E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Advance paid against Atom Ice cream machine (Hoppershine Industries Pvt. Ltd.) Open
I have paid an advance of Rs **,*** to Hoppershine on **th April against which they have confirmed that dispatch will be on **th May ** without fail. Since that time they are running away from supply and refuse to take the call. Whenever I have...
Jul 29, 2019 by Rakesh sharma
Product or refund not received (LT online ) Open
I have purchased canon LBP *** printer online from lt online store and paid *****.** through my credit card. After ** days my product is not dispatched. I called customer care they said that the product is not in stock. I requested them to refu...
Jul 29, 2019 by Abdurrahman Ansari
Order not delivered (Case it up india ) Open
I have ordered India cricket team jersey on July'** the first week. The product wasn't delivered as of now. As per there policy, they confirmed that shipment details will be provided within ** to ** working days. I have no update as of now....
Jul 29, 2019 by Ragavendran Babu
Fake product received (Thebestwatches.in) Open
Please look into the matter the details attached below. I am also linking a page where you can find complaints from other people for the same. https://www.complaintlists.com/tag/thebestwatches-in/ Regarding order from Thebestwatches.in. Order ...
Jul 29, 2019 by Arpit Rajawat
Not picking call after delivery (Stylediwane.com) Open
I ordered a peach ethnic dress for my fiancee for our Roka function but the dress they sent is totally different from what they sent and now they are not picking calls either replying on Whatsapp. Please help....
Jul 29, 2019 by AYUSH KHANDELWAL
Used defective different product (Globus Stores) Open
I have ordered * jeans from Globus store. Total cost was **** but I received one same jeans which one I ordered but another * was different used size was also not the same. Immediately I called customer care and tell the details and mail the di...
Jul 29, 2019 by Rifat fatima
Different phone received (Amazon India) Open
I have ordered one plus * Pro but there was a different used phone in the box. When I immediately called amazon they told me to wait for * days but they took * days to revert and said they can't do anything. Seriously? My **k is at stake here a...
Jul 29, 2019 by Rahul Sardana
Order cancelled by delivery boy (Snapdeal Online Shopping ) Open
I ordered some watches from Snapdeal but without my permission, the delivery boy cancels the order claiming that I refused but I did not....
Jul 29, 2019 by Annie Bhuriya
Mobile not delivered (Dealsstuff.com) Open
I have ordered a mobile Redmi Note Pro worth Rs ****/- on **-**-**** at *:** pm. Later the site not accepting my user credentials to login and I did not get any info regarding my order status. Please do the needful....
Jul 29, 2019 by NIKHILESHWAR ENJAMOORI
Another product received (Ezeedeal.in) Open
I ordered a kripton cell phone and I paid for that in advance but I got another Chinese cell phone. Please help....
Jul 28, 2019 by CHANDAN SONI
Amount not refund (Amazon.in) Open
I order an item from Amazon worth Rs **** and paid the amount in prepaid using my Credit card. After my order confirmation, I received a cashback of Rs **** in my amazon pay account before my product gets to deliver. I received a mail that prod...
Jul 28, 2019 by Avinash Kumar Pandey
Office table not delivered (Royal Oak Furnitures) Open
We have ordered our office furniture on *th July ****. The store has promised furniture will be delivered in ** days but when we call centre for delivery they said it will be delivered by *th August. After so many requests they delivered on **t...
Jul 28, 2019 by Pink bird Holidays
Wrong and cheap product sent (Peachmode.com) Open
I have purchased a salwar suit from an online site Peachmode.com. The product which I received is not good and very poor in quality. Even the length of clothes (dupatta) is not * meters. I requested them several times for its replacement or re...
Jul 28, 2019 by Leena gadre
Phone not get exchanged (Flipkart Internet Private Limited) Open
I ordered the realme x mobile with an exchange of old Redmi note *. The courier boy came yesterday for the same. He denied the exchange just because of the two-minute scratches at the back panel of the phone. This thing was unjustified as on th...
Jul 28, 2019 by RAHUL GOYAL
Fake product received (Readydeals.in) Open
I order * branded shirt from this site but I am shocked after open the box. I got three different shirts. It's a very poor quality product I gave *** for three shirts but look like *** for three shirts. It's a fake company I think. I can't retu...
Jul 27, 2019 by Sourav Mahanty
Refund and return (Bridshop) Open
I had ordered the product from bridshop on **th July **** i.e I ordered lehenga and I received my product on **rd July i.e on Tuesday. After seeing the quality and the product was horrible it cost Rs ***. Inside the package saree which seems to...
Jul 27, 2019 by Madhusha Kumari
My package not delivered (Flipkart) Open
*: My order supposed to be delivered by **rd July. Delivery guy called me and told me to collect that product at the location which is * km far away from me. He told so arrogantly that he won’t come and deliver. I told him I’m gonna complai...
Jul 27, 2019 by Swamy Lakamana
Return not accepted (Myntra) Open
I ordered a product on Myntra and received on ** July. The brand was Chhabra *** and the return policy was * days. It was an extremely poor quality product and I tried returning on **th July morning which is not even ** hours. I didn't see the ...
Jul 27, 2019 by Sapana kumari
Fraudulent call for online transaction (Flipkart) Open
I have received one call from Flipkart representative that I have been * winner to get one four-wheeler car from online shopping lucky draw and either you choose to get the vehicle or an amount equivalent to that vehicle i.e. Rs. *.** lacs. I h...
Jul 26, 2019 by SHUJA MEHDI
Received a damaged product and haven't received any exchange of product (Myntra) Open
I have recieved a damaged product (broken and melted lipstick stick) and they are not taking any action against it. I have lost faith in Myntra. I haven't expected such kind of rubbish thing fromMyntra. Truly disappointed. I don't think I will ...
Jul 26, 2019 by Neha sahita
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's