E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong item sent (Amazon) Open
Here are complete details of the wrong product supplied to me. It seems like I am being cheated by the supplier who has knowingly supplied an inferior model of the product costing Rs. **** less than what I paid for. Please read carefully belo...
Apr 07, 2022 by Shaurya kumar
Package not delivered (https lensgallery myshopify com) Open
We order office chair with leg gesture from above online website on **/**/**** and trasfer online payment of Rs.***/_ through UPI Transaction ID..************ Trasfer to upi ID..paytm-********@paytm Date **/**/**** time..*.**pm we co...
Apr 07, 2022 by Ramesh Pandharinath Mahajan
IPO amount not refunded (Adani Wilmar Limited) Open
Sir, I had apply for adani Wilmar ipo for *** shares of Rs ***** but i had alloted ** shares of Rs *****. Balance *** shares of Rs ***** not alloted to my deemag account. So, it is requested that I have not received my balance amount of Rs ****...
Apr 07, 2022 by Amaresh Kumar
Sensors are a scam (Boat lifestyle) Open
I purchased a boat smartwatch for general purposes.i.e notifications, fitness tracking etc. The heart rate and o* sensors work even when kept on tables, hence proving that they are a scam. By the time i realised this, They have placed refund sl...
Apr 06, 2022 by Pranaam Srivatsan K.M
Fake flight ticket (TripOdeal) Open
Booked online flight ticket from TripOdeal on */*/**** for Bagdogra to Bengaluru on Airasia and TripOdeal issued eticket No TOD********. However when I tried to web check-in Airasia website, it shows no such records is available. Later I found ...
Apr 06, 2022 by Gobind Sunwar
Negligent handling of Split Inverter AC1 5 by Engineer of URBAN CLAP NEW DELHI (Urban Clap Delhi) Open
Dear Sir, I have a Samsung Inverter AC *.* ton installed in my house No. SRB ***D, Shipra Rivera, Gyan Khand-*, Indirapuram, Distt. Ghaziabad (UP)-******. This Split AC was giving some cooling issue and then I booked a repair reque...
Apr 06, 2022 by P S Rawat
Defective Vehicle Delivered (Bajaj Auto Ltd) Open
Wish to complain about Bajaj Pulsar ***F (UP**GS****) that I purchased on ** October **** in Kanpur from YCS Bajaj Showroom. I am complaining because the Motorbike had problems since Day one, the engine had a Missing issue, the Engine Light ...
Apr 06, 2022 by Amrit Kalani
Reliance Digital Pathetic Sales Scam (Reliance Digital) Open
Order no. RDF******** having Shipment Number DI********* I had ordered a LG * Kg Top Fully Automatic Washing Machine with TurboDrum, T**SKSF*Z Middle Free Silver on **th Mar **** by paying ₹ *****.*, the scheduled date of delivery of the...
Apr 06, 2022 by Mohit Jain
Security Deposit amount not received from company (Drivezy) Open
I had become a partner(Associate) with drivezy in ****. I had registered * vehicles with them. I had bought this vehicle in FD scheme where I had to pay **% of ex showroom price as a security deposit for a lockin period of ** months. After this...
Apr 06, 2022 by Sandeep Pawar
Fraud by Quikr Easy (Quikr) Open
I need to report a fraud service provider quicker, they promised to give service and after the payment success , they are gone, service is completely fraud and , no one is now available for contact after payment. They promised me for verified...
Apr 06, 2022 by Shubhra Vashishtha
Money not refunded (Refurbishedstore ) Open
I ordered two smart tvs and made the payment online. Did not receive the product. After * weeks got a call from the company saying the order got cancelled. Promised to refund the money in * days. Have not received the money. Customer care numbe...
Apr 06, 2022 by OMAR RASHID
Ordered and not delivered (Dhrithii Chennai ) Open
I ordered a anklet, and couple of choker sets with earrings and made my payment on **rd of march and she promised to deliver on **th and after taking the payment there was no response from her. She is coming online but not responding messages ...
