by Eurico. Rodrigues
Phone submitted for Repairment no response from customer care (Mi) Closed
My Redmi note * pro phone (which is still under the warranty period ) got some speaker related issue. i filed a complaint online and customer service executive took my phone and promised to return it within * days.today is ** they took my phone...
Jul 15, 2020 by Ladli Jha
Package not delvered (Luluka In) Closed
I have ordered a product from luluka and payment was also done, but since after that no response from the company. The tracking no given by them was also fraud Pls take action against luluka , so they should not continue their fraud site anym...
Jul 15, 2020 by Swarnkumar
Refund issue (Club facctory) Closed
I purchased a men suits from Club factory. They delivered the thing after long interval, but due to its poor quality and different color i request for return on the very same day on which i received the product. The accepted the return and pro...
Jul 15, 2020 by subhankar
Fraudulent Website Duping Customers (Projectorcart myshopify com) Closed
I have ordered a mini laptop from this fraudulent website on **th July @ ****/-. I received a message with link to track my order. To my surprise there were no contact details mentioned except a fake gmail id to reach out to them.Out of suspici...
Jul 15, 2020 by Amit Kapadia
Wrong package (charlette s secret) Closed
Ordered a pack of ** bra+shorts and a casual bra and shorts. Didn't receive any of the right items and no response from the company as well...
Jul 15, 2020 by Mihikaa Bhaskar
Chinese product delivered (https gadgetvillas com ) Closed
Chinese product delivered....
Jul 15, 2020 by HARISH NEGI
I have made an online prepayment on my order (Stylofabric ) Closed
I have placed an order on ** June **** , on stylofabric website, order number - *****. It said that the product will be delivered in ** days but as there was no sign I sent an email to them about this issue , they replied by giving an apology a...
Jul 15, 2020 by Joyce Anusha
Uc not delivered (Midasbuy.com Proximagamma Pvt Ltd) Closed
I have purchased the elite pass plus packs worth ₹**** through Paytm wallet money but no uc was received in my account....
Jul 15, 2020 by Ankit Vyas
Package not delivered (Total 3 items) Closed
My * items julyb*st *th booking but not delivered items plzz responding complntHello Rajesh, thank you for placing your order ***** with STYLO FEBRIC.Due to COVID-** Your Order Will Delivered to You Within ** to ** Working Days. We don't ask fo...
Jul 15, 2020 by Korlam rajesh
Package not delivered (LYOS Live your own style ) Closed
I have ordered a resistance band from lyos and the product is not yet even shipped ,it has been more than * days since i have placed the order. Their customer service is very poor as they have not even responded to my email. I need a refund....
Jul 15, 2020 by Sarath krishnan
My order has been canceled and i want my refund (Club Factory) Closed
1089...
Jul 15, 2020 by Shivani kapletiya
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's