File a Complaint against charlette s secret
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
charlette s secret - Package not delivered Closed
I had ordered on **th June from Charlette's Secret. The payment was online and I didn't receive the product. Order number is *******CS. They had promised to refund the amount within **days. It's been over * months now. Kindly help me....
Sep 15, 2020 by Neha Hariramani
charlette s secret - Items missing wrong product got delivered Open
out of *, I had received only * item, that too wasn't the one which I have ordered. The items were missing from my package, and the one sent is completely a different one from what I have ordered. It is of very cheap & low quality. Money got wa...
Sep 09, 2020 by Geetika Goswami
charlette s secret - Wrong package and no refund Open
I order from their website and paid online. The items I received were not what I ordered. I went on to their site to file a complaint where it said that their regional partner had made a mistake and that they will refund the money. I filled for...
Aug 26, 2020 by Dakshata Tewani
charlette s secret - Wrong item and no refund Closed
Received absolutely wrong items. No sign of refund for the past * months. No email or customer service provided. Feel cheated and I think it's totally a scam....
Aug 15, 2020 by Shamayita De
charlette s secret - Wrong package delivered Open
I had ordered a bralette but received wrong delivery of products. Despite numerous mails and complaints, no response has been received yet. Order no 4403 ...
Aug 12, 2020 by Snehal anand
charlette s secret - Package not delivered and money not refunded Closed
The company accepted payment, sent email confirming that the order is received. And now, says they stopped delivering in the region but won't return money and have no way to be contacted....
Aug 09, 2020 by Charu Shila
charlette s secret - Wrong package Closed
Ordered a pack of ** bra+shorts and a casual bra and shorts. Didn't receive any of the right items and no response from the company as well...
Jul 15, 2020 by Mihikaa Bhaskar
charlette s secret - Wrong item Open
Placed order on **th June for * items crop top, bralette and shorts with total bill of ****. Followed up on *th July and was told order is on way, on *th July I did receive a small box with one item that too wrong item. Till date have not got a...
Jul 14, 2020 by Garimasharma
I ordered * bralletes from charlette secret india site and i recived a package on * th july having wrong items in it . I mailed the courier agents as well as the to the email id of charlette secret as given on their site . I have forwarded ...
Jul 14, 2020 by Harmeen
charlette s secret - Fraud seller Closed
I ordered lingerie from Charlette's secret (https://charlettesecret.com/) last month and the product that was delivered to me was totally different than what I had ordered, like not even the color matched. So I tried to get in touch with this c...
Jul 14, 2020 by Nita
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