Apr 05, 2022 by Jayashree jayaraman
Faulty bicycle sold (Cycle World Peenya) Open
I bought cycle from Cycle World Peenya No *, First Floor, Manjnathaswamy Complex, Tumkur Rd, Nagasandra, Bengaluru, Karnataka ****** Manufacturer as per Cycle world Gsports cycle // Shop No. ** and ** A.T.R Complexe,Next To Biriyani Zone, ...
Apr 05, 2022 by SANDEEP V
Refund not received (Joister Infoserve Pvt Ltd) Open
Hello, I Made Complete One Year Payment Of ₹**** For Joister Broadband Connection. Their Sales Representative Allwyn Cardos Assured Me That The Connection Will Be Installed Within * Days But The Connection Was Not Installed So I Requested Can...
Apr 05, 2022 by Sagar Bhila Sonawane
Refund (LG Electronics) Open
I bought the LG refrigerator since I bought Its getting problem of not cooling the second door I got complaint many number of times and send technicians each and every time final technician told me that I cant repairable you have to face same ...
Apr 05, 2022 by Arshad Khan
Misbehaving (Jawa serviceing center Guwahati ) Open
I am very much annoyed to inform you that there is very much of misbehaving and rude behaviour from jawa serviceing center in Guwahati under easy communication situated in Guwahati, Beltola, Assam . I as a customer came to *th service my Jawa b...
Apr 05, 2022 by KALLUL DUARAH
Order not delivered (Handmadelovebytanya) Open
I have order some scrunchies on handmadelove by tanya on **th may till date no order not received after so many msgs n voice calls no reply from their site they didn't receive any calls ...
Apr 05, 2022 by SARITA MUKUL PAKHALE
Quality of the product not as expected (Symphony air cooler) Open
I bought a cooler from flipkart on **th March got delivered on **st March ****. Cooling was not as expected. Trying to connect with flipkart customer service. Not responding properly. Called several times. Also mailed them regarding this but n...
Apr 04, 2022 by Pranjal Yadav
Faulty Geyser under warranty not Replaced (Bajaj Electrical Ltd ) Open
Complaint is against the dealer SK Enterprise, G*, B*/* Gamma Shopping Plaza , Jagat Farm, Gr Noida. Mob -**********, **********. My water geyser got burst. complaint was made to Bajaj customer care on *.*.**. Their Rep came and checked the gey...
Apr 04, 2022 by Col D R Semwal
Harassment over payment without services (Zolo Stays ) Open
This is a complaint filed against Zol Stays over the harassment of payment for exit charges, which the consumer denied. The reason for denial was mentioned as "Non-Fullfillment of Servies promised" as per Consumer Protection Act, 2019. The s...
Apr 04, 2022 by Mohammed Moynuddin
Refund not processed (Realme India ) Closed
I had ordered a Realme * pro (*+**) on *th July, **** via order no.- ****************** and had cancelled the order on their official app on the same day before dispatch. The order status in their app was immediately shown as "Cancelled". I...
Jul 14, 2020 by Maharshi Daga
Hitachi window AC 1 5 ton cooling problem continue (Hitachi) Closed
i brought hitachi window ac last years in ** June and . this year i am suffering from ac problem the person is coming from show room he charged money from me * times complaint. First time is in warranty so fill gas only not resolve issues.then ...
Jul 14, 2020 by Rekha Sagar
Product defective order replacement (Flipkart) Closed
Sir, we had ordered the order of samsung air condition from flipkart. So when he came to installtion of AC from Flipkart, he saw and checked that there are gas leakage in the outdoor unit / So the head product was defective Sir, the delivery o...
Jul 14, 2020 by manoj kumar
Wrong product was delivered (Suktams in) Closed
I have received a completely different product from the one I ordered. The color, size, style and material are different from the one I ordered. ...
Jul 14, 2020 by Srishti
Defective item delivered (Radiantinternational) Closed
On *th July I rcvd a text msg where in there was a link given through which I could place a direct order for facial pore cleaner. I placed the order & kept the mode of the payment as COD. On **th I rcvd the pkt & I made the paymemt. Later w...
