File a Complaint against Zara
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Zara
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How to resolve Zara complaints online
If you want to complain about a problem that relates to Zara, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
Get refund, replacement or compensation from Zara by using Voxya now.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zara?
If you are not satisfied with Zara, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zara and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zara
But before filing a complaint, you should
a. Contact the customer support of Zara first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Zara
Find the contact details of Zara to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
Let your voice be heard. Start social campaign against Zara to get their attention on your complaint
Business Network
Use Voxya to connect to the right person in Zara to resolve your issue quickly. Hundreds of companies are already registered at our platform and actively resolving customer issues.
Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Zara - Zara denying refund Open
Firstly the product is missing when u contact delivery partner through police , delivery guy return my product and then i arrange pickup ..first they are denying that they received the pacakge when i shared all details now they are denying that...
May 24, 2023 by Nikita kumari
Zara - Zara pickup completed bt no refund intiated Closed
Order number ***********....after getting my order after so much difficulties with no coperation from zara i intiate pickup immediately as i don't wanna order anything from them..same day my pickup created and pickup done..there is no confirmat...
May 23, 2023 by Nikita kumari
Zara - Damaged box and missing item Open
I have complain at zara that box received was damaged and item is not inside it all i received is damaged box and crumbled cover paper inside ...i share all details and confirm that deliyyboy was not ready to wait he told me to take order or he...
May 16, 2023 by Nikita kumari
Zara - Zara shirt damage after 1 month Closed
Bought a shirt worth Rs. **** from Zara Orion mall Yeshwantpur Bangalore on April ** ****, . After * time use, some white patches are appearing which is not clearing after wash as well. Please help to replace or refund for the damage. Thank yo...
May 13, 2023 by hisham ali
Zara - Zara not issuing refund Open
Hi Team, I have called and raised a complaint five times for the order NO. ***********. I received the parcel on **th April **** and placed a return request on the very day.The items were picked up on **th April itself. It has been over ** ...
Apr 30, 2023 by Urvashi
I went to zara store to try and but clothes, I tried one of the dresses and went to buy it! The price on the card was **** Rs but when they scanned the tag it turned out to be **** which was not on the tag. It was wrongly tagged...
Apr 29, 2023 by Gayatri Bankhele
Zara - Wrong item delivered Open
I ordered a white jacket from zara, i received a green one of same amount. I raised a return request stating delivery of wrong item. They received the jacket and warehouse is saying we had shipped right one. We will not refund. The jacket i ord...
Feb 16, 2023 by Azra Mehraj
Zara - Package not picked up Closed
I placed an order. It was delivered on time (January **, ****). I placed a return before or on January **, ****. The item was supposed to picked up within **-** hours. I’m writing this complaint on January **, **** after speaking to * custome...
Jan 30, 2023 by Isha Derashri
Zara - Delivered status not updated online and cannot make a return request Closed
Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. And I received my parcel on ** itself. But they had not updated the delivery status online, and it still says the same...
Jan 19, 2023 by Ritu Raj Meet
Zara - Return Pick Up Not Done Open
I had ordered * packages mid December and have made several return requests since, through their app and customer care helpline. However even though they say the same thing time and again that the courier would come within **-** hours, nobody h...
Jan 04, 2023 by Mende Lama
Zara - Picked up 3 items but brand denied and gave no refund Open
I returned * items to zara and they picked up by ecom express’s employee successfully where I received text also for confirmation, annd I have proof also of successful pickup. I called zara multiple times, they are saying items have not r...
Dec 09, 2022 by Shefali
Zara - Manufacturing Defect Open
Date of Purchase-October **, ****. I have purchased one Pant from Zara Fort Mumbai, The threads of my new purchase of zara pant have started popping out after only * washes. I can share the photo/video of the same on request. I am really upse...
Nov 23, 2022 by Bhavika Purswani
Zara - Manufacturing defect Open
The threads of my new purchase of zara pant have started popping out at various places.the interwoven threads of my trouser have literally started popping out.I can share the video of the same on request. I am really upset as i have been purch...
Sep 24, 2022 by Mamta sanjay
Zara - Gift card not working Open
i bought zara gift card online under order id *********** on **th Aug , since then till now that gift card isnt working , the ID QR code , gift card number ************* doesnt work . i have been calling zara almost every second day and did ch...
Sep 19, 2022 by Jasneet
Zara - Package not delivered Closed
I ordered a parcel from Zara to a different shipping address. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on *...
Jul 31, 2022 by Chaki Sa
Zara - Not getting refund Closed
I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't...
Jul 09, 2022 by Sorokhaibam Kiyambi
Zara - ZaraRefund not received Closed
I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund...
Jul 07, 2022 by Shruti.
I have ordered * perfumes from zara one was okay and second was totally broken when i opened it even i can get hurt because the bottle was broken. ...
Jun 06, 2022 by Akshay Rajput
Zara - Refund not given Closed
i had ordered a dress worth **** on zara in january and returned it. it is March now. almost two months and i haven’t received my refund. they have said that they processed the amount but the bank has confirmed that no amount was returned to ...
Mar 14, 2022 by shreya bhattacharya
Zara - Recieved damaged item Open
I had purchased a stretchable belt from zara.com in the month of Nov ****. The belt was not stretchable as mentioned in the description and was not fitting me. Hence I sent it for a return via home pick up facility. I recieved a mail after ** d...
Mar 12, 2022 by Cass
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Questions about Zara
Ask questions about Zara and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zara?
What is Zara office address?
InditexTrent Retail India Private Limited (Zara India)
8th Floor, Ambience Corporate Tower II,
Plot No. 3, Unit No. 1 (Office 1),
Ambience Island, NH-8,
Gurgaon, Haryana - 122002
Zara India Affiliate:
Building-9A, 15th floor, DLF Phase 3
Gurgaon 122002, Haryana
What is Zara customer care email?
Where to find Zara discount coupons?
Who is the Owner / CEO of Zara?
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