File a Complaint against Zara
Case Details
Personal Info
Resolution
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How to resolve Zara complaints online
If you want to complain about a problem that relates to Zara, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zara?
If you are not satisfied with Zara, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zara and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zara
But before filing a complaint, you should
a. Contact the customer support of Zara first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Zara
Find the contact details of Zara to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
Let your voice be heard. Start social campaign against Zara to get their attention on your complaint
Business Network
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Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Case Details
Personal Info
Resolution
Zara - The item was not good it got warped after using it once and twice Open
I bought a ribbed sweater dated **-**-**** for a little money and after using it once or twice it got ruined and was no longer wearable....
Apr 14, 2024 by KAKU CHAUHAN
Hi i have purchased two product on * dec from store when purchased one of item where without tag and one article was designed like that it is torn from bottom when i went for return zara before ** days store deny to return it .they said they ca...
Feb 04, 2024 by Naveen
Zara - Non Zara product is not getting returned Closed
The deliver guy picked up wrong product on Jan*st,**** and delivered it back to zara. It was a non-zara product and even after repeated call and chats on customer care I am not getting any response from them.They are not even shipping the pr...
Jan 09, 2024 by Ankita Mistry
Zara - Wrong Product Returned to Zara Facility by delivery guy Open
I returned a Zara Basic Puffer White Jacket the delivery guy called me and reached my home to pick it up he got the box I asked him if its the right product or the tags are intact he said yes everything is good and fine then Almost after a mont...
Dec 27, 2023 by Ayush Singh
Zara - Package Fraud Items missing Open
My name is Quzee. Email id: quzee****@gmail.com I ordered three items from Zara. When I opened the parcel there were one item and other two were missing. Along with that * item there were some old used shoes. The delivered bos had the seal o...
Dec 12, 2023 by Quzee
Zara - Formal pants Closed
Dear Zara Customer Service, I am writing to bring to your attention an issue I encountered with a recent purchase. On **/**/****, I bought a pair of formal pants from your store, receipt number ******/******. However, upon closer inspection,...
Sep 17, 2023 by Priya shukla
Zara - Return not accepted Open
Order number - *********** After placing a return request within the return request period, and even after they not coming to pickup the product, contacted them again. They are denying my return request now after * months claiming that the...
Sep 06, 2023 by Jerusha mendes
Zara - Package not delivered nor amount refunded Closed
I purchased three items from Zara online, a jacket and two perfumes on *th August, **** in Hyderabad. After a week, I got a notification that apparently the order was cancelled from my end, which is not true. I called their customer care helpli...
Sep 05, 2023 by Sara Mirza
Zara - Color of the product faded after one wash Closed
I purchased these khaki baggy pants from the Zara store. I wore it and just after the first wash, its colour faded. Light Patches appeared all over the pants. This type of quality is not what I had expected from a well-known brand like ZARA....
Aug 29, 2023 by Drashti patel
Zara - Received wrong item Closed
I have ordered a dress but received a totally different items which is not expected ......
Aug 20, 2023 by Pooja ratnakar
Zara - Zara Broken perfume bottle delivered Closed
I have ordered * perfumes from Zara , one was okay and second was totally broken. The package was wet from the bottom and when i opened it one bottle was completely broken. It could hurt me as the pieces were totally shattered and on other bo...
Jul 15, 2023 by Sonam
Zara - Product returned from Zara Open
Dear Team Zara, When I went to zara showroom subhash Nagar Paccific Mall to exchanged my product and staff misbehaved and also insulted me then I left my packet along with bill on exchange counter then I called zara customer Servic they given ...
Jul 04, 2023 by Sangeeta Sharma
Zara - Payment done twice Closed
Hi, I visited zara outlet which is in select city walk, saket, delhi , India and purchased a pant. I was paying by scanning the QR Code guided by your employee but your system got hanged and as per the employee the transaction got cancelle...
Jun 06, 2023 by Akansha Garg
Zara - Zara denying refund Open
Firstly the product is missing when u contact delivery partner through police , delivery guy return my product and then i arrange pickup ..first they are denying that they received the pacakge when i shared all details now they are denying that...
May 24, 2023 by Nikita kumari
Zara - Zara pickup completed bt no refund intiated Closed
Order number ***********....after getting my order after so much difficulties with no coperation from zara i intiate pickup immediately as i don't wanna order anything from them..same day my pickup created and pickup done..there is no confirmat...
May 23, 2023 by Nikita kumari
Zara - Damaged box and missing item Open
I have complain at zara that box received was damaged and item is not inside it all i received is damaged box and crumbled cover paper inside ...i share all details and confirm that deliyyboy was not ready to wait he told me to take order or he...
May 16, 2023 by Nikita kumari
Zara - Zara shirt damage after 1 month Closed
Bought a shirt worth Rs. **** from Zara Orion mall Yeshwantpur Bangalore on April ** ****, . After * time use, some white patches are appearing which is not clearing after wash as well. Please help to replace or refund for the damage. Thank yo...
May 13, 2023 by hisham ali
Zara - Zara not issuing refund Open
Hi Team, I have called and raised a complaint five times for the order NO. ***********. I received the parcel on **th April **** and placed a return request on the very day.The items were picked up on **th April itself. It has been over ** ...
Apr 30, 2023 by Urvashi
I went to zara store to try and but clothes, I tried one of the dresses and went to buy it! The price on the card was **** Rs but when they scanned the tag it turned out to be **** which was not on the tag. It was wrongly tagged...
Apr 29, 2023 by Gayatri Bankhele
Zara - Wrong item delivered Open
I ordered a white jacket from zara, i received a green one of same amount. I raised a return request stating delivery of wrong item. They received the jacket and warehouse is saying we had shipped right one. We will not refund. The jacket i ord...
Feb 16, 2023 by Azra Mehraj
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Questions about Zara
Ask questions about Zara and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zara?
What is Zara office address?
InditexTrent Retail India Private Limited (Zara India)
8th Floor, Ambience Corporate Tower II,
Plot No. 3, Unit No. 1 (Office 1),
Ambience Island, NH-8,
Gurgaon, Haryana - 122002
Zara India Affiliate:
Building-9A, 15th floor, DLF Phase 3
Gurgaon 122002, Haryana
What is Zara customer care email?
Where to find Zara discount coupons?
Who is the Owner / CEO of Zara?
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