Jul 14, 2020 by Sonia Manhas
Different product delivered (Suktams in ) Closed
I orderd lingerie from suktams.in the link was shown in Instagram. I was delivered a different product from ordered i paid on cod. Now i am trying to return the link is showing not available ...
Jul 14, 2020 by Saeeda nafeesa
Wrong Package (Suktams in) Closed
I ordered * items. Only * were delivered but they took the amount for *. Also, the items delivered were nothing close to what I had ordered. Take your items & refund me my money....
Jul 14, 2020 by Ananya Patnaik
Order not delivered (Stylo febric) Closed
I have placed an order from Stylofebric.com on July **, **** and received confirmation with order number # ***** but after that despite of sending mails twice to them regarding confirmation regarding delivery of products, I didnot receive any ...
Jul 14, 2020 by Gurjeet Kaur
Pubg uc not added (proximagamma private limited) Closed
Ordered pubg royal pass uc. The money got deducted from Paytm account but did not get the pass added to pubg ID: **********...
Jul 14, 2020 by Gulamali Khan
Amount deducted from my account but didn t get uc (Pubg ) Closed
Amount got deducted but didn't get my uc and I want to lodge a complaint and I want a refund ...
Jul 14, 2020 by Nikhil
Package did not arrive received (Mens Erode) Closed
Dear sir , I have give women's watch order on men's erode company. On * St July **** with ********** mobileno. But steal date that item can't received. And website is blocked....
Jul 14, 2020 by DODOYA TIRTHRAJSINH
Package not Deleivered (Stylo febric) Closed
HI I have ordered one package from Stylo Febric on **th Jun ** and estimated delivery date is **th July and amount was paid **** by internet banking but till date ** July I have not received the refund amount neither package so kindly help to r...
Jul 14, 2020 by Ira
Package not delivered (mm bulk) Closed
I have ordered hoodie on *-july-**** from the@mm_bulk Instagram page for rs. *** .the payment was already made . But there is no msg regarding delivery . I want that hoodie otherwise refund my money ...
Jul 14, 2020 by Preeti
Package not delivered (Stylo febric) Closed
I ordered clothes worth Rs **** on *th July from Stylo Febric. The order number was #*****. I paid the full amount online. I have not received the package and the loss of the amount is causing me deep financial distress. ...
Jul 14, 2020 by Dr Ketaki Chowkhani
Hard earned money is vain now (Visasandpermits) Closed
My money is gone. After repeated mails and calls no replies no reverts from them. I want to take legal action for wasting my time, money and for mental harassment. ...
Jul 14, 2020 by Arun tuteja
Received damaged product (Touch Lcd House ) Closed
The order for a display (for Redmi note *) had been placed on **/July/**** for Rs.**** from touchlcdhouse.com. And the payment was made online. The item was received on **/July/****, on using this display it was seen that the touch did not work...
Jul 14, 2020 by Arpan Bhandari
Uc didn t come to account (Midasbuy Pubg Mobile) Closed
I purchased the ***+**uc form the midasbuy worth rs *** but i didn't get the uc in my pubg account and the money is deducted in my account....i have screenshots of deducting money...
Jul 14, 2020 by Akash Kumar Jaiswal
Package not delivered Fraud (Insasta.com) Closed
I ordered a Motorola E* battery under order#****** on *th July ****. Since then, I haven't received any update on the order delivery. There is no tracking mechanism. The customer care contacts are out of order. The money has been taken by the c...
Jul 14, 2020 by Carlton Mody
Wrong product (Suktams in) Closed
So I ordered lingerie from the website suktams.in which appeared in my Instagram I placed an order for Rs2060 And received the product so late that so less quantity , wrong product and absolutely opposite and cheap to what I ordered. ...
Jul 14, 2020 by Janvi Mendiratta
Didn t receive the uc (Proxima Gamma Private Limited) Closed
The amount is deducted from my paytm account but did not received the uc in pubg. ...
Jul 14, 2020 by Swapnil Kaushik
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's